Kentrox RMM-1400 User manual

© 2010 by Kentrox, Inc. All rights reserved.
Remote RMM-1400
Intelligent Remote Site Management Device
Configuration Guide
Version 2.0x
Part Number 65-000092 Rev 2

Copyright © 2010 by Kentrox, Inc. All Rights Reserved. The material discussed in this publication
is the proprietary property of Kentrox, Inc. Kentrox retains all rights to reproduction and
distribution of this publication.
Kentrox is a registered trademark of Kentrox, Inc. Applied Innovation, Applied Innovation Inc., the
AI logo, and other names are the intellectual property of Kentrox. All other product names are
trademarks or registered trademarks of their respective owners.
Information published here is current as of this document’s date of publication, but is subject to
change without notice. You may verify product information by contacting our headquarters.
Kentrox is an Equal Opportunity/Affirmative Action employer.
Kentrox, Inc.
5800 Innovation Dr.
Dublin, Ohio USA 43016-3271
Toll Free: [phone]
International: [phone]
Fax: [phone]

i
About this Document
This document explains how to install, configure, and operate the Remote RMM-1400 intelligent
remote site management device and RMB peripheral units.
Remote RMM-1400 system administrators should have a working knowledge of:
Telecommunications networks, TCP/IP networking, including Telnet and FTP
FTP tools
SNMP
DHCP
IP tables

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Document Conventions
ii
Document Conventions
Table 1 describes the text conventions used in this document.
Table 1 Document Conventions
Convention Meaning
Screen Text, Menu
Items, System
Prompts, Messages
and Reports
This style indicates Kentrox configuration screen text,
menu items, system prompts, messages, and reports.
Static Command Text In a command statement, this style indicates text that
should be entered exactly as shown at a command line.
Variable Command
Text In a command statement, this style indicates
user-specified text.
... In a command statement, ellipses (...) signify that the
preceding parameter can be repeated a number of
times.
[ ]
[ | ] In a command statement, square brackets indicate an
optional parameter. Two or more parameters in square
brackets with a vertical bar ( | ) between them indicate a
choice of optional parameters.
{ | } In a command statement, two or more parameters in
braces with a vertical bar ( | ) between them indicate a
choice of required parameters.
Menus and Menu
Commands This style indicates menu and menu commands. A right arrow ( > ) separates the menus from the submenus or
menu commands. The right arrow also indicates the
order in which you should click the menus, submenus,
and menu commands.
Dialog Boxes, Tabs,
Fields, Check Boxes,
and Command Buttons
This style indicates dialog boxes, tabs, fields, check
boxes, and command buttons.
Variable Field Text This style indicates variable information you type in a
dialog box field.
KEYS Uppercase body text indicates keys on a keyboard,
such as the TAB or ENTER keys. Keys used in
combination are connected with a plus symbol (+).

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Document Conventions
iii
Labels This style designates physical components on Kentrox
products such as jumpers, switches, and cable
connectors.

Note: Note messages emphasize or supplement important
points of the main text.
Important: Important messages provide information that is
essential to the completion of a task.
Tip:
Tip messages provide information that assists users in
operating equipment more effectively.
CAUTION:
Caution messages indicate that failure to take a
specified action could result in loss of data and/or harm
to the software or hardware.
Table 1 Document Conventions (Continued)

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Cautions and Warnings
iv
Cautions and Warnings
Electrostatic Discharge Caution
CAUTION: Kentrox equipment and its peripherals contain electrostatic sensitive
components. Proper handling, shipping, and storage precautions must
be exercised:
You must remove and install cards in a static-free environment. Wear
an antistatic wrist strap that is plugged into the Kentrox equipment so
you are grounded at the same point as the equipment.
Do not remove cards from their antistatic plastic bags until you are
ready to install them into the chassis.
Immediately after you remove a card from the chassis, you must
insert it into its antistatic bag.
When the cards are not in use, keep them in their antistatic plastic
bags.
Do not ship or store cards near strong electrostatic, electromagnetic,
or radioactive fields.
Ground Caution
CAUTION: For Kentrox equipment to operate safely and correctly, there must be a
safety ground strap between the equipment ground bolts and the office
ground.
FCC Warning
The Federal Communications Commission has set limits for emitted radio
interference, and Remote RMM-1400 is constructed with this electromagnetic
interference (EMI) limitation in mind. Remote RMM-1400 is classified under FCC
regulations as a Class A device, that is, a device for use in commercial environments
and not in residential areas. This device has been tested and shown to comply with
the following FCC rule: Part 15 Subpart J. Operation of this equipment in a residential
area may cause interference to radio and TV reception, requiring the user to take
whatever steps are necessary to correct the interference.
Information is available from the FCC describing possible corrective actions. To
maintain low EMI levels, we suggest that you use only metal connectors and shielded
cable grounded to the frame.
Specifications are subject to change without notice.

