
6
Troubleshooting 1. None of the backlit buttons illuminate
on my remote when I press the buttons.
• Check to make sure the batteries
are inserted properly and are new.
• If the batteries are inserted properly
and the lights still do not turn
on, the batteries are likely dead
and need to be replaced. Refer to
“Battery Replacement” on page 5.
2. The window covering is not responding
to the Automation III remote.
• NOTE: A window covering will not
operate until it is joined to a GROUP.
• Check that the correct GROUP
number is selected. The LED on that
GROUP number will light up. You can
also check which GROUP number
the window covering is joined to on
the remote in the Automation App.
You can find this under “More”
“Accessories” “Remotes.”
3. My window covering operates when I
press OPEN or CLOSE, but not when
I press either of the arrow buttons.
• The arrow buttons are for operating
specific product lines. To see if your
window covering has operational
capabilities with the arrow buttons,
please refer to your product’s
“Installation, Operation and Care”
instructions. You can find this here:
https://www.kirsch.com/window-
coverings-product-manuals
• If your window covering has
operational capabilities with the
arrow buttons, calibrate it using
the Automation App. Select
“More” “Shades” Select
the affected shade “Advanced
Options” “Calibrate Shade.”
The window covering will then
run a calibration sequence. After
the window covering has finished
calibrating, try operating the window
covering again with the arrow
buttons on the remote.
4. How do I reset the remote?
• There is no resetting Automation III
remotes. All remote configuration
(adding, modifying and deleting
remotes) is done through the
Automation App. Select “More”
”Accessories” “Remotes” to
configure remotes.
5. The lights on my remote are red.
What does this mean?
• The batteries are getting low and
need to be replaced.
NOTE: Please call 1-844-KIRSCH for
additional troubleshooting support.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not
cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes :
(1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être
prêt à accepter tout brouillage radioélectrique reçu, même si ce brouillage est
susceptible de compromettre le fonctionnement du dispositif.
FCC Statement
This equipment has been tested and found to comply with the limits for a
ClassB digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer
responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
CE Statement
Kirsch®, One Duette Way, Broomfield, CO 80020, USA
Kirsch hereby declares that the Automation Remote Control is in
compliance with the essential requirements and other relevant
provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU
and Radio Equipment Directive (RED) 2014/53/EU. A copy of the DoC can be
obtained online: www.kirsch.com/window-coverings-product-manuals
© 2022 Kirsch Custom Window Coverings. All rights reserved. All trademarks used herein are the
property of Kirsch or their respective owners. 5/22
kirsch.com