Lenovo IdeaCentre AIO 5 24ALC6 User manual

IdeaCentre AIO 5
User Guide

Read this first
Before using this documentation and the product it supports, ensure that you read and understand the
following:
• Safety and Warranty Guide
• Generic Safety and Compliance Notices
• Setup Guide
First Edition (May 2021)
© Copyright Lenovo 2021.
IMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
Abo t this doc mentation . . . . . . . . iii
Chapter 1. Meet yo r comp ter. . . . . 1
Front . . . . . . . . . . . . . . . . . . . . 1
Rear . . . . . . . . . . . . . . . . . . . . 3
Bottom . . . . . . . . . . . . . . . . . . . 5
Features and specifications . . . . . . . . . . . 6
USB specifications . . . . . . . . . . . . . . 7
Chapter 2. Get started with yo r
comp ter . . . . . . . . . . . . . . . . . 9
Adjust the computer stand (for selected models) . . . 9
Access networks . . . . . . . . . . . . . . . 9
Connect to the wired Ethernet . . . . . . . . 9
Connect to Wi-Fi networks (for selected
models) . . . . . . . . . . . . . . . . . 9
Use the touch screen (for selected models) . . . . 10
Connect an external display . . . . . . . . . . 11
Chapter 3. Explore yo r comp ter . . 13
enovo Vantage. . . . . . . . . . . . . . . 13
Color sensor (for selected models) . . . . . . . 13
Night light . . . . . . . . . . . . . . . . . 14
Set the power plan . . . . . . . . . . . . . 14
Transfer data . . . . . . . . . . . . . . . . 14
Connect to a Bluetooth-enabled device (for
selected models) . . . . . . . . . . . . 14
Use the optical drive (for selected models) . . 15
Use a media card (for selected models) . . . . 15
Purchase accessories . . . . . . . . . . . . 16
Chapter 4. Tro bleshooting,
diagnostics, and recovery . . . . . . . 17
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 17
Troubleshooting . . . . . . . . . . . . . . 17
Startup problems . . . . . . . . . . . . 18
Screen problems . . . . . . . . . . . . 19
Audio problems . . . . . . . . . . . . . 20
Network problems . . . . . . . . . . . . 20
Performance problems . . . . . . . . . . 23
Storage drive problems . . . . . . . . . . 24
CD or DVD problems . . . . . . . . . . . 24
Software problems. . . . . . . . . . . . 25
Recovery . . . . . . . . . . . . . . . . . 25
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 25
Restore your files from a backup . . . . . . 25
Reset your computer . . . . . . . . . . . 26
Use advanced options . . . . . . . . . . 26
Windows automatic recovery. . . . . . . . 26
Create and use a recovery USB device . . . . 26
Update the device driver . . . . . . . . . 27
Chapter 5. CRU replacement . . . . . 29
CRU list . . . . . . . . . . . . . . . . . . 29
Remove or replace a CRU . . . . . . . . . . . 29
Storage drive . . . . . . . . . . . . . . 29
Computer cover . . . . . . . . . . . . . 32
Chapter 6. Help and s pport . . . . . 35
Self-help resources . . . . . . . . . . . . . 35
Call enovo . . . . . . . . . . . . . . . . 36
Before you contact enovo . . . . . . . . 36
enovo Customer Support Center . . . . . . 37
Purchase additional services. . . . . . . . . . 37
Appendix A. Accessibility and
ergonomic information . . . . . . . . 39
Appendix B. S pplemental
information abo t the Ub nt operating
system . . . . . . . . . . . . . . . . . 43
Appendix C. Compliance
information . . . . . . . . . . . . . . . 45
Appendix D. Notices and
trademarks . . . . . . . . . . . . . . . 49
© Copyright enovo 2021 i

ii IdeaCentre AIO 5 User Guide

Abo t this doc mentation
• Depending on the model, some optional accessories, features, and software programs might not be
available on your computer.
• Depending on the version of the operating systems and programs, some user interface instructions might
not be applicable to your computer.
• Documentation content is subject to change without notice. enovo makes constant improvements to the
documentation of your computer, including this User Guide. To get the latest documentation, go to:
https://pcsupport.lenovo.com
• Microsoft® makes periodic feature changes to the Windows® operating system through Windows Update.
As a result, some information in this documentation might become outdated. Refer to Microsoft resources
for the latest information.
• This guide applies to the enovo product models listed below. Illustrations in this guide may look slightly
different from your product model.
Model name Machine types (MT)
IdeaCentre AIO 5 24A C6 F0G2
IdeaCentre AIO 5 24IOB6 F0G3
IdeaCentre AIO 5 27IOB6 F0G4
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iv IdeaCentre AIO 5 User Guide