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Customer Assistance
v
Customer Assistance
All customers, partners, and resellers who have a valid Kentrox Support and Services
Agreement have complete access to the technical support resources.
Kentrox offers technical support from 8 a.m. to 8 p.m. Eastern time, Monday - Friday.
Before you contact Kentrox for assistance, please have the following information
available:
The version of hardware and software you are currently running
The error number and exact wording of any messages that appeared on your
screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
Kentrox Online Knowledge Base
The Kentrox Online Knowledge Base provides online documents and tools to help
troubleshoot and resolve technical issues with Kentrox products and technologies.
To access the Kentrox Online Knowledge Base, use this URL:
http://kb.kentrox.com
Email Support
Email support is available. You may send email at any time during the day; however,
responses will be only be provided during normal business hours, in accordance with
your Service and Support Agreement.
To contact Technical Support, send email to:
[email protected]
Telephone Support
Pre-sales support
Available, at no charge, to anyone who needs technical assistance in determining
how Kentrox products or solutions can help solve your technical needs.
Phone number: 800-733-5511, option 2
Hours of Operation: 8 a.m. – 8 p.m. Eastern Time
Post-sales support
Available to qualified Kentrox customers or partners who have not been able to
resolve their technical issue by using our online services. To qualify for support, you
must have a valid Support and Services Agreement.

Remote RMM-1400 Version 2.0x Configuration Guide
About this Document: Customer Assistance
vi
Phone number: 800-733-5511, option 3
Normal Business Hours: 8 a.m. to 8 p.m. Eastern time
After-Hours Support: Available to qualified customers who are experiencing service-
affecting outages that cannot wait until the next business day. To qualify for after-
hours support, you must have a valid 24x7 Support and Services Agreement. Call the
number above, option 3, and follow the prompts for after-hours service.
Product Documentation
You can also access and view the most current versions of Kentrox product
documentation on our Web site at:
http://www.kentrox.com

TOC-1
Table of Contents
Chapter 1: Remote RMM-1400 Product Overview .................................1-1
Remote Product Overview ...........................................................................................1-2
Summary of Remote RMM-1400 Functions .....................................................1-3
Remote Features ..............................................................................................1-3
Remote RMM-1400 Hardware Configuration ...............................................................1-4
RMB Peripheral Units ...................................................................................................1-5
RMB-1 Peripheral Unit .....................................................................................1-5
RMB-2 Peripheral Unit .....................................................................................1-5
Chapter 2: Getting Started .....................................................................2-1
Accessing the CLI Using a Local Connection ..............................................................2-2
Setting Up the Initial Remote RMM-1400 Configuration ..............................................2-4
Accessing the CLI Using a Remote Connection ..........................................................2-7
Accessing the Web Interface .......................................................................................2-8
Chapter 3: Configuring Users in the CLI ................................................3-1
Adding a New User ......................................................................................................3-2
Enabling the Strong Password Feature .......................................................................3-3
Changing a User Password .........................................................................................3-4
Deleting a User ............................................................................................................3-5
Creating a Custom Profile ............................................................................................3-6
Chapter 4: Saving and Applying Configurations ....................................4-1
Saving the Running Configuration ...............................................................................4-2
Applying Configuration Fragments to an Existing Configuration File ...........................4-3
Restoring Factory Defaults ...........................................................................................4-4
Restoring Basic Network Settings ................................................................................4-5

