Johnson Controls KONOzw Instruction Manual

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 1 of 19
KONOzw (KN-ZW-WH1-B04)
Operation Guideline
(Rev 1.7)

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 2 of 19
Table of Contents
1. MODELS .............................................................................................................................................................. 3
2. PACKAGE CONTENTS .......................................................................................................................................... 3
3. ITEMS NEEDED FOR INSTALLATION ..................................................................................................................... 3
4. SPECIFICATIONS AND COMPLIANCE .................................................................................................................... 3
5. CONNECTING POWER/INSERTING BATTERIES...................................................................................................... 4
6. SYSTEM INCLUSION/EXCLUSION ..................................................................................................................... 5
6.1 Steps of Adding the Device (Device Inclusion).................................................................................................... 5
6.2 Steps of Removing Device (Device Exclusion)..................................................................................................... 7
6.3 Error code and description.................................................................................................................................. 8
6.4 Z-Wave Command Classes .................................................................................................................................. 8
6.5 OTA Firmware Upgrade.................................................................................................................................... 12
7. INSTALLATION .................................................................................................................................................. 13
8. CONFIGURE SYSTEM AND DISPLAY SETTINGS................................................................................................... 14
9. KEYPAD LOCK .................................................................................................................................................. 16
10. DEVICE RESET .................................................................................................................................................. 16
10.1 Factory Reset ..................................................................................................................................................... 16
10.2 Hardware Reset ................................................................................................................................................. 16
12. TROUBLESHOOTING .......................................................................................................................................... 17
13. MANUFACTURER CONTACT INFORMATION ....................................................................................................... 17
14. DISPOSAL INSTRUCTIONS .................................................................................................................................. 19
15. WARNING INFORMATION .................................................................................................................................. 19

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 3 of 19
1. MODELS
•KONOzw Smart Hub Thermostat
2. PACKAGE CONTENTS
•Device
•Wall Plate
•Mounting Hardware
•4 AA Alkaline Batteries
•Installation Manual
•Wire Labels
3. ITEMS NEEDED FOR INSTALLATION
•Phillips Screwdrivers
•Wire stripper/cutter
•A Z-Wave Hub / Gateway to operate with KONOzw
4. SPECIFICATIONS AND COMPLIANCE
•Operating Voltage: 24VAC
•Battery Type: 4 AA premium brand Alkaline
•Operating Temperature: +14F to 122F (+10C to 50C)
•Operating Humidity: 20% to 80% (non-condensing)
•Certifications: Z-Wave Plus

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 4 of 19
5. CONNECTING POWER/INSERTING BATTERIES
KONOzw needs either one of the power source options:
•C-terminal
•Battery (4 AA alkaline batteries included)
C-terminal
Separate KONOzw from its base. Pull the wires from your wall through the center hole of the KONOzw base.
Secure the base to the wall using the include mounting hardware.
After wiring, secure KONOzw front onto base. Once KONOzw front has been secured to base (line up and
firmly push), return power to system.
Battery
Insert the 4 included AA alkaline batteries and secure KONOzw front onto base.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 5 of 19
6. SYSTEM INCLUSION
During the initial setup, you will be prompted to pair the device with your home control system. If you choose
not to pair during the initial setup process, you can manually initiate the inclusion process at any time by
following these steps:
6.1 Steps of Adding the Device (Device Inclusion)
•Initiate inclusion on your home control system using the instructions provided with it
•In HOME screen, press the knob once to enter the menu settings
•Rotate the knob to select , then press the knob to enter the inclusion/exclusion menu
•In the inclusion/exclusion menu, select ADD and press the knob to confirm
Start the device adding process
Turn off the radio
•The device will begin the adding process – you will see this screen:
Step 1: Device prepares to add to the hub:

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 6 of 19
Step 2: At the hub portal, click “Add device”.
Noted: If the hub is supporting S2 (authenticated) security mode, it will ask the user to provide the
DSK code of the device to complete the inclusion process. The DSK code is printed on the product
label as shown below:
Input the first 5 digits in the hub portal and follow the instructions provided by the hub.
Remove the décor snap cover from the device and the product label is attached on the device front
housing. There is also the same product label attached on the product gift-box.
If S0 or S2 (unauthenticated) is used, no DSK is needed then.
Step 3: Device is added to the hub successfully.
•The device will automatically return to the HOME screen after 5 seconds, or you can press the knob to
return to the HOME screen.
•If the inclusion process is not successful, then the HOME screen will display ER:02 to indicate the error.
Press and hold the knob for over 5 seconds to return to the inclusion/exclusion menu and retry the
inclusion.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 7 of 19
6.2 Steps of Removing Device (Device Exclusion)
•In HOME screen, press the knob once to enter the menu settings
•Rotate the knob to select , then press the knob to enter the inclusion/exclusion menu
•In the inclusion/exclusion menu, select RST and press the knob to confirm
Start the device adding process
Skip the device removal and keep the RF radio to
be on.
•The device will begin the removal process – you will see this screen:
Step 1: Device prepares to be removed from the hub:
Step 2: At the hub portal, click “Remove device”.
Step 3: Device is removed from the hub successfully.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 8 of 19
•If the exclusion process is not successful, then HOME screen will display ER:02 to indicate the error.
Press and hold the knob for over 5 seconds to return to the inclusion/exclusion menu and retry the
exclusion.
6.3 Error code and description
6.4 Z-Wave Command Classes
KONOzw supports the following command classes:
Association Group:
Version
V2
Group ID
1
Maximum Nodes
5
Description
Z-Wave Plus Lifeline
Association NodeID
001
KONOzw is associated with the Zwave controller/hub in the network.
The following events will trigger a notification(report) from KONOzw to controller.
Event
Report
Device Reset Locally
Device Reset Locally Notification
Thermostat Mode Change
Thermostat Mode Report
Thermostat Setpoint Change
Thermostat Setpoint Report
Fan Mode Change
Thermostat Fan Mode Report
Thermostat Operating State Change
Thermostat Operating State Report
Battery Level Change
Battery Report
Temperature Change
Multilevel Sensor Report
AC power connected or
disconnected
Notification Report - Power Management
Error Code
Description
Er:00
System Error – Host Boot up fail
Er:01
System Error – No valve (O or B) connected in Heat Pump system
Er:02
Provisioning error – No network
Er:09
Radio Error – No response from module
Er:0A
Radio Error – Poor signal (<-76dBm RSSI)
Er:0B
Radio Error – Network not found

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
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Notification:
Version
V4
Notification Type
Power Management (0x08)
Notification Event
AC mains disconnected (0x02)
AC mains connected (0x03)
Battery replace soon (0x0A)
Battery replace now (0x0B)
Security:
KONOzw is supporting 3 types of security:
-S2 (authenticated) – each device is assigned with an unique DSK.
-S2 (un-authenticated)
-S0
A Security (S0 or S2) Enabled Z-Wave Controller must be used in order to fully utilize the product.
Basic:
KONOzw supports the Comfort mode (Hold mode) and Energy-Saving mode (Away mode). The Energy-saving
mode sets the heat temperature at 62F and the cool temperature at 83F.
To activate the Energy-saving mode, the hub should send a “BASIC_SET 0x00” to KONOzw and an icon of
“AWAY” is then shown on the LCD.
There are 2 ways to deactivate the Energy-saving mode:
(i) Send the BASIC_SET 0xFF from the hub. KONOzw will switch to the Comfort mode (Hold mode).
(ii) Turn or press the knob on the device. In this case, KONOzw will send a BASIC_REPORT with value
0xFF.
Standard Command Class:
Standard Command Class
Version
Application Status
V1
Association*
V2
Association GRP Info*
V1
Basic*
V1
Battery*
V1
Clock*
V1
Configuration *
V1
Device Reset Locally*
V1
Firmware Update Meta Data*
V3
Manufacturer Specific*
V1
Multilevel Sensor*
V7
Notification*
V4
Power level*
V1
Protection*
V2
Security
V1

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 10 of 19
Note: The command classes with “*” will be supported securely when the device is bootstrapped with a
security key.
Security 2
V1
Supervision
V1
Thermostat Fan Mode*
V1
Thermostat Fan State*
V1
Thermostat Mode*
V2
Thermostat Operating State*
V2
Thermostat Setpoint*
V3
Transport Service
V2
Version*
V2
Z-Wave Plus Info
V2

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 11 of 19
Configuration Command Class :
KONOzw supports the following configuration parameters:
Parameter
ID
Parameter
Size (Byte)
Parameter Name
Parameter Values
Default
Value
Description
1
2
User Temperature Calibration
-250 to 250, step-
size = 10
0
in steps of 0.1°C
2
1
Temperature Unit (C/F)
0 : C
1 : F
1
3
1
Available Control mode
0-4
0
0: Heat and Cool, Auto
1: Heat Only
2: CoolOnly
3: Heat and Cool, no Auto
4: reserved
4
1
System Type
0-4
0
0: Furnace Gas
1: Furnace Electric
2: Heat Pump
3: Boiler no fan
4: reserved
5
1
Reversal valve Type in Heat Pump
0 – O-valve
1 – B-valve
0
6
reserved
7
reserved
8
2
Temperature Limit - Heat Max
60.00F-90.00F (16C-
32C)
90F
(32C)
9
2
Temperature Limit - Heat Min
45.00F-60.00F (7C-
16C)
45F (7C)
10
2
Temperature Limit - Cool Max
60F-95F
(16C-35C)
95F
(35C)
Note: The actual allowable
range is dependent on the heat
set point limit
11
2
Temperature Limit - Cool Min
50F-75F
(10C-24C)
50F
(10C)
Note: The actual allowable
range is dependent on the heat
set point limit
12
2
Temperature Minimum Setpoint
Deadband
100 to 250, stepsize
= 10
200
(0xC8)
in a step of 0.1C
13
reserved

