Motorola Avigilon 3 Series User manual

User Guide
Avigilon Video Appliance Series 3 Models:
VMA-AS3-8P
VMA-AS3-16P
VMA-AS3-24P

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only and must conform to all local codes.
lDo not open or disassemble the device. There are no user serviceable parts.
lThe coin cell battery is not replaceable.
lOnly use the power adapter supplied with your system.
lConnect the power adapter by means of a power cord connected to a socket-outlet with earthing
connection
CAUTION — Failure to observe the following instructions may result in injury or damage to the
appliance.
lDo not subject cables to excessive stress, heavy loads or pinching.
lDo not operate in dusty areas.
lThis device is for indoor use only.
lDo not expose this product to rain or use near water. If this product accidentally gets wet, unplug it
immediately.
lKeep product surfaces clean and dry. To clean the outside case of the device, gently wipe using a
lightly dampened cloth (only use water, do not use solvents).
lDo not install near any sources of vibration, such as motors.
lDo not install near any heat sources such as radiators or other sources of heat.
lDo not block ventilation openings located on the device enclosure as they are designed to keep the
system cool while running. Install or place this product in an area where there is ample air circulation.
lDo not insert anything into the device ventilation openings.
lUse only accessories recommended by Avigilon.
lKeep these safety instructions.
ii

Regulatory Notices
The unit shall not be serviced while extended on the slide-rails.
Ensure to connect the power cord to a socket-outlet with earthing connection.
Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National
Electrical Code and NFPA 75.
This equipment is not suitable for use in location where children are likely to be present.
For model VMA-AS3-16P, VMA-AS3-24P:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003 (A)/NMB-3(A).
This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
For model VMA-AS3-8P:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National
Electrical Code and NFPA 75.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
iii

harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003 (B)/NMB-3(B)
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
iv

Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
v

©2020,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Free OTPAuthenticator is a trademark of the
developer Red Hat. Other names or logos mentioned herein may be the trademarks of their respective
owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a
disclaimer of ownership of the related trademark. Avigilon Corporation protects its innovations with patents
issued in the United States of America and other jurisdictions worldwide (see avigilon.com/patents). Unless
stated explicitly and in writing, no license is granted with respect to any copyright, industrial design,
trademark, patent or other intellectual property rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-VMA-AS3-1
Revision: 2 - EN
20201008
vi

Table of Contents
Introduction 1
Package Contents 2
Before YouStart 3
Overview 4
Front View 4
Rear View 5
Wall Mounting an 8-Port Video Appliance 7
Installing a 16- or 24-Port Video Appliance in a Rack Unit 8
Connecting Cables 11
Logging into Windows 10 for the First Time 12
Video Appliance Network Interface Connections 13
Video Appliance Port Connectors 14
Corporate Network Uplink Port 14
Camera Network Uplink Port and PoE Ports 14
Using the Switch Management WebUI 15
Starting the Switch Management WebUI 15
Changing Passwords for Switch Management WebUI Users 16
Configuring the PoE Budget From the Switch Management WebUI 17
Connecting Devices to the Video Appliance 20
Configuring a ZeroConf Device Network 20
Configuring a Network with an External DHCP Server 21
Connecting to Cameras with Static IP Addresses 21
Configuring the Internal DHCP Server 23
Connecting Additional Video Appliances to a Network 27
Connecting to ACC Software and ACS 32
Activating and Configuring ACC Software 32
Connecting to Avigilon Cloud Services 32
LED Indicators 33
Front Panel LEDs 33
RJ45 Ethernet LEDs on the Back Panel 33
Connecting to External Devices 35
vii

Restarting the Operating System 37
Resetting the Internal PoE Switch to Factory Defaults 38
Replacing a Hard Drive 39
Replacing the Power Supply in the 16- or 24-port Video Appliance 43
Connecting Multiple Video Appliances to the Same Network 44
For More Information 46
viii