TOC-2
Table of Contents
Chapter 5: Configuring Network Setup Parameters ...............................5-1
Configuring the Domain Name, DNS Servers, and IP Forwarding ..............................5-2
Configuring NTP ...........................................................................................................5-4
Configuring System Clock Settings ..............................................................................5-6
Configuring Default Settings .............................................................................5-6
Configuring Custom System Clock Settings .....................................................5-7
Configuring a Timezone Definition File ............................................................5-8
Configuring SNMP .....................................................................................................5-10
Chapter 6: Understanding Controllers and Interfaces ............................6-1
Controller Descriptions .................................................................................................6-2
Bridge Controllers .............................................................................................6-2
Ethernet Controllers .........................................................................................6-2
OpenVPN Controllers .......................................................................................6-2
Serial Controllers ..............................................................................................6-2
Interface Descriptions ..................................................................................................6-3
Bridge Interfaces ..............................................................................................6-3
Ethernet Interfaces ...........................................................................................6-3
OpenVPN Interfaces ........................................................................................6-3
Serial Interfaces ...............................................................................................6-3
Chapter 7: Configuring Static Routes .....................................................7-1
Adding a Static Route to the IP Routing Table .............................................................7-2
Adding the Default Static Route to the IP Routing Table .............................................7-3
Chapter 8: Configuring a Wireless Network with Remote RMM-1400 ...8-1
Getting Started .............................................................................................................8-2
Wireless Network Overview .............................................................................8-2
Required Components .....................................................................................8-2
Initial Setup .......................................................................................................8-3
Sample Configuration ...................................................................................................8-4
Configuring the Wireless Modem .................................................................................8-5
Configuring the VPN ....................................................................................................8-8
Chapter 9: Configuring Actions, Events, and Responses ......................9-1
Overview ......................................................................................................................9-2
Event Components .......................................................................................................9-3
Response Components ................................................................................................9-4
Action Components ......................................................................................................9-5
Configuring an Event, Response, and Action ..............................................................9-6

TOC-3
Table of Contents
Chapter 10: Configuring Technician Laptop Access for Remote RMM-1400
10-1
Configuration Overview ..............................................................................................10-2
Assigning IP Addresses to Technician Laptops .........................................................10-4
Configuring IPTables for Network Address Translation .............................................10-6
Chapter 11: Configuring Event Correlations ........................................11-1
Overview ....................................................................................................................11-2
Event Correlation Components ......................................................................11-2
Correlation Expression Components .........................................................................11-3
Originator Types and States ...........................................................................11-3
Operators .......................................................................................................11-4
Expression Evaluation ....................................................................................11-4
Configuring a Time Period (Optional) .............................................................11-5
Configuring an Event Correlation ...............................................................................11-6
Chapter 12: Configuring Alarm Entries in the Central Alarm Table ......12-1
Overview ....................................................................................................................12-2
Alarm Protocol Formats .............................................................................................12-3
Raw ................................................................................................................12-3
SNMP .............................................................................................................12-3
Configuring an Alarm Entry for a Temperature Sensor ..............................................12-4
Configuring Analog Input Values ....................................................................12-6
Configuring an Alarm Entry for a Discrete Input .........................................................12-8
Configuring an Alarm Entry for a Serial Connection Failure ....................................12-10
Configuring an Alarm Entry for a TCP Connection that Goes Down ........................12-12
Configuring an Alarm Entry for a Telnet Connection that Comes Up .......................12-14
Testing Alarm Table Configurations .........................................................................12-16
Chapter 13: Configuring Measurements and the Measurement Table 13-1
Overview ....................................................................................................................13-2
Use with Alarm Table Entries .........................................................................13-3
Use with Event Correlations ...........................................................................13-3
Use with Proxied SNMP NEs .........................................................................13-3
Configuring a Measurement Table Entry for a Temperature Sensor .........................13-4
Sample Configuration for SiteBus Temperature Sensor ................................13-5
Configuring an Alarm Entry for a Measurement .........................................................13-6
Configuring an Event Correlation for a Measurement ................................................13-9

