Latsen Technology Pawfit 2 User manual

Pawfit 2 User Manual
2022
V.1.2
Latsen Technology LTD

Contents
Section 1 –In the box ......................................................................................................................... 3
Section 2 - Setting up your Pawfit tracker.......................................................................................... 3
Section 3 –Looking after your Pawfit tracker....................................................................................4
Section 4 –How to charge Pawfit....................................................................................................... 5
Section 5 –Turning on/off your Pawfit 2 tracker and confirming online status................................. 5
5.1 –Switching your tracker on...................................................................................................... 5
5.2 –Checking the tracker is online................................................................................................ 5
5.3 –Switching off your tracker .....................................................................................................6
Section 6 –Tracker LED lights and colours explained....................................................................... 6
Section 7 –A guide to the Map Page..................................................................................................6
7.1 –How to locate you and pet on the map................................................................................... 6
7.2 –Tracker Status Cards.............................................................................................................. 7
7.3 –Live tracking mode ................................................................................................................ 8
7.4 –Light....................................................................................................................................... 8
7.5 –Alarm .....................................................................................................................................9
7.6 –Pawfit Voices.........................................................................................................................9
7.7 –Switching between trackers ................................................................................................... 9
7.8 –Understanding the Map buttons........................................................................................... 11
Section 8 –A guide to the Activity page..........................................................................................13
8.1 –Daily Step Goal....................................................................................................................13
8.2 –Activity data.........................................................................................................................14
8.3 –Switching between pets........................................................................................................ 14
8.4 –Sharing your pet’s activity data ...........................................................................................14
Section 9 –A guide to the History page ...........................................................................................15
9.1 –Understanding the history page............................................................................................15
9.2 –Switching between pets........................................................................................................ 15
9.3 –Exporting History data.........................................................................................................15
Section 10 –A guide to the Walk page............................................................................................. 17
10.1 –Before you start a Walk –adding/removing pets to the Walk........................................... 17
10.2 –Understanding the icons on the Walk map ........................................................................19
10.3 –Walk Reports .....................................................................................................................19
10.4 –Pawfit Contacts.................................................................................................................. 20
Section 11 –A guide to the Profile page ..........................................................................................22
Section 12 –Your Pawfit User Profile..............................................................................................23
12.1 –Settings............................................................................................................................... 23

Section 13 –Your Pet’s Profile.........................................................................................................24
13.1 –Choosing your pet’s activity goal ...................................................................................... 24
13.2 –Family Pet Care.................................................................................................................. 24
Section 14 –Advanced Settings........................................................................................................25
Section 15 –Safety Zones................................................................................................................. 26
15.1 –How to create a Safety Zone.............................................................................................. 26
15.2 –How to edit your zones ......................................................................................................27
15.3 –Why is there sometimes a delay in receiving Safety Zone notifications?.......................... 27
Section 16 –Pawfit Voices...............................................................................................................28
16.1 –How to create and manage Pawfit Voices..........................................................................28
Section 17 –Pawfit Family Pet Care................................................................................................30
17.1 –Before you begin................................................................................................................30
17.2 –Adding someone to your pet’s Family Pet Care ................................................................ 30
17.3 –Managing your pet’s Family Pet Care ...............................................................................32
17.4 –Using Walk ........................................................................................................................ 32
Section 18 –The Pawfit Pals Referral Programme...........................................................................33
18.1 –How it works......................................................................................................................33
18.2 The finer details ....................................................................................................................33
Section 19 –Using the Pawfit app on your smart watch ..................................................................34
19.1 –Navigating the Pawfit smart watch app .............................................................................34
Section 20 –using the Pawfit app on multiple devices.....................................................................36

Section 1 –In the box
Inside your Pawfit box, you’ll find your Pawfit 2 tracker, charging dock, USB charging cable, and
collar attachment clips.
If there is anything missing from your Pawfit 2 box, please get in touch with our customer support
team asap.
Section 2 - Setting up your Pawfit tracker
Before you can start setting up your Pawfit 2 tracker, it will need to be fully charged.
Pawfit charges best when you use a quality USB charger with an output no greater than 5v. A poor
quality USB charger cannot guarantee stable output and any sudden power surges may trigger the
protection unit to shut down the battery and in the worst case might damage the entire circuit.
Now your tracker is charged, it’s time to download the Pawfit app to your smart phone.
Scan the QR on the side of your Pawfit 2 box or search for the Pawfit app in your phone’s app store.
The Pawfit app is compatible with Apple devices using iOS 9.0 or above and android devices using
5.0 or above.
When you have downloaded the Pawfit app, tap its icon to open it up.
Your first step will be to create a free Pawfit account.

