LABS AMPLIFI User manual

AmpliFi™Home Wi-Fi System
USER GUIDE
HOME WI-FI PERFECTED™

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Table of ContentsAmpliFi User Guide
ULabs
Table of Contents
Chapter 1: Getting Started ............................................1
Introduction ....................................................................... 1
Installation ......................................................................... 1
Touchscreen of the Router .......................................................... 4
Chapter 2: Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Router Settings..................................................................... 5
Mesh Point Settings ...............................................................12
Chapter 3: Performance .............................................13
Throughput .......................................................................13
ISP Test............................................................................13
Chapter 4: Guest ....................................................15
Quick Setup .......................................................................15
Status and Settings ................................................................15
Chapter 5: Clients ...................................................17
Client Details ......................................................................17
Chapter 6: Diagnose .................................................19
Appendix A: FAQs ...................................................21
Getting Started....................................................................21
Troubleshooting ..................................................................22
Advanced Features ................................................................23
Appendix B: Contact Information ....................................25
24/7 Live Chat Support ............................................................25
Support ...........................................................................25
Corporate Headquarters ...........................................................25

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Table of Contents AmpliFi User Guide
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Chapter 1: Getting StartedAmpliFi User Guide
ULabs
Chapter 1: Getting Started
Introduction
Thank you for purchasing the AmpliFi™Home Wi-Fi System.
This User Guide describes the following:
• installation process (see below)
• “App Features” on page3
• “Touchscreen of the Router” on page4
Installation
The AmpliFi Router can be installed using one of the
following methods:
• AmpliFi app for iPhone®
• AmpliFi app for Android™
• Connecting to the default AmpliFi wireless network (SSID)
from a computer or tablet.
App Users
Download and install the AmpliFi app from the App Store or
Google Play™Store.
If you are not using the app to install the AmpliFi Router,
please skip step 1 and proceed to step 2.
1 Launch the AmpliFi app.
iPhone Users: Ensure that Bluetooth is enabled.
Android Users: Ensure that Wi-Fi is enabled.
2 Power o your broadband modem.
3 Connect one end of the Ethernet Cable to your
broadband modem and the other end to the Internet
port on the AmpliFi Router.
4 Connect the Power Adapter to the power port on the
AmpliFi Router.

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5 Connect the Power Adapter to a power outlet.
6 Power on your broadband modem.
7 App Users Follow the on-screen instructions to
congure your AmpliFi Router.
Non-App Users Perform the following steps:
• Tap the touchscreen on the AmpliFi Router.
• Use a computer or tablet to connect to the unique
wireless network (SSID) displayed on the screen of
your AmpliFi Router.
Please connect to this
Wi-Fi Network
AFI-R-HD-1234567890XX
Setup
• Launch a web browser and a portal will appear. Enter
a new name for your wireless network and create a
wireless password. Click Save & Continue.
• Connect to the new wireless network that you’ve
created from your computer or tablet.

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App Features
Tap the icon in the upper left of the app to display
additional features.
A slide-out menu appears to the left.
Live Support Live chat support is available within the app,
24 hours a day, 7 days a week.
Live chat is also available at help.amplifi.com by
selecting Chat with us in the bottom right.
About Visit the AmpliFi website at: www.amplifi.com
Terms of Service Read the terms of service for the
AmpliFiapp.
Logout The app accesses one AmpliFi network at a time.
If you want to access a different AmpliFi network, perform
these steps:
1. Tap Logout.
2. The AmpliFi app will search for AmpliFi devices.
3. Tap the appropriate Router.
Start Wizard After you log out of the AmpliFi app, this
option is available. Tap Start Wizard to run the setup
wizardagain.
The AmpliFi app offers the following features at the bottom
of the screen.
Devices
Devices The system dashboard is displayed
in the Devices window. It provides an overview
of the AmpliFi Wi-Fi system including network
status, number of connected clients, and active
download/upload speeds. Tap the Router to
display/edit Router settings or tap a Mesh Point to
display signal quality, view/edit the device name,
view Mesh Point details, and locate or reboot
the Mesh Point. For details, go to “Devices” on
page5.
Performance
Performance Tap Start Test on the Performance
screen to run a speed test that will provide your
download speed, upload speed, and connection
ping time. A history of recent tests is displayed at
the bottom. For details, go to “Performance” on
page13.
Guest
Guest To provide guest access, determine the
number of guests, select a time limit for their
access, and tap Start. Guests simply connect to
your wireless network named with the -guest label.
No password is required. As guests connect, the
number of users connected will be displayed in
the app. Tap Stop at any time to turn off the guest
network. For details, go to “Guest” on page15.
Clients Displays a list of connected clients and the
AmpliFi device they are connected to. Tap a client
device to see the client details. For details, go to
“Clients” on page17.
Diagnose The Diagnose option will check your
WAN link, IP settings, Internet connection, and
Mesh Point status. For details, go to “Diagnose” on
page19.

