KOBE RA94 SQB-5 Series Troubleshooting guide

KOBE Range Hoods
Deluxe Series
RA94 SQB-5Series
Model No.
RA9430SQB-5 / RA9430SQB-DC30-5 / RA9430SQB-DC46-5 (30”)
RA9436SQB-5 / RA9436SQB-DC30-5 / RA9436SQB-DC46-5 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[email protected] .
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS................................................................................................... 7
MAINTENANCE......................................................................................................................... 9
SPECIFICATIONS ....................................................................................................................10
MEASUREMENTS & DIAGRAMS.............................................................................................11
PARTS LIST..............................................................................................................................13
CIRCUIT DIAGRAM..................................................................................................................14
TROUBLE SHOOTING.............................................................................................................15
WARRANTY .............................................................................................................................16
WARRANTY INFORMATION FORM.........................................................................................18
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W IRING MUST BE DO NE BY A PRO F ESSIO N AL AN D IN
ACCO RD ANCE W ITH NAT IONAL A N D L O CAL E L E CT RICAL CO D E S

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIALAWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREAAND CALLTHE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
RA9
4
SQB
-
5
Series Range Hood Box
{A} KOBE Range Hood (with RA092DC-1)
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} Hood Mounting Bracket
{F} 6” Round Plastic Collar
{G} Duct Cover Mounting Bracket
{H} Screws Package
{I} Wire Cap x 3
{J} Screws Package
{A}
{B} {C}
{D} {E}
{F} {G}
{H} {I}
{J}
Extension Duct Cover RA0930DC
(Included in RA94 SQB-DC30-5 ONLY)
{K} Duct Cover Extension
Model No.: RA0930DC
{K}
Extension Duct Cover RA0946DC
(Included in RA94 SQB-DC46-5 ONLY)
{L} Duct Cover Extension
Model No.: RA0946DC
{L}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
Knob attached to baffle filter
*Pre-installed
*Pre-installed
3/16
”
x 3/8
”
(6
PCS)
Wire caps (3)
M4 x 1-1/2” (5)

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches.)
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top to Hood
Bottom (Minimum 26"to 30")
D = Height of Hood
E = Height of Duct Cover [F – D]
F = Height of the Hood Installation
[A – (B+C)]
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR.

5
Preparation before Installation
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING
THE VENT OPENING.
- Decide the location of the venting pipe from the
hood to the outside. Refer to Figure 1.
- A straight, short venting run will allow the hood
to perform more efficiently.
- Try to avoid as many transitions, elbows, and
long run as possible. This may reduce the
performance of the hood.
- Temporarily wire the hood to test for proper
operation before installing. If the hood does
not operate, check the circuit breaker or
house fuse. If the hood is still not working,
disconnect power supply and check the
continuity of all wire connections.
- Peel protective film off the hood (if any).
- Use duct tape to seal the joints between pipe
sections.
- If necessary, prepare back wall frame with cross
framing lumber for secure installation. Using
references on Table 1 and measurements on
page 11, decide the level of the lumber. Refer
to Figure 2.
Hood Installation
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE
TO THE HOOD.
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING A GAS
RANGE. And use a protective covering to
protect cooktop and/or countertop from damage.
1. Using references on Table 1 and
measurements on page 11, mark the leveling
point of the hood. Position mounting screws
(provided) on the wall, leaving 1/8” away from
the wall as shown in Figure 3.
2. Align Hood-Mounting Bracket to the three
screws on the wall and hook hood into place.
Tighten screws to secure hood to the wall.
CAUTION : MAKE SURE THE HOOD IS
SECURE BEFORE RELEASING.
Figure 1
Figure 2
Figure 3

