Johnson Controls DVN 5000 Series User manual

Quick Installation Guide
Digital Vision Network
5000 Desktop Series
October, 2009
24-10129-55 Revision C

Copyright 2009
Johnson Controls, Inc.
All Rights Reserved
[phone]
www.johnsoncontrols.com
No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.
These instructions are supplemental. Often they are supplemental to other manufacturer’s
documentation. Never discard other manufacturer’s documentation. Publications from Johnson
Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.
If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc. shall
not be liable for any translation errors contained herein or for incidental or consequential damages in
connection with the furnishing or use of this translated material.
Federal Communication Commission Notice
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause interference to radio communications. It has been
tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference when operated in
a commercial environment. Operation of this equipment in a residential area is likely to cause
interference, in which case the user at his own expense will be required to take whatever measures may
be required to correct the interference.
Canadian Notice
This Class A digital apparatus complies with Canadian ICES-003.
Cet numérique de la classe A est conforme à la norme NMB-003 du Canada.
Declaration of Conformity
This product complies with the requirements of the European Council Electromagnetic Compatibility
Directive 2004/108/EEC and the Low Voltage Directive 2006/95/EEC.
This equipment must not be modified for any reason and it must be installed as stated in the
Manufacturer’s instruction.
If this shipment (or any part thereof) is supplied as second-hand equipment, equipment for sale
outside the European Economic Area or as spare parts for either a single unit or system, it is not
covered by the Directives.

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
DVN 5000 QUICK INSTALLATION GUIDE
This guide contains the following information:
Contents of your DVN 5000 Desktop Series server package
Important safety information (see page 3)
Cable connections scheme (see page 9)
Server setup outline (see page 14)
Changing the server’s video standard setting (see page 27)
Troubleshooting (see page 28)
Boot disk failure recovery (see page 33)
Quick start checklist (see page 33)
PACKAGE CONTENTS
Thank you for choosing the Johnson Controls DVN 5000 Desktop Series server.
DVN 5000 DESKTOP
SERIES SERVER
POWER CORD
MOUSE
REMOVEABLE
HARD DISK DRIVE
TRAINING DVD
USB FLASH DRIVE:
• Client Software
• Manuals

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© 2009 Johnson Controls, Inc.
NOTE
Retain the DVN shipping carton and all packaging. If you need to return
the DVN, remove the hard disk drive from the drive bay to help prevent
shipping damage to these items. Failure to remove the hard disk drive prior
to shipping may result in an increased repair cost and/or may void the
warranty.
MANUAL CONVENTIONS
The following items are used throughout this manual to indicate special circumstances,
exceptions, important points regarding the equipment or personal safety, or to emphasize a
particular point.
NOTE
Notes indicate important points or exceptions to the information provided in
the main text.
Cautions remind you that certain actions, if not performed exactly as
stated, can cause damage to equipment.
WA R N IN G
Warnings indicate that the possibility of personal injury exists if an
action or actions are not performed exactly as stated.
CONTACT INFORMATION
If you need to obtain an authorization code at any time, or if you require technical support
assistance, contact the Johnson Controls Product Sales Team at 1-800-ASK-JNSN
(1-800-275-5676) for 24-hour assistance in the USA, Technical Support at 805-582-3117
(menu option 5) in the USA, or one of the following numbers for Europe:
[phone]
[phone]
Authorization codes may also be obtained by downloading the code generator
(maintenance.zip) from the following site:
ftp://cardkey:[e-mail]/cardkey-out/dvn_software/
5000.v2.9/Tools/

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
UNDERWRITERS LABORATORIES STATEMENT
Underwriters Laboratories Inc. (“UL”) has not tested the performance or reliability of the
security or signaling aspects of this product. UL has only tested for fire, shock or casualty
hazards as outlined in UL’s Standard for Safety UL60950-1, First Edition. UL Certification
does not cover the performance or reliability of the security or signaling aspects of this
product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS
WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY
SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.
IMPORTANT SAFETY INFORMATION
Environmental Conditions
The DVN 5000 Desktop Series server should be stored and/or installed in an
environment that conforms to the following specifications:
Item Specification
Operating Temperature 32to 95F (0to 35C)
Storage Temperature 14to 140F (-10to 60C)
Relative Humidity 10 to 85%, non-condensing
Also, do not store or install the DVN 5000 in a dusty environment, which could
affect the operation of the server.
Voltage, Frequency, and Current
The DVN 5000 Desktop Series has a voltage switch on the back of the unit to select
115 VAC or 230 VAC power (see pages 11 and 12). Verify that the voltage selected
matches the local power supply value.
Failure to set the correct voltage on the back of the DVN may damage
the unit once power is supplied.
Item Specification
Maximum current 7 A (115 VAC)
3.5 A (230 VAC)
Frequency 50/60 Hz
Power supply voltage
(switch selectable)
115 or 230 VAC

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Protection
A 115 VAC branch circuit overcurrent protection rated at 15 A is required for the
building installation wiring.
In accordance with NEC (National Electric Code) Articles 725 and 800,
a listed primary protector suitable for protecting against exposure to
power conductors, lightening, and electrical transients must be used
with any cable extending from the DVN unit to outside the building.
Inserting the Hard Disk Drive in the Drive Bay
Before connecting and applying power to the DVN 5000, you must insert and secure
the hard disk drive into the unit’s drive bay (front of unit). The disk is packaged
separately to prevent shipping damage.
To insert the hard disk drive and into the drive bay:
1. Open the door on the front of the unit to access the drive bay.
2. Insert the hard disk drive into the drive bay slot.
DRIVE BAY
LOCKING SWITCH
Left (Locked)/Right (Unlocked)
3. Press the hard disk drive into the slot until the drive is secure.
4. Lock the drive into place by moving the locking switch to the left.