Once you have created an account and logged into the app, you’ll be asked if you want to Register a
Pet or Look After Other’s Pet.
Please choose the Register a Pet option and complete the following steps to set up your tracker:
Step 1 –Pet Registration
-Enter your pet’ basic information to complete their profile
Step 2 –Add a profile picture
Step 3 –Add your tracker
-Scan the QR code on the back of the tracker or the tracker box, or type in the tracker’s ID
number which is found underneath the QR code
Step 4 –Choose a WIFI network
-Identifying a WiFi network where your pet spends most of their time will optimise battery life
-You will not need to enter a password
-This can be completed after tracker registration by going to the settings in your pet’s profile
Step 5 –Select a safety zone
-Create a new safety zone or choose from an existing one
-This can be completed after tracker registration by going to the settings in your pet’s profile
If you need any assistance with setting up your tracker, please feel free to contact our customer
support team.
Section 3 –Looking after your Pawfit tracker.
Our Pawfit 2 tracker is designed to be durable and long lasting but it’s not completely indestructible.
To ensure your Pawfit 2 tracker has a long happy life, we recommend showing it some TLC with the
following care tips:
Before you put your tracker on charge, make sure it’s 100% dry, especially the copper
contacts.
Keep Pawfit 2 out of your pet’s mouth to avoid it being chewed and damaged.
Got a dirty Pawfit 2 tracker? Rinse clean with warm water (no soap) or use an antibacterial
wipe before leaving to dry completely.
Regularly check for any dirt and/or water blocking the speakers as this can affect the sound
quality. Give it a rinse and a shake and leave to dry thoroughly.
After contact with sea water, please rinse the tracker in clean water (no soap) before you next
charge it.

Section 4 –How to charge Pawfit
When the battery level is lower than 15%, the tracker’s LED light will flash red every 10 seconds to
indicate the battery is low. You will also receive a low battery notification on your phone when the
battery level is lower than 15% to remind you to charge it too.
Pawfit charges best when you use a quality USB charger with an output no greater than 5v. A poor
quality USB charger cannot guarantee stable output and any sudden power surges may trigger the
protection unit to shut down the battery and in the worst case might damage the entire circuit.
Once your tracker is fully charged, the LED light will turn green. Remove the tracker from the
charger and press the power button for 3 seconds until you hear the “Welcome to Pawfit” message to
turn the tracker back on.
We strongly advise not over charging your tracker as this can shorten the life expectancy of its
battery. Do not leave charging once tracker is fully charged.
Section 5 –Turning on/off your Pawfit 2 tracker and confirming online status
Before you go out with your Pawfit 2 tracker, we always advise checking that it is switched on and
online. When the tracker is online, it means that it has connected to the 2g network and is able to send
and receive data to the Pawfit app.
5.1 –Switching your tracker on
To turn on your Pawfit 2 tracker, press and hold the power button for 3 seconds until you hear the
“Welcome to Pawfit” message.
5.2 –Checking the tracker is online
You can confirm the tracker is online by pressing the power button. If the status light flashes blue, the
tracker is online. If the light flashes red, the tracker is offline and is still trying to connect to a
network. Please allow at least 30 seconds for the tracker to connect to a network after it has been
turned on.
If your tracker is not connected to a network and there is sufficient 2g coverage, you will need to
move to a different location, ideally outside in open air, and restart the tracker. To restart the tracker,
you will need to press and hold the power button for 3 seconds to turn it off. Once the light goes off,
press and hold the power button again for 3 seconds to turn it on. When the tracker restarts, you will
hear the “welcome to Pawfit” message. Wait for 30 seconds and then press the power button. The
status light on the tracker should now flash blue. If not, wait a bit longer or try again in a new
location.
If you have tried multiple times without success, please feel free tocontact our support team.

5.3 –Switching off your tracker
To switch off your Pawfit 2 tracker, press and hold the power button until you hear the “Goodbye”
message. Pressing the button again once it is switched off will turn it back on.
Section 6 –Tracker LED lights and colours explained
The Pawfit 2 tracker features one built in light which shows the status of your Pawfit 2 and can be
used as a tracking light.
The status light flashes in several colours which each have a different meaning:
Red –the tracker is offline and cannot connect to a network (seen when the power button is
pressed), or to show that the tracker is being charged.
Flashing red –the tracker’s battery level is below 15% and the tracker needs charging.
Blue –the tracker is powering up and the tracker is online and connected to a network, (seen
when the power button is pressed).
Green –the tracker is fully charged.
Section 7 –A guide to the Map Page
The Map page is the Pawfit App’s home page. The Map screen will show the location of your pet’s
tracker as well as your phone’s location. The Map page is where you can access security features like
live tracking, etc.
7.1 –How to locate you and pet on the map
On the Pawfit map, you will see your phone’s location and your pet’ tracker location.
Your pet’s tracker location is represented by their profile picture or if no profile picture was chosen,
their first initial.

