Kaon CG2200 User manual
Cable Gateway Pro
KAON CG2200
Quick Setup Guide
Before you get started
Please wait for your confirmation from us that
your Cable (HFC) broadband service is active.
If at any point you’re asked for your modem’s MAC
or Serial Number, you’ll find these printed on the
sticker found on the base of your modem.
2
Get to know your modem
Light State Meaning
Power On Modem is turned on
Off Modem is turned off or has no power supply
DS On Modem is receiving data from the Cable network
Blinking Modem is searching for downstream channel or a firmware upgrade is in progress
Off Modem has no power or it cannot connect to the Cable network
US On Modem is sending data via the Cable network
Blinking Modem is searching for upstream channel or a firmware upgrade is in progress
Off Modem has no power or it cannot connect successfully to the cable network
Online On Modem is registered to the Cable Network and fully operational
Blinking Modem is booting up
Off Modem is not registered/online on the cable network
WiFi On .GHz or GHz WiFi network enabled
Blinking Network activity
Off .GHz or GHz WiFi disabled
Eth On An ethernet device is connected to the corresponding ETHERNET port
Blinking Network activity
Off No ethernet device detected
Tel On Netphone (VoIP) service available
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
Blinking Phone in use
Off Netphone (VoIP) service not available
WPS Press this button to enable WPS Mode when connecting compatible devices
3
Set up your Cable Gateway Pro
1. Connect the Coax cable from your Cable wall outlet to the CABLE IN
connector on the back of your modem.
2. To connect a computer via Ethernet, use an Ethernet cable to connect
one of the LAN ports on the back of your modem to your computer’s
Ethernet port.
3. To connect a phone handset to use with your Netphone (VoIP) service,
plug your handset into the TEL 1 port on the back of your modem.
4. Connect the supplied power cable to the 12V IN port on the back of your
modem and plug the other end into an available electrical outlet. Make
sure the electrical outlet is turned ON.
5. Wait for the POWER, DS, US, ONLINE and WIFI 2.4G/5G lights on the front
of the modem to illuminate and stop blinking. If you have computers
connected via Ethernet cable, the corresponding ETH light will also
illuminate.
IMPORTANT:
Secure Coax Cable tightly
A loose Coax cable causes
performance issues.
Make sure the Coax cable
is secured tightly at both
ends.
4
TEL1
TEL2
LAN4
LAN3
LAN2
LAN1
CABLE IN
12V IN
RESET
1
2
3
4
Phone Cable
Power Cable
Ethernet
Cable
Coax Cable
Computer Phone Handset
Cable Socket Power Socket
5
WiFi WirelessSetup
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password printed on the barcode sticker on the
base of your modem.
1. Make sure that WiFi is enabled on your
computer, tablet, smartphone or other WiFi
device.
2. View the list of available WiFi networks on
your WiFi device and select the network that
matches the network name on your modem’s
sticker.
3. Enter the WiFi password exactly as printed on
the sticker.
Your modem broadcasts 2 WiFi signals on
different frequencies. We recommend using the
5Ghz network to enjoy the best performance
possible. If your device(s) can’t connect to the
5GHz network, try connecting to 2.4GHz instead.
6
WiFi Customisation
To change the default name and password for the WiFi
network(s), follow the steps below.
1. On a computer that’s connected to your modem via
Ethernet or WiFi, open your web browser and go to
http://192.168.0.1. Log in with the default username
“admin” and password “admin”.
2. Select either 2.4GHz or 5GHz. If your devices are
compatible, we recommend connecting to 5GHz WiFi as it
delivers better performance.
3. On the Radio screen, make sure Wireless is set to Enabled.
4. Select Primary Network and then change the SSID to
whatever you’d like the name of your WiFi network to be.
5. For security, we recommend setting WPA2 Encryption to
AES. Change the Password to whatever you’d like your WiFi
password to be.
6. Click Apply to finish. You can now connect WiFi devices
using your new WiFi settings – you may want to write them
down for easy reference in the future.
Note: If your have older WiFi devices that have difficult
connecting, you may need to enable WPA PSK in your WiFi
settings.
7
Router Security Settings
If desired, you can change your modem’s
administrative username and password. This can
be handy if you have tenants or meddling teens
and you don’t want them to change your modem
settings.
