Jetta Affinity Troubleshooting guide

www.jettacorp.com
Owner’s Manual &
Installation Guide
This manual is to be given to the product owner and should be kept for future use.
AFFINITY
COLLECTIO N

© 2013 Jetta Corporation. All rights reserved. REV 06/2013
800-288-7771
2
Table of Contents
FACTS THAT MAKE JETTA YOUR BEST CHOICE.......................................3
SAFETY INSTRUCTIONS/ELECTRICAL REQUIREMENTS ......................4
INSTALLATION INSTRUCTIONS....................................................................5
MAINTENANCE & CLEANING.........................................................................6
OPERATING INSTRUCTIONS ..........................................................................7
TROUBLESHOOTING..........................................................................................10
LIMITED FACTORY WARRANTY .....................................................................11
Date Purchased:
Purchased From:
Serial #:
Model #:
Manufacturer’s Date:
Installed By:

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© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
Verbiage Copy
facts that make jetta your best choice
Jetta Bath Systems are available in a wide variety of shapes, sizes, and jet congurations with several premium •
models available and offers the ultimate in hydrotherapy and relaxation.
Made with the highest quality materials and manufactured to ANSI and ASME standards, Jetta offers quality•
and luxury at an affordable price. Features such as rebar, extra thick acrylic, low density insulating foam
surrounding each tub and a permanent color throughout the entire bath set Jetta apart. Each bath is
manufactured with a high gloss, high impact non-porous acrylic, which casts permanent color throughout and
is chemical, stain and UV resistant. Due to the high heat retention of this material, the acrylic is warm to the
touch, providing a more comfortable bathing experience and will maintain a beautiful appearance for years.
Unlike most bath tubs, our insulated whirlpool baths are engineered to stay hot without the use of an in-line•
heater. In fact, we are so condent in our insulation and warm air induction system, we guarantee that the
water will stay within 2 degrees of its original temperature after 30 minutes of use. The insulation surround-
ing each tub also protects the plumbing, gives added support and cuts down on noise and vibrations. The fact
that there is no hazardous heating element in contact with the bath water is also an important safety feature,
which will save you on costly wiring, operating costs, and repair bills when the heater inevitably fails.
Our air option can be added to most whirlpool baths to create the ultimate bathing experience for an•
air/whirlpool combination. The air option may also be added to most non-skirted soaker baths to provide
a gentle relaxing massage.
The passive warm air induction system is another unique feature of Jetta baths. This efcient system quietly •
recirculates heated air from the motor back to the bath water through the jets. This very efcient system
combined with the low density polyurethane foam insulation eliminates the need for an in-line heater.
Jetta whirlpools are plumbed with antimicrobial ex pipe. This antimicrobial piping is held in place by our•
insulation, uses gravity ow draining and will not hold water. Along with our 100% self draining suction
tting (IAPMO listed), this makes for a cleaner, healthier bath.
Jetta baths are available in standard colors of White, Bone and Biscuit. A wide variety of Kohler, American•
Standard and other decorator colors are available.
Jetta baths are U.L. Listed as hydro-massage baths. Jetta baths are commercial quality and designed to reduce•
utility costs, noise complaints and service calls. Each Jetta Afnity Collection bath comes with a 10-year limited
factory warranty.

