Lenovo 5458 Installation and maintenance instructions

System x3250 M5
Type 5458
Installation and Service Guide

System x3250 M5
Type 5458
Installation and Service Guide

Note
Before using this information and the product it supports, read the general information in Appendix D, “Getting help and
technical assistance,” on page 473, “Notices” on page 477, the Warranty Information document, and the Safety Information and
Environmental Notices and User Guide documents on the Lenovo Documentation CD.
Second Edition (August 2015)
© Copyright Lenovo 2015, 2015.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Chapter 1. The Lenovo System x3250 M5
Type 5458 server ...........1
The Lenovo System x Documentation CD.....3
Hardware and software requirements .....3
The Documentation Browser ........4
Related documentation ...........4
Notices and statements in this document .....6
Server features and specifications .......6
What your server offers ..........10
Reliability, availability, and serviceability ....13
Systems Director.............14
Server controls, LEDs, and power .......14
Front view..............14
Operator information panel ........17
Rear view ..............18
Server power features ..........20
Chapter 2. Installing optional devices 23
Instructions for Business Partners .......23
Sending DSA data to Lenovo ........24
Server components ............24
System-board internal connectors ......25
System-board external connectors ......26
System-board switches and jumpers .....27
System-board LEDs...........29
PCI riser-card assembly connectors .....30
Installation guidelines ...........31
System reliability guidelines ........32
Working inside the server with the power on . . 32
Handling static-sensitive devices ......33
Removing the cover ...........33
Removing the air baffle ..........34
Installing the 2.5-inch simple-swap hard disk drive
backplate assembly ............35
Installing the 3.5-inch simple-swap hard disk drive
backplate assembly ............39
Installing the 2.5-inch hot-swap hard disk drive
backplane (4 to 8 hard disk drive upgrade) ....43
Installing drives .............46
Drive IDs ..............46
Installing a hot-swap hard disk drive.....48
Installing a simple-swap hard disk drive . . . 50
Installing the optional DVD drive ......51
Memory module installation.........54
Unbuffered DIMMs (UDIMMs) .......56
Installing a DIMM ...........57
Installing an adapter ...........59
Installing an Lenovo ServeRAID SAS/SATA
controller ...............61
Installing an optional ServeRAID SAS/SATA
controller memory module .........67
Installing a RAID adapter battery or flash power
module ................69
Installing a USB embedded hypervisor flash device 71
Installing a hot-swap power supply ......73
Installing the Operating temperature enhancement kit 75
Completing the installation .........79
Replacing the PCI riser-card assembly ....79
Replacing the air baffle .........80
Replacing the cover...........81
Connecting the cables ..........82
Updating the server configuration ......84
Chapter 3. Configuration information
and instructions...........85
Updating the firmware ..........85
Configuring the server...........86
Using the ServerGuide Setup and Installation CD 88
Using the Setup utility..........90
Using the Boot Manager .........95
Starting the backup server firmware .....96
The UpdateXpress System Pack Installer ....96
Changing the Power Policy option to the default
settings after loading UEFI defaults .....96
Using the Integrated Management Module II
(IMM2) ...............97
Using the remote presence and blue-screen
capture features ............98
Using the embedded hypervisor ......101
Configuring the Ethernet controller .....101
Enabling Features on Demand Ethernet software 102
Enabling Features on Demand RAID software 102
Configuring RAID arrays ........102
Advanced Settings Utility program .....103
Updating Systems Director ........103
Updating the Universal Unique Identifier
(UUID) ..............104
Updating the DMI/SMBIOS data......107
Chapter 4. Troubleshooting .....111
Start here ...............111
Diagnosing a problem .........111
Undocumented problems ........113
Service bulletins ............113
Checkout procedure ...........114
About the checkout procedure.......114
Performing the checkout procedure .....115
Diagnostic tools ............115
Light path diagnostics .........118
Error LEDs .............119
Power-supply LEDs ..........122
System pulse LEDs ..........124
Event logs .............125
POST ...............127
© Copyright Lenovo 2015, 2015 iii