Chapter 1. Meet yo r comp ter
Front
1. Integrated camera activity indicator 2. Integrated microphones (2)
3. Integrated camera* 4. Infrared camera*
5. Multi-touch screen 6. Wireless charging pad**
7. Internal speakers 8. Wireless charging indicator*
* Either an integrated camera or an infrared camera is provided on your computer.
** for selected models
Wireless charging indicator
Show the charging status of a phone that supports wireless charging.
• Blinking white: The phone is being charged.
• Solid white: The phone is fully charged.
• Blinking amber: Charging error occurs.
• Off: No phone is detected.
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Note: For some phones, the indicator might still blink white when the phone is fully charged.
Related topics
• “USB specifications” on page 7.
2IdeaCentre AIO 5 User Guide

Rear
24–inch models
1. PC/Monitor mode switcher 2. HDMI 1.4 in connector
3. Ethernet connector 4. HDMI 1.4 out connector
5. USB 2.0 connector (2) 6. USB-C® connector (USB 3.1 Gen 1)
7. 3 in 1 SD card slot 8. USB 3.1 connector Gen 2
9. Audio combo jack 10. Power adapter connector
11. Power button
Chapter 1.Meet your computer 3

27–inch models
1. PC/Monitor mode switcher 2. HDMI 1.4 in connector
3. Ethernet connector 4. HDMI 1.4 out connector
5. USB 2.0 connector (2) 6. USB-C connector (USB 3.1 Gen 1)
7. 3 in 1 SD card slot 8. USB 3.1 connector Gen 2
9. Audio combo jack 10. Power adapter connector
11. Power button
Related topics
• “USB specifications” on page 7.
4IdeaCentre AIO 5 User Guide

Bottom
24–inch models
1. Storage drive door* 2. Internal speakers (2)
3. Cable clip
* for 24–inch models only
Chapter 1.Meet your computer 5

Feat res and specifications
For detailed specifications of your computer, go to https://psref.lenovo.com.
Hardware config ration
1. Right-click the Start button to open the Start context menu.
2. Click Device Manager. Type the administrator password or provide
confirmation if prompted.
Power s pply
• AIO 5 24A C6: 120-watt/135-watt automatic voltage-sensing power supply
• AIO 5 24IOB6: 90-watt/120-watt/150-watt automatic voltage-sensing power
supply
• AIO 5 27IOB6: 120-watt/150-watt/170-watt automatic voltage-sensing power
supply
Adaptability for power s pply
• Mainland China: 220 V±22 V, 50 Hz±1 Hz
• Adaptive voltage positioning: 90 V to 264 V, 50/60 Hz
• With voltage selection switch: 90 V to 264 V, 50 Hz±1 Hz
Microprocessor To view the microprocessor information of your computer, right-click the Start
button and then click System.
Memory Double data rate 4 (DDR4) small outline dual in-line memory module (SODIMM)
Storage device
• 2.5-inch form factor, 7-mm (0.28-inch) height hard disk drive
• M.2 solid-state drive
To view the storage drive capacity of your computer, right-click the Start button to
open the Start context menu and then click Disk Management.
Note: The storage drive capacity indicated by the system is less than the nominal
capacity.
Expansion
• 3 in 1 SD card slot (SD, SDHC, SDXC)
• Memory slots
• M.2 solid-state drive slot
• External optical drive*
• Storage drive bay
Network feat res
• Bluetooth
• Ethernet AN
• Wireless AN*
Other feat res
• PC/Monitor mode switcher
• Wireless charging pad**
• Infrared camera/Integrated camera
• Modern standby**
• Storage drive door**
* optional
** for selected models
6IdeaCentre AIO 5 User Guide

USB specifications
Note: Depending on the model, some USB connectors might not be available on your computer.
Connector name Description
• USB 2.0 connector
• USB 3.2 connector Gen 1
• USB 3.2 connector Gen 2
Connect USB-compatible devices, such as a USB
keyboard, USB mouse, USB storage device, or USB
printer.
• USB-C (3.2 Gen 1) connector
• USB-C (3.2 Gen 2) connector
• Thunderbolt 3 connector (USB-C)
• Thunderbolt 4 connector (USB-C)
• Charge USB-C compatible devices with the output
voltage and current of 5 V and 3 A.
• Connect to an external display:
– USB-C to VGA: 1900 x 1200 pixels, 60 Hz
– USB-C to DP: 3840 x 2160 pixels, 60 Hz
• Connect to USB-C accessories to help expand your
computer functionality. To purchase USB-C
accessories, go to https://www.lenovo.com/accessories.
Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices, file
attributes, and other factors related to system configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will vary and will be slower than the data rate listed
below for each corresponding device.
USB device Data rate (Gbit/s)
3.2 Gen 1 / 3.1 Gen 1 5
3.2 Gen 2 / 3.1 Gen 2 10
3.2 Gen 2 × 2 20
Thunderbolt 3 (USB-C) 40
Thunderbolt 4 (USB-C) 40
Chapter 1.Meet your computer 7