Introduction
The Avigilon Video Appliance is the all-in-one solution for network video recording. The video appliance
includes:
lA network switch to connect and power PoE IP cameras.
lBuilt-in server and storage to run the Avigilon Control Center Server and retain recorded video
content.
lVideo ports to display live video and allow users to operate the Avigilon Control Center Client
software directly from the appliance.
lAggregate throughput of 400 Mbps (on the 16- and 24-port models) and 200 Mbps (on the 8-port
model, for simultaneous recording, playback, and live streaming.
This guide describes how to configure the system after the appliance has been powered and is connected
to a keyboard, mouse and monitor.
Introduction 1

Package Contents
Ensure the package contains the following:
lAvigilon Video Appliance
lPower cord
lPower supply and screwdriver to secure it (8-port appliance only)
lWall installation hardware (8-port appliance only)
lRack mounting rails and appliance rack mounting hardware (16- and 24-port appliances)
lDigital input/output terminal block connector
Package Contents 2

Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Before YouStart 3

Overview
Front View
Figure 1: Front view of VMA-AS3-8P, VMA-AS3-16P, and VMA-AS3-24P (top to bottom)
1. Reset button
Use this button to reset the internal PoE switch, or restart the operating system of the appliance. For
more information, see Resetting the Internal PoE Switch to Factory Defaults on page38 and
Restarting the Operating System on page37.
2. Status LED
Provides information about daily operations. For more information, see LED Indicators on page33.
Overview 4

Rear View
Figure 2: Rear view of VMA-AS3-8P, VMA-AS3-16P, and VMA-AS3-24P (top to bottom)
1. Digital I/O connector
Provides connections to external input/output devices. For more information, see Connecting to
External Devices on page35.
2. HDMI connector
Provides HDMI connections to connect monitors to the appliance.
3. USB connector
Provides USB 3.0 connections to USB devices.
4. Corporate network uplink port connector
Accepts a 1GbE Ethernet connection to connect the appliance to the corporate network so that
video can be accessed from a client over the network. It also allows access to the Switch
Management WebUI of the appliance.
Rear View 5

5. Camera network uplink port connector
Accepts a 1GbE Ethernet connection to remote cameras that are connected via a remote PoE switch
component. Can be used to link to other PoE switches and cameras, and to access the web interface
of any connected camera video.
6. Local camera connector with PoE
Connect cameras to the 10/100 Mbps speed PoE switch component to power the cameras and
record video.
7. Power connector
Accepts power to the appliance.
Rear View 6

Wall Mounting an 8-Port Video Appliance
You can mount the 8-port Video Appliance to a wall. This can be useful if you want to install the appliance in
a location obscured from view, such as a closet or equipment room, or so that it doesn't take up shelf or
counter space. A pair of wall mount brackets with drywall screws and anchors are provided with the
appliance. If you are mounting the appliance in a wooden cabinet, or a brick or concrete wall, you will need
to obtain the appropriate screws.
Tip: Install the wall mount brackets to the appliance and the wall before you permanently power on
the appliance, connect cameras to it, and start recording. If you want to set up your appliance
before mounting it to the wall, we recommend you turn off the power supply to the appliance and
disconnect all cables after set up is complete and before you mount the appliance to the wall.
CAUTION — The device must be mounted as instructed or any issues that arise will not be covered
by the warranty.
To mount the appliance on a wall:
Figure 3: Mounting the 8-port Video Appliance to a wall
1. Attach the wall mount brackets to the lowest threaded holes on the sides of the 8-port Video
Appliance.
2. Position the appliance with the rear panel facing downwards. Ensure that the airflow through the
appliance is not blocked when it is in position.
3. Mark the locations of the screw holes on the wall.
4. Drill holes for the anchors and insert the anchors into the wall. If you are using wood, concrete or
masonry screws, drill holes as appropriate.
5. Attach the appliance to the wall.
Wall Mounting an 8-Port Video Appliance 7