Your location will be your Pawfit profile picture, or if no picture was chosen your initials. Your icon
will also have blue arrows around it. These will show the direction your phone is pointing in in
relation to your pet’s tracker. As you turn your phone, the blue arrows will rotate around on the map.
7.2 –Tracker Status Cards
On the map page, each tracker has a status card which is located at the bottom of the map. On each
status card, you’ll be able to see your pet’s profile picture the battery level of each tracker, the time
since the last location update, the strength of the GPS signal when the last location update was
received and the cellular network strength.
Beneath the status information, you’ll find the icons for live tracking mode (now called Find), the
alarm, light and your Pawfit voices.
Tap each icon to turn the features on. When enabled, each feature will stay on for 10 minutes and a
countdown timer will appear to show how much time remains. To turn off a feature before the timer
runs out, tap the icon/timer again.

7.3 –Live tracking mode
In live tracking mode, your Pawfit tracker will send location updates every 5 seconds. To turn this
mode on tap the Find icon
When you are live tracking your pet, their routes will be recorded as a solid line once the tracker is
connected to a strong GPS signal. This helps you see where your pet has been and get a better idea of
where they are going.
Depending on the GPS availability and network conditions in your location, the time it takes to find
the initial GPS signal can vary. Try not to turn live tracking off while it is searching for GPS signal,
unless you’d just like an update on the tracker’s approximate location.
7.4 –Light
Tapping the light icon turns on the tracker’s LED light. The green light will flash for 10
minutes unless turned off by tapping the icon again

7.5 –Alarm
Tapping the bell icon turns on the tracker’s alarm. The alarm plays out of the speaker on your
tracker for 10 minutes unless turned off by tapping the icon again.
7.6 –Pawfit Voices
Tapping the Voice icon will show your recorded Pawfit Voices and give you the option to add
new ones if space is available. To find out more about recording Pawfit Voices, see section 17.
7.7 –Switching between trackers
If you have more than one tracker registered to your Pawfit account and have all trackers viewable on
the map, you will see all their status cards beneath the map.

You will only be able to access the live tracking, alarm, etc. of one tracker at a time. The status card
of the tracker you are controlling will be highlighted and a green check mark will be next to your pet’s
icon. To switch between trackers, just tap a different tracker’s status card. Tapping each tracker will
also centralise the map on that tracker’s location.
If you turn on live tracking on one tracker and then switch to control a different tracker, you will be
able to see on the first tracker’s status card that live tracking is on and how much time is left on the
timer.
You can reorder the trackers by pressing down on a tracker’s card and dragging it to a different
position.
To hide the tracker buttons, tap the map screen. If any features have been enabled on a tracker, you
will still be able to see how much time is left on their countdown. To make the tracker buttons
reappear, tap the screen again.

You can also drag the tracker status cards down using the bar above them to only show your pets’
icons, tracker battery power and signal strength. This can be used to view more of the map at once. To
show all of the status cards, drag the bar back up.
7.8 –Understanding the Map buttons
On the right-hand side of the map, you will see 4 icons
This button allows you to share your phone’s live location with your family and friends. A
request will be sent to your friend’s phone to share your location with them
This button allows you to change the map view and access the map settings. If you have the
basic Pawfit subscription plan, you will be able to choose between Google Maps and Satellite view.
Depending on your location and if you have the premium subscription plan, you can also choose from
Ordnance Survey Maps and Open Street View

This button shows a glossary of all the icons on the Pawfit map screen. A handy reminder in case
you forget anything!
This button centralises the map on your location. It will also put the map in navigation mode and
rotate the map as you turn your phone
Tapping this button again will turn off navigation mode.

Section 8 –A guide to the Activity page
The Activity page is where you’ll find all the health and activity data for your pets. Each pet has their
own activity log, and you can see their activity on a daily, weekly, or monthly basis
The Pawfit tracker works out your pet’s activity by using the information inputted into your pet’s
profile and the number of steps registered by the tracker. To ensure the activity page data is as
accurate as possible, make sure your pet’s weight and age are correct in their profile.
8.1 –Daily Step Goal
In the centre of the activity page, you’ll see your pet’s daily step count and how far they are towards
reaching their step daily step goal. For information on choosing your pet’s step goal, see section 14.
Swipe left to check their performance for previous days and right to go back to the present day.
When their step goal achieved, the orange progress circle will be complete.
Tap Week and Month to see how often your pet achieved their daily step goal across longer periods of
time and their average daily step count.