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Touchscreen of the Router
The touchscreen of the Router offers the following screens:
• “Time and Date” on page4
• “Throughput” on page4
• “IP Addresses” on page4
• “Speed” on page4
For configuration, refer to the AmpliFi app.
Time and Date
MO
JUL 18
AMPLIFI
AM
1137
• Time Displays the time of day.
• Day of the Week Displays the day of the week.
• Date Displays the calendar date.
Throughput
JUL 15 — NOW
Total MB
317.9
126.4
• Date Displays the calendar date.
• Total MB, Upload Displays the total amount of data
uploaded.
• Total MB, Download Displays the total amount of data
downloaded.
IP Addresses
WAN IP
1
10.0.2.192
ROUTER IP
192.168.124.1
• WAN IP Displays the public or Internet IP address of the
Router.
• Router IP Displays the local IP address of the Router.
Speed
• Speed, Upload Displays the current upload speed.
• Speed, Download Displays the current download speed.

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AmpliFi User Guide Chapter 2: Devices
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Chapter 2: Devices
The Devices screen displays the system dashboard. It
provides an overview of the AmpliFi Wi-Fi system including
network status, number of connected clients, and active
download/upload speeds.
Tap the Router to display/edit Router settings. Go to the
Router Settings section in the next column for details.
Tap a Mesh Point to display signal quality, view/edit
the device name, view Mesh Point details, and locate or
reboot the Mesh Point. Go to “Mesh Point Settings” on
page12 for details.
If new firmware updates are available, then we recommend
that you update the AmpliFi devices.
Note: Your Wi-Fi will be temporarily down while you
update the AmpliFi devices. If you have significant
network activity, such as a download or upload in
progress, you can postpone the update until an
appropriate time.
Router Settings
The Settings screen for the Router offers a variety of
configuration options.
General Access device settings. Go to “General” on
page6for details.
Internet Access Internet connection settings, including
service type: DHCP, Static IP, or PPPoE. Go to “Internet” on
page7for details.
Wireless Access wireless network settings. Go to
“Wireless” on page8for details.
DHCP Server Access DHCP (Dynamic Host Configuration
Protocol) settings, which determine how IP (Internet
Protocol) addresses are assigned in your network. Go to
“DHCP Server” on page9for details.
Port Forwarding You can forward traffic from one port
to another. Go to “Port Forwarding” on page10 for
details.
About The model name and version numbers of the device
and software, as well as the MAC addresses of the hardware
interfaces, are displayed. Go to “About” on page10 for
details.
Firmware Update Check for updates to the device
firmware. Go to “Firmware Update” on page11 for
details.

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General
The General screen for the Router allows you to access
device settings. Tap to save your changes.
General
• Device Name Displays the descriptive name of the
Router. Tap to change it.
Time
• Time Zone Select the appropriate time zone for your
location.
• 24-Hour Time Select this option to display the time
in 24-hour format (for example, 6:00 pm is displayed as
1800).
Brightness
• LCD Use the slider to adjust the brightness of the Router’s
LCD screen.
• LED Use the slider to adjust the brightness of the Router’s
bottom LED.
• Night Mode Enabled by default, the LCD screen turns off
at night.
-Night Mode We recommend keeping this option
enabled to avoid any disturbance from the backlight
and preserve the LCD screen.
-Begins Change the time that Night Mode activates.
-Ends Change the time that Night Mode deactivates.
Tap to save your changes.
Sound Effects
• System Sound Enabled by default. The Router emits
notification sounds when an action is complete (for
example, when a setting is saved).
• Tap Sound Enabled by default. The Router emits a sound
every time you tap on the screen.
Tap to save your changes.
Actions
• Locate The LED of the Router flashes several times.
• Change Password You can change the administrator or
device password.
-Password Enter the new password.
-Verify Password Enter the new password again.
-Show Password Disabled by default. Select this option
to display the password in plain text.
Tap to save your changes.
• Reboot Restarts the Router.
• Factory Reset Resets the Router and all online Mesh
Points to factory default settings.

