Kentrox RMM-1400 User manual

© 2010 by Kentrox, Inc. All rights reserved.
Remote RMM-1400
Intelligent Remote Site Management Device
Configuration Guide
Version 2.0x
Part Number 65-000092 Rev 2

Copyright © 2010 by Kentrox, Inc. All Rights Reserved. The material discussed in this publication
is the proprietary property of Kentrox, Inc. Kentrox retains all rights to reproduction and
distribution of this publication.
Kentrox is a registered trademark of Kentrox, Inc. Applied Innovation, Applied Innovation Inc., the
AI logo, and other names are the intellectual property of Kentrox. All other product names are
trademarks or registered trademarks of their respective owners.
Information published here is current as of this document’s date of publication, but is subject to
change without notice. You may verify product information by contacting our headquarters.
Kentrox is an Equal Opportunity/Affirmative Action employer.
Kentrox, Inc.
5800 Innovation Dr.
Dublin, Ohio USA 43016-3271
Toll Free: [phone]
International: [phone]
Fax: [phone]

i
About this Document
This document explains how to install, configure, and operate the Remote RMM-1400 intelligent
remote site management device and RMB peripheral units.
Remote RMM-1400 system administrators should have a working knowledge of:
Telecommunications networks, TCP/IP networking, including Telnet and FTP
FTP tools
SNMP
DHCP
IP tables

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Document Conventions
ii
Document Conventions
Table 1 describes the text conventions used in this document.
Table 1 Document Conventions
Convention Meaning
Screen Text, Menu
Items, System
Prompts, Messages
and Reports
This style indicates Kentrox configuration screen text,
menu items, system prompts, messages, and reports.
Static Command Text In a command statement, this style indicates text that
should be entered exactly as shown at a command line.
Variable Command
Text In a command statement, this style indicates
user-specified text.
... In a command statement, ellipses (...) signify that the
preceding parameter can be repeated a number of
times.
[ ]
[ | ] In a command statement, square brackets indicate an
optional parameter. Two or more parameters in square
brackets with a vertical bar ( | ) between them indicate a
choice of optional parameters.
{ | } In a command statement, two or more parameters in
braces with a vertical bar ( | ) between them indicate a
choice of required parameters.
Menus and Menu
Commands This style indicates menu and menu commands. A right arrow ( > ) separates the menus from the submenus or
menu commands. The right arrow also indicates the
order in which you should click the menus, submenus,
and menu commands.
Dialog Boxes, Tabs,
Fields, Check Boxes,
and Command Buttons
This style indicates dialog boxes, tabs, fields, check
boxes, and command buttons.
Variable Field Text This style indicates variable information you type in a
dialog box field.
KEYS Uppercase body text indicates keys on a keyboard,
such as the TAB or ENTER keys. Keys used in
combination are connected with a plus symbol (+).

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Document Conventions
iii
Labels This style designates physical components on Kentrox
products such as jumpers, switches, and cable
connectors.

Note: Note messages emphasize or supplement important
points of the main text.
Important: Important messages provide information that is
essential to the completion of a task.
Tip:
Tip messages provide information that assists users in
operating equipment more effectively.
CAUTION:
Caution messages indicate that failure to take a
specified action could result in loss of data and/or harm
to the software or hardware.
Table 1 Document Conventions (Continued)

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Cautions and Warnings
iv
Cautions and Warnings
Electrostatic Discharge Caution
CAUTION: Kentrox equipment and its peripherals contain electrostatic sensitive
components. Proper handling, shipping, and storage precautions must
be exercised:
You must remove and install cards in a static-free environment. Wear
an antistatic wrist strap that is plugged into the Kentrox equipment so
you are grounded at the same point as the equipment.
Do not remove cards from their antistatic plastic bags until you are
ready to install them into the chassis.
Immediately after you remove a card from the chassis, you must
insert it into its antistatic bag.
When the cards are not in use, keep them in their antistatic plastic
bags.
Do not ship or store cards near strong electrostatic, electromagnetic,
or radioactive fields.
Ground Caution
CAUTION: For Kentrox equipment to operate safely and correctly, there must be a
safety ground strap between the equipment ground bolts and the office
ground.
FCC Warning
The Federal Communications Commission has set limits for emitted radio
interference, and Remote RMM-1400 is constructed with this electromagnetic
interference (EMI) limitation in mind. Remote RMM-1400 is classified under FCC
regulations as a Class A device, that is, a device for use in commercial environments
and not in residential areas. This device has been tested and shown to comply with
the following FCC rule: Part 15 Subpart J. Operation of this equipment in a residential
area may cause interference to radio and TV reception, requiring the user to take
whatever steps are necessary to correct the interference.
Information is available from the FCC describing possible corrective actions. To
maintain low EMI levels, we suggest that you use only metal connectors and shielded
cable grounded to the frame.
Specifications are subject to change without notice.

