Keurig K-Express User manual

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Get the most from your
new Keurig®brewer
Use & Care Guide
K•Express™

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Remove packing tape from brewer.
Plug into an outlet.
Place a large mug (10oz minimum)
on the drip tray.
1
Before You Brew
Plug & Place
Remove the water reservoir lid, then lift the
reservoir straight up to remove it. If you have
a Keurig® Water Filter, install it now. Refer to
your Water Filter Starter Kit for instructions.
Rinse reservoir with fresh water and fill to the
MAX FILL line.
Replace water reservoir, making sure the tank
is seated properly in the base. Replace lid.
NOTE: Do not use distilled water.
2Rinse & Fill
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Lift and lower the handle. Do not
insert a K-Cup® pod. The brewer will
power on automatically.
3Lift & Lower
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The 3 cup sizes will blink. Press the 8oz
button to start a cleansing brew. Pour the
hot water into the sink.
Do not remove the water reservoir or lift
the handle once the brew button has been
pressed until the brew has completed.
The one-time setup process is now complete
and you are ready to brew!
4
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Cleansing Brew

5
Place a mug on the drip tray. If using a
travel mug, remove the drip tray and
place the mug on the drip tray base.
Lift the handle and place a K-Cup® pod
in the K-Cup® pod holder. Lower the
handle completely to close the lid.
Do not remove the foil lid on the
K-Cup® pod.
Place Mug & Pod
Brew Your First Cup
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6
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Brew & Enjoy!
The 3 brew sizes will blink. Select and
press your brew size. The light will
remain illuminated while brewing.
Brewing is complete when the sizes
are all illuminated. Lift the handle
and recycle the K-Cup® pod. (See
instructions below.)
CAUTION: While brewing, there is extremely hot water
in the K-Cup® pod holder. To avoid injury, do not lift the
handle during the brewing process.
Visit Keurig.com/Recyclable to learn more.

Brewer Features
FAST & FRESH-BREWED: Coffee made in minutes.
BACK-TO-BACK BREWING: Immediately brew a second cup,
no need to wait for reheating.
TRAVEL MUG FRIENDLY: Accommodates travel mugs up to
7” tall.
SIMPLE BUTTON CONTROLS: Just insert any K-Cup® pod
and use the button controls to brew a delicious cup.
MAINTENANCE ALERT: Reminds you to descale after every
250 brews.
COMPATIBLE WITH THE MY K-CUP® UNIVERSAL
REUSABLE COFFEE FILTER: Brew your own ground coffee
(sold separately).
Auto Off automatically turns your brewer off 5 minutes after
the last brew for energy savings, but will be ready to brew as
soon as it is powered on again.
STRONG BREW for a bolder, more intense cup.
DESCALE MODE: Once in mode, follow guided process to
effectively remove scale from your brewer.

High Altitude To ensure your coffee maker works properly at
higher altitudes (5,000 feet) please enable the High Altitude
Brewing Mode on your coffee maker.
1. Begin with the brewer plugged in and powered off.
2. Press and hold the POWER button and 10oz button for
3 seconds. The 12oz button will illuminate to confirm that
the High Altitude Brewing Mode has been enabled.
3. High Altitude Mode will remain enabled until steps 1-2
are repeated and the 12oz light turns off and the 8oz light
turns on to confirm that the High Altitude Brewing mode
is disabled.
HIGH ALTITUDE BREWING: While holding the brewer handle
up, push down slowly on the KCup® pod in the pod holder until
the bottom of the K-Cup® pod is punctured by the exit needle .
STRONG BREW MODE: Keeps the Strong feature on with
every brew.
With the brewer plugged in and powered off, press and hold
the STRONG button for 3 seconds (strong will blink twice).
To exit the mode, repeat the same steps.
To turn the strong off for a single brew, press the STRONG
button once until no longer illuminated.
STRONG MODE will be reactivated for the next brew
automatically.

