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©2021 Kimberley Kampers Manufacturing Pty Ltd
Warranty
3. The name of the selling dealer, and
4. The nature of the problem and the steps or service
which have been performed.
Kimberley Kampers
Attention: Service & Warranty Manager
20-24 Piper Drive
Ballina NSW 2478
Phone: (02) 6686 7344
KK may direct you to an authorised KK dealer, or
may request that you bring your camper-trailer/
caravan to the KK Headquarters in Ballina, NSW for
repairs. KK does not control the scheduling of repairs
at its authorised KK dealers, and repairs at the KK
Headquarters may not be immediately available.
Therefore, you may encounter delays in scheduling
repairs and/or completion of repairs. All costs
associated with transporting the camper-trailer/
caravan for any warranty service shall be the sole
responsibility of the owner.
Service scheduling of your camper-trailer/caravan
You must ensure all maintenance and servicing
required is performed within the instructed time
period by an authorised KK repair agent, as per the
service schedule outlined in the Operating Manual
booklet provided.
Please be aware that KK and most other repair agents
recommend booking 6 to 8 weeks in advance for KK
servicing work.
To locate your nearest recommended repair centre
please refer to the Contact page on the KK website.
Events That Discharge Kimberley Kampers’
Obligations Under This Limited Warranty
Misuse or neglect, accidents, unauthorised alteration,
failure to provide reasonable and necessary
maintenance (see Owner’s Manual), damage caused
by off road use, collision, re, theft, vandalism,
explosions, excessive tyre pressures, overloading in
excess of rated capacities, and use of the camper-
trailer/caravan for commercial, business, or rental
purposes shall discharge KK from any express or
implied warranty obligation to repair any resulting
defect.
Legal remedies: exclusive jurisdiction for deciding
legal disputes relating to alleged breach of warranty
or representations of any nature rests in the courts
within the state of manufacture/supply, which is NSW.
Also, this limited warranty shall be interpreted and
construed in accordance with the laws of the state of
NSW. Any and all claims, controversies, and causes
of action arising out of or relating to this limited
warranty, whether sounding contract, tort or statute,
shall be governed by the laws of the State of NSW,
including its statute of limitations, without giving
effect to any con ict of law rule that would result in
the application of the laws of a different jurisdiction.
Kimberley Kampers Limited Warranty Excludes
Normal Wear
Items such as curtains, upholstery, oor coverings,
window, door, and vent seals will show wear or may
even wear out within the 3-year warranty period,
depending upon the amount of usage, weather, and
atmospheric conditions.
Accident
We strongly urge our dealers and customers to
inspect the trailer upon receipt of delivery for any
damage caused by accident while being delivered to
the dealer, or while it is on the dealer’s lot. Damage
of this nature becomes the dealer or customer’s
responsibility upon acceptance of delivery, unless KK
is noti ed and the person making the delivery veri es
the damage. Glass breakage, whether obviously
struck or mysterious, is always accidental and
covered by most insurance policies.
Abuse
Lack of customer care and/or improper maintenance
will result in early failure for which KK cannot be held
responsible. This includes wheel bearings that fail due
to water ingress or lack of maintenance.
Chemical Gassing
Chemical gassing is not a “Defect” in your camper-
trailer/caravan and is not covered by the Limited
Warranty.
Exposure
Not unlike a car, the steel parts of a trailer can and will
rust if subjected to prolonged exposure to moisture,
salt air, or corrosive air-borne pollutants without
repainting. Aluminium oxidizes when unprotected
under similar conditions, and re nery chemicals
of a sulphurous nature are harmful to nishes if
not washed off periodically. Extremely hot or direct
sunlight will deteriorate rubber and fade curtains and
upholstery. Conditions of this nature, although they
may be normal for the area, are beyond KK’ control
and become the responsibility of the owner.
It is the responsibility of the owner to take such
preventative measures as are necessary to maintain
the exterior caulking and sealer of your unit. It is the
responsibility of the owner to use reasonable, prudent
care to prevent foreseeable secondary damage from
Warranty
We pride ourselves in our customer service, from your
enquiry all the way through until you nally sell the
product. Speci cally, we offer the following service
level:
Dealer delivery and inspection
• Your dealer will do a pre-delivery check of the
product including removing protective lm and
packaging, cleaning and detailing the product
and checking your order requirements with the
delivered product.
• Your Dealer will do an additional electrical test
and ensure that your vehicle connections are
compliant and fully functional.
• The dealer will show you how to use and operate
the product.
• Kimberley go to considerable cost to produce an
operating manual to assist you. Please read the
manuals thoroughly before using the product for
the rst time.
• The manual contains many recommendations as
well as notes of caution, warnings & disclaimers.
• The dealer will electronically log the handover
for warranty to begin. This is an important step
and you should ensure you receive an email
to you from Kimberley that handover has been
completed and warranty has begun.
• The dealer will answer your questions and provide
assistance wherever you are on your journey
Shake down trip
• To build con dence in the operation of the
product, a shake down trip is absolutely essential.
• It is called a shake down trip as it is the rst time
this hand made product is “bedded-in” for normal
use. Parts and items move and there may be
changes and adjustments necessary after this
trip.
• Kimberley go to considerable effort to educate
customers on use of the solar and the battery
system. This is very practical experience to verify
your understanding and the capabilities of the
system during this trip.
• At the end of this trip, you will most likely visit your
dealer again or call and talk through issues arising
from this trip.
• Kimberley ask for feedback on the rst use and
the dealer handover.
Getting to zero defects with a handbuilt product
• Kimberley’s goal is zero defects. Unfortunately we
can’t get to this as the product leaves the factory.
• The base components of a Kimberley are robotic
laser cut and assembled then welded and this is
to a high degree of precision. The canvas, oor,
wall and roof coverings are robotic cut and drilled.
• However, every Kimberley is hand built in nal
assembly. Hand built products have a higher
defect rate than robotic built products like motor
cars. This is because robots are far more accurate
for repetitive applications than people. One simple
example is that a robot can place a screw with the
precise torque setting for each application every
time. Other examples everyone can relate to is the
nal t-out of a new home. This is also all done by
hand.
Customer Service Policy
rain, plumbing leaks, and the natural accumulation
of moisture in your unit, such as a delaminated oor;
stained upholstery, carpeting, mould formation and
growth, furniture damage, etc. Mould is a natural
growth, given certain environmental conditions, and is
not covered by the terms of the Limited Warranty.
Overload
Damage due to loading, either beyond capacity or to
cause improper towing because of improper balance,
is beyond KK’ responsibility. The KK camper-trailer/
caravan is engineered to properly handle the gross
vehicle load rating on the certi cation label. Load
distribution has a de nite effect upon the towing
characteristics and attitudes of the camper-trailer/
caravan. Level hitch installations are a necessity,
and very important on a tandem axle caravan.
There are limits to the amount of load that can be
safely transported, depending upon speed and road
conditions, and reasonable cause to believe these
factors have been exceeded could void the KK
warranty. For additional information on the loading of
your trailer, consult the Owner’s Manual.
The stub axle is manufactured to a speci c tolerance
of camber and toe-in. These tolerances will only
change if the trailer is subjected to abuse, such as
dropping off a sharp berm, striking a curb, or hitting
a deep hole in the road. Such damage could be
considered as resulting from an accident, of which
risks are not covered under the warranty. Abnormal
tire wear and/or wheel alignment resulting from
such damage is not covered under the terms of the
warranty.