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Internet
The Internet screen for the Router allows you to access
Internet connection settings, including service type: DHCP,
Static IP, or PPPoE. Tap to save your changes.
• Network Type Select the type of Internet connection you
use: DHCP, Static, or PPPoE.
DHCP
The use of the Dynamic Host Configuration Protocol (DHCP)
is the default. The Router automatically acquires network
settings from the service provider’s DHCP server.
• IP Address Displays the IP address assigned by your ISP
(Internet Service Provider).
• Network Mask Displays the network or subnet mask of
the Router.
• Gateway Address Displays the IP address of the service
provider’s gateway router.
• Primary DNS Address Displays the IP address of the
service provider’s primary DNS (Domain Name System)
server.
• Secondary DNS Address Displays the IP address of the
service provider’s secondary DNS server.
Static
The service provider assigns fixed network settings to your
service for manual entry.
• IP Address Enter the Internet IP address of the Router.
• Network Mask Enter the network or subnet mask of the
Router.
• Gateway Address Enter the IP address of the service
provider’s gateway router.
• Primary DNS Address Enter the IP address of the service
provider’s primary DNS server.
• Secondary DNS Address Enter the IP address of the
service provider’s secondary DNS server.
PPPoE
Point-to-Point Protocol over Ethernet (PPPoE) is a virtual
private and secure connection between two systems that
enables encapsulated data transport.
• PPPoE Username Enter the username used to connect to
the PPPoE server.
• PPPoE Password Enter the password used to connect to
the PPPoE server.
• Show Password Disabled by default. Select this option to
display the password in plain text.
• Primary DNS Address Enter the IP address of the service
provider’s primary DNS server.
• Secondary DNS Address Enter the IP address of the
service provider’s secondary DNS server.
• UPnP Enabled by default. Universal Plug and Play
automatically configures port forwarding when you have
hardware that supports UPnP.
• Clone MAC Address Disabled by default. Select this
option to clone a computer’s MAC address to the Router.
Enter the MAC address in the field provided.
This may be helpful if your service provider registered
the MAC address of the computer you had previously
connected to the modem. MAC address cloning allows the
Router to be recognized instead.

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• Bridge Mode Disabled by default. Bridge mode can
help you grow your network and/or separate networks. It
allows you to use multiple Routers on the same network
by placing one of the Routers in bridge mode and
connecting it to a port on the other Router.
Here are a few of the most common applications for
bridge mode:
• Connect two Routers to share network resources.
• Use the Router as an additional access point on an
existing network.
• Use the Router with a fiber service.
Tap to save your changes.
Wireless
The Wireless screen for the Router allows you to access
wireless network settings. Tap to save your changes.
General
• SSID Name The name of the wireless network is
displayed. Tap to change it.
• Password The password to the wireless network is
displayed. Tap to change it.
• Verify Password To change the password, enter the new
password again.
• Show Password Disabled by default. Select this option to
display the password in plain text.
• Security Select the type of wireless security you use:
None, WPA PSK, or WPA2 PSK (recommended). WPA2PSK
is the default.
• Hidden SSID Disabled by default. Select this option if
you don’t want the wireless network name or SSID to be
broadcast.
Guest
• SSID Name The name of the guest wireless network is
displayed. Tap to change it.
• Password The password to the guest wireless network is
displayed. Tap to change it.
• Verify Password To change the guest password, enter
the new password again.
• Show Password Disabled by default. Select this option to
display the guest password in plain text.
• Security Select the type of wireless security you use:
None, WPA PSK, or WPA2 PSK. None is the default.
• Hidden SSID Disabled by default. Select this option if
you don’t want the wireless network name or SSID to be
broadcast.
Other
• Country Select the appropriate country.
• Band Steering Band steering directs your devices to the
5 GHz band for higher performance. If the Router signal
weakens, it redirects to the 2.4 GHz band (which has
more range). Enabled by default, you can disable it and
manually select 2.4 or 5 GHz.
• Router Steering Router steering directs devices to
connect to the Router instead of Mesh Points when
possible (even if the Router signal is weaker). Disabled
by default, this feature may provide faster speeds when
enabled in some instances.
• Separate Wi-Fi SSID Disabled by default. Select this
option to create separate wireless networks for the
2.4GHz and 5 GHz radio bands.
This may be helpful if you want more control over which
radio band a client device uses. For example, if your device
can use the 5 GHz radio band and it is within range, then
the best option is to connect to the 5 GHz network.
Tap to save your changes.