Dynamic System Analysis ........127
Automated service request (call home) .....130
Electronic Service Agent .........130
Error messages .............131
Troubleshooting by symptom ........131
DVD drive problems ..........131
General problems ...........132
Hard disk drive problems ........132
Hypervisor problems ..........135
Intermittent problems .........135
Keyboard, mouse, or USB-device problems . . 136
Memory problems...........136
Microprocessor problems ........137
Monitor problems ...........138
Network connection problems.......140
Optional-device problems ........140
Power problems ...........141
Serial port problems ..........143
ServerGuide problems .........143
Software problems...........144
Universal Serial Bus (USB) port problems . . . 145
Solving power problems..........145
Solving Ethernet controller problems .....146
Solving undetermined problems .......147
Problem determination tips.........148
Recovering the server firmware (UEFI update
failure) ...............149
In-band manual recovery method .....149
In-band automated boot recovery method . . . 151
Out-of-band method ..........151
Automated boot recovery (ABR) .......151
Nx-boot failure .............151
Chapter 5. Parts listing, Lenovo
System x3250 M5 Type 5458 .....153
Replaceable server components .......153
Structural parts............159
Power cords ..............160
Chapter 6. Removing and replacing
server components .........163
Returning a device or component ......163
Removing and replacing server components . . . 163
Removing and replacing structural parts . . . 163
Removing and replacing Tier 1 CRUs ....174
Removing and replacing Tier 2 CRUs ....252
Internal cable routing and connectors ....272
Appendix A. Integrated Management
Module II (IMM2) error messages . . . 297
IMM Events that automatically notify Support . . 298
Appendix B. UEFI (POST) error codes 397
Appendix C. DSA diagnostic test
results ..............407
DSA Broadcom network test results ......407
DSA Brocade test results..........411
DSA checkpoint panel test results ......414
DSA CPU stress test results.........415
DSA Emulex adapter test results .......416
DSA EXA port ping test results .......418
DSA hard drive test results .........418
DSA Intel network test results ........419
DSA LSI hard drive test results .......422
DSA Mellanox adapter test results ......422
DSA memory isolation test results ......424
DSA memory stress test results .......457
DSA Nvidia GPU test results ........458
DSA optical drive test results ........461
DSA system management test results .....463
DSA tape drive test results .........469
Appendix D. Getting help and
technical assistance ........473
Before you call .............473
Using the documentation .........474
Getting help and information from the World Wide
Web................474
How to send DSA data ..........474
Creating a personalized support web page . . . 475
Software service and support ........475
Hardware service and support .......475
Taiwan product service ..........475
Notices ..............477
Trademarks ..............478
Important notes ............478
Recycling information ..........479
Particulate contamination .........479
Telecommunication regulatory statement ....480
Electronic emission notices .........480
Federal Communications Commission (FCC)
statement..............480
Industry Canada Class A emission compliance
statement..............480
Avis de conformité à la réglementation
d'Industrie Canada ..........481
Australia and New Zealand Class A statement 481
European Union EMC Directive conformance
statement..............481
Germany Class A statement .......481
Japan VCCI Class A statement.......482
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 482
Korea Communications Commission (KCC)
statement..............483
Russia Electromagnetic Interference (EMI) Class
A statement .............483
People's Republic of China Class A electronic
emission statement ..........483
Taiwan Class A compliance statement ....483
Index ...............485
iv System x3250 M5 Type 5458: Installation and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright Lenovo 2015, 2015 v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in a device
that you are working on.
Each device, as it was designed and manufactured, has required safety items to
protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by unsupported alterations or attachment of
unsupported features or optional devices that are not addressed in this section. If
vi System x3250 M5 Type 5458: Installation and Service Guide

you identify an unsafe condition, you must determine how serious the hazard is
and whether you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious unsupported alterations. Use good judgment as to the
safety of any unsupported alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
Safety vii

vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled Statement 1, translations for that
caution statement are in the Safety Information document under Statement 1.
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
viii System x3250 M5 Type 5458: Installation and Service Guide

DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety ix

Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
vUse of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Statement 4
CAUTION:
Use safe practices when lifting.
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
xSystem x3250 M5 Type 5458: Installation and Service Guide

Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
1
2
Statement 6
CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is
connected to the device, you must connect the other end of the power cord to an
easily accessible power source.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Safety xi

Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 26
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 27
CAUTION:
Hazardous moving parts are nearby.
Rack Safety Information, Statement 2
xii System x3250 M5 Type 5458: Installation and Service Guide

DANGER
vAlways lower the leveling pads on the rack cabinet.
vAlways install stabilizer brackets on the rack cabinet.
vAlways install servers and optional devices starting from the bottom of the
rack cabinet.
vAlways install the heaviest devices in the bottom of the rack cabinet.
Safety xiii

xiv System x3250 M5 Type 5458: Installation and Service Guide

Chapter 1. The Lenovo System x3250 M5 Type 5458 server
This Installation and Service Guide contains information and instructions for setting
up your Lenovo System x3250 M5 Type 5458 server, instructions for installing
some optional devices, cabling and configuring the server, removing and replacing
devices, and diagnostics and troubleshooting information.
In addition to the instructions in Chapter 2, “Installing optional devices,” on page
23 for installing optional hardware devices, updating firmware and device drivers,
and completing the installation, Business Partners must also complete the steps in
“Instructions for Business Partners” on page 23.
The Lenovo System x3250 M5 Type 5458 server is a 1-U1-high rack model server
for high-volume network transaction processing. This high-performance, multi-core
server is ideally suited for networking environments that require superior
microprocessor performance, input/output (I/O) flexibility, and high
manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of the server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
The server comes with a limited warranty. For information about the terms of the
warranty and getting service and assistance, see the Lenovo Warranty Information
document that comes with the server.
The server contains X-Architecture next generation technologies, which help
increase performance and reliability. For more information, see “What your server
offers” on page 10 and “Reliability, availability, and serviceability” on page 13.
You can obtain up-to-date information about the server and other Lenovo server
products at http://www.ibm.com/systems/x. At http://www.lenovo.com/
support, you can create a personalized support page by identifying Lenovo
products that are of interest to you. From this personalized page, you can subscribe
to weekly email notifications about new technical documents, search for
information and downloads, and access various administrative services.
If you participate in the Lenovo client reference program, you can share
information about your use of technology, best practices, and innovative solutions;
build a professional network; and gain visibility for your business. For more
information about the Lenovo client reference program, see http://www.ibm.com/
ibm/clientreference/.
The hot-swap server models support up to eight 2.5-inch hot-swap hard disk
drives or four 3.5-inch hot-swap hard disk drives. The simple-swap server models
support up to eight 2.5-inch simple-swap hard disk drives or four 3.5-inch
simple-swap hard disk drives. The Lenovo System x3250 M5 Type 5458 server
supports 2.5-inch hot-swap or simple-swap Serial Attached SCSI (SAS) or SATA
1. Racks are measured in vertical increments of 4.45 cm (1.75 inches) each. Each increment is called a "U." A 1-U-high device is 1.75
inches tall
© Copyright Lenovo 2015, 2015 1

