Keurig Eccellenza touch User manual

January 27, 2022
VKI Publication #100308-001
Operation Manual
3.1.0

Eccellenza Touch
Operation Manual
VKI Publication #100308-001
2
Carefully read this instruction manual before proceeding with the installation and
operation of this equipment. Keep this manual in a safe place for future reference.
Disclaimer:
Although the utmost care was taken putting together this publication, Keurig ® accepts no liability for inaccuracies or omissions to this
publication. Keurig ® is not responsible for misinterpretation of any information contained in this publication. Keurig ® is not responsible for
injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment, the use of non-
original replacement components in the equipment, or improper installation of the equipment.
Copyright:
© 2022 Keurig ®
The information and contents of this publication are property of Keurig ® . No part of this publication can be reproduced, reused, modified or
published in any format without the written permission of Keurig ® .
Keurig ® reserves the right to change the specifications to the equipment, and to modify the information contained in this publication at any
time and without prior notification to the purchaser of this equipment. All rights are reserved.
To view and download other equipment documentation, visit the "Customer" section of our web site at
the following URL: http://www.vkitech.com
Contact Information:
Contactez-nous:
U.S.A.
États Unis
Phone
Customer Service: 1.888.287.2739 option 1
Technical Support: 1.888.287.2739 option 5
Email:
Customer Service: [email protected]m
Technical Support: FIELD_SERVICE_TEAM-
[email protected]
Téléphone
Service à la clientèle: 1.888.287.2739 option 1
Service technique: 1.888.287.2739 option 5
Courriel
Service à la clientèle: [email protected]
Service technique: FIELD_SERVICE_TEAM-
[email protected]
Canada
Canada
Phone
Customer Service: 1.888.382.1145
Technical Support: 1.888.854.0207
Email:
Customer Service: [email protected]m
Technical Support: tech.supp[email protected]
Téléphone
Service à la clientèle: 1.888.382.1145
Service technique: 1.888.854.0207
Courriel
Service à la clientèle: ca.b[email protected]
Service technique: [email protected]

Table of Contents
Eccellenza Touch™
VKI Publication #100308-001
3
Table of Contents
Section 1 - Safety Information & Equipment Specifications .................................................................7
Safety Symbols ........................................................................................................................................................................ 7
Important Safeguards and Precautions .................................................................................................................................. 8
Specifications ........................................................................................................................................................................ 10
Capacities.............................................................................................................................................................................. 10
Equipment Dimensions.......................................................................................................................................................... 10
Installation Dimensions......................................................................................................................................................... 10
Section 2 - Setting up the Equipment................................................................................................11
Unpacking ............................................................................................................................................................................. 11
Counter Seal.......................................................................................................................................................................... 12
Equipment Overview - Exterior.............................................................................................................................................. 13
Equipment Overview - Interior .............................................................................................................................................. 13
Installation Precautions ........................................................................................................................................................ 14
Water Connection ................................................................................................................................................................. 14
Water Filter........................................................................................................................................................................... 15
Starting the Equipment ......................................................................................................................................................... 15
The Touch Screen .................................................................................................................................................................. 16
Selecting and Dispensing a Beverage Using the Touchscreen.......................................................................................... 16
Selecting and Dispensing a Beverage Using the Keurig® Remote Brew App (optional Touchless Kit required)............... 17
Filling the Coffee Bean Dispensers ........................................................................................................................................ 18
Adjusting the Coffee Dispenser Divider............................................................................................................................ 19
Filling the Powder Dispensers ............................................................................................................................................... 20
Checking Water Temperature ............................................................................................................................................... 21
Initial Adjustments ................................................................................................................................................................ 21
Change PINs for the Operator and Administrator ............................................................................................................ 21
Setting the Date and Time................................................................................................................................................ 21
Water Levels..................................................................................................................................................................... 21
Gram Throws.................................................................................................................................................................... 21
Beverages ......................................................................................................................................................................... 21
Notifications ..................................................................................................................................................................... 21
Clearing Error and Reminder Messages ................................................................................................................................ 22
System Status Report Screen................................................................................................................................................. 24
Section 3 - Configuring the Equipment..............................................................................................27
Accessing the Configuration System ..................................................................................................................................... 27
Programming Menu Structure .............................................................................................................................................. 29
Menu Drop-List Overview ................................................................................................................................................ 29
Sub-Menu Tabs ................................................................................................................................................................ 30
Exiting the Setup .............................................................................................................................................................. 30
Dashboard............................................................................................................................................................................. 31
Counters........................................................................................................................................................................... 31
Beverages Tab .................................................................................................................................................................. 33
Ingredients Tab ................................................................................................................................................................ 36
Emailing Data or Saving it to a USB Flash Drive................................................................................................................ 36
System Status........................................................................................................................................................................ 37
Current Status .................................................................................................................................................................. 37
Fault Codes....................................................................................................................................................................... 38
Logs .................................................................................................................................................................................. 39
System Info....................................................................................................................................................................... 39
Event Deactivation ........................................................................................................................................................... 40

