8"
Troubleshooting'
"
Cannot&connect&to&router&via&the&cable&for&programming&
Blue"LAN"cable"may"not"be"plugged"into"
1. For"initial"programming,"the"supplied"blue"LAN"cable"from"the"yellow"LAN"port"#1"on"the"back"of"the"router"to"
the"LAN"connector"on"your"computer."
&
On&MAC&there&is&no&AirPort&icon&
AirPort"icon"needs"to"be"turned"on"
•Open"Network"preferences,"click"on"the"AirPort"in"the"left"hand"listing"of"Networks,"check"the"“Show"AirPort"
status"in"menu"bar”."
&
Cannot&connect&to&router&via&Wi‐Fi&
The"computer"may"not"have"a"Wi‐Fi"modem"or"it"may"not"be"turned"on."
•Make"sure"that"the"wireless"modem"in"the"computer"is"turned"on."Sometimes"this"is"a"physical"switch"on"the"
outside"of"the"computer"or"has"to"be"turned"on"via"software.&
WLAN"on"router"may"not"be"turned"on&
•On"the"back"of"the"router"is"a"switch"labeled"ON/OFF."This"must"be"ON"for"the"Wi‐Fi"to"work.&
&
Can&connect&to&router&via&Wi‐Fi&but&cannot&connect&to&internet.&
After"plugging"in"the"Hele"USB"card"and"going"through"about"30"seconds"initialization,"the"EVDO"light"on"the"router"
should"be"green."If"it"is"yellow,"it"means"that"the"card"is"not"connected."Check:"
1. Card"has"already"been"activated."
2. Card"is"plugged"into"router"and"NOT"computer."
3. Card"has"RF"signal"(green"light"on"card"should"be"on"and"flashing."Follow"instructions"in"Kyocera"QuickStart"
Guide"for"checking"signal"strength.)"
4. The"correct"Username"and"password"of"the"card"has"been"entered"into"the"router"on"the"Basic>WAN"tab."
Username"must"be""<your"MDN>@mobipcs.com."
5. A"security"level"of"GOOD,"BETTER,"or"BEST"has"been"selected"and"is"not"NONE."
&
When&trying&to&connect&via&Wi‐Fi&to&the&router&the&connection&just&stays&on&“Acquiring&Network&Address”.&
Username"and/or"password"for"the"card"may"be"incorrect"
•Check"that"the"correct"Username"and"password"of"the"card"has"been"entered"into"the"router"on"the"
Basic>WAN"tab."Username"must"be""<your"MDN>@mobipcs.com."
Router&keeps&saying&invalid&password&when&entering&Administration&login&
The"administration"login"has"been"changed"and"is"no"longer"the"default."Follow"Reset"instructions"on"enclosed"
instructions"with"the"router."You"will"have"to"completely"go"through"installation"again"on"router"(these"instructions)"