6
Wiring to Power Supply
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE
WITH ALLAPPLICABLE NATIONALAND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE
PANEL AND LOCK SERVICE PANEL TO
PREVENT POWER FROM BEING SWITCHED ON
ACCIDENTALLY.
- If hood is operating normally, connect three
wires (black, white and green) to house wires
and cap with wire connectors.
- Store wires in the wiring box.
Ductwork Installation
3. Use steel pipe to connect the exhaust on the
hood to the ductwork. Use duct tape to make
all joints secure and air tight.
Duct Cover Installation
4. Mark the position of the Duct Cover-Mounting
Bracket {G}. Use reference Efrom Table 1 and
measurements on page 11-12. Attach and
secure Duct Cover-Mounting Bracket {G} with
two screws (provided). Refer to Figure 4.
NOTE: Inner duct cover will cover the Duct
Cover-Mounting Bracket.
5. Position the entire duct cover up onto the hood.
6. Secure the inner duct cover with two (3/16” x
3/8”) screws {H} to the Duct Cover-Mounting
Bracket {G}. Shown in Figure 5.
7. Secure the outer duct cover with four (3/16” x
3/8”) screws {H} to the Hood Mounting Bracket.
Install / Uninstall Accessories
8. Place baffle filters underneath the hood.
(Figure 6)
Final Assembly
9. Turn power ON in controlpanel. Check all lights
and fan operation.
10. Leave this Installation Instructions and
Operation Manual for the homeowner.
Figure 4
Figure 5
Figure 6
Attach Together

7
OPERATING INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while cooking. Adjust
speed as needed.
Power Control
Press Power Control to turn On/Off the range hood.
Speed Control
The fan will start on Speed #3. Press button to decrease the speed level.Press button to
increase the speed level.
To activate 3-minute delay shutoff, press and hold button. Once the delay shutoff has been
activated the LED Display will flash and fan speed will change to Speed #3. Speed level can be
adjusted by pressing or button during the 3-minute countdown.
To turn fan off immediately, press button a second time.
Light Control
Press button to turn LED lights ON. Each press of button will cycle the light intensity
through Bright, Medium Bright, Dim, and OFF.
Lights are controlled independently from Power Control and delay shutoff. Turning the power off
will not turn lights off.
ECO Mode Control
ECO Mode is set to turn fan on QuietMode™ setting for 10 minutes every hour to remove excess
moisture, microscopic particles and odors for better kitchen air quality.
ECO Mode is independent from the Power Control and delay shutoff.

8
ECO Mode can be activated while fan is running or off. Press and hold button until icon
briefly appears in the LED Display. While fan is running you can change the speed, use delay
shutoff or turn off fan without disabling ECO Mode. When fan is off and ECO Mode has been
activated, the icon will appear in the LED Display. The icon will flash while ECO Mode
is operating on QuietMode™. To deactivate, press and hold button until icon no longer
appears in the LED Display.
NOTE: Pressing button while ECO Mode is active will activate the regular fan function and
the speed will be displayed in LED Display.
Note: Must open door or windows to create sufficient make-up air when ECO Mode has been
activated.

9
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of
the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of the
stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allowsalt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
To Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

10
SPECIFICATIONS
MODEL / SIZE
For 30” model For 36” model
RA9430SQB-5 RA9436SQB-5
RA9430SQB-DC30-5 RA9436SQB-DC30-5
RA9430SQB-DC46-5 RA9436SQB-DC46-5
COLOR
18-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
300W / 2.5A
NUMBER OF BLOWER
1
DESIGN
Seamless / Satin Finish
BLOWER TYPE
Single Horizontal Squirrel Cage
EXHAUST
Top 6” Round
COTROLS
Electronic Control (5 Buttons) with LED Display
3-Minute Delay Shutoff
ECO Mode
ECO MODE
ECO Mode runs the range hood on the QuietMode™ setting for 10
minutes every hour to remove excess moisture, microscopic and
odors to promote a cleaner kitchen environment.
LIGHTS
3-Level Lighting
3-watt LED Light x 2
HOOD DIMENSION
(W x D x H)
RA9430SQB
-
5 / RA9430SQB
-
DC30
-
5 / RA9430SQB
-
DC46
-
5
29-3/4” x 20-1/2” x 12-3/16”
RA9436SQB-5 / RA9436SQB-DC30-5 / RA9436SQB-DC46-5
35-1/4” x 20-1/2” x 12-3/16”
DUCT COVER DIMENSION
(W x D x H)
RA092DC
-
1
10-5/8” x 7-7/8” x (16-1/8” ~ 29-1/8”)
RA0930DC 10-5/8” x 7-7/8” x (30-7/16” ~ 44”)
RA0946DC 10-5/8” x 7-7/8” x (47-7/16” ~ 61”)
OPTIONAL
ACCESSORIES
(W x D x H)
1)
30” Stainless Steel Back Panel
(SSP30) 30” x 1/10” x 32”
2) 36” Stainless Steel Back Panel
(SSP36) 36” x 1/10” x 32”
HOOD WEIGHT (lbs)
Net Gross
RA9430SQB-5 (30”) 34.4 42.0
RA9436SQB-5 (36”) 37.5 48.5
SPEED
QuietMode™ 1 2 3 4 5
Air Capacity (cfm)
300 420 510 590 640 750
Sone* (dB)
1.0 (40) 2.0 (50) 3.5 (58) 5.0 (63) 5.4 (64) 6.0 (66)
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