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• Advanced Select this option to customize the wireless
settings for the 2.4GHz and 5 GHz radio bands.
2.4 GHz
-Automatic Enabled by default. Disable this option to
specify a channel setting.
-Channel Select the appropriate channel to use.
-Bandwidth Select the appropriate channel width,
20MHz or 20/40 MHz.
5 GHz
-Automatic Enabled by default. Disable this option to
specify a channel setting.
-Channel Select the appropriate channel to use.
-Bandwidth Select the appropriate channel width,
20MHz, 40MHz, or 80 MHz.
Tap to save your changes.
DHCP Server
The DHCP Server screen allows you to access the DHCP
settings, which determine how IP addresses are assigned
in your network. By default, the Router acts as a local DHCP
server to assign IP addresses to DHCP clients (devices such
as computers and smartphones) on the network. Tap to
save your changes.
Address
The range of available IP addresses is displayed. The DHCP
server assigns IP addresses from the pool (or group) of IP
addresses.
DHCP Settings
• Range The current range is displayed. Select the range
you want to use.
• Subnet The current subnet is displayed. Select the subnet
you want to use.
• Start The current starting IP address of the range is
displayed. Select the starting IP address you want to use.
• End The current ending IP address of the range is
displayed. Select the ending IP address you want to use.
• Lease Validity The IP addresses assigned by the DHCP
server are valid only for the duration specified by the lease
time. Increasing the time ensures client operation without
interruption, but could introduce potential conflicts.
Decreasing the lease time avoids potential address
conflicts, but might cause more slight interruptions to the
client while it acquires a new IP address from the DHCP
server. Select the appropriate option: 1 hour, 2 hours,
4hours, 8 hours, 12 hours, 1 day, 1 week, or 1 month
(30 days), or 1 year (365days).
Tap to save your changes.

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Static Leases
To map a static IP address to a specific MAC address, tap +.
-Name Enter a descriptive name for the device that will
be assigned a static IP address.
-MAC Address Enter the MAC address of the device.
-IP Address Select the IP address you want to assign.
Tap to save your changes.
Port Forwarding
The Port Forwarding screen for the Router allows you to set
up port forwarding rules. Typically you configure a port
forwarding rule so a host on the external network can access
a server on the internal network by using the public IP
address (or hostname) of the Router.
To create a port forwarding rule, tap +.
-Name Enter a descriptive name for this rule.
-IP Address Enter the LAN IP address that will receive
the forwarded port traffic.
-Source Port Enter the port or ports that will be
forwarded to the LAN. You can identify the port or ports
by name, number, and/or range. To specify multiple
ports, use a comma-separated list.
Example: https,20-23,554
-Dest. Port Enter the port or ports that will receive the
forwarded port traffic. You can identify the port or ports
by name, number, and/or range. If you do not specify
this port, then the original destination port of the traffic
will be used.
-Protocol Select the appropriate protocol: TCP, UDP, or
TCP & UDP.
Tap to save your changes.
About
The About screen for the Router displays the model name
and version numbers of the device and software, as well as
the MAC addresses of the hardware interfaces.
Device
• Model Name Displays the model of the Router.
• Hardware Revision Displays the revision number of the
Router hardware.