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owner’s manual
Verbiage Copy
safety instructions
IMPORTANT: READ AND FOLLOW ALL INSTRUCTIONS PRIOR TO INSTALLATION
AND USE. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.
Operational:
Do not permit children to use unit unless they are closely supervised at all time. Supervision is also required when1.
the bath is used by an elderly or handicapped individual.
Use this unit only for its intended use as described in this manual. Only use attachments recommended by the manufacturer.2.
Do not insert any object into any opening. Do not operate electrical appliances while in or within 5 feet of the bath.3.
Do not operate this unit without the guard over the suction tting. Long hair must be kept away from the suction 4.
screen to avoid entrapment. If entrapment occurs, immediately turn unit off.
Do not start pump before unit is lled with water 2” above jets – this will void the warranty.5.
Water level should not exceed the lowest edge of the overow or controls. 6.
The water in a whirlpool should not exceed 40°C (104°F). Water temperatures between 38°C (100°F) and 40°C 7.
(104°F) are typically considered safe for a healthy adult. Prolonged immersions in hot water may produce hyper-
thermia. The symptoms of hyperthermia include an increase in the internal temperature of the body, dizziness,
lethargy, drowsiness and fainting, which can be fatal. Lower temperatures are recommended for extended use
(exceeding 10-15 minutes) for young children.
Exposure to very hot water has the potential to cause fetal damage during the early months of pregnancy. Preg-8.
nant, or possibly pregnant women should limit water temperature to 38°C (100°F). Consult a
physician before using.
Persons using medication should consult a physician before using a whirlpool since medication may induce drowsi-9.
ness, affect heart rate, blood pressure and circulation. The use of alcohol, drugs or medication before or during
whirlpool use may lead to unconsciousness with the possibility of drowning.
Persons suffering from obesity or with a medical history of heart disease, low or high blood pressure, circulatory 10.
system problems, or diabetes should consult a physician before using a whirlpool.
Electrical:
This unit must be connected to a supply circuit that is protected by a ground-fault-circuit-interrupter (GFCI). Such 1.
a GFCI should be provided by the installer and should be tested on a routine basis. To test the GFCI, push the
test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to
operate in this manner, there is a ground current owing indicating the possibility of an electric shock. Do not use
this unit. Disconnect the unit and have the problem corrected by a qualied service representative before using.
Disconnect power before servicing.2.
The motor is supplied with a 30”, 14 gauge U.L. approved pigtail. This pigtail is installed at the manufacturers3.
facility and is factory tested and should not be removed or altered under any circumstances. Removal or alteration of
this pigtail will void the warranty. The green lead of the pigtail is connected to the ground terminal inside the terminal
compartment. To reduce the risk of electric shock, you must ensure that your electric service or supply panel is prop-
erly grounded with a continuous green insulated copper wire equivalent in size to the circuit conductors supplying this
equipment, but no smaller than No. 12 AWG.
A pressure ground connector is provided on the exterior of the terminal box within this unit to permit connection of a4.
No. 8 AWG solid copper bonding conductor between this unit and all other electrical equipment and exposed metal in
the vicinity as needed to comply with local requirements.
Install to permit access for servicing (for built-in and custom units).5.
Installer / Owner bears all responsibility to comply with all state and local codes when installing this product.6.

