Lenovo 10HU Owner's manual

ThinkCentreX1
HardwareMaintenanceManual
MachineTypes:10HT,10HU,10JX,10JY,10JW,10K0,10KE,and
10KF

ThirdEdition(June2017)
©CopyrightLenovo20162017.
LIMITEDNDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuanttoaGeneralServices
dministration“GS”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents
Aboutthismanual............v
Chapter1.Readthisfirst:Important
safetyinformation............1
Powercordsandpoweradapters........1
Generalsafety................1
Electricalsafety...............2
Safetyinspectionguide............4
Handlingelectrostaticdischarge-sensitive
devices..................4
Groundingrequirements............5
Safetynotices(multi-lingualtranslations).....5
Chapter2.Productoverview.....27
Hardwarelocations.............27
Frontview...............27
Rearview...............29
Computercomponents.........31
MajorFRUsandCRUs..........32
Partsonthesystemboard........35
Machinetypeandmodellabel.......36
Features.................36
Specifications...............39
Programs.................39
ccessingaprogramonthecomputer...39
Installingaprogramthatisreadytobe
installed...............40
nintroductiontoLenovoprograms....40
Chapter3.Usingyourcomputer...43
djustingthecomputerstand.........43
djustingtheOrchidTiltStand......43
Registeringthecomputer..........43
Settingthecomputervolume.........44
ddinganicontotheWindowsnotificationarea.44
Connectingtoanetwork...........44
ConnectingtoanEthernetLN......44
ConnectingtoawirelessLN.......44
ConnectingtoaBluetooth-enableddevice..45
Chapter4.Youandyourcomputer..47
rrangingyourworkspace..........47
Glareandlighting............47
ircirculation.............47
Electricaloutletlocationsandcablelengths.47
Comfort...............47
ccessibilityinformation...........48
Cleaningthecomputer...........51
Maintenance...............51
Basicmaintenancetips.........51
Goodmaintenancepractices.......51
Keepingthecomputercurrent.......52
Movingthecomputer............53
Chapter5.Security..........55
Lockingthecomputer............55
ttachingaKensington-stylecablelock...56
Viewingandchangingsecuritysettingsinthe
SetupUtilityprogram............56
Preventingunauthorizedaccesstothecomputer.56
Usingthecoverpresenceswitch.......57
Usingandunderstandingfirewalls.......57
Protectingdataagainstviruses........57
Computracegentsoftwareembeddedin
firmware.................58
TrustedPlatformModule(TPM)........58
Chapter6.Advancedconfiguration..59
UsingtheSetupUtilityprogram........59
StartingtheSetupUtilityprogram.....59
Enablingordisablingadevice.......59
EnablingordisablingtheutomaticPowerOn
features...............59
EnablingordisablingtheErPLPScompliance
mode................60
EnablingordisablingtheConfiguration
ChangeDetectionfeature........60
UsingBIOSpasswords.........61
Selectingastartupdevice........62
ExitingtheSetupUtilityprogram......63
UpdatingtheBIOS.............63
Chapter7.Troubleshooting
diagnosticsandrecovery......65
Basicprocedureforresolvingcomputer
problems.................65
Troubleshooting..............65
Startupproblems............65
udioproblems............66
CDproblems.............67
DVDproblems.............67
Intermittentproblems..........68
Storagedriveproblems.........68
Screenproblems............69
Networkingproblems..........70
©CopyrightLenovo2016,2017i