TOC-4
Table of Contents
Chapter 14: Configuring Mediation Connections .................................14-1
Overview ....................................................................................................................14-2
Secure Terminal Server Access .................................................................................14-3
Terminal Server User Access .........................................................................14-4
Configuring a TCP to Asynchronous Serial Connection ............................................14-4
Configuring a Telnet to Asynchronous Serial Connection ..........................................14-6
Configuring a SSH to Asynchronous Serial Connection ............................................14-8
Configuring an Asynchronous Serial to Asynchronous Serial Connection ...............14-10
Configuring an Asynchronous Serial to TCP Connection ........................................14-13
Chapter 15: Configuring the DHCP Server ..........................................15-1
DHCP Server Overview .............................................................................................15-2
Configuring a DHCP Server .......................................................................................15-4
Configuring a DHCP Server Subnet ...........................................................................15-6
Configuring a Host on a DHCP Server .......................................................................15-8
Configuring BOOTP/DHCP Relay ..............................................................................15-9
Configuring DHCP Client Support ............................................................................15-10
Chapter 16: Configuring the Peripheral Management Subsystem .......16-1
Peripheral Management Subsystem Overview ..........................................................16-2
RMB-1 Peripheral Unit ...................................................................................16-2
RMB-2 Peripheral Unit ...................................................................................16-2
Expansion Peripheral Unit Discovery .........................................................................16-4
Expansion Peripheral States ......................................................................................16-5
Configuring Remote RMM-1400 to Manage an Expansion Peripheral ......................16-7
Configuring Discrete I/O Points on an Expansion Peripheral .....................................16-9
Configuring Alarms for an Expansion Peripheral .....................................................16-11
Configuring SNMP to Operate a Relay Output ........................................................16-13
Directly Controlling a Relay Output ..........................................................................16-15
Configuring SiteBus Devices for an Expansion Peripheral ......................................16-16
Disconnecting a Managed Expansion Peripheral ....................................................16-18
Chapter 17: Configuring the SNMP Proxy ............................................17-1
SNMP Proxy Feature Overview .................................................................................17-2
SNMP Proxy Configuration Information .....................................................................17-3
SNMP Templates ...........................................................................................17-3
SNMP NE .......................................................................................................17-4
SNMP Manager ..............................................................................................17-4
Configuring a Mediation SNMP Event Template ........................................................17-5
Configuring a Mediation SNMP Point Template .........................................................17-6
Configuring a Mediation SNMP NE Template ............................................................17-9
Configuring a Mediation SNMP Measurement Template .........................................17-11

TOC-5
Table of Contents
Configuring a Mediation SNMP Network Element ...................................................17-15
Configuration Results ...............................................................................................17-17
Chapter 18: Configuring Jobs ..............................................................18-1
Job Configuration Overview .......................................................................................18-2
Script Package Components ..........................................................................18-2
Configuring Access to a Central FTP Package Server ..............................................18-4
Installing a Script Package .........................................................................................18-5
Configuring a Job with a Script Package and Script ..................................................18-7
Configuring a Job with a Job Property .......................................................................18-8
Configuring a Job with a Job Task ...........................................................................18-10
Configuring Job Start Times .....................................................................................18-12
Configuring Dynamic Memory for a Job ...................................................................18-13
Chapter 19: Using Configuration Wizards ............................................19-1
Configuration Wizard Overview ..................................................................................19-2
Using the initsetup Wizard .........................................................................................19-3
Using the bistate-alarms Wizard ................................................................................19-6
Using the serial-port Wizard .......................................................................................19-8
Appendix A: Command Identifications .................................................. A-1
Glossary .......................................................................................Glossary-1

TOC-6
Table of Contents

1-1
1
Remote RMM-1400 Product
Overview
This chapter provides a high level overview of Remote product features and functionality. In
addition, the hardware architecture and components of the Remote RMM-1400 and RMB
peripheral units are described.
Guide to this Chapter
Remote Product Overview
Remote RMM-1400 Hardware Configuration
RMB Peripheral Units

