Krups NESCAFE Dolce Gusto neo User manual

USER MANUAL
SCAN ME
Read the Safety Precautions before rst use.
COFFEE SHOP AT HOME
NEW
YOUR
COFFEE SHOP AT HOME
NEW
YOU R

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COFFEE SHOP AT HOME
NEW
YOU R

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CONTENTS
MACHINE OVERVIEW 4
CONNECT YOUR MACHINE 5
MACHINE STATUS OVERVIEW 6
RINSE (BEFORE FIRST USE) 8
BEVERAGE CHOICE 10
BEVERAGE PREPARATION 12
BLACK COFFEE PREPARATION (POD ONLY) 13
COFFEE SPECIALTIES PREPARATION (POD AND POUCH) 14
OTHER DRINKS PREPARATION (POUCH ONLY) 15
CLEAN (REGULARLY) 16
DESCALE 18
DESCALE THE MACHINE & THE JET NOZZLE 22
ALERTS / TROUBLESHOOTING 24

4
Water Tank
(1.3 L)
Slider
Pod Inlet / Shutter
Bluetooth®and WiFi LED
Multi Coloured Start Button
Drip Grid
Pod Bin
Drip Tray
Cleaning pin
(under the drip tray)
MACHINE OVERVIEW
Pouch Door / Holder
Cleaning Door
ON/OFF Button
To save energy, the
machine automatically
switches o after
1 minute.
GB / IE
220–240 V, 50/60 Hz,
1340–1600 W
4.3 kg
Max. 15 bar
5–45 °C
41–113 °F
A = 14.9 cm
B = 33.9 cm
C = 40.1 cm
AB
C
Frequency of BLE/WiFi module
• BLE: 2402 ~ 2480 MHz
• WiFi: 2412 ~ 2484 MHz
Maximum power emitted by the module
• BLE: 0 dBm or 1 mW
• WiFi: +20 dBm or 100 mW
Consumption in Standby mode
• < 50 mW

5
CONNECT YOUR MACHINE
How to pair your machine?
1 Have your phone near your machine
2 Enable Bluetooth® and WiFi on your phone
3 Open the NESCAFÉ® Dolce Gusto® app
4 Follow the pairing instructions
5 You’re connected once the WiFi LED is steady white
OR
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Cup customisation
Reward for every cup
Help and support
Smart re-order
We recommend you connect your machine with the NESCAFÉ® Dolce Gusto® app.
X
WiFi LED is blinking
The machine is trying to re-connect. It might take a few seconds. If the
problem persists, check the online FAQ. If the WiFi LED is blinking fast,
the machine’s firmware is being updated.
WiFi LED is not lit
The machine is not connected. Redo the Bluetooth® pairing and the WiFi
connection steps.
Frequency of BLE/WiFi module
• BLE: 2402 ~ 2480 MHz
• WiFi: 2412 ~ 2484 MHz
Maximum power emitted by the module
• BLE: 0 dBm or 1 mW
• WiFi: +20 dBm or 100 mW
Consumption in Standby mode
• < 50 mW

6
Start Button
Indication Machine Status Action needed For details, see page(s)
FLASHING GREEN
Heating up Wait a few seconds until
it turns steady green
Top up time for beverage
preparation
For a longer cup, press
the start button again 12
STEADY GREEN
Ready for beverage
preparation or beverage
preparation completed
Insert a pod
and/or a pouch 13 – 15
DIMMING GREEN
Preparing a Beverage or
dispensing hot water
Wait until the end of the
beverage preparation 13 – 15
Rinsing mode Wait until rinsing stops 8
STEADY BLUE
The water tank is empty
Refill the water tank,
ensure it’s correctly
placed
24
The machine needs
water priming
For priming issue, try to
press the start button again
(at least 2 more times)
The jet nozzle needs
descaling
Clean and descale the
jet nozzle 21 – 23
FLASHING WHITE
The pod bin is full or not
well inserted or a pod is
blocked
Empty the pod bin or
remove the blocked pod 25
MACHINE STATUS OVERVIEW

7
Start Button
Indication Machine Status Action needed For details, see page(s)
STEADY YELLOW
A pouch is left in the
machine
The pouch needs to
be removed (open and
close the pouch door).
26
FLASHING YELLOW
The pod or the pouch
cannot be detected
Reinsert the pod or the
pouch 26 / 27
ORANGE
The machine needs to
be descaled and the jet
nozzle cleaned
Follow the descaling
and jet nozzle cleaning
procedure
18 – 23
PURPLE
The machine is ready for
jet nozzle removal and
cleaning
Remove and clean the
jet nozzle 22 – 23
STEADY RED
Technical error
Unplug and replug
the machine. If not
successful, call the the
NESCAFÉ® Dolce Gusto®
hotline
29
The machine cannot be
switched on
Check if the power plug
is correctly plugged
in and press the ON/
OFF button. If the
problem persists, call the
NESCAFÉ® Dolce Gusto®
hotline
30

8
RINSE (BEFORE FIRST USE)
2Fill the water tank with ambient
temperature fresh drinking water.
Insert the water tank back into the
machine. Remove the drip tray.
1Remove the water tank. Push it
from the left side toward the right.
Always keep the machine upright.
3Place an empty large container
(0.5 L) under the coee outlet.
Plug in the machine.
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4Switch on the machine by pressing
the ON/OFF button on the right
side. The start button flashes green.

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6Empty the container and water tank
when rinsing stops (the start button
goes steady green). Refill and
reinsert the water tank, reinsert the
drip tray. The machine is now ready
to be used.
5Close the slider (without a pod) and
press the start button for 5 seconds.
Release when the button flashes
green twice. The button starts
softly dimming green and rinsing
starts.
~5 s
RINSE (BEFORE FIRST USE)
If the machine is left unused for
more than 2 days, the machine must
be rinsed. Make sure that no pod or
pouch remains in the brewing unit
before rinsing.
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10
BEVERAGE CHOICE
Your Coee Shop at home*
With a pod, a pouch or a combination of the two,
prepare your favorite beverage.
* This shows examples of the varieties of beverages you can enjoy with your NEO
machine. For further discovery, please visit our NESCAFÉ® Dolce Gusto® website.
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Type Beverage Pod Pouch Indicative
cup size
Indicative
preparation
time
BLACK COFFEES
– 45 ml 20 s
Espresso
–
205 ml
(50 ml espresso
+ 155 ml hot
water)
1 min 15 s
Americano
– 400 ml 3 min 30 s
NEW:
Drip-style coee
– 200 ml 1 min 30 s
Grande