
Printer cannot connect to the wireless network ........................................................................................ 155
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) ..................................................................................................................................................... 156
Checking your network name (Windows users only) ................................................................................ 157
Ping the access point ............................................................................................................................... 157
Ping the printer ......................................................................................................................................... 158
Run the Wireless Setup Utility (Windows users only) ............................................................................... 158
Changing wireless settings after installation (Windows users only) ......................................................... 159
Check printer ports (Windows users only) ................................................................................................ 159
Print troubleshooting ........................................................................................................................ 159
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera .................... 159
Improving print quality .............................................................................................................................. 160
Poor text and graphic quality .................................................................................................................... 161
Poor quality at the edges of the page ....................................................................................................... 161
Print speed is slow .................................................................................................................................... 163
Partial document or photo prints ............................................................................................................... 163
Photo smudges or scratches .................................................................................................................... 163
Checking the print cartridges .................................................................................................................... 163
Ink levels seem incorrect .......................................................................................................................... 164
Ink levels seem to go down too quickly .................................................................................................... 164
A blank or incorrect page prints ................................................................................................................ 164
Characters on printout are missing or unexpected ................................................................................... 165
Colors on printout are faded or differ from colors on the screen .............................................................. 165
Glossy photo paper or transparencies stick together ............................................................................... 166
Page prints with different fonts ................................................................................................................. 166
Print is too dark or smudged ..................................................................................................................... 166
Printed characters are improperly formed or are not aligned correctly ..................................................... 166
Printouts have alternating bands of light and dark print ........................................................................... 167
Transparencies or photos contain white lines .......................................................................................... 167
Vertical straight lines are not smooth ....................................................................................................... 168
White lines appear in graphics or solid black areas ................................................................................. 168
Checking the printer status ....................................................................................................................... 168
Settings are not saved .............................................................................................................................. 169
Checking printer readiness ....................................................................................................................... 169
Checking the Spool Settings for banner printing ...................................................................................... 170
Resolving font problems ........................................................................................................................... 170
Printer is busy printing another job ........................................................................................................... 170
Ready or Busy Printing is listed as the status .......................................................................................... 171
Printing a test page ................................................................................................................................... 171
Test page does not print ........................................................................................................................... 171
Checking the port setting .......................................................................................................................... 172
External print server is not working .......................................................................................................... 172
Removing an external print server ............................................................................................................ 173
Cable is not connected, is loose, or is damaged ...................................................................................... 173
Printer is plugged in but does not print ..................................................................................................... 173
Printer is trying to print to File ................................................................................................................... 173
Printer cannot communicate with computers over peer-to-peer network ................................................. 174
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