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General Settings.................................................................................................................................................................... 42
Installation........................................................................................................................................................................ 42
Waste Management (Waste Chute) ............................................................................................................................ 42
Regional............................................................................................................................................................................ 42
Language ..................................................................................................................................................................... 42
Units of Measure ......................................................................................................................................................... 43
Date and Time ............................................................................................................................................................. 44
Display and Sound ............................................................................................................................................................ 45
Auto Rinsing ..................................................................................................................................................................... 45
Periodic Trigger............................................................................................................................................................ 45
Power Settings ...................................................................................................................................................................... 46
Auto Dim Delay ................................................................................................................................................................ 46
Energy Saving ................................................................................................................................................................... 47
Vending (Coin Acceptor & Cashless)...................................................................................................................................... 51
General Tab ...................................................................................................................................................................... 51
Beverages Tab .................................................................................................................................................................. 52
Setting the Base Price....................................................................................................................................................... 53
Adjusting the Price for Exceptions.................................................................................................................................... 55
Pricing Hot Water............................................................................................................................................................. 56
Devices Tab ...................................................................................................................................................................... 57
Network ................................................................................................................................................................................ 58
WIFI .................................................................................................................................................................................. 58
Hidden SSID ...................................................................................................................................................................... 60
SMTP ................................................................................................................................................................................ 61
Online SMPT Server Providers.......................................................................................................................................... 62
Notifications ..................................................................................................................................................................... 62
Telemetry ......................................................................................................................................................................... 65
Setup ..................................................................................................................................................................................... 66
Beverages ......................................................................................................................................................................... 66
Setting Coffee Strength ............................................................................................................................................... 66
Setting the Default Coffee Blend...................................................................................................................................... 67
Disabling Beverages ......................................................................................................................................................... 68
Configuring Cup Sizes ....................................................................................................................................................... 69
Setting the Default Cup Size ........................................................................................................................................ 69
Selecting and Customizing Cup Size Labels.................................................................................................................. 70
Ingredients ....................................................................................................................................................................... 75
Recipes ............................................................................................................................................................................. 78
Setting Coffees ............................................................................................................................................................ 78
Gourmet Mode............................................................................................................................................................ 82
Setting Specialty Beverages......................................................................................................................................... 83
Disabling “Press & Hold” Hot Water............................................................................................................................ 85
Restore Defaults .......................................................................................................................................................... 86
Configuring for Decaf................................................................................................................................................... 87
Water ............................................................................................................................................................................... 88
Brewing ............................................................................................................................................................................ 93
Water Temperature..................................................................................................................................................... 93
Advanced.......................................................................................................................................................................... 94
Security ................................................................................................................................................................................. 94
Administrator ................................................................................................................................................................... 95
Operator........................................................................................................................................................................... 97
Maintenance ......................................................................................................................................................................... 99
Cleaning & Sanitizing Tab ................................................................................................................................................. 99
Standard Rinsing Section ............................................................................................................................................. 99
Brewer Rinse................................................................................................................................................................ 99
Mixers Rinse................................................................................................................................................................. 99
Cleaning & Sanitizing Section .................................................................................................................................... 100
Brewer Cleaning ........................................................................................................................................................ 100
Grinder Cleaning........................................................................................................................................................ 101