Performanceproblems..........72
Serialconnectorcannotbeaccessed....73
MyUSBdevicecannotbeaccessed....73
Softwareanddriverproblems.......73
Diagnostics................74
LenovoSolutionCenter.........74
UEFIdiagnosticprogram.........74
Recoveryinformation............75
RecoveryinformationforWindows7....75
RecoveryinformationforWindows10....76
Chapter8.Servicecheckoutand
symptom-to-FRUindex........77
Servicecheckout..............77
Problemdeterminationtips........77
Symptom-to-FRUindex...........78
Harddiskdrivebooterror........78
Powersupplyproblems.........79
Beepsymptoms............79
POSTerrorcodes............79
Miscellaneouserrorconditions......80
Undeterminedproblems.........82
Chapter9.Installingorreplacing
hardware...............83
Handlingstatic-sensitivedevices.......83
Installingorreplacinghardware........83
Installingexternaloptions........83
Replacingthepoweradapter.......84
Removingtheslidecover.........85
Replacingthebottomcover........86
Replacingthememorymodule......87
ReplacingtheI/Obracket........89
ReplacingtheI/Oshield.........90
Replacingthecardreader........91
ReplacingtheOrchidTiltStand......92
Replacingthestoragedrive........94
ReplacingtheWi-Fiantennas.......96
Replacingthesystemboardshield.....97
Replacingthecoverpresenceswitch....98
ReplacingtheVESmountbracket.....99
ReplacingtheI/Oboard.........101
Replacingtheinternalspeakers......102
Replacingthecoin-cellbattery......103
ReplacingtheWi-Ficard.........105
Replacingtheheatsink.........106
Replacingthesystemfan.........107
Replacingthesystemboard.......108
Replacingthecontrolbuttonboard.....109
ReplacingtheLEDboard.........111
Replacingthecomputercover.......112
Replacingtheintegratedcamera......115
Completingthepartsreplacement.....117
Chapter10.Gettinginformationhelp
andservice.............119
Informationresources............119
ccessingtheuserguideinvarious
languages...............119
Windowshelpsystem..........119
Safetyandwarranty...........119
LenovoWebsite............119
LenovoSupportWebsite.........120
Frequentlyaskedquestions........120
Helpandservice..............120
Callingforservice............120
Usingotherservices..........121
Purchasingadditionalservices......121
AppendixA.Regulatory
information.............123
Exportclassificationnotice..........123
Electronicemissionsnotices.........123
FederalCommunicationsCommission
DeclarationofConformity........123
Eurasiancompliancemark..........125
Brazilaudionotice.............125
Mexicowireless-radiocomplianceinformation..125
dditionalregulatoryinformation.......125
AppendixB.WEEEandrecycling
information.............127
ImportantWEEEinformation.........127
RecyclinginformationforJapan........127
RecyclinginformationforBrazil........128
BatteryrecyclinginformationforTaiwan.....128
BatteryrecyclinginformationfortheEuropean
Union..................129
AppendixC.RestrictionofHazardous
Substances(RoHS)Directive....131
EuropeanUnionRoHS...........131
TurkishRoHS...............131
UkraineRoHS...............131
IndiaRoHS................131
ChinaRoHS................132
TaiwanRoHS...............132
AppendixD.ENERGYSTARmodel
information.............133
AppendixE.Notices.........135
iiThinkCentreX1HardwareMaintenanceManual

Trademarks................136
©CopyrightLenovo2016,2017iii

ivThinkCentreX1HardwareMaintenanceManual

Aboutthismanual
ThismanualprovidesserviceandreferenceinformationforLenovo®computerslistedonthefrontcover.
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithLenovo
computers.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaLenovocomputer,besuretoreadandunderstandChapter1“Readthisfirst:Important
safetyinformation”onpage1.
©CopyrightLenovo2016,2017v

viThinkCentreX1HardwareMaintenanceManual

Chapter1.Readthisfirst:Importantsafetyinformation
CAUTION:
Beforeusingthecomputerbesuretoreadandunderstandalltherelatedsafetyinformationforthis
product.RefertothesafetyinformationinthissectionandintheSafetyandWarrantyGuidethatyou
receivedwiththisproduct.Readingandunderstandingallthesafetyinformationreducestheriskof
personalinjuryanddamagetoyourproduct.IfyounolongerhaveacopyoftheSafetyandWarranty
GuideyoucanobtainaPortableDocumentFormat(PDF)versionfromtheLenovo®SupportWeb
siteathttp://www.lenovo.com/UserManuals.
Powercordsandpoweradapters
Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.Donotusetheac
powercordforotherdevices.
Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH03VV-F,3G,0.75mm2(thepowercord
connectedtothepoweradapter),H05VV-F,3G,0.75mm2(thepowercordconnectedtotheinternalpower
supplyassembly),orbetter.Forothercountries,thesuitabletypesshallbeusedaccordingly.
Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.
lwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.
Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.
Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.
Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.
Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
©CopyrightLenovo2016,20171

Attention:
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•fterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
CAUTION:
Hazardousmovingparts.Keepfingersandotherbodypartsaway.
CAUTION:
Beforeyouopenthecomputercoverturnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.
Electricalsafety
CAUTION:
Electricalcurrentfrompowertelephoneandcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamagedisconnecttheattachedpowercordstelecommunication
systemsnetworksandmodemsbeforeyouopenthecomputercoversunlessinstructedotherwise
intheinstallationandconfigurationprocedures.
2ThinkCentreX1HardwareMaintenanceManual