8IdeaCentre AIO 5 User Guide

Chapter 2. Get started with yo r comp ter
Adj st the comp ter stand (for selected models)
For f ll-f nction monitor stand
Access networks
This section helps you access networks through connecting to a wired or wireless network.
Connect to the wired Ethernet
Connect your computer to a local network through the Ethernet connector on your computer with an
Ethernet cable.
Connect to Wi-Fi networks (for selected models)
Click the network icon in the Windows notification area, and then select a network for connection. Provide
required information, if needed.
© Copyright enovo 2021 9

Use the to ch screen (for selected models)
Note: Some gestures might not be applicable when you use certain apps.
Tap once to single click Tap twice quickly to double-click
Tap and hold to right-click Slide to scroll through items
Zoom in Zoom out
10 IdeaCentre AIO 5 User Guide

Swipe from the left to view all open windows Swipe from the right to open the action center
Swipe downwards shortly to show title bar
Swipe downwards to close the current app
Drag
Maintenance tips
• Turn off the computer before cleaning the touch screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the
touch screen. Do not apply solvents to the cloth.
• The touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic
object on the screen, which might damage the touch panel or cause it to malfunction.
• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.
• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.
Connect an external display
Connect a projector or a monitor to your computer to give presentations or expand your workspace.
Connect a wireless display
Ensure that both your computer and the wireless display support Miracast®.
Press + and then select a wireless display to connect.
Change display settings
Right-click a blank area on the desktop and select Display settings. Then, you can change display settings
as you prefer.
Chapter 2.Get started with your computer 11

12 IdeaCentre AIO 5 User Guide

Chapter 3. Explore yo r comp ter
Lenovo Vantage
The preinstalled enovo Vantage is a customized one-stop solution to help you maintain your computer with
automated updates and fixes, configure hardware settings, and get personalized support.
Access Lenovo Vantage
Open the Start menu and click Lenovo Vantage. You also can type Lenovo Vantage in the search box.
To download the latest version of enovo Vantage, go to Microsoft Store and search by the app name.
Key feat res
enovo Vantage enables you to:
• Know the device status easily and customize device settings.
• Download and install UEFI BIOS, firmware and driver updates to keep your computer up-to-date.
• Monitor your computer health, and secure your computer against outside threats.
• Scan your computer hardware and diagnose hardware problems.
• ook up warranty status (online).
• Access User Guide and helpful articles.
Notes:
• The available features vary depending on the computer model.
• enovo Vantage makes periodic updates of the features to keep improving your experience with your
computer. The description of features might be different from that on your actual user interface.
Color sensor (for selected models)
The color sensor enables you to measure and adjust the color accuracy of your computer display. Therefore,
a color image or graphic is rendered as close as possible to its original intent. The color profile for your
computer display is preinstalled on your computer. If you want to install a different color profile, go to:
https://pcsupport.lenovo.com
To use the color sensor, open the Start menu, click X-Rite ➙ PANTONE Color Calibrator, and then follow
the on-screen instructions.
When the color sensor is in use, the color-sensor indicator on the computer outer lid blinks twice at regular
intervals. When the color measuring and adjustment finishes, the color-sensor indicator stays on.
After you use the color sensor for the first time, a calibration profile ECCM2SensorData.dat is generated. Back
up this calibration profile on an external storage device in case that both the color sensor and the internal
storage device are replaced.
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To locate the DAT file, go to This PC ➙ Doc ments ➙ X-Rite.
The display provides a color profile that can work with the Microsoft Image Color Management (ICM)
function. If the graphics software you are using is compatible with ICM, you can display a color image on
your monitor and match it with the same quality one on another device, such as a scanner or a printer.
For more information about the Microsoft ICM, see the Windows help information.
Night light
Blue light is the high-energy visible light in the light spectrum. Excessive exposure to blue light might damage
your vision. Night light is a feature that reduces the blue light emitted from computer screens. When the night
light is on, your computer display shows warmer colors that help you reduce eye strain and fall asleep. For
more information about low blue light and instructions , go to https://www.lenovo.com/us/en/blue-light/ .
Note: Selected enovo computers are low blue-light certified. These computers are tested with night light
turned on and color temperature set to the default value of 48.
To turn on or turn off the night light:
• Type Night light in the search box. Click Night light. Then, follow the on-screen instructions.
• Open the Start menu. Click Settings ➙ System ➙ Display. Then, turn on or turn off the Night light
switch.
Set the power plan
For ENERGY STAR® compliant computers, the following power plan takes effect when your computers have
been idle for a specified duration:
• turn off the display: After 10 minutes
• put the computer to sleep: After 25 minutes
To awaken the computer from Sleep mode, press any key on your keyboard.
To reset the power plan to achieve the best balance between performance and power saving:
1. Go to Control Panel and view by large icons or small icons.
2. Click Power Options, and then choose or customize a power plan of your preference.
Transfer data
Quickly share your files using the built-in Bluetooth technology among devices with the same features. You
also can install a disc or media card to transfer data.
Connect to a Bl etooth-enabled device (for selected models)
You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a
smartphone, or speakers. To ensure that the connection is successful, place the devices 10 meters (33 feet),
at most, from the computer.
14 IdeaCentre AIO 5 User Guide