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Operations Tab............................................................................................................................................................... 102
Wiper Home Position ................................................................................................................................................ 102
Remove Filter ............................................................................................................................................................ 102
Calibrate Powder Level.............................................................................................................................................. 102
Calibration...................................................................................................................................................................... 103
Calibrate Coffee Gram Throw.................................................................................................................................... 103
Calibrate Powder Low Level Detection...................................................................................................................... 104
Manual Activation .......................................................................................................................................................... 105
Coffee System............................................................................................................................................................ 105
Powder System.......................................................................................................................................................... 108
Water System ............................................................................................................................................................ 109
Miscellaneous Components ...................................................................................................................................... 110
Multimedia.......................................................................................................................................................................... 111
System Default ............................................................................................................................................................... 111
Follow Beverage Set ....................................................................................................................................................... 111
User ................................................................................................................................................................................ 111
Copy from Media Set...................................................................................................................................................... 113
Requesting Custom Images or Videos ............................................................................................................................ 114
Multimedia Specifications ......................................................................................................................................... 114
Section 4 - Care and Maintenance ..................................................................................................115
Daily Care............................................................................................................................................................................ 115
Every 1-2 Weeks.................................................................................................................................................................. 115
Every 15,000 Cycles or 12 Months....................................................................................................................................... 115
Every 3 Years....................................................................................................................................................................... 116
Miscellaneous ..................................................................................................................................................................... 116
Section 5 - Error and Reminder Messages .......................................................................................117
Main Screen ........................................................................................................................................................................ 117
System Status Screen .......................................................................................................................................................... 118
Section 6 - Updating Firmware .......................................................................................................125
Section 7 - Product Warranty Information ......................................................................................127

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Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch™
VKI Publication #100308-001
7
SE C T I O N 1
Safety Information & Equipment Specifications
Your safety is extremely important to us. To avoid personal injury or damage to the equipment
and its surrounding areas, it is imperative that you read and understand the safety information
outlined in this section before proceeding with the installation and operation of this equipment.
Safety Symbols
The following symbols are used throughout this publication:
Indicates an electrical shock hazard.
Indicates a potential safety risk, or a risk of damage to equipment and/or its
surroundings.
Indicates important information that must be understood before proceeding.
Indicates an important note or useful tip.

Section 1 - Safety Information & Equipment Specifications
Operation Manual
VKI Publication #100308-001
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Important Safeguards and Precautions
This equipment is designed for indoor use ONLY and must never be installed outdoors.
The installation of this equipment must comply with all municipal, state/provincial, and
federal electrical and plumbing codes.
Installation and servicing of this equipment must only be performed by qualified
personnel. Do not attempt to install or service this equipment if you are not qualified as
it may result in personal injury. There are no user-serviceable parts inside the
equipment.
Do not use an electrical extension cord or power bar.
This equipment must be installed in a location with an ambient temperature between
5°C - 35°C (40°F - 95°F).
The main water supply pressure must be between a minimum of 20psi and a maximum
of 100psi.
The temperature of the main water supply entering the machine must not exceed 49°C
(120°F).
This equipment must be positioned so that the wall plug and the main power switch are
both easily accessible.
Do not connect this equipment to a voltage supply other than the voltage indicated on
the serial number decal.
Do not immerse this equipment, or any part of this equipment, in liquid.
Do not install the equipment in an area where water spray is present.
This equipment must be installed securely on a level surface. If it does not appear to be
a stable location, select another installation location.
Leave a minimum of 2" (5cm) of space all around this equipment for proper ventilation.
Keep hands clear of the dispensing area at the front of this equipment. Liquids being
dispensed are extremely hot and can cause severe burns.
Never disconnect this equipment from the wall outlet by pulling on the service cord,
and never use this equipment if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service cord that is
available from your distributor or the manufacturer of this equipment.
Never circumvent the safety features incorporated into the equipment. They are there
for your protection and should never be disabled or bypassed under any
circumstances.

Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch™
VKI Publication #100308-001
9
Always switch the power off and disconnect the service cord when cleaning the interior
of this equipment. Components inside this equipment can cause electrical shock
resulting in personal injury.
Use caution when servicing the water tank or any of its components - the water in the
tank and the tank components may be extremely hot and can cause severe burns.
Use caution when working inside this equipment as there may be sharp edges on some
components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when servicing this
equipment.
Use only original equipment manufacturer replacement parts. Unapproved
replacement parts can result in personal injury, fire and/or further damage to the
equipment.
Do not allow children to access this equipment. They are not aware of the potential
dangers that exist.
The Urnex TABZ Z61, Urnex SuperGrindz A01 and Urnex RINZA products are the only
cleaning products approved by VKI Technologies for cleaning the brewer. the grinder
and the whipper components. These products have been thoroughly tested and will not
damage machine components. The use of other products may damage components and
will void any remaining warranty on the damaged components.
Never use ammonia-based cleaners on the surfaces of this equipment as they will
become discolored and/or damaged permanently. Use mild cleaning products, such as
dish soap.
Do not lean on, push or shake the equipment as there is a risk that it can tip or fall, or
cause water to overflow and contact electrical components creating a shock hazard.
Do not operate the equipment with the rear panel removed.
Unauthorized modifications made to this equipment can result in serious
personal injury and/or damage to the equipment and its surroundings (including
a risk of fire), and voids all warranties and safety certifications/listings.

Section 1 - Safety Information & Equipment Specifications
Operation Manual
VKI Publication #100308-001
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Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model) - 15 Amps
Heater Wattage
1300 Watts
Weight
80 lbs (36,3 kg kg)
Cup Sizes
8-oz, 10-oz, 12-oz
Cup Clearance
6.25” (15.9 cm) with cup stand; 7.5” (19.0 cm) without cup stand
Temperature
Control
Electronic Probe
Heating Time
20 minutes after install
Brew Temperature
198°F (92°C)
Heater Protection
Yes
Overflow Protection
Yes
Backflow Prevention
Yes
Circuit Protection
Yes
Decibel Rating
68 dB (peak rating during brew cycle)
Certifications &
Listings
Capacities
Coffee Hopper 1
1000 grams (2.25 lbs) with partition at center
or 1350 grams (3 lbs) with partition at right side
Coffee Hopper 2
1000 grams (2.25 lbs) with partition at center
or 650 grams (1.5 lbs) with partition at right side
Powder Hopper 1
1000 grams (2.25 lbs)
Powder Hopper 2
1000 grams (2.25 lbs)
Powder Hopper 3
1000 grams (2.25 lbs)
Water Tank
3.8 litres (1 gallon)
Waste Bin
Approximately 25 cups (10-oz)
Equipment Dimensions
Height:
28.0" (71 cm)
Width:
20.0" (56 cm)
Depth:
20.25" (51 cm)
Installation Dimensions
Height:
34.5" (88 cm)
Width:
24.0" (61 cm)
Depth:
22.5" (57 cm)
Any references made in this manual to coffee blends, powder products and
beverages are for example purposes only. The actual products used in the
equipment may differ from the examples used in this manual.

Section 2 - Setting Up the Equipment
Eccellenza Touch™
VKI Publication #100308-001
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SE C T I O N 2
Setting up the Equipment
Unpacking
Prior to signing for the delivery, check the shipping carton for damage.
Indicate any damage on the delivery slip and have the delivery driver sign to
acknowledge the damage. Damages during shipping must be claimed with
the carrier, and not with VKI Technologies.
1. Cut the straps on the outside of the box, open the flaps on the top of the box and
remove the floor liner (A).
2. Lift the top carton and remove the cup stand assembly that is stored in it (B).
3. Remove the two foam supports (C).
4. Lift the box over the machine (D) and remove the four corner supports (E).