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© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
installation instructions
receiving:
Immediately upon receiving your Afnity bath, inspect it thoroughly for freight damage. If damage is found, please
note on bill of lading and contact JETTA Corporation immediately. The surface should be protected at all times to
prevent scratches.
Do not carry unit by the piping as this may cause leaks.•
Check color match before installation.•
Nothing should be placed in bath that would scratch or break it.•
Workmen in bath should be in stocking feet only.•
testing:
Water test your unit prior to installation. Set the tub on a level surface where it can be drained after testing. Insert
drain tting and ll to the overow. Make sure all ttings, through walls and piping are water tight. While each unit is
leak tested at the factory, the process of shipping and handling may loosen joints. If there are leaks, mark the spot(s),
drain and repair with GE Silicone Sealer (ber glass to PVC) or PVC cement (PVC to PVC). Repeat test when dry.
rough-In:
Test t the tub, and verify dimensions. Your Afnity bath should be installed in a bedding compound, preferably a
mortar mix or thin set, which should be distributed under the base to provide maximum support and even weight
distribution. Do not use foam, sand or drywall mud. When leveling, prepare a bed of moist mortar in the area where
bath is to be installed. Place equally spaced mounds of bedding compound, about one foot apart, 2” to 4” tall - this
should be about the diameter of a three pound coffee tin (8”-10”). When the bottom of the tub comes in contact
with the bedding compound, it should compress the mounds to a 1” to 3” layer while the tub should lightly rest on
top of the tub deck. Once the bedding compound drys, all of the weight will be carried through the oor of the tub,
not suspended by its lip. Carefully level the unit, ensuring that uniform support is given to all areas of the base
and that no portion of the lip is bearing weight. DO NOT SUPPORT THE WEIGHT OF THE BATH BY THE RIM!
Since your Afnity bath has a pre-leveled lip that accounts for the sloped oor towards the drain, the 1” x 1” drain board
attached to the bottom of the tub does not need to be removed. It is recommended that plastic is laid between the bed-
ding compound and the bath, in case removal of the bath is ever necessary.
Installation:
Use union connections only for the pump. Do not overtighten. Make sure the O-rings on the pump are in place.
Hand tighten pump ttings. Do not use a wrench, channel locks, or pipe dope (teon paste). Pump must be located
between 1/2” to 1 1/2” above suction tting. Make sure suction line will drain from pump to bath. A minimum
access panel of 14” x 10” must be provided in case the pump needs to be serviced at a later date. The air switch
must be located on or near bath, with access available. Check to ensure that the air hose is plugged into the switch
that is located at the back of the rectangular box on top of the motor. For additional safety, a ground-fault circuit-
interrupter must be added. Faucets may be installed through the wall or mounted on the bath. Insert drain and
overow to waste line. After installation, ll the bath and let stand 3 - 4 hours (operating it for at least 30
minutes) to double check that it is still water tight.

© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
Verbiage Copy
maintenance &cleaning
Cleaning:
Cleaning should be done with a damp cloth and a window cleaner (i.e. Glass Plus, Windex, etc.). 1. NEVER
WITH ANY SOLVENTS. Do not use an abrasive or chemical based cleanser of any kind. The ttings should
be wiped off with a damp cloth only. Bubble Bath or bath oils are not recommended for whirlpool, air or
combination baths. See dealer for specic cleaners.
If you desire additional lustre on your bath surface, you may use a good automotive wax recommended2.
for plastic surfaces. Do not wax the oor, for this may cause a slip hazard. Light scratches and abrasions
may be removed and the original gloss restored by using a light bufng compound. Use a damp cloth, rub
in small circles until scratches or abrasions are gone, then wipe with a dry cloth until the original gloss is
restored.
Repairs of any kind, if necessary, should be done by qualied acrylic experts. 3.
Proper installation and maintenance will ensure years of service and make you proud to own an4.
Afnity bath by Jetta Corporation.
It is recommended that your whirlpool or air system be ushed twice per month. More frequent service may be
required depending on usage.
Flushing Procedure:
Fill your bath with hot water.1.
Add 2 tablespoons of low-foaming automatic dishwasher detergent (i.e. Cascade, Sunlight, etc.)2.
Add 1/2 cup of household bleach to the water.3.
Run the whirlpool for a minimum of fteen minutes.4.
Drain Bath5.
Rell with cold water and operate the whirlpool for fteen minutes.6.
Drain Bath.7.
NEVER operate a whirlpool bath without rst lling the tub with water to 2” above
jets
Repair:
If any problems should develop, call your installer, dealer or the factory at [phone].

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© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
Verbiage Copy
operating instructions
The bath should be lled to 2” over the jets BEFORE turning the pump on. The pump may be turned on by 1.
use of an air switch. Review the specics for your bathtub with your installer.
We recommend that water temperature not exceed 102º F.2. We also recommend consulting physi-
cian for specic temperature and length of use limitations, depending on individual health considerations.
When bathing is complete, the pump must be turned off and the bath emptied.3.
NOTE:
Children, elderly or infant bathers must remain under close supervision. Long hair must be kept away
from the suction tting to avoid entrapment.
Operating Instructions For Whirlpool Baths

© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
operating instructions for optional air bath feature
Optional Heated Quiet-Flo Blower

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© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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owner’s manual
Verbiage Copy
operating instructions for optional air bath - purge cycle

