Kaseya UNITRENDS ION User manual

Quick Start Guide for ION and ION+
Appliances
Release 10.6 | Document version 1.02082022

Copyright
Copyright © 2022 Unitrends Incorporated. All rights reserved.
Content in this publication is copyright material and may not be copied or duplicated in any form without prior written permission
from Unitrends, Inc (“Unitrends”). This information is subject to change without notice and does not represent a commitment on the
part of Unitrends.
The software described in this publication is furnished under a license agreement or nondisclosure agreement. The software may be
used or copied only in accordance with the terms of the license agreement. See the End User License Agreement before using the
software.
The software described contains certain open source components that are copyrighted. For open source licenses, see the
UnitrendsOpen Source Compliance section of the product Administrator Guide.
Because of the nature of this material, numerous hardware and software products are mentioned by name. In most, if not all, cases
these product names are claimed as trademarks by the companies that manufacture the products. It is not our intent to claim these
names or trademarks as our own.
The following applies to U.S. Government End Users: The Software and Documentation are “Commercial Items,” as that term is
defined at 48 C.F.R.2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,”
as such terms are used in 48 C.F.R.12.212 or 48 C.F.R.227.7202, as applicable. Consistent with 48 C.F.R.12.212 or 48
C.F.R.227.7202‐1 through 227.7202‐4, as applicable, the Commercial Computer Software and Commercial Computer Software
Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are
granted to all other end users pursuant to the terms and conditions herein. Unpublished‐rights reserved under the copyright laws of
the United States. Unitrends agrees to comply with all applicable equal opportunity laws including, if appropriate, the provisions of
Executive Order 11246, as amended, Section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 (38 USC
4212), and Section 503 of the Rehabilitation Act of 1973, as amended, and the regulations at 41 CFR Parts 60‐1 through 60‐60,
60‐250, and 60‐741. The affirmative action clause and regulations contained in the preceding sentence shall be incorporated by
reference.
The following applies to all contracts and subcontracts governed by the Rights in Technical Data and Computer Software Clause of
the United States Department of Defense Federal Acquisition Regulations Supplement:
RESTRICTED RIGHTS LEGEND: USE, DUPLICATION OR DISCLOSURE BY THE UNITED STATES GOVERNMENT IS SUBJECT TO
RESTRICTIONS AS SET FORTH IN SUBDIVISION (C)(1)(II) OF THE RIGHTS AND TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE
AT DFAR 252‐227‐7013. UNITRENDS CORPORATION IS THE CONTRACTOR AND IS LOCATED AT 200 WHEELER ROAD, NORTH
TOWER, 2ND FLOOR, BURLINGTON, MASSACHUSETTS 01803.
Unitrends, Inc
200 Wheeler Road
North Tower, 2nd Floor
Burlington, MA 01803, USA
Phone: [phone]
2 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

Contents
Quick Start Guide for ION and ION+ Appliances 5
Preparing to configure your Unitrends appliance 5
Inspect the appliance 5
Monitor, keyboard, and mouse 5
Network requirements 6
Ethernet ports 7
Setting up your appliance 8
Step 1: Set up the appliance on the network 8
Step 2: Set up the appliance using the Quick Setup Wizard 13
Additional details 16
3
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

4Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
This page is intentionally left blank.

Quick Start Guide for ION and ION+
Appliances
The following instructions detail how to configure your ION or ION+ appliance, as well as how to prepare it to protect
your data.
Preparing to configure your Unitrends appliance
First, decide on a location for your appliance. Preferably, a clean, dry area containing power supply and networking
capability. For detailed requirements, see the Site Preparation Guide for ION and ION+ Appliances.
Inspect the appliance
After unpacking the appliance, check for physical damage that may have occurred during shipping. To report shipping
damage or missing items, please contact Support at one of the following numbers:
Location Number
Unitrends Support North America +1.888.374.6124
Unitrends International +1.855.593.2861
Unitrends Support UK [phone]
Unitrends Support Germany [phone]
Monitor, keyboard, and mouse
A monitor, keyboard, and mouse are required if you will be assigning a static IP to the appliance. Headless operation is
supported if you will be assigning an IP to the appliance via DHCP.
5
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

