Kaya Instruments JetCam User manual

JetCam Quick Troubleshooting
Guide
7201April
Sky Blue Microsystems GmbH
Geisenhausenerstr. 18
81379 Munich, Germany
[phone], [email protected]
www.skyblue.de
In Great Britain:
Zerif Technologies Ltd.
Winnington House, 2 Woodberry Grove
Finchley, London N12 0DR
[phone], [email protected]
www.zerif.co.uk
International Distributors

JetCam Quick Troubleshooting Guide
2
The following is a basic trouble-shooting guide for the JetCam cameras, for a more extensive support please
refer to our support system by either sending a mail to [e-mail] or by visiting KAYA
Support Board.
The camera is connected but the LED are not lit.
When the camera is powered on, the System status LED should be lit (red) and after the camera finishes
its power-up sequence, all the available Link status LED should be lit (red).
Link Status LEDs
System
status LED
If this is not the case, please make sure that the power cable is connected firmly to the camera and that
the power supply block is connected to a live power source.
The camera is powered on but it can't be detected by the KOMODO frame grabber or the image is
corrupted.
When the camera is detected correctly (with all its available links) you should see that all the link status
LED are lit in green, on both the camera ("link status LEDs") and the frame grabber ("QSFP+ CHx
LED" or "SFP CHx LED").
JetCam Quick Troubleshooting Guide

JetCam Quick Troubleshooting Guide
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SFP CH 0 LED
SFP CH 1 LED
SFP CH 2 LED
SFP CH 3 LED
LED 0 LED 1 LED 2 LED 3
QSFP+ CH 0 LED
QSFP+ CH 1 LED
QSFP+ CH 2 LED
QSFP+ CH 3 LED
It's also possible to check the status of each of the available links by connecting a USB cable between
the camera's serial connector and a PC and acquire connection using Silabs drivers (drivers need to be
downloaded manually if an automatic download isn’t initiated).
Serial
Connector
JetCam Quick Troubleshooting Guide

JetCam Quick Troubleshooting Guide
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Afterwards open the serial emulated terminal (usage of TeraTerm terminal is recommended) and set
serial communication protocol, for example in the TeraTerm terminal, this should look as following
(the port number might be different):
JetCam Quick Troubleshooting Guide

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5
In the terminal please type "status" and click on the carriage return (Enter) in order to execute.
A similar output should be displayed if all available links are synchronized correctly (before trying to
detect the camera):
JetCam Quick Troubleshooting Guide

JetCam Quick Troubleshooting Guide
6
If any of the available links are not synced a similar output should be displayed (before trying to detect
the camera):
If this is the case please make sure that the fiber cable and the QSFP and\or the SFP modules in both
the camera and the frame grabber are connected firmly, by powering down the camera, disconnecting
the fiber cable and removing the QSFP\SFP modules from the camera and the frame grabber and then
placing them back in their places.
JetCam Quick Troubleshooting Guide

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When all the available links are synced and the detection of the camera is OK, a similar output should
be displayed (after trying to detect the camera):
JetCam Quick Troubleshooting Guide

JetCam Quick Troubleshooting Guide
8
When the camera is sending data, a similar output should be displayed:
JetCam Quick Troubleshooting Guide
Sky Blue Microsystems GmbH
Geisenhausenerstr. 18
81379 Munich, Germany
[phone], [email protected]
www.skyblue.de
In Great Britain:
Zerif Technologies Ltd.
Winnington House, 2 Woodberry Grove
Finchley, London N12 0DR
[phone], [email protected]
www.zerif.co.uk
International Distributors