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
Connecting the Power
Do NOT apply power to the DVN 5000 until the hard disk drive is securely
inserted and latched into the drive slot. Failure to follow this procedure may
result in a boot disk failure. See “Inserting the Hard Disk Drive in the Drive
Bay” on page 4. To recover from a boot disk failure, see “Boot Disk Failure
Recovery” on page 33.
Comply with the following requirements:
Power outlet shall be equipped with earthing (ground) protection.
The outlet shall be installed near the equipment and shall be easily accessible.
Use the appliance coupler as the disconnect device (see the illustrations on
pages 11 and 12). However, disconnecting the power cord from the appliance
coupler should only occur when the unit power is shut down properly. See
“Switching the Server On and Off” for information on properly turning off
power to the unit.
An Uninterruptible Power Supply (UPS) is recommended. If using a UPS,
read the section “Uninterruptible Power Supply (UPS)” on page 6 before
continuing.
To connect the power:
1. Connect one end of the power cord to the appliance coupler of the server.
2. Plug in the other end of the power cord to the power outlet.
If using a UPS, refer to the device’s user documentation for proper
power connections to and from the device. See also “Uninterruptible
Power Supply (UPS)” on page 6.
Switching the Server On and Off
The DVN 5000 Desktop Series server is equipped with a main power button located
on the front of the server that turns the power on and off. When the unit is powered
on, the Power LED indicator will be lit.
WAR N IN G
Do not open the top of the unit when the server is powered on.
Except for the lithium battery (see page 7), there are no user
serviceable parts inside the DVN. In addition, opening the DVN 5000
Desktop during the unit’s warranty period will tear the warranty seal
and void the unit’s warranty. See also page 8.

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© 2009 Johnson Controls, Inc.
NOTE
The mouse, monitor, and any external storage devices must be connected
to the server before turning on the power. See pages 11 and 12 for the
locations of the mouse, monitor and external storage device connectors.
To power down the unit, click the Shutdown button on the RemoteControl Main
screen (directly from the DVN 5000 server only – not from a client), or press and
hold the main power button until the system begins the shutdown process.
FRONT VIEW WITH PANEL OPEN
DVD
MAIN POWER
BUTTON
POWER LED
INDICATOR
Uninterruptible Power Supply (UPS)
Johnson Controls strongly recommends providing power to the DVN 5000 Desktop
unit via a listed UPS for temporary, backup power in the event of a power failure.
Recommended Manufacturer: APC®
Recommended UPS Minimum Wattage and Volt-Amperes Rating:
500 W (833 VA) each
NOTE
The backup time and therefore battery size varies, depending on the
requirements of the site.
For more information on using a UPS device with the DVN 5000, refer to the
DVN 5000 Series Software Installation and Configuration Manual.

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
Non Standard Connectors Rating
The rating of non standard connectors (alarm relays outputs and switched digital
inputs) is maximum 0.5 A at 12 VDC/24 VAC for all DVN 5000 Desktop Series
models.
Mounting
The DVN 5000 Desktop Series servers are designed for desktop use.
Do not place the DVN 5000 Desktop in a location where the unit’s
vents will be obstructed, as this may cause the unit to overheat.
Lithium Battery Replacement
The life expectancy of the lithium clock battery is 10 years and should not be
replaced under normal operating conditions. However, if you need to replace the
battery, do the following:
NOTE
Shut off power to the DVN and unplug the power cord prior to starting this
procedure.
1. Remove the top panel of the DVN.
2. If necessary, remove other components that are obstructing access to the
lithium battery (e.g. sound cards or video cards).
NOTE
If the video cards have dip switches that are addressed for specific
cameras, they will need to be re-installed into exactly the same slots.
3. Remove the old battery.
4. Dispose of the old battery according to local requirements.
5. Insert the new battery.
The lithium battery is polarized. Ensure the side marked ‘+’ faces
out or towards you.
WAR NI N G
Danger of explosion if battery is incorrectly replaced.
Replace only with same type and rating.
Danger of explosion if battery is incorrectly replaced. Replace
only with same type and rating.

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6. Replace the components you have removed and the top DVN panel. The
DVN can now be switched back on.
PCB Card Replacement
When replacing a PCB card, dispose of the old card according to local requirements.
Servicing and Repair
Except for the battery, there are no user serviceable parts inside the unit. Refer to
your dealer for any service needs.
Warranty Information
Each DVN 5000 Desktop has a warranty sticker affixed to the outside of the unit
listing the DVN model, manufacturing date code, country where the unit was
assembled, and a warning statement. This sticker must be affixed to the unit and
intact to receive warranty service on a defective DVN unit at a Johnson Controls
authorized repair facility.
Important: Removing or tearing the sticker voids the unit’s warranty. Also, do not
attempt to open the DVN unit during the unit’s warranty period, as this will break
the warranty sticker’s seal and void the unit’s warranty.