
8
TROUBLESHOOTING
Speaker (“Hyperion”) does not appear under your phone or device’s list of
available pairing options.
• It may be already connected to another device. If so, unpair from the other
device and try again. Otherwise, turn off the speaker for 5 seconds and
restart it. Restarting your phone or device may also help.
The Bluetooth signal is choppy or weak.
• Your phone or device may be out of range. The effective communication
distance of the Hyperion speaker is 30 feet (without obstacles blocking the
signal).
• Another possibility is that too many apps running simultaneously are
causing a slowdown or that a slow internet speed while streaming music is
causing the problem.
Unable to connect to Bluetooth via NFC.
• Make sure that your Bluetooth device has NFC functionality, NFC is turned
on, and the screen of your device is unlocked.
Unable to connect to Bluetooth manually.
• Double-check that the speaker is in Bluetooth mode and that you have
pressed the Bluetooth button to enter pairing status.
• If pairing has failed several times, turn off the speaker and wait 3 minutes
before restarting it, or restart your mobile device and try again.
If your problem is not addressed here or if the solutions do not work, please
email us at cs@knoxgear.com.