Jensen eBOX User manual

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User Manual

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JensenScandinavia AS All rights reserved 2011
eBOX User Manual
1 Table of Contents
2OVERVIEW 6
2.1 INTRODUCTION 6
2.2 SPECIFICATIONS 6
2.3 ENVIRONMENTAL SPECIFICATIONS 7
2.4 PRODUCT USE REQUIREMENTS 7
2.5 PRODUCT COMPATIBILITY 7
3GETTING ACQUAINTED WITH EBOX 8
3.1 PACKAGE CONTENTS 8
3.2 PRODUCT VIEW 9
3.2.1 FRONT VIEW 9
3.2.2 BACK VIEW 10
4GETTING STARTED 11
4.1 INSTALLING EBOX 11
4.2 TO TURN EBOX OFF 11
4.3 EBOX KEYS 12
4.4 ACCESSING EBOX 13
4.4.1 USING THE EBOX KEY 13
4.4.2 ACCESS FROM A MOBILE HANDHELD DEVICE 15
4.4.3 ACCESS DIRECTLY FROM THE LOCAL AREA NETWORK 17
5EBOX APPLICATION 19
5.1 INTRODUCTION 19
5.2 EBOX APPLICATION -MAIN PAGE 19
5.2.1 TOP MENU BAR 20
5.2.2 MY FILES /SEARCH BAR 20
5.2.3 REMOTE /LOCAL VIEWS 21
5.2.4 STATUS BAR 22
5.3 EBOX APPLICATION –MANAGING FILES &FOLDERS 22
5.3.1 OVERVIEW 22
5.3.2 FUNCTIONS 23
5.4 EBOX APPLICATION –AUTOMATED FILE BACKUP 24
5.4.1 BACKUP SERVICE INSTALLATION 24
5.4.2 HOW DO ICHOOSE FILES/FOLDERS FOR BACKUP? 26
5.4.3 HOW DO IREMOVE FILES/FOLDERS FROM BACKUP? 26

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5.4.4 BACKUP INDICATION 26
5.4.5 BACKUP TAB 27
5.4.6 HOW TO UNINSTALL THE BACKUP PROCESS*? 28
5.5 EBOX APPLICATION –MUSIC STREAMING 29
5.5.1 HOW? 29
5.5.2 EBOX APPLICATION –PLAY LIST 29
5.5.3 HOW TO DELETE A PLAYLIST? 31
5.6 EBOX APPLICATION –SEARCH 31
5.7 EBOX APPLICATION –FILE TRANSFER VIEW 32
5.8 EBOX APPLICATION –DESKTOP CLIENT 32
5.8.1 HOW TO INSTALL? 32
5.8.2 HOW TO UNINSTALL? 33
5.9 EBOX APPLICATION –SHARING 33
5.9.1 HOW? 33
5.9.2 WHAT ELSE? 34
EBOX APPLICATION –SAVE TO REMOTE 35
5.9.3 HOW? 35
5.10 EBOX APPLICATION –DISCONNECT IDLE CLIENT 35
5.10.1 HOW? 36
5.11 EBOX APPLICATION –SETTINGS 36
5.12 EBOX APPLICATION –ADVANCED SETTINGS 42
5.12.1 ADVANCED SETTINGS –GENERAL 43
5.12.2 ADVANCED SETTINGS –DATE &TIME 44
5.12.3 ADVANCED SETTINGS –NETWORK 45
5.12.4 ADVANCED SETTINGS –PRINT SERVER 46
5.12.5 ADVANCED SETTINGS –BITTORRENT 47
5.12.6 ADVANCED SETTINGS –ITUNES SERVER 48
5.12.7 ADVANCED SETTINGS –MEDIA SERVER 49
5.12.8 ADVANCED SETTINGS –TOOLS 49
5.12.9 RESET 54
5.13 EBOX APPLICATION –MOBILE APPLICATION 55
5.13.1 MAIN VIEW 55
5.13.2 WHAT CAN IDO WITH THE MOBILE APPLICATION? 55
5.14 EBOX APPLICATION -HELP 55
6MOBILE APPLICATION 56
6.1 INSTALLATION 56
6.2 IOS (IPHONE/IPOD TOUCH/IPAD) 56
6.2.1 HOW TO CONNECT 56
6.2.2 HOW TO BROWSE A FOLDER OR OPEN A FILE 57
6.2.3 HOW TO UPLOAD PHOTOS 57
6.2.4 HOW TO STREAM MUSIC 58
6.3 ANDROID 59