IMPORTANT! ION models (ION-108 and ION-208) – Before powering on the appliance, you must either attach a
monitor or the HDMI dongle that came with the appliance. If nothing is attached to the HDMI port
the appliance will not boot successfully. The monitor or dongle must remain attached to the HDMI
port for the appliance to function properly.
HDMI dongle and port for ION models:
Network requirements
There are several addresses you should permit for all deployments. All of these ports are outgoing connections from
the Unitrends Appliance. We do not require incoming NAT of ports or exposing the unit to a public IP, only outgoing
communication from a local source Unitrends appliance is needed.
If DHCP is available in your environment, review these DHCP requirements and considerations before proceeding:
•If your environment goes offline for an extended period of time, your appliance may be assigned a new IP address
from the DHCP server. This may cause a temporary loss of backup and recovery functionality. If this occurs, see
KB 360013261398 for instructions on how to proceed.
•DHCP cannot be a configured for more than one network adapter at any given time.
•A Unitrends appliance intended for use as a backup copy target must be assigned a static IP address.
If DHCP is not available in your environment, or if you intend to use this appliance as a backup copy target, the
following information is required for network configuration:
•An IP address to assign to the appliance.
•The netmask value for your organization.
6 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances

•A gateway IP address.
•An IP address for networked DNS servers.
•A network domain name.
Note: You can obtain the above information from your network administrator.
Ethernet ports
Ethernet ports are located on the back of the appliance. Connect a cable to an Ethernet network port before powering
on the appliance. The primary Ethernet port is configured with DHCP by default. To use DHCP, you must connect to the
primary port. See the images below to locate the primary Ethernet port on your appliance (outlined in blue).
•ION appliance models ION-108 and ION-208:
•ION+ appliance models IONP-132, IONP-232, IONP-432, and IONP-832:
7
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

Setting up your appliance
Use the following procedures to set up your appliance:
•"Step 1: Set up the appliance on the network".
•"Step 2: Set up the appliance using the Quick Setup Wizard"
Step 1: Set up the appliance on the network
Your appliance ships with the required software already installed. In addition, the appliance is already registered with
the correct license. You do not need to install anything on the appliance. To get started, simply power on the appliance
and configure its network settings. Once you have configured network settings, you can perform all administration
tasks from any workstation by connecting to the appliance User Interface (UI). Depending on the capabilities of your
environment, choose one of the following procedures:
8 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances

•"To set up the appliance with DHCP "
•"To set up the appliance with a static IP address"
To set up the appliance with DHCP
1Ensure a cable is connected to the primary Ethernet port. (See "Ethernet ports" for details.)
2For ION-108 and ION-208 models, ensure that a monitor or the HDMI loop back cable is connected to the HDMI
port.
3Power on the appliance.
•DHCP automatically assigns an IP address to the appliance when you power it on for the first time.
•When the appliance is powered on, you see a list of menu choices in the Unitrends Backup Console Interface.
•Note the appliance IP address. You will need it to connect to the appliance from a workstation or server on
the network.
Note: You can find the appliance IP address at the bottom of the Unitrends Backup Console Interface
screen or by using an IP scanner or looking at the DCHP service in your firewall or router.
4Proceed to "Step 2: Set up the appliance using the Quick Setup Wizard" on page 13.
To set up the appliance with a static IP address
1Ensure a cable is connected to the primary Ethernet port. (See "Ethernet ports" for details.)
2Ensure that a monitor, keyboard, and mouse are connected to the appliance.
3Power on the appliance. When the appliance is powered on, you see a list of menu choices in the Unitrends
Backup Console Interface. You will use the Unitrends Backup Console Interface to configure the appliance
password and network settings.
Notes:
•As you complete each step, you are presented with the next configuration screen.
•You can press Enter to accept the default or current setting.
4Enter 1in the Please enter choice field.
9
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