8.2 –Activity data
Beneath the step counter is the rest of your pet’s daily activity statistics.
Active hours –the total number of hours your pet has been active in a 24-hour period. This is an
estimation based on number of steps counted by your Pawfit tracker.
Rest Hours –The total number of hours your pet has been resting in a 24-hour period. This is an
estimation based on the length of time zero steps are recorded by your Pawfit tracker.
Calories –the total number of calories your pet has burned in a 24-hour period. This is an
estimation based on your pet’s type (cat or dog), breed, age, and weight as well as the number of steps
recorded by the tracker.
Distance –the total distance your pet has moved in a 24-hour period. This is an estimation based
on your pet’s type, breed, age, weight, and the number of steps recorded by the tracker.
8.3 –Switching between pets
If you have more than one pet registered to your Pawfit account, you can switch between their activity
profiles by tapping your pet’s icon in the top right corner of the screen
8.4 –Sharing your pet’s activity data
Tap the share icon next to your pet’s name to share their activity data with friends and family and
on social media.

Section 9 –A guide to the History page
The History page is where can you see every location update for your pet’s tracker each day. You will
be able to see the location history of your pet’s tracker for the last 7 days.
9.1 –Understanding the history page
1. Date –select the date to see each day’s location history.
2. The slider –The slider moves through your pet’s daily location updates from beginning to
end and includes time stamps for each location update and how strong the signal was at that
time.
The colour changes from yellow to orange to show the passage of time, with yellow being the
start of the day’s location updates and orange being the end of the day’s location updates.
3. Share –Tapping this icon allows you to share your pet’s daily history with friends or to
social media platforms.
4. Map View –tap the map icon to switch between different map views (map views vary
depending on subscription levels and location).
5. History View –tap here to change the tracking style from a solid line to individual paw print
location updates. You can also change this preference in the Map settings on your Pawfit User
profile. For more information, see section 13.
6. Pet’s location history –This shows every location recorded by your pet’s tracker.
9.2 –Switching between pets
If you have more than one pet registered to your Pawfit account, you can switch between their daily
history by tapping your pet’s icon in the top right corner of the screen
9.3 –Exporting History data
If you have a premium subscription plan, you can export the history data in two formats –GPX and
KML. Otherwise, you can share your pet’s history as a screenshot.

Section 10 –A guide to the Walk page
The Walk page is where you’ll track your pet’s individual walks, similar to how us humans track a
workout on our smart watches. Walk will record the length of the walk, distance travelled, average
speed and total steps.
If you are walking with other dogs, you can add them to your Walk and track them via your phone.
At the end of each Walk, a post Walk report will be generated which will show your pet’s route,
distance travelled, steps and average speed.
10.1 –Before you start a Walk –adding/removing pets to the Walk
Your pet/s and their tracker/s will automatically be included in a Walk, and you will see their profile
picture/s at the top of the Walk map.
If you don’t want to include a pet in the Walk, tap the red circle next to their picture.
If one of your pets is not showing as available to include in the Walk, check that the Appear on Map
setting in their User Profile. For more information, see section 14).
To add more pets to the Walk, tap the orange + icon at the top left above them map.
You will see a list of all the pets you are connected with on Pawfit.

Tap the pet from the list that you would like to include in the Walk
Choose the device you wish to track them with via by tapping the drop-down arrow:
If you are a member of that dog’s Family Pet Care and they have a Pawfit tracker of their
own, you can choose their tracker.
If they don’t have a tracker or you are not a member of their Family Pet Care, you can track
them via your phone.
oFor dogs tracked via your phone, the information in their walk report will be limited.
There will be no step count and distance travelled will be based on the distance your
phone travels.
To track a dog with your own tracker/s, you will need to make it available to be re-assigned.
To do this, remove your own dog/s from the Walk by either tapping their name in the list of
available pets or by tapping red X next to their picture above the Walk map.
The tracker ID will now appear in the drop-down list and can be assigned to a dog being
added to the Walk.
Once you’ve chosen how to track the other dogs, press OK and they will be added to the Walk. You
will see their pictures above the Walk map.

10.2 –Understanding the icons on the Walk map
1. Start/Stop –Tap this icon to start or stop your Walk.
2. Live Share –Tap this icon to live share your walk with friends and family.
3. Lock –Tap this icon to lock and unlock your walk screen to prevent other operation
distribution.
4. Map –Change Map style
5. Photo –Tap the camera to take photos of you and your pet/s on your walk or upload one from
your phone. These will then be saved in the Walk Report to look back at.
6. Pee/Poo/Water/Food –log your pet’s activity on the walk and look back at Walk Reports to
spot trends in their behaviour.
7. Walk Stats –see the Walk duration, your pet’s average speed and distance travelled.
8. Your phone’s location
9. Your pet’s location
10. Your pet’s route
10.3 –Walk Reports
At the end of each Walk, a walk report will be generated. You can share this report with members of
your pet’s Family Pet Care and Pawfit contacts.