Section 2 - Setting Up the Equipment
Operation Manual
VKI Publication #100308-001
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5. Ensure that all four levelers are installed underneath the machine.
6. With the help of a colleague, lift the coffee maker off the base of the packaging (F) and
place it onto a workbench or cabinet. Do not attempt to lift the machine by yourself.
DO NOT lift the coffee maker by placing your hand underneath the front
door. It is not designed to support the weight of the machine, and serious
personal injury and/or damage to the unit may occur.
7. Remove the shipping tape and protective film from the outside of the machine.
8. Remove the keys from the cup stand and the small tubing brush , and then install
the cup stand assembly onto the front door.
Keep all packaging material in case the equipment must be transported or
shipped. When transporting the unit for installation, leave it on the base of
the packaging to reduce the risk of damage to the levelers.
Counter Seal
In order to comply with NSF Certification requirements, the Eccellenza Touch™must be
installed on top of the provided counter seal.

Section 2 - Setting Up the Equipment
Eccellenza Touch™
VKI Publication #100308-001
13
Equipment Overview - Exterior
Equipment Overview - Interior
1 2 3
1 2
*With Waste
Bin Removed
*With Waste
Bin Removed
USB Port
Door Lock
Powder
Dispensers
Cup Stand
Waste Bin
Touch Screen
(HMI)
Coffee Bean
Dispensers
LEDs
1 2 3
Door Lock
Powder
Dispensers
Coffee Bean
Dispensers
Cup Stand
Brewer
Bean Grinder
Floor Tray
Powder
Whippers
1 2

Section 2 - Setting Up the Equipment
Operation Manual
VKI Publication #100308-001
14
Installation Precautions
This equipment is designed for indoor use only and must never be installed
outdoors.
Installation of this equipment must comply with all local, state/provincial and
federal codes and regulations. It is the sole responsibility of the installer to
research and to comply with these codes and regulations.
This equipment must be installed on a dedicated 15 amp outlet. Do not
install other equipment on the same outlet/circuit.
Ensure that the equipment is level and stable. This is done by adjusting the
levelers (legs) at the bottom of the machine. Also, do not block any of the
equipment's ventilation ports.
Avoid using extension cords and power bars when connecting this equipment
to a power source. If the use of an extension cord or power bar cannot be
avoided and must be used (this is not recommended by VKI Technologies),
they must be of the heavy duty type with a minimum rating of 15 Amps.
Leave room at the rear of the equipment for the plumbing fitting and water
hose, as well as for adequate ventilation.
Leave ample room above the equipment to open and fill the product hoppers.
Water Connection
Installation of this equipment must comply with all local, state/provincial
and federal codes and regulations. It is the sole responsibility of the installer
to research and to comply with these codes and regulations.
The temperature of the water entering the machine must not exceed 49°C
(120°F).
Accessibility to shut-off valve(s) must be provided and explained to customer
in the event water supply to brewing equipment must be shut off.
For multi-unit locations whereby the main water conduit is supplying water to
more than one unit (including water coolers), a separate in-line shut off valve
must be installed onto each individual equipment unit.
The Eccellenza Touch™ is factory-equipped with an integrated backflow
prevention check valve. An additional external backflow prevention system is
not necessary.

Section 2 - Setting Up the Equipment
Eccellenza Touch™
VKI Publication #100308-001
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Water Filter
We recommend the use of a high quality water filter which eliminates most odors present in
water, and reduces the amount of particles entering the water tank.
When installing a water filter, you must refer to the water filter manufacturer's installation
instructions.
When the filter is installed or replaced, make sure to write the installation
date in the provided area on the filter cartridge. Always follow the
manufacturer’s recommendations for filter replacement intervals.
Starting the Equipment
The main power switch for the Eccellenza Touch™ is located at the rear of the machine, on the
right side.
To switch the power ON, toggle the power switch to the " l " position.
The Eccellenza Touch™ now goes through a quick initialization process, after which, it is ready to
be used.

Section 2 - Setting Up the Equipment
Operation Manual
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The Touch Screen

Language Selection (secondary) - can be set for French or Spanish

Available beverage list

Hot Water option

Shows currently selected product (in this case, Coffee)

Shows available product types and what is currently selected (in this case, French Roast)

Cup size and strength selection area - also displays the cup size value, if enabled

Brew button - begins beverage preparation cycle

Vending Price and Credit information (if applicable)

QR Code for Keurig® Remote Brew App (Touchless) –Optional hardware kit required
Selecting and Dispensing a Beverage Using the Touchscreen
1. Place your cup or mug on the cup stand at the bottom of the door.
2. Select the type of beverage desired.
3. Select the options or specific ingredients desired for the beverage type that was initially
selected.
4. Chose the cup size and the strength (if applicable) for the beverage that you selected.
5. Press the 'Brew' button to begin the brewing or dispensing cycle.
6. Remove your cup or mug and enjoy your delicious beverage!










