Keynetics sentrikey User manual

Keynetics SentriKey® Installation Manual 2019 v3
1
SentriKey® System Manufactured by SentriLock LLC
LPCB Certificate Number:1096b
Installation Manual
Product items
 SentriKey® BLE WM Lockbox
 4 x Mungo MBK-STB 10x80mm masonry
screws and nylon plugs (alternative fixings
can be used, please refer to the
substrate/fixings matrix on page 2)

Installation manual
Tools Needed
 Drill
 10mm Masonry drill bit (for Mungo fixings)
or
 9mm Tapping drill (for Tapped bolts)
 Torx driver with T40 bit (alternatively a
13mm socket can be used)
 Torx driver with T20 bit
 Small flat tip screw driver
 Marking template
 Marker pen
 Small dustpan or tape and plastic bag (to
cacth brick dust whilst drilling)
 Polythene bags for collection of different
coloured dusts
 Elastic band to suspend mechanism
underneath the lid

Installation Manual
Keynetics SentriKey® Installation Manual 2019 v3 2
Before Starting
The SentriKey® Lockbox is designed to be mounted directly to a building or other secure structure. The Lockbox has
been certified to Loss Prevention Standard (“LPS”) 1175, A10, B3 and C1 when mounted using the following fixings and
substrates:
SUBSTRATE FIXING SECURITY RATING
Brickwork, concrete, stone 4 x Mungo MBK-STB 10 x 80mm masonry
screws and nylon plugs
A10, B3 & C1
Rendered substrate up to 20mm
thick
4 x Mungo MBK-STB 10 x 100mm masonry
screws and nylon plugs
A10 & B3
Steel (minimum 4mm thick)
4 x M10 bolts (with tapped holes)
Or
4 x M10 bolts with M10 Security Shear Nuts
A10, B3 & C1
Mounting the lockbox using any other mounting fixings or onto weaker wall structures will invalidate the security rating.
It is important that the designated Installer undertakes training with Keynetics and follows this instruction manual for the
installation to retain the awarded LPS certification. Should it be required to mount the lockboxes on other than a
conventional masonry wall, please contact Keynetics to discuss suitability and the possible use of different specification
mounting fixings.
This Installation Manual is a confidential document which is only issued to Keynetics trained and designated Installers.
The purpose of this Manual is to act as a reference manual for trained installers. The document remains the property of
Keynetics Ltd.
Preparation
Position of Installation
 It is recommended that the Lockbox be mounted in a position that makes attacks more difficult to reduce the
leverage an attacker can impart on the lockbox.
Surface
 It is important that the mounting location is flat. If not, the pressure exerted by the masonry screws when
tightened will twist the Lockbox frame and may render it inoperable. Do not attempt to mount the lockbox on
any surface that is not flat.
 On rendered walls ensure the use of Mungo MBK-STB 10x100mm masonry screws and nylon plugs as they will
maintain the LPS1175 A10 & B3 security rating.
 Contact Keynetics to discuss suitability and the possible use of different mountings for non-standard masonry
surfaces.
Drilling the Mounting Holes into Brick Substrate
 Where possible, all fixings should fasten directly into the central part of a brick.
 It is important the mounting holes are not in the mortar between bricks.
 The drill holes must be at 90 degrees’ angle to the wall and to the specified depth.
 Catch and save the dust from drilling to leave the area neat and tidy and to retain the dust for colouring filler used
to refill holes after de-installation.

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Keynetics SentriKey® Installation Manual 2019 v3 3
Drilling the Mounting Holes into Steel Substrate
 If drilling tapping holes into steel ensure that the thickness is not thinner than 4mm
 The following advice is provided for tapping holes
o Start by drilling a hole enlarging to a diameter that will fit the M10 bolt
o Use tapping fluid to spray the hole
o Drill the hole using the tapping drill (one that is less than the fixing hole as it needs to engage within the
steelwork) making sure to keep the drill straight
o Pulsing the trigger of the drill, tap the hole a couple of threads and then reverse the drill back out of the
hole slightly before drilling forwards again. Continue to do this until you have gone through the steel
plate. Then carefully reverse the drill out of the hole.
 If using the 4 x M10 bolts with M10 Security Shear Nuts, drill the hole to the correct diameter and attach the
security nuts to the back ensuring to tighten them until the hexagonal part shears off leaving a tamper proof cone
Installation App
 The SentriKey® App runs on Android (version 6 or above), iPhone OS and smart phones. Verify that the
mobile devices software is up to date before installing the app.
 The installer will require an App to be installed with the appropriate rights to access and dismantle the Lockbox.
This will be arranged by the System Administrator. Ensure this is done prior to visiting the installation
location(s).
 Ensure you have downloaded the correct app for the platform being used. Search for SentriKey in the app store
and select either SentriKey Access or SentriKey Care (check with your administrator which one to use)

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Instructions
Step Instructions Illustration
Verify client and address / location
1. Open Lockbox app on the mobile device.
2. Press ENT key on Lockbox that is to be installed
App displays “Retrieving current location”
App displays “Retrieving lockbox information”
3. Confirm this is the correct client and address for the lockbox
installation.
For SentriKey Access this would be the name of the
property
Press the tick icon.
App displays “Connecting to Lockbox”
4. App momentarily displays “Retracting Latches”.
Listen for Lockbox mechanism operating.
Then app displayed “Latches retracted”
Press “Ok”.
The Lockbox lid can now be opened
5. The screen shows the basic installation steps.
Put the mobile device aside.