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Software
• Version Displays the version number of the Router
software.
• Revision Displays the revision number of the Router
software.
MAC Addresses
• WAN Network Displays the MAC address of the WAN
(Internet or public) interface.
• LAN Network Displays the MAC address of the LAN
(local) interface.
• Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz
wireless interface.
• Wi-Fi 5 GHz Displays the MAC address of the 5GHz
wireless interface.
• Guest Wi-Fi 2.4 GHz Displays the MAC address of the
guest 2.4 GHz wireless interface.
• Guest Wi-Fi 5 GHz Displays the MAC address of the guest
5 GHz wireless interface.
• Bluetooth Displays the MAC address of the Bluetooth
interface.
Firmware Update
The Firmware Update screen allows you to check for updates
to the device firmware for the Router and Mesh Points.
• Up to date If there are no firmware updates available,
then “Up to date”is displayed.
• Updates Available If firmware updates are available,
then the current and update version numbers for the
firmware are listed for each applicable device. Tap Update
All to proceed with all available firmware updates.
Note: Your Wi-Fi will be temporarily down while you
update the AmpliFi devices. If you have significant
network activity, such as a download or upload in
progress, you can postpone the update until an
appropriate time.

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Mesh Point Settings
The General screen for the Mesh Point allows you to access
device settings. Tap to save your changes.
Signal Quality
• Signal Strength Displays the percentage of signal
strength.
• Mesh Point Band Displays the radio band used by the
Mesh Point. Select 2.4 GHz or 5 GHz. The default is 5GHz.
General
• Device Name Displays the descriptive name of the Mesh
Point. Tap to change it.
• About Select this option for more information about the
Mesh Point. Go to the About section (below) for details.
Actions
• Locate The Mesh Point emits a sound beacon for several
seconds.
• Reboot Restarts the Mesh Point.
Tap to save your changes.
About
The About screen for the Mesh Point displays the model
name and version numbers of the device and software, as
well as the MAC addresses of the hardware interfaces.
Device
• Model Name Displays the model of the Mesh Point.
• Hardware Revision Displays the revision number of the
Mesh Point hardware.
Software
• Version Displays the version number of the Mesh Point
software.
• Revision Displays the revision number of the Mesh Point
software.
MAC Addresses
• Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz
wireless interface.
• Wi-Fi 5 GHz Displays the MAC address of the 5GHz
wireless interface.
• Guest Wi-Fi 2.4 GHz Displays the MAC address of the
guest 2.4 GHz wireless interface.
• Guest Wi-Fi 5 GHz Displays the MAC address of the guest
5 GHz wireless interface.
• Bluetooth Displays the MAC address of the Bluetooth
interface.

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Chapter 3: Performance
The Performance screen allows you to access the throughput
statistics and run a speed test. You can examine up-to-date,
second-by-second performance so you know how the
Router and Mesh Points are communicating with your
devices. Having access to the Router’s data is useful if your
network has issues or if you make changes to your network.
Throughput
The initial view displays the Throughput graph. It shows a
recent history of upload and download throughput. The
maximum upload and download values are labeled in the
graph, and the current upload and download values are
displayed on the right.
Swipe to the right to display the Throughput pie chart. It
shows the percentages of current download and upload
data usage. The Total Usage column displays the total
amount of data uploaded and downloaded.
ISP Test
You can run a speed test that will provide your download
speed, upload speed, and connection ping time. A history of
recent tests is displayed at the bottom.
Tap Start Test to run the speed test. When the test is
complete, the following results will be displayed:
Time Displays the date and time of the speed test.
Download Displays the download speed.
Upload Displays the upload speed.
Ping Displays the duration of the average Ping round-trip
time.

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Chapter 4: Guest
The Guest screen allows you to quickly enable a guest
wireless network for guest access.
Quick Setup
To enable the guest network:
1. Select how many guests, up to a maximum of 10, you
want to allow.
2. Set a time limit for how long you want them to have
access to it.
3. Tap Start. Your guest network is now active.
Guests simply connect to your wireless network named with
the -guest label. No password is required unless you enable
a guest password in the Wireless settings (tap Settings for
access).
As guests connect, the number of users connected will be
displayed in the app. Tap Stop at any time to turn off the
guest network.
Status and Settings
active/inactive Displays the status of the guest network.
(number of) guests connected Displays how many guests
are currently connected to the guest network.
Max. guest count Displays the maximum number of guests
allowed to connect at the same time.
(countdown) Displays the amount of time remaining
before the guest network is disabled. The countdown starts
as soon as you tap Start.
Share Tap to share the guest network name or SSID. Tap the
appropriate option, or tap Cancel to exit.
Start Tap to enable the guest network.

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Stop Tap to disable the guest network.
Settings Tap to access the wireless settings for more
configuration options, including wireless security options.
Go to “Wireless” on page 8 for details.