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owner’s manual
Verbiage Copy
troubleshooting
Pump will not start.
Check to ensure that power is owing to the electrical outlet. After inserting the plug fully into the outlet, reset the
GFCI. Check to see if the air hose is connected to both the pump and the on/off switch located on the under mount
of the bath.
NOTE: The pump can not operate if the bath is not lled with 2” of water above the top jets.
Water leaks around pump.
Check to see if the black union nuts on the pump are tight and if the O-rings are sealed properly. Loosen the unions
from the PVC, reset the O-rings for proper seating, and then tighten the union nuts BY HAND until seal is formed.
Tub will not come on.
Check to see if there is power to the receptacle by plugging in a light or a hair dryer. The GFCI controlling that
circuit may be tripped. If you push the button and it still does not come on, verify that both ends of the clear vinyl
tubing are connected to the transmitter body on tub and air switch on motor.
Tub will come on by itself.
If you turn the button and the tub does not shut off, the switch may be defective. Call your Jetta rep for replace-
ment. If you have a push button and the tub comes on by itself, pressure may be built up inside the clear vinyl tub-
ing (cvt). To x this, punch a small hole into the cvt to release the pressure. The hole should be no larger than the
tip of a screw.
Tub will not shut off.
If you have a push button and the tub does not shut off, the red vinyl tubing may not be connected to transmitter
body on tub or the air switch on motor.
Motor comes on and hums.
This condition may be a symptom of the pump shaft being stuck due to the build up of minerals, or debris collecting
on the impeller on the pump. Unplug the pump motor and locate the fan cover on the back end of the pump. With
the pump unplugged, insert a screwdriver through the center hole in the fan cover and attempt to rotate the pump
shaft. If the shaft rotates but the pump still does not operate properly the pump assembly may have to be replaced.
Motor comes on but will not push water.
First check to see if the jets turned on (clockwise opens, counterclockwise closes). If they are on and the motor still
does not push water, the pump may be mounted too high (this will be a problem on new installs only), and air may
be trapped in the line. Remove 1 pump board from under the motor and lower the motor accordingly. Foam may
have to be chipped away from the ex lines to accomplish this.
The light will not come on.
Since the light has a separate power source, rst check to see if the light is plugged in and the bulb isn’t burnt out.
If it still doesn’t work, check to see if the red vinyl tubing is connected correctly to the transmitter body on tub to
the transformer box (small mounted rectangular black box) on the tub base.
How do I change a defective bulb?
The bulb can be changed from inside the tub. Each light is supplied with a special wrench, which has square
corners to t the wall tting square corners. Unscrew the wall tting, and making sure the “O” ring does not
fall out. The light bulb pulls straight out for removal, and pushes straight in to install.
If unit is within the limited factory warranty, contact Jetta Corporation at (800)-288-7771
with your purchasing information on hand, so that we may service you better.