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Keynetics SentriKey® Installation Manual 2019 v3 5
Step Instructions Illustration
Open and disassemble Lockbox
6.
a)
Open the Lockbox.
b)
Carefully note the interconnect cable routing and
position before proceeding. The cable must be routed
in exactly this manner when reassembling the Lockbox
later.
c)
Remove the light grey Key Tray and set aside for re-
assembly.
Lockboxes with mechanical door stops
Remove the two #6-32 X .250 LG. BUTTON HEAD,TORX
(T1O) screws located on the bottom of the lockbox that
attach the door rotation limiter. Save these parts for later
reassembly.
7.
a)
Using a T20 Torx screw driver, remove the single center
fastener bolt that retains the metal Security Plate and
Latching Mechanism.
b)
Set aside for re-assembly.
8.
a)
Carefully remove the metal Security Plate. Use a flat
blade screwdriver if necessary.
b)
Set aside for re-assembly.

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Step Instructions Illustration
9. WARNING
Be extremely careful not to damage the interconnect cable
or the latch mechanism.
a)
Carefully pry the Latch Mechanism out of the vault by
lifting the bottom edge out first. Use a flat blade
screwdriver if necessary.
b)
Protect the Latch Mechanism and lay on the keypad lid.
c)
It is possible to suspend the mechanism on the
underside of the keypad by means of the elastic band.
This can ensure it is kept out of the way whilst screwing
the Lockbox to the wall
10.
a)
Carefully remove the metal Spacer Plate. Use a flat
blade screwdriver if necessary.
b)
Set aside for re-assembly.
Marking and Drilling Holes
(or metal substrate installation please refer to page 3 - Drilling the Mounting Holes into Steel Substrate)
11. Mark the 4 mounting hole centres to be drilled onto the
surface using the template. (The drill hole positions in the
slots must be at the extreme top end of the slots, centred
some 84mm from the bottom holes.)
WARNING
This is important, otherwise installing the screws will foul the
casing.

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Keynetics SentriKey® Installation Manual 2019 v3 7
Step Instructions Illustration
12. Centre punch all four drill points to stop the drill wandering
during the initial drilling.
WARNINGS
Ensure there are no electrical or data cables, gas or water
pipes or other utilities behind the surface before drilling.
Do not drill the holes through the Lockbox.
Do not breathe in the dust created by drilling – it contains
silica which can cause lung disease. Wear respiratory
protection.
a) Drill the holes with a 10mm masonry drill bit to 90 mm
depth. The quality of the drilled hole is the critical
factor. Ensure the holes are drilled perpendicular to the
fixing plane and that they are sufficiently deep.
a. If using the 100mm screws, drill the holes to
an 110mm depth
b) Use the small dustpan to catch the dust from the drilling
or tape a plastic back to the wall underneath where the
holes will be drilled to catch the brick dust.
c) Sweep brick dust into a polythene bag for use during
deinstallation when filling holes and colouring filler.
Installing the Screws
13. Insert the nylon plug into the holes and tap them in gently
using a hammer
14.
Use four screws, fix the Lockbox to the wall.
a)
Install the top two screws first by sliding the box up in
the slotted top holes to its highest position (to allow for
easy access to the screw heads).
Screw them down to within one turn of being tight, but do
not fully tighten at this stage.

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Step Instructions Illustration
15.
b)
Let the lockbox drop down in the top slotted holes now,
and then install the bottom two screws. Tighten them
completely.
c)
Go back to the top screws and tighten them completely.
d)
Check that all four screws are tightened and firmly
secure.
WARNING: It is imperative when tightening the screws that
the process has not deformed or twisted the vault box. The
installation surface must be flat.
Reassemble Lockbox
16. Reverse the disassembly process.
a) Re-insert the metal Space Plate, ensuring it sits flush
and level.
b) Re-insert the Latch Mechanism (if necessary, by
pushing the door latches in slightly to get them around
the latch supports. Use a small flat blade screwdriver to
push the latch in further, one side at a time.)
c) Re-install the metal Security Plate and the single centre
bolt that retains the mechanism box.
Torque this fastener to 40.32 kg/cm (35 in/lbs).
17.
a)
Carefully redress the interconnect cable into the original
position. This step is critical as cable life can only be
maintained if the cable is replaced in its original location
and configuration. Ensure the protective braid has not
slipped down the interconnect cable. There is a notch
in the bottom of the latch mechanism and the key
holder for the cable to locate in.
b)
Re-install the grey Key Holder into the lid.

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Step Instructions Illustration
18. Check the following:
a)
Door latches move freely;
b)
Cable is properly routed such that it will not be pinched,
stretched or damaged when the Lockbox door is closed;
c)
Fastener bolt is tightened securely;
d)
Lockbox is not twisted
WARNING: Do not close the Lockbox door until latches are
extended using the mobile device app (and so proving they
move freely.) Failure to do so may render the unit
inoperable and require unit destruction!
Lockboxes with mechanical door stops
Reinstall the door rotation limiter utilizing the two screws as
shown.
19. a) Lift the lid of the Lockbox and press the ENT button to
enable the Bluetooth connection between the Lockbox
and mobile device.
b) On the mobile device, Press tick box
App displays message “Connecting to Lockbox”
App displays message “Extending Latches”
Listen to Lockbox mechanism operating.
20. a) Mobile device display confirms installation complete
b) Close the Lockbox door
c) Press the “OK” icon on the mobile device to complete
the operation and return the Lockbox to normal standby
mode.
UK Sales:
Keynetics Ltd
Malvern Hills Science Park
Geraldine Road
Malvern
Worcestershire
WR 143SZ
Sales: 01684 219091 | [email protected].uk
Support: 01684 219096 | sup[email protected]