Installing a 16- or 24-Port Video Appliance in a
Rack Unit
To install a 16- or 24-port Video Appliance in a standard EIA-31019-inch mounting rack, use the matched pair
of mounting rails, matched pair of mounting ears, and pair of unit rails provided with the appliance.
Important: The rails are designed for rack units with square mounting holes only.
Before you can install the appliance in a rack unit, the side brackets attached to protect the front bezel
during transport must be removed. They are attached using thumbscrews and can be removed without any
special tools. After they are removed, you can attach the two mounting ears that hold the appliance in place
when sliding it in and out of the rack.
Figure 4: Remove the side brackets that protect the front bezel during transport.
Tip: Save the side brackets to use in case the appliance has to be removed from the rack unit and
transported to another location.
The mounting rails are designed in pairs, with a right and left rail. Each rail is clearly marked to indicate the
side of the rack unit it must be attached to, as well as the top and front edges.
Installing a 16- or 24-Port Video Appliance in a Rack Unit 8

Figure 5: Check each mounting rail to verify on which side of the rack the rail is attached.
Two people are needed to install a 16- or 24-port Video Appliance into a rack unit. These instructions
assume that the installers are working from the front of the rack unit.
Ensure that the location of the appliance in the rack unit does not impede airflow through the appliance.
Figure 6: Mounting the Video Appliance into a rack
Installing a 16- or 24-Port Video Appliance in a Rack Unit 9

There is a risk of serious injury and damage to equipment if the Video Appliance falls out of a rack
unit. It is extremely important that the Video Appliance is securely fastened to the mounting rails
provided with the 16-port or 24-port Video Appliance.
Refer to the figure Mounting the Video Appliance into a rack on the previous page
1. Attach the mounting ears to the outer side of the appliance at the front using three screws (provided)
for each tab.
2. Attach the unit rails to each side of the appliance using five screws (provided) for each guide.
3. Install the left-hand mounting rail to the left side of the rack, and the right-hand mounting rail to the
right side of the rack. Each rail is attached to the front and back of the rack using two screws
(provided) at each end. Use the upper and lower screw holes, which align with the mounting holes in
the rack unit.
4. Lift the appliance and lower the back of the appliance onto the rails, slide it in against the back
bracket of the rails. Slide the unit towards the back of the rack, and ensure the unit rails slide smoothly
within the grooves of the mounting rails.
5. Test that the appliance is securely mounted on the rails. Push the appliance fully into the rack, then
pull it out at least half-way, and then back in. It should slide in as though it was a shelf.
6. Fasten the appliance to the rack by installing one screw (provided) in the front of each mounting ear.
Note: To remove the appliance, remove the front screw from each mounting ear and slide
the unit forward until it is free.
Installing a 16- or 24-Port Video Appliance in a Rack Unit 10

Connecting Cables
Refer to the diagrams in the Overview on page4 for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the appliance.
lThe keyboard and mouse can be connected to any USB port on the appliance.
lThe monitor can be connected to any HDMI connector at the back of the appliance.
2. Connect the appliance to your network using an Ethernet cable.
3. Connect to power cords to the mains supply, or a UPSsystem if available.
4. To power on the 8-port Video Appliance: Connect the external power supply to the power connector
at the back of the appliance and use the supplied screwdriver to fasten it in place. Connect a power
cord to the external power supply. Press the switch on the power supply to power on the appliance.
5. To power on the 16-port or 24-port Video Appliance: Connect a power cable to the power supply at
the back of the appliance. The appliance immediately powers on.
6. Check that the appliance LED indicators display the correct status.
Connecting Cables 11

Logging into Windows 10 for the First Time
When you start the Video Appliance for the first time, you will need to configure the Windows operating
system that is installed on the appliance.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
5. Once logged in, the recorder will go through initial system setup, and ask to select the version of
AvigilonControl Center to use:
lUse ACC 7.x.x (recommended). Select this option to use the latest version of the ACC
software.
lDowngrade to ACC 6.x.x. Select this option to downgrade your NVR to version 6.x.x. This
older version of the ACC software would not support newer features such as facial recognition
and the Focus of Attention interface.
You are logged in to the Windows environment. The Avigilon Control Center Admin Tool and the
ACC client automatically start up.
Proceed to activate the license for the Avigilon Control Center software on your Video Appliance.
Logging into Windows 10 for the First Time 12