Kaleidescape KDISK-00XX-S User manual

Kaleidescape, Inc. January 2021
Instructions for KDISK-00XX-S Replacement
Title Terra Hard Drive Replacement
Time to complete 15 minutes
Service Kit Parts
•Replacement Hard Drive with Bracket
•#1 Philips Screwdriver
Overview
This guide walks through replacing a failed hard disk drive (HDD) on an
existing server. The following steps fully repair and restore a server:
Procedure
Find the Failed Hard Drive
Knowing the server serial number and hard drive slot number of the failed
drive is essential when replacing a failed hard drive.
The server serial number looks like this: 0108 000XXXXX
The slot number ranges from 1 to 4.
You can find this information from:
•The system’s Browser Interface under Settings Components
oLink: Instructions for Accessing the Browser Interface
•The Kaleidescape store, using the account registered to the system,
under Manage Account My Systems
•The RMA e-mail sent from Kaleidescape Support (if still under warranty).
•The Dealer Extranet page for the system.
•A call to Kaleidescape Support at [phone].
•
Find the Failed Hard Drive
•Identify the Terra Server
•Replace the Failed Drive
oPower off Server
oRemove and Replace Drive
oPower Up Server
•Verify Server Operation
•Content Will Automatically Restore
•Return any Failed Drives Covered by Warranty

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Identify the Terra Server
Terra Servers can look a lot like Strato players, here’s how to tell them apart
and find the serial number.
Hint: Servers requiring attention will have a lit HDD and Error icon.
Terra servers are visually different than Strato players in a few subtle ways:
•They are a full 2RU in height.
•They do not have a power button at the bottom right.
•The front panel will flip down after pushing on the top center.
•They have two round, black, hinges at the front bottom left and right
corners, in the air vent, slightly recessed from the front panel.
Confirm the Terra is the correct serial number. The serial numbers can be
found in two locations, from the front or rear of the server:
Inside front door:Press and release the top center of the front panel to open
the front panel. The serial number will be found in the left corner.
Rear of unit:Serial number is to the right of the connectors.

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Replace the Failed Drive
Drives can be removed and inserted while the Terra server is mounted in a
rack as long as front panel door is able to fully open to the horizontal
position.
Power off Server
1. Press and release the top center of the front panel to open the front
panel to reveal the power button and drives.
2. Press the POWER button to turn off the server.
3. To ensure the Terra is not accidentally powered on during the
replacement, unplug the power from the rear of the unit or the power
outlet.
Remove and Replace Drive
1. Find the slot number that was identified as failed by using the large
numbers surrounding the power button, shown above. The example
below shows slot 4 being replaced.

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2. Remove and retain the two screws on the left and right of the drive
face.
3. Tug gently to disengage and slide the drive out of the chassis. Place
the failed drive aside and mark it as failed to avoid accidental reuse.
4. Carefully unpack the new drive and retain the packaging. Hard drives
are sensitive devices, do not bump or drop. Lightly place onto any
surface.
WARNING
Avoid touching the exposed
connector at the back of the
hard drive
. Static electricity
can damage the electronics
inside the
hard drive.
WARNING
Hard drives
can be damaged by even a slight bump.
Extreme care must always be taken. Move slowly and intentionally when
handling the
drive, especially when inserting, removing, and placing on a
surface. Failure to observe precautions can result in damage to the drive.

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5. Slide the new drive into the slot with the label side up.
6. Firmly press the drive on the outside edges to re-engage the drive
until the drive sled is flush with the front panel.
7. Re-install the two screws to secure the drive. Do not to overtighten
the screws.
Power Up Server
1. If it was unplugged, reconnect power to the Terra.
2. Press the front panel power button to start the Terra.
3. Close the front panel and press firmly in the middle center of the front
panel until the panel is flush again.
4. The server may take longer to start while it configures the new drive.
Wait 5 minutes for the server to boot.

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Verify Server Operation
Navigate to the Browser Interface from any laptop, tablet, or smart phone
connected to the same local network as the system and verify that the Terra
component is listed in the components page with no HDD error message.
Link: Instructions for Accessing the Browser Interface
Content Will Automatically Restore
Content that becomes unplayable due to a hard drive failure is immediately
restored to the remaining storage of the system, however, some content may
still be unplayable until the failed drive is replaced.
Now that the failed drive has been successfully replaced, any unplayable
content will be automatically downloaded and restored.
Return any Failed Drives Covered by Warranty
1. To avoid being charged for the advanced replacement drive under
warranty, the replaced drive must be returned to Kaleidescape.
2. Place the failed drive into the antistatic bag and seal with a piece of tape.
3. Place the bagged drive in the same box the drive replacement was
shipped in. Note the orientation of the drive in the box as there are cut-
outs to allow for the drive sled ears.
4. Refer to the RMA e-mail for the shipping instructions and address.
Kaleidescape
Support For additional information, contact Kaleidescape Support.
Send an email message to [e-mail].
Call the support line at [phone].