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Customer Assistance
v
Customer Assistance
All customers, partners, and resellers who have a valid Kentrox Support and Services
Agreement have complete access to the technical support resources.
Kentrox offers technical support from 8 a.m. to 8 p.m. Eastern time, Monday - Friday.
Before you contact Kentrox for assistance, please have the following information
available:
The version of hardware and software you are currently running
The error number and exact wording of any messages that appeared on your
screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
Kentrox Online Knowledge Base
The Kentrox Online Knowledge Base provides online documents and tools to help
troubleshoot and resolve technical issues with Kentrox products and technologies.
To access the Kentrox Online Knowledge Base, use this URL:
http://kb.kentrox.com
Email Support
Email support is available. You may send email at any time during the day; however,
responses will be only be provided during normal business hours, in accordance with
your Service and Support Agreement.
To contact Technical Support, send email to:
[email protected]
Telephone Support
Pre-sales support
Available, at no charge, to anyone who needs technical assistance in determining
how Kentrox products or solutions can help solve your technical needs.
Phone number: 800-733-5511, option 2
Hours of Operation: 8 a.m. – 8 p.m. Eastern Time
Post-sales support
Available to qualified Kentrox customers or partners who have not been able to
resolve their technical issue by using our online services. To qualify for support, you
must have a valid Support and Services Agreement.

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Customer Assistance
vi
Phone number: 800-733-5511, option 3
Normal Business Hours: 8 a.m. to 8 p.m. Eastern time
After-Hours Support: Available to qualified customers who are experiencing service-
affecting outages that cannot wait until the next business day. To qualify for after-
hours support, you must have a valid 24x7 Support and Services Agreement. Call the
number above, option 3, and follow the prompts for after-hours service.
Product Documentation
You can also access and view the most current versions of Kentrox product
documentation on our Web site at:
http://www.kentrox.com

TOC-1
Table of Contents
Chapter 1: Remote RMM-1400 Product Overview .................................1-1
Remote Product Overview ...........................................................................................1-2
Summary of Remote RMM-1400 Functions .....................................................1-3
Remote Features ..............................................................................................1-3
Remote RMM-1400 Hardware Configuration ...............................................................1-4
RMB Peripheral Units ...................................................................................................1-5
RMB-1 Peripheral Unit .....................................................................................1-5
RMB-2 Peripheral Unit .....................................................................................1-5
Chapter 2: Getting Started .....................................................................2-1
Accessing the CLI Using a Local Connection ..............................................................2-2
Setting Up the Initial Remote RMM-1400 Configuration ..............................................2-4
Accessing the CLI Using a Remote Connection ..........................................................2-7
Accessing the Web Interface .......................................................................................2-8
Chapter 3: Configuring Users in the CLI ................................................3-1
Adding a New User ......................................................................................................3-2
Enabling the Strong Password Feature .......................................................................3-3
Changing a User Password .........................................................................................3-4
Deleting a User ............................................................................................................3-5
Creating a Custom Profile ............................................................................................3-6
Chapter 4: Saving and Applying Configurations ....................................4-1
Saving the Running Configuration ...............................................................................4-2
Applying Configuration Fragments to an Existing Configuration File ...........................4-3
Restoring Factory Defaults ...........................................................................................4-4
Restoring Basic Network Settings ................................................................................4-5

TOC-2
Table of Contents
Chapter 5: Configuring Network Setup Parameters ...............................5-1
Configuring the Domain Name, DNS Servers, and IP Forwarding ..............................5-2
Configuring NTP ...........................................................................................................5-4
Configuring System Clock Settings ..............................................................................5-6
Configuring Default Settings .............................................................................5-6
Configuring Custom System Clock Settings .....................................................5-7
Configuring a Timezone Definition File ............................................................5-8
Configuring SNMP .....................................................................................................5-10
Chapter 6: Understanding Controllers and Interfaces ............................6-1
Controller Descriptions .................................................................................................6-2
Bridge Controllers .............................................................................................6-2
Ethernet Controllers .........................................................................................6-2
OpenVPN Controllers .......................................................................................6-2
Serial Controllers ..............................................................................................6-2
Interface Descriptions ..................................................................................................6-3
Bridge Interfaces ..............................................................................................6-3
Ethernet Interfaces ...........................................................................................6-3
OpenVPN Interfaces ........................................................................................6-3
Serial Interfaces ...............................................................................................6-3
Chapter 7: Configuring Static Routes .....................................................7-1
Adding a Static Route to the IP Routing Table .............................................................7-2
Adding the Default Static Route to the IP Routing Table .............................................7-3
Chapter 8: Configuring a Wireless Network with Remote RMM-1400 ...8-1
Getting Started .............................................................................................................8-2
Wireless Network Overview .............................................................................8-2
Required Components .....................................................................................8-2
Initial Setup .......................................................................................................8-3
Sample Configuration ...................................................................................................8-4
Configuring the Wireless Modem .................................................................................8-5
Configuring the VPN ....................................................................................................8-8
Chapter 9: Configuring Actions, Events, and Responses ......................9-1
Overview ......................................................................................................................9-2
Event Components .......................................................................................................9-3
Response Components ................................................................................................9-4
Action Components ......................................................................................................9-5
Configuring an Event, Response, and Action ..............................................................9-6