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eBOX User Manual
6.3.1 HOW TO CONNECT 59
6.3.2 HOW TO BROWSE A FOLDER OR OPEN A FILE 59
6.3.3 HOW TO STREAM MUSIC 60
7MANAGING EBOX KEYS 61
7.1 OVERVIEW 61
7.2 ADDING ADDITIONAL EBOX USERS 61
7.2.1 REGISTERING NEW EBOX KEYS: 61
7.2.2 START USING A NEW MOBILE PHONE 62
7.3 CHANGING PASSWORDS 62
7.3.1 SOLUTION A–KEY AUTHENTICATION 62
7.3.2 SOLUTION B–REMOTE PASSWORD CHANGE 62
7.4 CHANGING THE ADMINISTRATOR (MASTER KEY HOLDER)PASSWORD* 63
7.5 LOST STANDARD KEYS 63
7.6 LOST MASTER KEY 64
8SYSTEM UPDATES 65
8.1 EBOX UPDATE (ADMINISTRATOR ONLY) 65
8.2 EBOX UPDATES 65
8.2.1 MANDATORY UPDATE 65
8.2.2 OPTIONAL UPDATE 66
9MANAGING EBOX INTERNAL DISKS 67
9.1 OVERVIEW 67
9.2 EBOX WITH NO INTERNAL DISK 67
9.3 EBOX WITH ONE INTERNAL DISK –NOT READY FOR USE 68
9.4 EBOX WITH TWO INTERNAL DISKS,ONE OF WHICH IS NOT READY FOR USE 70
9.5 EBOX WITH TWO INTERNAL DISKS,BOTH ARE NOT READY FOR USE 72
9.6 RAID ERROR 75
9.7 CHANGING THE RAID MODE 77
10 MANAGING EXTERNAL USB STORAGE DEVICES 78
10.1 OVERVIEW 78
10.2 SINGLE-TOUCH COPY 78
10.3 CONNECT EXTERNAL HARD DRIVE 79
10.3.1 TO DISCONNECT THE EXTERNAL HARD DRIVE: 80
11 EBOX AS A MULTIMEDIA HUB 81

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11.1 XBOX 360 /PLAY STATION 3 81
11.2 DIGITAL PICTURE FRAMES 81
11.3 ITUNES 82
11.4 NETWORK MUSIC PLAYER AND DIGITAL MEDIA ADAPTERS 82
11.4.1 COMPLIES WITH MEDIA STANDARDS 82
12 INSTALLING HARD DISK DRIVES 83
12.1 HARD DISK DRIVE INSTALLATION 83
13 TROUBLESHOOTING 85
13.1 GENERAL 85
13.2 CLIENT MESSAGE –ON PCS85
13.3 CLIENT MESSAGE –ON MOBILE DEVICES 87
13.4 LED TROUBLESHOOTING 89
13.5 BACKUP 92
13.6 RESTORE TO FACTORY SETTINGS 94
13.6.1 HOW? 95
14 F.A.Q. 96
14.1 HOW TO REGISTER A NEW USER ON EBOX 96
14.2 HOW TO RESET THE ADMINISTRATOR ACCOUNT? 96
14.3 ILOST MY PASSWORD,WHAT SHOULD IDO? 96
14.4 WHAT HAPPENED IF ILOST EBOX USB KEY? 97
14.5 HOW TO RESET THE SERVER SETTINGS? 97
14.6 WHICH HARD DRIVES ARE COMPATIBLE WITH THE EBOX? 97
15 APPENDIX 98
15.1 HOW TO CONFIGURE THE PRINTER ON A COMPUTER 98
15.1.1 WIN 7: 98
15.1.2 MAC 10.5.X OS:100
15.1.3 UBUNTU 10.4 LTS: 102