hard disk drives, or 3.5-inch hot-swap Serial Attached SCSI (SAS) or SATA hard
disk drives, or 3.5-inch simple-swap SATA hard disk drives.
If firmware and documentation updates are available, you can download them
from the Lenovo website. The server might have features that are not described in
the documentation that comes with the server, and the documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included
in the server documentation. To check for updates, go to http://www.lenovo.com/
support.
Note: The illustrations in this document might differ slightly from your model.
The following illustration shows the 3.5-inch hot-swap or simple-swap server
models. The servers support up to four 3.5-inch hot-swap SAS/SATA or
simple-swap SATA hard disk drives.
The following illustration shows the 2.5-inch hot-swap or simple-swap hard disk
drive server models with an optional optical drive bay.
Record information about the server in the following table.
Table 1. Record of the system information
Product name Machine Type (s) Model number Serial number
Lenovo System x3250
M5 Type 5458 server
Type 5458
The model number and serial number are on the ID label on the front of the
server, as shown in the following illustration.
Figure 1. Front view of the 3.5-inch model
Figure 2. Front view of the 2.5-inch model
2System x3250 M5 Type 5458: Installation and Service Guide

Note: The illustrations in this document might differ slightly from your hardware.
In addition, the system service label, which is on the cover of the server, provides a
QR code for mobile access to service information. You can scan the QR code using
a QR code reader and scanner with a mobile device and get quick access to the
Lenovo Service Information website. The Lenovo Service Information website
provides additional information for parts installation and replacement videos, and
error codes for server support.
The following illustration shows the QR code (ibm.co/1a17VUF)
You can download the Lenovo ServerGuide Setup and Installation CD to help you
configure the hardware, install device drivers, and install the operating system.
For a list of supported optional devices for the server, see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us.
See the Rack Installation Instructions document on the Lenovo System x
Documentation CD for complete rack installation and removal instructions.
The Lenovo System x Documentation CD
The Lenovo System x Documentation CD contains documentation for the server in
Portable Document Format (PDF) and includes the Lenovo Documentation
Browser to help you find information quickly.
Hardware and software requirements
The hardware and software requirements of the Lenovo System x Documentation
CD.
The Lenovo System x Documentation CD requires the following minimum hardware
and software:
vMicrosoft Windows or Red Hat Linux
v100 MHz microprocessor
v32 MB of RAM
Figure 3. ID label on the front of the server
Figure 4. QR code
Chapter 1. The Lenovo System x3250 M5 Type 5458 server 3

vAdobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating
systems
The Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents, using Adobe Acrobat Reader
or xpdf.
The Documentation Browser automatically detects the regional settings in use in
your server and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the
English-language version is displayed.
Use one of the following procedures to start the Documentation Browser:
vIf Autostart is enabled, insert the CD into the CD or DVD drive. The
Documentation Browser starts automatically.
vIf Autostart is disabled or is not enabled for all users, use one of the following
procedures:
– If you are using a Windows operating system, insert the CD into the CD or
DVD drive and click Start >Run.IntheOpen field, type:
e:\win32.bat
where eis the drive letter of the CD or DVD drive, and click OK.
– If you are using Red Hat Linux, insert the CD into the CD or DVD drive;
then, run the following command from the /mnt/cdrom directory:
sh runlinux.sh
Select the server from the Product menu. The Available Topics list displays all the
documents for the server. Some documents might be in folders. A plus sign (+)
indicates each folder or document that has additional documents under it. Click
the plus sign to display the additional documents.
When you select a document, a description of the document is displayed under
Topic Description. To select more than one document, press and hold the Ctrl key
while you select the documents. Click View to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.
To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed
in order of the most occurrences. Click a document to view it, and press Crtl+F to
use the Acrobat search function, or press Alt+F to use the xpdf search function
within the document.
Click Help for detailed information about using the Documentation Browser.
Related documentation
This Installation and Service Guide contains general information about the server
including how to set up and cable the server, how to install supported optional
devices, how to configure the server, and information to help you solve problems
yourself and information for service technicians.
The following documentation also comes with the server:
4System x3250 M5 Type 5458: Installation and Service Guide