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Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and
workmanship for 12 months, from the date of purchase, provided that the product is used in accordance
addition to your rights under the Australian Consumer Law and to other rights and remedies of the
consumer under a law in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a repair, exchange
(where possible) or refund (within Dead on Arrival period) for this product if it becomes defective within
the warranty period.
This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal
wear and tear, neglect or improper storage. Please retain your receipt as proof of purchase
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase.
on the date of manufacture, the condition of the Laser Product and the type of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and repair, replace or fund the
product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser. Customer Service with details
of your defective Laser Product:
Phone: (02) 9870 3340; or Email: support@laserco.com.au or online
www.laserco.com.au/warranty (click on “Consumers (End Users)”).
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours.
When requested, send us the defective Product and a copy of your receipt. Laser will cover the cost of the
return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser Product for inspection, we will
whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Laser
Product will be replaced or repaired, together with the number of days you can expect to wait to receive your
replaced or repaired Laser Product.
Step 5: For further details on warranty cover and returns, please check Terms and Conditions for Warranty
Returns section on www.laserco.com.au/warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