5To change the direct console password, enter a new password, then enter the password again to confirm.
Notes:
•This is the root operating system password that accesses the console. This password does not access the
UI. (You will change the UI password in "Step 2: Set up the appliance using the Quick Setup Wizard" on
page 13.)
•The password cannot contain the word Unitrend (case insensitive).
6On the Console Interface screen, enter 2in the Please enter choice field.
10 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances

7On the Initial System Setup Menu screen, enter 1in the Please enter choice field.
8Enter a number in the Select a network adapter field. For example, enter 0to select en01.
9Enter Yto configure the IP address, netmask, and gateway. Follow the prompts to enter each setting. Review your
settings, then enter Yto commit the network configuration changes.
11
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

10 To configure DNS settings, enter 2, then enter Yto edit. Enter the Primary DNS IP address, a Secondary DNS IP
(optional), and a DNS Domain. Review the settings and enter Yto save.
12 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances

11 To exit network setup, enter 6.
12 Proceed to "Step 2: Set up the appliance using the Quick Setup Wizard"
Step 2: Set up the appliance using the Quick Setup Wizard
To start the setup process, you will log in to the appliance UI from any machine on the same network by opening a
browser and entering the appliance’s IP address followed by /ui/. The Quick Setup Wizard launches when you access
the UI for the first time.
13
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

To set up the appliance
1Open a browser and connect to your appliance by entering: https://<applianceIP>/ui. For example:
https://10.10.10.1/ui.
2Click Accept to accept the license agreement.
3Set the appliance date and time by doing one of the following, then click Next:
•Select a Timezone. If needed, modify the appliance Date and Time.
OR
•Check the Use an NTP Server box to sync to an NTP server. (Optional) Enter your preferred NTP server
address.
14 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances

4Enter a Host Name, a Domain, and a new UIPassword for the appliance. If you configured the network by using
DHCP, enter a new OS Password. Confirm the password(s) by entering it again in the field to the right. Click Next.
Notes:
•The hostname can contain only alphanumeric characters, dashes, and underscores.
•The appliance has a UI root user and an OS root user. These are separate accounts. Changing the
password of one root user account does NOT change the password of the other root user account. The UI
root user is used to log in to the appliance UI. The OS root user is used to log in to the appliance console or
for command line access.
•If you have already set the OS password, these fields are disabled in the Quick Setup Wizard.
•Passwords cannot contain the word Unitrend (case insensitive).
•All appliances are deployed with these default UI credentials: user root, password unitrends1. For
appliance security, you must change this password in the Quick Setup Wizard. For increased security,
ensure that the UI password you enter is different than the operating system password.
•After you finish the deployment procedures in this guide, you can set up additional UI users for the
appliance at any time. For details, see Users and roles in the Administrator Guide for Recovery Series,
Recovery MAX, ION/ION+, and Unitrends Backup,Appliance settings topic.
5(Optional) To enable email from the appliance, check Enable email reporting and enter the following:
•The fully qualified domain name of the SMTP server.
•(If needed) If the SMTP server requires authentication, select Authentication required and enter a
Username and Password.
•Click + Add Recipients to add a an email recipient. Enter an email address in the Recipient field and select
one or more of the System,Jobs, and Failures options to specify which reports the appliance will send to the
recipient. Repeat as needed to add more recipients.
15
Quick Start Guide for ION and ION+ Appliances
Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022

6Click Finish.
When the dialog completes, a short tour begins to help you get started.
Additional details
Reference the Administrator Guide for Recovery Series, Recovery MAX, ION/ION+, and Unitrends Backup on the
Unitrends website.
IMPORTANT! Record the appliance asset tag, which is a 10-11 digit string on the appliance. To see the string,
select ? > About in the UI. When you contact support, you may need this information.
Appliance Asset Tag: _____________________________
16 Quick Start Guide for ION and ION+
Appliances
Release 10.6 | February 2022
Quick Start Guide for ION and ION+ Appliances