Kaleidescape 3U Server Use and care manual

This document is for informational purposes only. Kaleidescape makes no representations or warranties, express or implied, regarding the accuracy or completeness of the information
contained herein and Kaleidescape shall have no obligation to provide updates to this information in the future. Copyright © 2010–2011 Kaleidescape, Inc. All rights reserved. Kaleidescape
and the Kaleidescape logo are trademarks of Kaleidescape, Inc. and are registered in the United States and certain other jurisdictions. Other trademarks and trade names are owned by
third parties and may be registered in some jurisdictions. Kaleidescape Part No. 101-0181-04 Rev 1.
Disk Cartridge Replacement
Kaleidescape 3U Server, Slot 4
 The RMA Info email includes the RMA number, system name, server type,
server serial number, slot number, serial number of disk cartridge to
replace, and return shipping address. This information may also be found
on the Kaleidescape Dealer Extranet.
 Use this disk cartridge only in the slot and server specied in the RMA
Info email.
 If any disk cartridge other than the one in the slot identied has an amber
light or the status light is not lit, call Kaleidescape Support BEFORE
replacing the disk cartridge.
 Disk cartridges are sensitive mechanical devices susceptible to damage
from shock. Protect from bumps and drops. For a video on proper disk
cartridge handling procedures, go to
www.kaleidescape.com/go/drive-handling.
 Always transport and ship disk cartridges in antistatic, well-cushioned
containers, preferably in the same packaging supplied by Kaleidescape.
RMA Information
This disk cartridge is for replacing the disk
cartridge in slot 4 of a 3U Server. The disk
cartridge in slot 4 is identied in red in the
gure to the right.

Kaleidescape Part No. 101-0181-04 Rev 1 Page 2
Before Beginning
1. Verify that the server is powered ON. When
the server is powered on, the front panel
glows either blue or amber.
2. Open the front panel. If the server is not
powered on, press the POWER button. If
the front panel does not light up, check
the power connection before calling
Kaleidescape Support.
Remove the Old Disk Cartridge
3. Press the EJECT button (Kaleidescape logo)
on the disk cartridge.
Wait 10 seconds before removing the disk
cartridge.
4. Remove the disk cartridge from the server,
sliding it gently out of the slot.
5. Verify that the serial number on the disk
cartridge that was removed matches the
serial number on the RMA.
Insert the New Disk Cartridge
6. Remove the new disk cartridge from
the antistatic bag. Always handle disk
cartridges carefully.
7. Insert the new disk cartridge into the empty
slot, logo to the top.
Push rmly but gently on the top and
bottom of the disk cartridge until the disk
cartridge locks into place.
8. Wait approximately 1 minute. Verify that the
status light is a solid blue or blinking blue
(the hot spare) on each disk cartridge. If
amber, call Kaleidescape Support.
The gures on the following pages illustrate the replacement procedure
for an arbitrary slot.

Kaleidescape Part No. 101-0181-04 Rev 1 Page 3
To view a video on proper disk cartridge
handling procedures. go to
www.kaleidescape.com/go/drive-handling
To see packaging guidelines before shipping a
product back to Kaleidescape, go to
www.kaleidescape.com/go/packaging
Note: 3U Servers can run with two failed drives.
If replacing both drives, add one disk
cartridge, wait 30 seconds, verify that the
status light is blue, then add the second
disk cartridge. The second new disk
cartridge becomes the new hot spare and
blinks blue.
Do NOT replace another disk cartridge for
at least 48 hours.
9. Close the front panel.
Leave the server powered on and
connected to the Internet for at least
48 hours while the server incorporates the
new disk cartridge into the le system.
10. Place the disk cartridge that was removed
into the antistatic bag, and then into the
shipping carton.
11. Return to the address specied in the RMA
Info email.
Shipping the returned product to an
address other than one specied in the
RMA Info email can cause delays.
Kaleidescape Support
For additional information, contact
Kaleidescape Support.
 Send an email message to support@
kaleidescape.com.
 Call the support line at [phone].
When contacting Kaleidescape Support, be
prepared to provide the serial number of the
Kaleidescape server and the RMA number.
The serial number label is located behind the
front panel of the server and on the back of the
server.