Caring For Your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning.
Brewer Exterior
Keep your Keurig® brewer looking its
best by cleaning the exterior from
time to time. Just clean with a damp,
soapy, lint-free, non-abrasive cloth.
Never immerse the brewer in water or
other liquids.
Drip Tray
The drip tray overflow should be emptied and
cleaned occasionally. To remove, lift
up off brewer base, keeping it level to avoid
spilling. Rinse and clean with a damp, soapy,
lint-free, non-abrasive cloth. Hand wash only.
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The water reservoir should be
cleaned periodically by wiping the
inside of the reservoir and underside
of the lid with a damp, non-abrasive,
lint free cloth. Do not dry the inside
of the water reservoir with a cloth as
lint may remain. Allow the reservoir
to dry completely. Hand wash only.
Water Reservoir

Regular Maintenance
For great-tasting coffee, keep your brewer running at peak performance by following the recommended
maintenance schedule:
Frequency Product Benefit
Weekly Keurig® Rinse Pods Weekly cleaning with Keurig®Rinse Pods helps
reduce flavor carryover between brews
Every 2 Months Keurig® Water Filters Keep your water fresh and help remove impurities
Every 3 Months or when
the Descale notification
turns on*
Keurig® Descale Solution
Keurig® Descale Pouch**
Eliminate mineral buildup to preserve the long-
term health of your coffee maker
*To turn off Descale notification, follow the full descaling procedure as outlined in this guide.
**Please visit www.Keurig.com/Descale for instructions on using the Descale Pouch.
If the brewer has been in storage, or hasn’t been used in days, run a cleansing brew before brewing
your beverage.
Periodically hand-wash the water reservoir and lid and drip tray with warm soapy water and rinse clean.
CAUTION: Parts are not dishwasher safe.
NOTE: Do not dry the inside of the water reservoir with a cloth as lint may remain.

K-Cup® Pod Holder
To remove the K-Cup® pod holder from
the brewer, lift the handle and grasp
the top of the K-Cup® pod holder
with one hand while pushing up on
the bottom of the K-Cup® pod holder
from underneath with the other until
it releases. After cleaning, align the
K-Cup® pod holder with the opening
using the two front ribs as a guide
and snap into place from the top.
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CAUTION: There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the
bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.
NOTE: Always remove and dispose of the used K-Cup® pod after brewing.
Exit Needle
Remove the pod holder assembly
and detach the funnel. Locate the
exit needle on the inside bottom
of the K-Cup® pod holder. Insert a
straightened paper clip into the exit
needle to loosen any coffee grounds.

Funnel
Washing the funnel ensures a fresh
beverage experience. The funnel
should be washed regularly and can
be removed from the K-Cup® pod
holder by pulling on it until it pops off.
To replace it, orient the snaps to the
indent and just snap it back onto the
K-Cup® pod holder.
Entrance Needle
Lift the brewer handle and locate
the entrance needle on the
underside of the lid. To clean the
holes in the needle, hold the brewer
handle in the upward position and
with your other hand, carefully insert
a straightened paper clip into all
the holes. Gently move it around to
loosen any coffee grounds. Lower
the handle completely and run a
cleansing brew two times. Do not
insert a K-Cup® pod.

Note: the full descaling procedure must be completed to turn
off the Descale light.
You will need: a large ceramic mug (14oz minimum), fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. The descaling procedure takes
approximately 20 minutes.
STEP 1: Prepare the Brewer
Pour the entire bottle* of Keurig® Descale Solution into an
empty water reservoir.
Then, fill the empty bottle with water and pour into the
water reservoir.
Do not insert a K-Cup® pod.
Place a large mug on the drip tray.
STEP 2: Descale the Brewer
To activate Descale Mode, begin with the brewer plugged in
and powered off, then press and hold the 8oz and 12oz buttons
together for 3 seconds.
When flashing, press the 12oz button to start the descaling
process.
Once the brew is complete, pour the hot liquid into the sink.
Continue to brew until the ADD WATER light illuminates.
Descaling Procedure
*If us ing a descale pouch, pour contents of pouch plus 24oz of water into tank.

STEP 3: Fresh Water Rinse
Empty the water reservoir, rinse the tank, and refill to the MAX
fill line with fresh water.
When flashing, press the 12oz button to start the
rinsing process.
Once the brew is complete, pour the hot liquid into the sink.
Continue to brew 12oz until the DESCALE notification turns
off.
The brewer has now exited Descale Mode and will be ready
for use!
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed
from the brewer. This is natural, as the solution is reacting with the scale inside. For a brewer
that is heavily scaled, the brewer may not fill properly after the descaler is added. If this
occurs, you may see only a small or no output dispensed, followed by the sound of air blowing
out. If this occurs:
• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse
the water reservoir thoroughly and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
The brewer should begin to function normally as the solution is rinsed out and the scale
is removed. If problem persists, allow brewer to sit unplugged for at least 30 minutes
before continuing with the rinse.