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© 2013 Jetta Corporation. All rights reserved. REV 06/2013
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10 Year Limited Warranty
This warranty gives the original consumer / purchaser specic legal rights. You may also have additional rights which vary from state to state. All
written or implied warranties are limited to the durations expressed below. Any damages, including loss of time, inconvenience, loss of residence
and water damage, and any other incidental or consequential costs, expense or damage are excluded from this warranty. All items must have been
installed and maintained in accordance with the Jetta Owner’s Manual. All units must be water tested before installation to validate warranty.
Accessories not factory installed are not covered under this warranty.
Covered Products:
Jetta Corporation covers the surface nish and structure of soaking, air, and whirlpool baths plus their support equipment, controls and plumbing
equipment for the Jetta J-Line and WaterDance Baths by Jetta products, unless specically noted by Jetta Corporation at time of purchase.
Structure and Surface Warranty:
The original consumer / purchaser of a Jetta Corporation soaking, air or whirlpool receives a limited warranty that includes the following:
• All residential baths are covered by a 10-year limited structural and surface warranty.
• All commercial, hotel or industrial baths are covered with a 1-year limited structural and surface warranty.
• The shell will be free of water loss due to defect and will retain its structural integrity.
• The surface will not fade, crack, blister, or delaminate due to defect. This surface warranty does not apply to fading, cracking,
blistering or delamination due to excessive wear, sun fading or improper cleaning.
Equipment Warranty:
The original consumer / purchaser of a Jetta Corporation soaking, air or whirlpool receives a limited warranty that includes the following:
• All residential baths are covered with a 5-year equipment warranty (equipment includes pump, motor, blower, plumbing parts &
ttings and controls) and a 1-year labor warranty.
• All commercial, hotel or industrial baths are covered with a 1-year equipment warranty (equipment includes pump, motor, blower,
plumbing parts & ttings and controls) and a 1-year labor warranty.
• Equipment as stated is warranted to be free of defect in workmanship and material for the period noted.
Warranty Limitations:
1. Jetta Corporation reserves the right, at its option to a) repair or replace the defective unit b) repair or replace the defective
components, or c) replace with an equal-valued unit.
2. This warranty extends only to the original consumer / purchaser and is not transferable.
3. The structure and surface warranty is valid for ten (10) years for residential baths and one (1) year for commercial, hotel or
industrial baths from date of manufacture.
4. The equipment warranty is valid for ve (5) years for residential baths and one (1) year for commercial, hotel or industrial baths
from date of manufacture.
5. This warranty may not be amended by any other than Jetta Corporation, and this remains the sole warranty for Jetta Corporation baths.
6. This warranty covers only factory installed accessories.
7. All light bulbs, pump seals, air injectors, O-rings, jet trim, pillows, waterfall ll spout, waste & overows, and skirts are warranted to be
free from defects for ninety (90) days from date of purchase.
Warranty Exclusions:
1. Jetta Corporation warranties do not cover defects due to shipping damage, installation errors, use other than non-bathing purposes,
abuse, misuse, failure to provide maintenance and / or cleaning as directed in the Owner’s Manual, accident or acts of God. Any
modications, alterations or customization made by an unauthorized service representative or without authorization by Jetta
Corporation will result in warranty becoming null and void.
2. This warranty does not cover costs associated with installation, removal or installation of replaced unit.
3. This warranty does not include freight charges associated with return of components or unit for repair nor freight charges associated
with replacement components or unit.
4. The warranty does not include any costs associated with electrical modications or plumbing modications.
5. The forgoing warranty is exclusive and in lieu of all other warranties, including any other warranty of quality, express or implied,
and including any warranty of merchantability, or any warranty of tness for any particular use.
Warranty Service:
In order to make a claim under this warranty, the original consumer / purchaser must notify Jetta Corporation in writing no later than fteen (15)
days from occurrence, and must be within the expressed warranty period(s). Provide a description of the problem, serial number of bath or proof
of purchase. Labor includes costs that are deemed typical and customary and must be approved by Jetta Corporation or authorized representative
prior to repair in accordance with above conditions and limitations. This warranty excludes any labor incurred due to insufcient access to compo-
nents, including but not limited to electronics, pumps, blowers and plumbing. Send claim to:
Jetta Corporation
Warranty Service Department
425 Centennial Blvd.
Edmond, OK 73013
[phone] or [phone]
Fax: [phone]
With the issuance of this warranty, Jetta Corporation stipulates, and the purchasers agrees, that in the event of litigation is instituted as a result of
this limit warranty, said litigation will be controlled by the applicable laws of the State of Oklahoma, and the buyer and seller both agree that the
appropriate forum and venue for any such litigation will be in Oklahoma County, State of Oklahoma.
For Jetta J-Line, Afnity and WaterDance Baths by Jetta product lines.

425 Centennial Blvd.
Edmond, OK 73013
Corporate [phone]
Toll Free [phone]
Fax [phone]
www.jettacorp.com
REV 06/2013
tub label
AFFINITY
COLLECTIO N