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eBOX User Manual
2 Overview
2.1 Introduction
Congratulations on your eBOX purchase. eBOX is an innovative and powerful, yet easy to-
use home and office network storage server. It gives you total freedom to securely access
your digital files —anytime, anywhere.
Technology at a Glance
eBOX employs an advanced networking technology that frees users from needing any
technical knowledge to operate the device.
By leveraging technology used in enterprise and security applications, the developers of
eBOX have implemented various approaches to overcome the NAT (Network Address
Translation) traversal problem that prevents a user from connecting to their computer from
outside their network. Both powerful and reliable, the inner algorithm facilitates peer-to-
peer communication, compression and natural encryption. Using effective data
transmission also enables the smooth streaming of audio and video to your mobile devices.
2.2 Specifications
Maximum Storage Capacity 2 x 2TB (Accessible capacity may be less)
Transfer Rate 10/100/1000 Mbps
Protocols in Use Samba (SMB); eBOX proprietary
Supported USB File Systems NTFS, FAT, EXT
Interfaces Ethernet (RJ-45) port
2 x USB 2.0 ports
Hard Drives 3.5” SATA 1 and 2
RAID 0 and 1, JBOD
Networking Protocols Samba (SMB); eBOX proprietary
Multimedia Protocols Complies with UPnP, DLNA 1.5, iTunes®
Physical Dimensions Width: 3.31” 77mm
Depth: 6.49” 165mm
Length: 7.48” 190mm
Weight: 2.62lbs 1.19 Kg (not including hard disks)
Power DC 12V, 4A

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eBOX User Manual
2.3 Environmental Specifications
Operating Temperature 0°~40° C / 32°~104° F
Humidity 10% - 90% (non-condensing)
2.4 Product Use Requirements
Ethernet router (or Internet box) with at least one available port
Broadband internet connection (for remote access use)
2.5 Product Compatibility
Computer Operating Systems:
Windows® 7, Windows Vista® TM, Windows® XP
Macintosh® OS X 10.6 or higher (Intel architecture)
Linux®, Ubuntu® 10.4 LTS
Mobile Handheld Operating Systems:
Windows Mobile® 6 or higher.
iPad®/iPhone®/iPod Touch® iOS 3.1 or higher
Android® 2.1 and higher

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eBOX User Manual
3 Getting acquainted with eBOX
3.1 Package Contents
eBOX
2 eBOX keys
(1 master/administrator key
(gray) & 1 standard/user
key (white))*
Detachable stand (plastic
pads)
Ethernet cable
External power supply
Quick User Guide
* While both eBOX keys function in the same way, the master key has additional administrator
privileges. Find more information about eBOX keys in section 7, Managing eBOX Keys, on page
56.

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3.2 Product View
3.2.1 Front view
8. Release (button) eBOX shut down*
9. Copy (button) (1) Key authentication
(2) Copy content of external USB device
8+9. Release (button) and Copy (button) Deactivate master key**
10. USB_1 (port) For eBOX key authentication
* Pressing the release button until the first beep shuts down the eBOX. Then eBOX can be safely switched
off.
** Pressing the release and copy buttons until hearing the first beep deactivates the master key without
erasing anything from the hard disk drive (in the event of a lost master key). For more information,
refer to section7.6, Lost Master Key, on page 64.
LED Indicators
1. Power
2. LAN
3. Status
4. USB1
5. USB2
6. Hard Disk1
7. Hard Disk2

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eBOX User Manual
3.2.2 Back View
11. Power switch Turns eBOX On/Off
12. USB_2 (port) To be used with external USB storage devices:
1. For single-touch copy, see section 10.2 Single-touch Copy on page
80.
2. Connecting an external USB drive, see section 10.3 Connect
External Hard Drive on page 81.
13. Hard Disk DrawersHouse the hard disk drives*
14. Power Supply Connects eBOX to its power adaptor and the power source
15. Ethernet Port Connects eBOX to a local network (router or ISP box)
* For information on how to replace or add a hard disk drive, see section 12, Installing Hard Disk Drives,
on page 83.

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eBOX User Manual
4 Getting started
4.1 Installing eBOX
1. Connect the Ethernet cable from eBOX to your router (or ISP box)
2. Connect to the Power Supply
3. Switch the Power Button to On
4.2 To Turn eBOX Off
Press the RELEASE button until a beep is heard. All LED indicators will turn off, with the
exception of the LAN LED. Now wait an additional 10 seconds and then switch the power
button to off on the back of the device.
Note: Before you start, make sure your router is working and connected to the Internet.
Powering up should take approx. 2 minutes. Once completed, the LED indicators will become
illuminated, as shown in the above image.

