QUICK USER MANUAL SPK-SB100
5
Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and
workmanship for 12 months, from the date of purchase, provided that the product is used in
accordance with accompanying recommendations or instructions where provided. The benefit of this
warranty is in addition to your rights under the Australian Consumer Law and toother rights and
remedies of the consumer under a law inrelation to the goods or services towhichthe warranty
relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a repair,
exchange (where possible) or refund (within Dead onArrival period) forthis product if it becomes
defective within the warranty period.
This warranty will no longer apply where the defect is a result ofalteration, accident, misuse, abuse,
normalwear and tear, neglector improperstorage. Please retainyour receipt as proof of purchase
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be
verified, your place of purchase or Laser will make an assessment based on the date of manufacture,
the condition of the Laser Product and the type of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and repair, replace or
fund the product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser. Customer Service
with
details
of
you
r
defective
Laser
Product:
Ph
one:
(02)
9
870
3355;
or
Email:
[email protected] or online www.laserco.com.au/warranty (click on “Consumers (End Users)”). Our business address is at
1/6-8 Byfield Street, North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When
requested, send us the defective Product and a copy of your receipt. Laser will cover the cost of the
return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser Product for
inspection, we will inform you of ourassessment ofyour claim within 7days. When wecontact you, we
will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform
you whetheryour defective Laser Product will be replaced or repaired, together with the number of
days you can expect to wait to receive your replaced or repaired Laser Product.
Step 5: For further details on warranty cover and returns, please check Terms and Conditions for
Warranty Returns section on http://www.laserco.com.au/warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
failto be of acceptable quality and the failure does not amount to amajor failure.