Section 2 - Setting Up the Equipment
Eccellenza Touch™
VKI Publication #100308-001
17
Selecting and Dispensing a Beverage Using the Keurig® Remote Brew App (optional Touchless
Kit required)
1. Place your cup or mug on the cup stand at the bottom of the door.
2. Using your camera app on your iPhone or Android smart phone, scan the QR code that
appears on the screen of the machine.
Your phone will be directed to either the Apple App Store or to Google Play where you
can download and install the “Remote Brew” App.
If the app is already installed on your smartphone, scanning the QR code opens the
app on your phone.
3. Tap the options icon to change the language –English, French and Spanish are
available.
4. Tap the yellow bar on the ‘Remote Brew’ app.
5. Select the desired beverage.
6. Select the coffee type (if applicable).
7. Chose the cup size and the strength (if applicable) for the beverage that you selected.
8. Tap the 'Brew' button to begin the brewing or dispensing cycle.
9. Remove your cup or mug and enjoy your delicious beverage!
The application layout may differ slightly depending on the type of
smartphone being used and/or the smartphone screen size.







Section 2 - Setting Up the Equipment
Operation Manual
VKI Publication #100308-001
18
Filling the Coffee Bean Dispensers
The Eccellenza Touch™ comes pre-configured as follows:
Coffee 1 - French Roast (bolder blend), Coffee 2 - Colombian
Should you prefer a different configuration, you can reconfigure the coffee
dispensers and blend names it in the 'Setup' menu (see page 75).
Do NOT pack the coffee beans into the dispensers!
1. To fill the Coffee 1 dispenser, lift the left side lid towards the right, fill the dispenser
with the desired coffee beans, and then close the lid. We recommend you use the
bolder of the two coffee blends in the Coffee 1 dispenser.
2. To fill the Coffee 2 dispenser, lift the right side lid towards the left, fill the dispenser
with the desired coffee beans, and then close the lid.
If the dispensers are completely empty, you need to make a few vends until
the dispensers are properly primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
Coffee 1
Coffee 2

Section 2 - Setting Up the Equipment
Eccellenza Touch™
VKI Publication #100308-001
19
Adjusting the Coffee Dispenser Divider
The coffee dispenser in the Eccellenza Touch™ can be reconfigured to increase the bean
capacity for Coffee 1 by approximately 35% (note, however, that doing so decreases the bean
capacity for Coffee 2). This is accomplished by changing the position of the center divider inside
the coffee bean dispenser.
To reconfigure the coffee bean dispensers:
1. By default, the coffee bean dispenser is configured with the divider in the center.
2. Lift the complete coffee lid assembly until the divider disengages from the rear of the
lid.
3. Slide the divider towards the right side, making certain it engages with the rear of the
lid.
4. Close the lid assembly locking the divider in its new position.

Section 2 - Setting Up the Equipment
Operation Manual
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Filling the Powder Dispensers
The Eccellenza Touch™ comes pre-configured as follows:
Powder 1 - Hot Chocolate
Powder 2 - French Vanilla
Powder 3 –Milk*
Do NOT pack the powder into the dispensers!
*Do NOT use coffee whitener instead of milk as it may create blockages in
the whipper system!
To fill the powder dispensers, lift the main powder lid, remove the individual lid and fill the
respective dispenser with the desired powder product. Once filled, re-install the individual lid
back onto the dispenser and proceed to the next dispenser, if required.
If the dispensers are completely empty, you'll need to make a few vends until
the dispensers are properly primed. During this time, you may notice
dispenser-related errors on the screen - these errors will clear automatically
once the dispenser is primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
Powder
1
Powder
2
Powder
3