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eBOX User Manual
4.3 eBOX Keys
eBOX keys enable users to remotely access their network server’s files with an easy-to-use
USB key. With your eBOX key, you will be able to safely access any file from eBOX —no
matter where you are.
There are 2 types of eBOX key holders:
Standard eBOX key holders or users –up to 10 of them.*
Master eBOX key holder or user –one only, as this key contains Administrator
privileges.
* For adding new eBOX users refer to section 7.2, Adding Additional eBOX Users, on page 61.
Users with a standard eBOX key have the ability to:
Access their own private folder, shared folder and any public folder.
Change their own username and password.
A master eBOX key contains these additional administrator privileges:
VIEW all users and their status (without accessing their private and shared folders).
DELETE users and the contents of their private folders.
DEACTIVATE users; block a user’s key access to eBOX.
EDIT user's passwords.
EDIT usernames.
Set the system clock: date & time.
Format hard disk drives.
Change the eBOX and workgroup names.
Disable/enable media server and iTunes services.
For more details on how to use the administrator functions refer to section 5.11, eBOX Application –
Settings, on page 36.

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eBOX User Manual
4.4 Accessing eBOX
4.4.1 Using the eBOX Key
You can access your files from anywhere with your eBOX key. The steps below will show
you how to use your eBOX key and remotely access your files whenever you need them.
Step 1:
Plug in the master USB key (gray) and wait a few seconds until your computer has identified
the eBOX key.
Step 2:
1. Launch the eBOX application:
a. Windows OS –click on eBOX.exe (using Windows XP, just click on the eBOX
icon in the autorun box)
b. Mac OS –click on eBOX.app
c. Linux OS –click on eBOX.sh
2. A splash screen will appear for several seconds until the application is up.
3. When a connection has been established, the bottom left “disconnected/connecting”
icon will switch to green.
Step 3:
1. Enter your username:*
a. 1-31 characters:
b. Letters, digits, underscore (_) and hyphen (-)
c. No spaces
d. Case insensitive
e. Letters with accents, for example: é, è, ë, ï are not allowed

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eBOX User Manual
2. Enter your password:
a. 1-20 characters
b. Letters, digits and the following symbols: !, @, #, $, %, ^, &, *, (, )
c. No spaces
d. Case sensitive
3. Enter your Email address (optional):**
a. Valid Email address
* Usernames are stored and remembered for future use
**Email address is used in order to activate your mobile application
Once you have completed this simple authentication process, a private folder will be created
in eBOX bearing the username.
Note: Changing usernames and passwords can be done from the menu settings in the eBOX
application.

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eBOX User Manual
Step 4:
The right-side view shows your computer’s directories, while the left side view shows the
eBOX. Now you can store, backup and access your data by dragging & dropping files or
folders from anywhere in your computer to eBOX, and vice versa.
4.4.2 Access from a Mobile Handheld Device
eBOX is also accessible from a large variety of mobile devices. In order to enjoy direct, peer-
to-peer access to eBOX from your mobile device, the eBOX mobile application must be
installed and your Email must be verified.
Verify Email address:
If a valid Email address been entered at first registration:
1. An automatic approval message will be send to the email address.
2. After confirming the message you are ready to access the mobile application.
Otherwise:
1. Press on the top right phone icon.
2. Enter a valid Email address and click send.
3. An automatic approval message will be sent to the email address.
4. After confirming the message you are ready to access to the mobile application.
Note: In order to access a computer remotely, it must either be connected to the Internet or to
the same local network as eBOX.

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eBOX User Manual
Then, in order to register your mobile phone, you have to install the eBOX mobile
application:
For iPad/iPhone/iPod Touch:
1. Go to the iPhone App Store.
2. Search for the my-Ditto application.
3. Install it and launch the application.
4. Enter your Email address and click ok.
For Android:
1. Go to the Android Market.
2. Search for the my-Ditto application.
3. Install it and launch the application.
4. Enter your Email address and click ok.
Windows Mobile OS 6.1 or Higher:
1. Go to the eBOX web site support page located at
http://www.jensescandinavia.com/ebox.asp and select the application for Windows
Mobile.
2. Download the “.cab” file
3. Copy the file to the mobile
4. Launch “.cab” directly from the mobile (using the file explorer)
5. Launch the my-Ditto mobile application.
6. Enter your Email address and click ok.
Note: The mobile application version and the eBOX version must be the same. Then before
downloading the new mobile application, make sure your eBOX is up to date.
For more information, refer to section 8 System updates, on page 65.

