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3.2 Troubleshooting
Error message display:
Error Message Cause Solution
E 1 - E8 A counting sensor may have
collected dust or is obscured by a
foreign object.
Clean the counting sensor using
an air duster and cleaning swab
(refer to section 3.1). Inspect
coin outlet openings for possible
foreign material that may be
present (rubber bands, paper, etc.)
E9 Running sensor does not detect
the rotation of the coin platter.
Clean the running sensor (refer to
section 3.1).Inspect the interior of
the machine for possible foreign
material that may be preventing
the coin platter from rotating.
EA 1. Coins present in the hopper
when the machine is turned on or
defective coin sensor
1. Press the “START/STOP” button
to clear the error. Empty any coins
in coin trays back into the hopper.
If the error persists, contact Kolibri Technical Service Center (refer to section 3.3).
Other possible errors:
Problem description Cause/Action
Does not function after the unit has
been turned on.
Ensure the power cord is connected properly.
Unplug the machine from any power source and
replace the fuse (F2AL250V) located on the bottom
of the machine.
Inaccurate counting Clean counting sensors using an air duster or
microber cloth. Refer to section 3.1.
Coins are jammed. Turn off the machine. Remove the three housing
screws and carefully lift up the housing. Refer to
section 3.1.
Remove any foreign objects or coins from the
distribution plate. Refer to section 3.1.
Turn the unit on and restart counting.
If the error persists, contact Kolibri Technical Service Center (refer to section 3.4).
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3.3 Warranty
The KCS-2000 is warranted for a period of one year from the date of purchase. In most cases
a unit malfunction can easily be corrected by performing a thorough cleaning.
• Customer should allow the manufacturer the time and opportunity to test and diagnose the
machine to determine warranty and non-warranty claims
• After receiving and unpacking the unit, customer shall keep the package and its user
manual. Warranties are canceled in the event the device is transported in a non-original
packaging or operation/maintenance conditions are not mett
• Company is not responsible for unit malfunction due to improper maintenance, storage, or
transportation including, but not limited to mechanical damage
• Manufacturer is entitled to introduce updated software, not described in the current
user manual
Non-Warranty Service:
The manufacturer can perform maintenance and cleaning for an extra fee. For a
non-warranty repair or maintenance quotation, contact our Technical Support team.
Warranty service is not available in the following cases:
• Cleaning of the unit from dust and mud
• Operation or maintenance rules requirements set in the user manual are not met
• There is mechanical damage to the unit or the sealed portions of the unit have been opened
or tampered with
• There are foreign objects or liquid inside the unit
The warranty does not cover shipping to Kolibri’s technical service center.