Remote RMM-1400 Version 2.0x Configuration Guide
Remote RMM-1400 Product Overview: Remote Product Overview
1-2
Remote Product Overview
The Remote product family includes Remote, Remote RMM-1400, Remote RMX-
3200, and Remote RMM-1200 (previously known as Remote Mini). The Remote
lineup consists of several models that provide various features, as well as a number
of peripheral units that provide additional functionality. In general, the Remote
products are monitoring and control devices that provide IP management connectivity
to remote sites, including environmentally hardened locations.
An integral part of the Kentrox Optima Site Manager solution, the Remote products
reside at your network’s remote locations and connect to each element via a wide
variety of interface options. Remote RMM-1400 performs protocol mediation and
interface conversion, collects alarms and monitoring data, and supports bi-directional
management control with the Optima Management Portal via Ethernet or wireless
communication options. Together, Remote and the Optima Management Portal
provide detailed monitoring, remote control, and management for virtually all remote
site devices. Figure 1-1 depicts Remote and Optima Management Portal functionality.
Figure 1-1 Remote and Optima Integration for Remote Site Management

Remote RMM-1400 Version 2.0x Configuration Guide
Remote RMM-1400 Product Overview: Remote Product Overview
1-3
Summary of Remote RMM-1400 Functions
Remote RMM-1400 product functions include:
Compatibility with Optima Management Portal or any standard SNMP-based
management system
Intelligent connectivity to remote network elements
Powerful event-response subsystem
Custom application extension support
Security and network access control
Remote Features
All Remote products include the following features:
Telnet to asynchronous craft and alarm ports
Discrete and analog input alarm mediation and reporting
Operations Support Systems (OSS) to relay output mediation
Aggregation of performance data
Mediation between OSS equipment and network elements
Scripts designed for performing corrective actions on monitored equipment

Remote RMM-1400 Version 2.0x Configuration Guide
Remote RMM-1400 Product Overview: Remote RMM-1400 Hardware Configuration
1-4
Remote RMM-1400 Hardware Configuration
Figure 1-2 shows the Remote RMM-1400 unit, which incorporates the following
connectors and counts:
Four Ethernet ports provide for connections to your network. Ports 1 and 2 can be
used as standard ports and can also provide 48V PoE to 802.3af-compliant
devices.
Four serial ports provide connectivity to any asynchronous device and can be
used as part of the Telnet to asynchronous protocol mediation application. Serial
ports 1 and 2 operate only in RS-232 mode. Serial ports 3 and 4 operate in RS-
422 mode or RS-485 mode. Serial port 4 can serve as a console port to provide
local asynchronous access for configuration and diagnostics from a laptop or PC.
Tx/Rx and Diversity antenna connections for the optional wireless modem.
Dual 20-60 VDC power inputs with voltage monitoring.
An auxiliary 0-60 VDC voltage monitoring input.
Figure 1-2 Remote RMM-1400

Remote RMM-1400 Version 2.0x Configuration Guide
Remote RMM-1400 Product Overview: RMB Peripheral Units
1-5
RMB Peripheral Units
RMB-1 Peripheral Unit
The RMB-1 peripheral unit (shown in Figure 1-3) can be connected to and powered
from one of Remote RMM-1400’s PoE-capable Ethernet ports. RMB-1 adds the
following connectors and counts:
64 digital bistate inputs
Four relay outputs
Four current inputs (4-20 mA)
Four voltage inputs (0-10V, positive only)
A four-terminal SiteBus
Four sets of auxiliary terminals, which are not electrically connected to other
RMB-1 I/O terminals
Built-in temperature and humidity sensors
For details on physically connecting to RMB-1 terminals, see the Remote RMM-1400
Installation Guide.
Figure 1-3 RMB-1 Peripheral Unit
RMB-2 Peripheral Unit
The RMB-2 peripheral unit (shown in Figure 1-4) offers similar capabilities to RMB-1
in a chassis that is sized to be easily mounted in a standard 19-inch, 21-inch, or 23-
inch rack. RMB-2’s digital bistate inputs support both wet and dry contacts, while
RMB-1’s digital bistate inputs support dry contacts only.

Remote RMM-1400 Version 2.0x Configuration Guide
Remote RMM-1400 Product Overview: RMB Peripheral Units
1-6
Figure 1-4 RMB-2 Peripheral Unit
For technical specifications on RMB-1 and RMB-2, and for details on physically
connecting to RMB terminals, see the Remote RMM-1400 Installation Guide.