Johnson Controls KONOzw Instruction Manual

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 1 of 19
KONOzw (KN-ZW-WH1-B04)
Operation Guideline
(Rev 1.7)

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 2 of 19
Table of Contents
1. MODELS .............................................................................................................................................................. 3
2. PACKAGE CONTENTS .......................................................................................................................................... 3
3. ITEMS NEEDED FOR INSTALLATION ..................................................................................................................... 3
4. SPECIFICATIONS AND COMPLIANCE .................................................................................................................... 3
5. CONNECTING POWER/INSERTING BATTERIES...................................................................................................... 4
6. SYSTEM INCLUSION/EXCLUSION ..................................................................................................................... 5
6.1 Steps of Adding the Device (Device Inclusion).................................................................................................... 5
6.2 Steps of Removing Device (Device Exclusion)..................................................................................................... 7
6.3 Error code and description.................................................................................................................................. 8
6.4 Z-Wave Command Classes .................................................................................................................................. 8
6.5 OTA Firmware Upgrade.................................................................................................................................... 12
7. INSTALLATION .................................................................................................................................................. 13
8. CONFIGURE SYSTEM AND DISPLAY SETTINGS................................................................................................... 14
9. KEYPAD LOCK .................................................................................................................................................. 16
10. DEVICE RESET .................................................................................................................................................. 16
10.1 Factory Reset ..................................................................................................................................................... 16
10.2 Hardware Reset ................................................................................................................................................. 16
12. TROUBLESHOOTING .......................................................................................................................................... 17
13. MANUFACTURER CONTACT INFORMATION ....................................................................................................... 17
14. DISPOSAL INSTRUCTIONS .................................................................................................................................. 19
15. WARNING INFORMATION .................................................................................................................................. 19

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 3 of 19
1. MODELS
•KONOzw Smart Hub Thermostat
2. PACKAGE CONTENTS
•Device
•Wall Plate
•Mounting Hardware
•4 AA Alkaline Batteries
•Installation Manual
•Wire Labels
3. ITEMS NEEDED FOR INSTALLATION
•Phillips Screwdrivers
•Wire stripper/cutter
•A Z-Wave Hub / Gateway to operate with KONOzw
4. SPECIFICATIONS AND COMPLIANCE
•Operating Voltage: 24VAC
•Battery Type: 4 AA premium brand Alkaline
•Operating Temperature: +14F to 122F (+10C to 50C)
•Operating Humidity: 20% to 80% (non-condensing)
•Certifications: Z-Wave Plus

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 4 of 19
5. CONNECTING POWER/INSERTING BATTERIES
KONOzw needs either one of the power source options:
•C-terminal
•Battery (4 AA alkaline batteries included)
C-terminal
Separate KONOzw from its base. Pull the wires from your wall through the center hole of the KONOzw base.
Secure the base to the wall using the include mounting hardware.
After wiring, secure KONOzw front onto base. Once KONOzw front has been secured to base (line up and
firmly push), return power to system.
Battery
Insert the 4 included AA alkaline batteries and secure KONOzw front onto base.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 5 of 19
6. SYSTEM INCLUSION
During the initial setup, you will be prompted to pair the device with your home control system. If you choose
not to pair during the initial setup process, you can manually initiate the inclusion process at any time by
following these steps:
6.1 Steps of Adding the Device (Device Inclusion)
•Initiate inclusion on your home control system using the instructions provided with it
•In HOME screen, press the knob once to enter the menu settings
•Rotate the knob to select , then press the knob to enter the inclusion/exclusion menu
•In the inclusion/exclusion menu, select ADD and press the knob to confirm
Start the device adding process
Turn off the radio
•The device will begin the adding process – you will see this screen:
Step 1: Device prepares to add to the hub:

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 6 of 19
Step 2: At the hub portal, click “Add device”.
Noted: If the hub is supporting S2 (authenticated) security mode, it will ask the user to provide the
DSK code of the device to complete the inclusion process. The DSK code is printed on the product
label as shown below:
Input the first 5 digits in the hub portal and follow the instructions provided by the hub.
Remove the décor snap cover from the device and the product label is attached on the device front
housing. There is also the same product label attached on the product gift-box.
If S0 or S2 (unauthenticated) is used, no DSK is needed then.
Step 3: Device is added to the hub successfully.
•The device will automatically return to the HOME screen after 5 seconds, or you can press the knob to
return to the HOME screen.
•If the inclusion process is not successful, then the HOME screen will display ER:02 to indicate the error.
Press and hold the knob for over 5 seconds to return to the inclusion/exclusion menu and retry the
inclusion.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 7 of 19
6.2 Steps of Removing Device (Device Exclusion)
•In HOME screen, press the knob once to enter the menu settings
•Rotate the knob to select , then press the knob to enter the inclusion/exclusion menu
•In the inclusion/exclusion menu, select RST and press the knob to confirm
Start the device adding process
Skip the device removal and keep the RF radio to
be on.
•The device will begin the removal process – you will see this screen:
Step 1: Device prepares to be removed from the hub:
Step 2: At the hub portal, click “Remove device”.
Step 3: Device is removed from the hub successfully.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 8 of 19
•If the exclusion process is not successful, then HOME screen will display ER:02 to indicate the error.
Press and hold the knob for over 5 seconds to return to the inclusion/exclusion menu and retry the
exclusion.
6.3 Error code and description
6.4 Z-Wave Command Classes
KONOzw supports the following command classes:
Association Group:
Version
V2
Group ID
1
Maximum Nodes
5
Description
Z-Wave Plus Lifeline
Association NodeID
001
KONOzw is associated with the Zwave controller/hub in the network.
The following events will trigger a notification(report) from KONOzw to controller.
Event
Report
Device Reset Locally
Device Reset Locally Notification
Thermostat Mode Change
Thermostat Mode Report
Thermostat Setpoint Change
Thermostat Setpoint Report
Fan Mode Change
Thermostat Fan Mode Report
Thermostat Operating State Change
Thermostat Operating State Report
Battery Level Change
Battery Report
Temperature Change
Multilevel Sensor Report
AC power connected or
disconnected
Notification Report - Power Management
Error Code
Description
Er:00
System Error – Host Boot up fail
Er:01
System Error – No valve (O or B) connected in Heat Pump system
Er:02
Provisioning error – No network
Er:09
Radio Error – No response from module
Er:0A
Radio Error – Poor signal (<-76dBm RSSI)
Er:0B
Radio Error – Network not found

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 9 of 19
Notification:
Version
V4
Notification Type
Power Management (0x08)
Notification Event
AC mains disconnected (0x02)
AC mains connected (0x03)
Battery replace soon (0x0A)
Battery replace now (0x0B)
Security:
KONOzw is supporting 3 types of security:
-S2 (authenticated) – each device is assigned with an unique DSK.
-S2 (un-authenticated)
-S0
A Security (S0 or S2) Enabled Z-Wave Controller must be used in order to fully utilize the product.
Basic:
KONOzw supports the Comfort mode (Hold mode) and Energy-Saving mode (Away mode). The Energy-saving
mode sets the heat temperature at 62F and the cool temperature at 83F.
To activate the Energy-saving mode, the hub should send a “BASIC_SET 0x00” to KONOzw and an icon of
“AWAY” is then shown on the LCD.
There are 2 ways to deactivate the Energy-saving mode:
(i) Send the BASIC_SET 0xFF from the hub. KONOzw will switch to the Comfort mode (Hold mode).
(ii) Turn or press the knob on the device. In this case, KONOzw will send a BASIC_REPORT with value
0xFF.
Standard Command Class:
Standard Command Class
Version
Application Status
V1
Association*
V2
Association GRP Info*
V1
Basic*
V1
Battery*
V1
Clock*
V1
Configuration *
V1
Device Reset Locally*
V1
Firmware Update Meta Data*
V3
Manufacturer Specific*
V1
Multilevel Sensor*
V7
Notification*
V4
Power level*
V1
Protection*
V2
Security
V1

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 10 of 19
Note: The command classes with “*” will be supported securely when the device is bootstrapped with a
security key.
Security 2
V1
Supervision
V1
Thermostat Fan Mode*
V1
Thermostat Fan State*
V1
Thermostat Mode*
V2
Thermostat Operating State*
V2
Thermostat Setpoint*
V3
Transport Service
V2
Version*
V2
Z-Wave Plus Info
V2