11
MEASUREMENTS & DIAGRAMS
*** All inch measurements are converted from millimeters. Inch measurements are estimated.
*** All measurements in ( ) are millimeters.
MODEL NO.:
RA94
30SQB
-
5
(30”)
RA9436SQB-5 (36”)

12
MODEL
NO.:
RA9430SQB
-
DC
30
-
5 (30”)
RA9436SQB-DC30-5 (36”)
MODEL NO.:
R
A9430SQB
-
DC46
-
5 (30”)
RA9436SQB-DC46-5 (36”)
Extension Duct Cover Model:
RA0930DC
* For the diagram of hood
dimension, please refer to
Page 11.
Extension Duct Cover Model:
RA0946DC
* For the diagram of hood
dimension, please refer to
Page 11.

13
PARTS LIST
MODEL NO.:
RA94
30SQB
-
5 / RA9430SQB
-
DC30
-
5 / RA9430SQB
-
DC46
-
5
(30”)
RA9436SQB-5 / RA9436SQB-DC30-5 / RA9436SQB-DC46-5 (36”)
NO.
DESCRIPTION
MODEL /SIZE
PART NO.
1 Duct Cover-Mounting Bracket L1-0203-0092
2 Duct Cover RA092DC-1 12-09200-61
3 6” Round Plastic Exhaust L1-0505-0003
4 LED Light (3W) L1-0403-0301
5 Control Panel L1-0404-6001-A
6 Control Panel Support L1-0207-1630
7 Blower System X5-L1-0302-0120-802RO
8 Capacitor Support L1-0201-0092
9 Processor Board L1-0404-6001-B
10 Capacitor x 1PCS L1-0401-0120-12
11 Baffle Filter L1-0214-0122
RA9436SQB-5,
RA9436SQB-DC30-5,
RA9436SQB-DC46-5
11
RA9430SQB-5,
RA9430SQB-DC30-5,
RA9430SQB-DC46-5
11

14
CIRCUIT DIAGRAM
MODEL NO.:
RA9430SQB
-
5 / RA9430SQB
-
DC30
-
5 / RA9430SQB
-
DC46
-
5
(30”)
RA9436SQB-5 / RA9436SQB-DC30-5 / RA9436SQB-DC46-5 (36”)