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 12 of 19
14
2
Ambient Temperature Change Step-
size
0.5F (0.25C) : 50
1.0F (0.50C) : 100
1.5F (0.75C) : 150
2.0F (1.00C) : 200
2.5F (1.25C) : 250
3.0F (1.50C) : 300
3.5F (1.75C) : 350
4.0F (2.00C) : 400
50
0.5F – 4F range with a step-size
of 0.5F (0.25C):
15
1
Regular Ambient Temperature
Reporting Interval
1-24
4
1 - 24 hours
16
1
Regular Operating State Reporting
Interval
1-24
4
1 - 24 hours
17
1
Command Echo for
- Thermostat Mode
- Thermostat Fan mode
- Thermostat Setpoint
0 or 1
0
0 - disable
1 - enable
6.5 OTA Firmware Upgrade
KONOzw complies with the Z-wave standard to perform the OTA firmware upgrade on the Host Processor.
User can follow the steps below to activate and verify the OTA upgrade process.
Step 1. Upload the provided OTA image to the hub and push the image to KONOzw
Step 2. Wait for around ~45mins until KONOzw has completed the firmware download and installation
process. The total time may vary depending on the data rate of the hub.
Step 3. When the OTA upgrade is completed, check the Host firmware version on the KONOzw LCD display.
To check the firmware versions:
•In HOME screen, press the knob to enter main menu and select the setting option

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 13 of 19
•When the screen show ‘iS’, rotate the knob clockwise to select YES and press to confirm
•The first screen will show the system type information. Rotate the knob clockwise to show the Host
firmware version. Rotate the knob clockwise again to show the Z-Wave firmware version.
Example screens:
Host firmware version
Z-Wave firmware version
7. INSTALLATION
•Switch power off at circuit breaker to both heating and cooling systems before performing any wiring
•Remove front of existing thermostat from base
•Photograph current wiring for reference
•Release wires and mounting screws and remove base from wall
•Open KONOzw from base and pull wires through
•Secure KONOzw base to wall (mounting hardware and optional wall plate included)
•Referencing your wiring photo, attach your thermostat wires to the KONOzw using your original wiring
letters and the following terminal reference as a guide based upon your system type.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 14 of 19
8. CONFIGURE SYSTEM AND DISPLAY SETTINGS
KONOzw will guide you through setup. Rotate the knob to navigate through options and values. To make a
selection, press the knob once. To go back, press and hold the knob for 3 seconds. KONOzw will prompt you to
select:
•Available system modes (heating, cooling, both, automatic)
•Temperature unit (C/F)
•System type (gas, electric, heat pump, boiler)
•Temperature swing
•Number of heating and cooling stages
•Backlight
•Factory reset
•etc
Installer settings
Menu Item
Number
(temp digits)
Function
Description
User Option Number
(time array)
Default setting
01
Temperature Scale
F: Fahrenheit
C: Celsius
F
02
User Temperature
Calibration
Amb Temp
+/- 5.4
O
F (+/-3.
0
C)
00F (00C)
03
Available modes
00 : Heat, Cool & Auto
01 : Heat only
02 : Cool only
03 : Heat, Cool & no Auto
01
04
Max Heat Set Temp
(skip if available modes
= cool only)
F: 60F – 90F
(C: 16C – 32C)
900F (320C)
05
Min Heat Set Temp
(skip if available modes
= cool only)
F: 45F – 75F
(C: 7C – 24C)
450F (70C)
06
Max Cool Set Temp
(maximum allowed cool
set temp)
F: 60F – 95F
(C: 16C – 35C)
950F (350C)
07
Min Cool Set Temp
(minimum allowed cool
set temp)
F: 50F – 75F
(C: 10C – 24C)
500F (100C)
08
System Type
(skip if available modes
= cool only)
Furnace Gas
Furnace Electric
HP
Boiler without fan
Furnace Gas
09
HP valve type
O: O Valve
O