Simply select Status > Security. You can change
the username (user ID) and/or password on this
screen.
What if I forget my details?
If you ever forget your custom login details, you
can factory reset the modem to return it to the
default settings. However, you will also lose all
other custom settings, so you’ll need to set up
your modem again.
Internet address http://192.168.0.1
Default username admin
Default password admin
8
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
Lights to look out for
If both the US and DS lights are BLINKING and the Online light is
ON, your modem is upgrading its firmware. You don’t need to
do anything; simply wait for the upgrade to complete.
If both the US and DS lights are BLINKING but the Online light is
OFF, your Cable service may not be fully activated on our end.
Make sure you’ve received a confirmation from us advising that
your Cable service is active, or call us for assistance.
We’ll need your modem’s MAC and Serial Number to investigate
- these are printed on your modem’s barcode sticker.
POWER
DS
US
ONLINE
WiFi 2.4GHz
WiFi 5GHz
ETH1
ETH2
ETH3
ETH4
TEL1
TEL2
WPS
9
Warranty Info
1. How to claim under the warranty and your rights
1.1 In order to claim under the warranty, you should contact
us to advise that you wish to claim under the warranty and
answer any questions we have. We will assess whether you
are eligible to claim under the warranty and determine, at our
option and in accordance with any specific terms that apply
to the relevant equipment, whether to repair or replace your
equipment, or provide a credit.
iiNet:
Phone: 13 22 58
Westnet:
Phone: 1300 786 068
1.2 If we determine that your equipment needs to be returned,
you will be sent replacement equipment and a return freight
bag in which to return the faulty equipment.
1.3 If the faulty equipment is not returned to us, with all cables,
accessories and components, within 21 days of you receiving
the replacement equipment and return freight bag, you will
be charged the full price for the purchase of the equipment
that we sent to you, plus any shipping costs relating to
the prepaid satchel that was sent to you. You will also still
be charged for the original equipment and if the original
equipment has already been paid for, you will not be entitled
to a refund.
1.4 The warranty does not apply to faults caused by any of the
following (Non Covered Events):
a) any equipment not supplied by us;
b) any interference with or modification to the equipment or a
failure to use it in accordance with instructions; or
c) damage caused by you or someone who has used the
equipment (for example misuse or exposure to liquid or
excessive heat); or
d) an external event (for example a fire or flood).
1.5 If on inspection of the returned equipment we determine
that the fault was caused by a Non Covered Event, you will
be charged for the original equipment (or if the original
equipment has already been paid for, you will not be entitled
to a refund) and the replacement equipment, unless:
a) you have not used the replacement equipment;
b) and you return it to us in its unopened packaging, in which
case, you will not be charged for the replacement equipment.
1.6 The repair or replacement of equipment may result in loss
of data (such as loss of telephone numbers stored on your
handset).
10
Warranty Info
1.7 Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods. If your
equipment is replaced with refurbished equipment, the
warranty applies in relation to that refurbished equipment
from the remainder of the original Warranty Period or thirty
days, whichever is longer.
1.8 The benefits given to you by this warranty are in addition to
other rights and remedies you may have at law.
1.9 Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not
amount to a major failure.
1.10 This warranty is given by iiNet Limited (ACN 068 628 937) of
1/502 Hay Street, Subiaco, WA, 6008. You can contact us on
questions regarding this warranty.
1.11 Latest Warranty Information: http://www.iinet.net.au/
about/legal/pdf/general-equipment-warranty.pdf
2. Warranty Period
Purchase: 24 Months
2.1 You must notify us of the fault with your equipment within
the applicable Warranty Period (beginning from the date you
purchased the equipment)
2.2 We will repair, replace or provide credit for faulty equipment
provided by us at no cost to you, if you notify us of the fault
within the applicable Warranty Period.
2.3 However, we will charge you for the repair or replacement of
faulty equipment, if the fault was caused by a Non Covered
Event.
2.4 If we decide to repair the equipment, you must give us
sufficient information to assess the fault, including allowing
us to test your personal computer.
11
If you find you can’t get online after following
these instructions, please give our friendly
support team a call and we’ll be happy to help.
Having trouble?
Westnet Support
Available 24/7
1300 786 068
[email protected]om.au
iiNet Support
Available 24/7
13 22 58
ACN 068 628 937
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