15
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on. Make sure the circuit breaker and the
unit’s power is ON. Use a voltage meter
to check the power supply.
The wire connection is not secure. Check and tighten wire connection.
The control panel and processor
board wiring are disconnected. Check wire continuity from control panel to processor board.
The control panel and processor
board is defective. Replace the control panel or processor board.
Lights are
working, but
motor(s) is
not.
The motor(s) is defective. Replace the motor.
The capacitor(s) is defective. Replace capacitor(s).
The control panel or processor
board is defective. Replace the control panel or processing board.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage and air chamber.
The turbine impeller/squirrel cage is
not balanced. Replace the turbine impeller/squirrel cage.
Hood is not secured in place. Check the installation of hood, tighten
the mounting bracket.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective.
Replace LED light fixture(s)
The light wiring(s) is loose.
Check wire continuity from processor board to light transformer to LED light
fixture(s).
The control panel or processor
board is defective.
Replace the control panel or processing
board.
The range
hood is not
venting out
correctly.
The range hood is installed outside
of the manufacture recommended
clearance.
Adjust the clearance between the range
hoods and cook top to 26” to 30”. For
Island range hood, the clearance
between the range hoods and cook top
is 30” to 36”.
There is no make-up air inside the
house. Open the window to enhance the performance of the range hood by
creating a sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size. Change the ducting according to the manufacture suggestion.
Cold air is
coming into
the home.
The pipe connection is not properly
sealed. Check the pipe installation.
The damper is not properly installed
or is missing from the installation. Check the damper installation.
The damper is not installed. By installing the damper, it will help to
eliminate air backflow.

16
WARRANTY
WARRANTY CERTIFICATE
In order to obtain warranty service, you must provide proof of original purchase from a
KOBE authorized Dealer. Please keep a copy of your original invoice as proof of
purchase.
ONE-YEAR LIMITED LABOR WARRANTY ON KOBE DELUXE SERIES:
For one year from the date of your original invoice from a KOBE authorized dealer, we will repair any
parts or components free of charge that failed due to manufacturing defects. KOBE reserves the right to
replace, rather than repair the product free of charge at our sole discretion.
It is your sole responsibility to ensure the product is readily accessible for the service technician to
perform repairs. The service technician will not, under any circumstance, remove, alter or modify
any fixture built around and/or connected to the product to gain access to perform repairs.
TWO-YEAR LIMITED PARTS WARRANTY ON KOBE DELUXE SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will provide non-
consumable replacement parts or components free of charge that failed due to manufacturing defects.
Consumable parts such as lights bulbs, filters, fuses, and oil cups are not covered by this warranty.
WHAT IS COVERED:
This warranty is valid in the United States and Canada. It is non-transferable and applies only to the
original purchaser and does not extend to subsequent owner of this product. In Hawaii, Alaska and
Canada, this warranty is limited. There may be additional shipping charges for parts and service
technician travel costs in remote areas or locations 30 miles outside of KOBE authorized service area.
WHAT IS NOT COVERED:
1. Normal wear and tear, regular service and maintenance required for the product.
2. Consumable parts such as light bulbs, filters, fuses, and oil cups.
3. Chips, scratches or dents due to abuse or misuse of the product, use of corrosive and abrasive
cleaning products.
4. Damages caused by accident, fire, flood and other Acts of God.
5. Services in remote areas or locations 30 miles outside of KOBE authorized service area.
6. Labor cost incurred in connection with the removal of range hood, and reinstallation of
replacement range hood, nor does it cover any other contingent expenses.
7. Scratches inside the hood, back of the baffle filter, and inside the duct cover.
THIS WARRANTY WILL BE VOIDED WHEN:
1. Improper installation and failure to follow installation instructions.
2. Any repair, alteration, modification not authorized by KOBE.
3. Duct alteration, modification and connection.
4. Incorrect electric current, voltage or wiring.
5. Improper usage of the product such as commercially, outdoor or other usage other than its
intended purpose which is residential indoor usage only.

17
6. Product is purchased from an unauthorized KOBE dealer.
7. Product is damaged due to negligence, misuse, abuse, accident.
If we determine that the warranty exclusions listed above applies or if you fail to provide all necessary
documentation for warranty service, you will be responsible for all expenses associated with the
requested service, including parts, labor, shipping, travelling, and any other expense related to the
service request.
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT KOBE RANGE HOODS SERVICE
CENTER:
From the 48 contiguous states:
Toll Free: 1-877-BUY-KOBE (289-5623)
E-Mail: customer.serv[email protected]
From Alaska, Hawaii, and Canada:
TEL: [phone]
E-Mail: customer.serv[email protected]