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
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(skip if System Type =
Furnace)
B: B Valve
10
Minimum On/Off Time
5: 5 minutes
2: 2 minutes
5
11
Swing
±0.25°F (±0.14°C)
±0.50°F (±0.28°C)
±1.00°F (±0.56°C)
±2.25°F (±1.25°C)
0.250F
12
Stage 2 offset (show
only if systemType =
Furnace & avMode !=
Cool only)
OFF ;
-1.0°F (-0.6°C)
-2.0°F (-1.1°C)
-3.0°F (-1.7°C)
-4.0°F (-2.2°C)
-5.0°F (-2.8°C)
OFF / 1°F
(depends on
terminal
detection)
13
Stage Aux offset (show
only if systemType = HP)
OFF ;
-1.0°F (-0.6°C)
-2.0°F (-1.1°C)
-3.0°F (-1.7°C)
-4.0°F (-2.2°C)
-5.0°F (-2.8°C)
OFF / 2°F
(depends on
terminal
detection)
15
Backlight always on?
(skip if it is battery
powered)
OFF: turns off after 10s
ON: always ON
OFF
16
Filter Life
(Skip if systemType =
boiler without fan &
avMode = Heat Only)
OFF
30 days
60 days
90 days
120 days
180 days
365 days
OFF
98
Compressor protection
bypass
NO: no action
Yes: suspends minimum off time
for next 10 mins
NO
99
Ex-Factory Reset
NO
YES
NO

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 16 of 19
9. KEYPAD LOCK
KONOzw has provided the keypad lock function to limit full user-control. The function can be set either
through the device itself or by Z-Wave network.
There are only 1 level of keypad lock on the device
-Level 1: Not available.
-Level 2: When keypad lock is set to level 2, both the rotary and press button will have no function and
the device is not capable of leaving home screen.
To control the keypad lock at the device side:
Activate the Lock:
1. Press the knob so that backlight is illuminated and home screen is displayed
2. Press and Hold the knob for 10 seconds.
3. After 10 seconds device will enter keypad lock level 2.
4. The rotary control and press button will no longer operate, however the device can still be controlled
via the App or web portal.
Cancel the lock:
1. Press the knob so that backlight is illuminated and home screen is displayed
2. Press and Hold the knob for 10 seconds.
3. After 10 seconds device will unlock the keypad
To control the keypad lock / unlock via Z-Wave Command:
Command Class
Command
Value Definition
Protection
01 – Protection Set
0x00 : No lockout (default)
0x01 : Reserved
0x02 : Level 2 lockout
10. DEVICE RESET
10.1 Factory Reset
Note: Please use this procedure only when the network primary controller is missing or otherwise
inoperable.
1. Enter the installer setting menu and select the installer option #99, then press the knob to confirm.
2. All the device parameters will be restored to factory default. The Z-Wave network setting will also be
erased. User must perform the device inclusion with their hub / gateway again to re-establish the
network.
10.2 Hardware Reset
1. To reboot the device, remove the KONOzw front from the base. Locate the reset button directly above
the battery compartment, then press and hold for 3 seconds to reboot. Alternatively, remove the
power or battery completely and then power the device again activate the hard reset.

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
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2. Performing hardware reset will not erase the device setting and the Z-Wave network settings
11. INTEROPERABILITY
This product can be operated in any Z-Wave network with other Z-Wave certified devices from other
manufacturers. All non-battery operated nodes within the network will act as repeaters regardless of vendor
to increase reliability of the network.
IMPORTANT:
KONOzw will act as a listening device if it is included in the Z-Wave network while on 24VAC system power,
and it will act as a listening sleeping slave if it is included on battery power. DO NOT power the device by
battery only if it is previously included while on system power, otherwise it will shorten the battery life. If user
desires to use battery-only power for operations, please make sure the Z-Wave inclusion is done under the
battery only powered condition.
12. TROUBLESHOOTING
If the device is having trouble with inclusion/exclusion with the controller
•Attempt to move the device to a location closer to the Controller.
•Remove obstacles or other wireless devices between device to Controller. Large appliances, mirrors,
stone/brick, and bookshelves or file cabinets located between the device and the Controller can
interfere with communication.
•Ensure the device is compatible with the Controller.
If the device was communicating with the controller but is no longer communicating
•Check if the power cord/batteries to the device has been disconnected or if the power switch is in the
OFF position.
•Turn the power to the device OFF and then ON. The device should re-connect with the controller
automatically.
13. MANUFACTURER CONTACT INFORMATION
If you are experiencing issues with your heating and cooling system or with your thermostat’s functionality,
please contact our technical support team

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 18 of 19

Operation Guideline
Product Model:
KONOzw
Copyright Johnson Controls Inc 2019 All Rights Reserved
Page 19 of 19
14. DISPOSAL INSTRUCTIONS
Johnson Controls is committed to responsible environmental stewardship. Please dispose of this product in
accordance with local laws and regulations in your area. Contact your local waste disposal authorities or
consult www.e-cyclingcentral.com to find an electronics recycling center near you.
15. WARNING INFORMATION
FCC Part 15C
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. FCC RF Radiation Exposure Statement
Caution: To maintain compliance with the FCC’s RF exposure guidelines, place the unit at least 20cm from
nearby persons.
RSS-247
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de
brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.