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or
similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance
Needle care instructions.
For optimal enjoyment and to limit grounds in your cup
during hot water brews or when transitioning from brewing
a coffee pod to a non-coffee pod (i.e. tea or cocoa), clean the
exit and entrance needle per the instructions provided and
perform 2 cleansing brews.
Brewer Will Not Brew
• The water level must be at the minimum line to brew. Add
an additional 2oz of water to the reservoir to ensure the
minimum fill level has been met, then press the size
button. Repeat until the brewer begins to dispense.
• Lift up and replace the reservoir to ensure a secure fit on
the base.
Brewing a Partial Cup
• Power the brewer off. Press and hold the 12oz button for
5 seconds until water starts dispensing. Then release and
Troubleshooting

let the water purge. Discard the contents into the sink.
Press the power button to restart.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own outlet. If the electric circuit is
overloaded with other appliances, your brewer may not
function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• For energy savings, the brewer automatically turns off
5 minutes after the last brew. Press the power button
to restart.
• If the brewer still doesn’t have power, contact
Customer Service.

Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water.
Service
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting
and take care to ensure that you store your brewer in a
safe and frost-free environment. When you prepare to use
it after storage, we recommend rinsing the water reservoir
with fresh water and descaling the brewer as detailed in the
Descaling your Brewer section.
If you plan to move your brewer to a different location, turn
the brewer off, unplug it, and empty the water reservoir.
If your brewer has been in an environment below freezing,
please be sure to let it warm to room temperature for at
least 2 hours before using.

Have Questions?
We’re here to help. Visit Support.Keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
Click or Call!

LIMITED ONE YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will
be free of defects in materials or workmanship under normal home
use for one year from the date of purchase. It is recommended
that you register your brewer on keurig.com/new so that your
purchase information will be stored in our system. Keurig will, at its
option, repair or replace a defective brewer without charge upon its
receipt of proof of the date of purchase. If a replacement brewer is
necessary to service this warranty, the replacement brewer may be
new or reconditioned. If a replacement brewer is sent, a new limited
one year warranty will be applied to the replacement brewer.
This warranty only applies to brewers operated in the United States
and Canada. This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state and, in the
case of Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will
guarantee the proper functioning and lifetime of your Keurig®
brewer. Any damage to or malfunction of your brewer resulting
from the use of non-Keurig® pods and accessories may not be
covered by this warranty or may result in a service fee if the damage
or malfunction is determined to be caused by such use.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR
INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND
DOES NOT COVER INCIDENTAL COSTS AND EXPENSES
RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF
FORESEEABLE. Some states or provinces do not allow the exclusion
or limitations of incidental or consequential damages, so the above
limitation or exclusion may not apply to you depending on the state
or province of purchase.
Warranty

Nor does this warranty cover damages caused by use of non-Keurig®
pods or accessories, services performed by anyone other than
Keurig or its authorized service providers, use of parts other than
genuine Keurig® parts, or external causes such as abuse, misuse,
inappropriate power supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY
OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL.
IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS
ALL OTHER WARRANTIES WITH RESPECT TO YOUR
KEURIG® BREWER, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE. Some states or provinces do not allow disclaimers
of such implied warranties or limitations on how long an implied
warranty lasts, so the above limitation may not apply to you
depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care,
are intended to provide years of satisfying performance. However,
should the need arise for warranty servicing, simply call Keurig
Customer Service at our toll free phone number 1.866.901.BREW
(2739). Please do not return your brewer for servicing without first
speaking to Keurig Customer Service to obtain a Return Materials
Authorization (RMA) number. Keurig® brewers returned without a
RMA number will be returned to the sender without servicing.

B
A
C
D
E
F
G
A. Handle
B. K-Cup® Pod Holder
Assembly
C. Drip Tray Plate
D. Drip Tray
E. Drip Tray Base
F. Water Reservoir Lid
G. Water Reservoir
For replacement parts, please visit www.Keurig.com
SINGLE SERVE COFFEE MAKER
K•Express™

Coffeehouse taste
in your own home.
FIND YOUR PERFECT POD
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