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eBOX User Manual
4.4.3 Access Directly from the Local Area Network
This is an alternative way to access the eBOX once it has been connected to the network
router. Any computer or device connected to your home or office network will now
recognize eBOX as an additional network or workgroup computer.
At this stage, eBOX will contain a single folder named Public. If you are using both hard disk
drives, each one will receive its own Public folder.
As users register, additional private (password-protected) folders will be added and can be
identified by their username.
Shared folders created by users will also be displayed using their alias. Only allowed users
will be able to access them.
How?
There are two ways to access directly eBOX folders within the local network:
1. Use the access button located at network/backup tab at the settings.
Refer to 5.11 eBOX Application –Settings page 36 for more details, or
2. find eBOX on the different operating systems:
Windows:
XP : My Computer My Network Places View workgroup computers
Vista : Control Panel Network Center
7 : Computer Network
Note: Windows usually saves the last user’s login information, and as a result may not allow
new users to login to their private folders (from the same computer) without changing settings
first. To change settings, go to Tools  Disconnect Network Drive 
select \\the eBOX server
name (default is eBOX); press return and click ok.

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eBOX User Manual
Mac:
Go Computer SHARED
Linux Ubuntu/Fedora/Redhat:
Go to Places Network
Note: You can also gain access to the eBOX server from:
Start  Run  type: \\the eBOX server name (default is eBOX); press return.
Note: Mac OS X usually saves the last user’s login information and as a result, may not allow
new users to login without changing settings first. In order to login as a different user, select the
eBOX computer, and click on:
Connect as  Enter your username and password and click Connect.
Note: Another solution is to use the Finder. In menu bar click on “Connect to a server.” Then
input the eBOX server’s name (default eBOX)
IE: smb://ebox
Connect as  Enter your username and password and click Connect.

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5 eBOX Application
5.1 Introduction
The eBOX application is stored on every eBOX key. It has been specifically designed with a
very simple and intuitive interface for managing and accessing your digital files, within your
network or outside of it.
A similar version of this application can be downloaded and installed on mobile phones,
giving you the freedom to access the eBOX from anywhere in the world.
5.2 eBOX Application - Main Page
The application’s main page is divided into two displays:
Remote (left side), which shows eBOX files and folders.
Local (right side), which shows your local computer.
Most of the file interaction happens between these two panels.

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5.2.1 Top Menu Bar
1. eBOX name –the default given name is “eBOX.”
2. Installing Desktop Client (available only at local network) - Refer to 5.8, eBOX
Application –Desktop Client, on page 32 for more details.
3. Email Address for Mobile Access –enables mobile phone access to the eBOX.
Refer to 4.4.2, “Access from a Mobile Handheld Device,”on page 15 for more details.
4. Settings –opens the application settings window. Refer to section 5.11, eBOX
Application –Settings, on page 36, for more information.
5. Help –opens the eBOX User Manual.
6. Application Window Buttons - Minimize, Maximize, and Close (before removing
the eBOX key from the computer, close the application by clicking the ‘x’button).
5.2.2 My Files / Search Bar
1. Search Bar –where search queries are entered; i.e. files names to be searched for.
2. Search Button –executes the search request. Pressing the return key will do the
same.
3. My Files –current view showing eBOX files and folders on the main page.
4. Search Results –displays all file occurrences under a given username.
5. Play List –display songs that been recently played. Enables the user to play
multiple songs in a row. Refer to section Feil! Fant ikke referansekilden., Feil!
Fant ikke referansekilden., on page Feil! Bokmerke er ikke definert. for more
details.
6. Backup status - reports the status of the backup. Refer to chapter 5, section 5.4
eBOX Application –Automated File Backup on Page 24 for more details.
7. Transferring status - Shows the transfer rate and the jobs queue (appears when
there are items to transfer).
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