LG DVB413 User manual

LG CS Academy
LG CS Academy
User’s Guide v1.0
Contents Training Resources Catalog

Published April 2006 by the LG USA Trainng Center
Customer Service (and Part Sales): 1-800-243-0000
Technical Support (and Part Sales): 1-800-847-7597
USA Website: www.lgusa.com
Customer Service Website: us.lgservice.com
B2B Service Website: aic.lgservice.com
Training Website: www.LGCSAcademy.com

Contents
• Introduction 2
• Login 3
• Site Layout 4
• Catalog Search 5
• Product Resources 7
• Training Courses 9
• Course Player 10
• Profile 11
• System Settings 12
• Course Catalog 15
• Product Resources Catalog 19
1

The LG CS (Customer Service) Academy website is a production of the publication
and training departments of LG Electronics Alabama Inc (LGEAI). This website is designed to be a
“one-source” platform for online training, Owner’s Manuals, Service Manuals, Training Manual,
Firmware/Software Updates, and any other service or training product of LGEAI. The LG CS
Academy (LGCSA) website may be accessed anywhere that has an internet connection by visiting
either www.lgcsacademy.com or www.lgcsa.us , or you may use the link found at the top of GCSC
pages.
Training programs are delivered using a variety of learning methods and instructors.
Most are self-paced, allowing you to go as slow or as fast as you desire, while others can be
scheduled at specific time slots, with online instructors ready to walk you through each lesson step-
by-step. Integrated learning sessions combine the best of both worlds, allowing time flexibility while
also incorporating the benefit of a live person at certain times. You can enroll in the offering that
works best with your learning style and schedule or add the event to a list for later attention.
Convenient search functions allow you to search for and participate in classes, open chats and forum
discussions, and product owner’s and service manuals.
In addition to training courses, the LG CS Academy also provides access to all the
materials provided by LGEAI’s Technical Publications department. Simply perform a search on a
model number (or part of a model number) and click the play button under one of the Product
Resources headings in the search results. These resources become available minutes after they are
created or updated.
Access Points
•www.lgcsacademy.com
•www.lgcsa.us
• Link from GCSC
Introduction
2

Your Login name and password are initially set to the
same login used for GCSC. Simply enter the login name
into the ‘Username:’ field and then enter the password
into the ‘Password:’ field.
The ‘Username’ and ‘Password’ field are case sensitive.
Make sure that you enter these fields correctly.
Please note, pressing enter after typing the password will
not activate the login request. You must either click the
‘Login’ button or press the ‘Tab’ key twice then press
‘Enter’.
If your Login does not work, you have forgotten your
password, or if you need a Login ID, please Email
[email protected] or call 256-774-4051
Login
3

nHelp Click to view help files in a new window
oLogout Click to exit the current session and return to the Login Screen
pCatalog Select to view, browse, and search courses
qHome Select to view enrolled courses
rCalendar Select to view and make personal schedules
sProfile Select to view and edit personal information
tSearch Catalog Used to search the entire catalog based on entered keywords
uBrowse Catalog Quick links to section of the course catalog
vMy Learning Display of the coursed complete and enrolled in
wAnnouncements Displays messages from the LGCSA staff
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Site Layout
4
v

In the Catalog tab, there are two ways to find a course.
1. You can find a course directly by
putting a keyword on a search field.
You can use a wild card character '%'
which replaces all kinds of letters. For
example, '%vision' includes supervision,
envision, etc.
2. You can find a course by selecting
categories. There are two major types
of courses, Training and Product
Resources, covering Brown Goods,
White goods, PC Products, and
Wireless.
Product Resource pages are not actual training courses.
Instead, they are sections that provided all manuals and
support materials for a given model number.
Catalog Search
5

Sample Search Results
Below is a sample of possible search results. In this example, a model number was placed into
the search field.
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nTerm searched for. You may perform another search here.
oNumber of results found [if more than 5, additional results will be on addition page(s)]
pTraining Course found. Title of course is displayed as a link for additional information.
qEnroll button – Will enroll in the course and the course will display on the home page in the
Recently Accessed Learning field.
rProduct Resource found. This is not a training course. Product resource pages are links to
documents.
sPlay button – Click the Play button to go to the Product Resources page (enrollment is not
necessary)
6

Product Resources
nModel Number and brief description
oImage of product
pProduct Description highlighting major specifications and features
qLinks – LGEUS [or Zenith Page] is a link to the product on the Sales website (us.lge.com)
[or www.zenith.com]
LGEAI Forum – is a direct link to the internal Q&A forum of LGEAI. This link is for internal
users only, and is not accessible to users not employed by LG Electronics Alabama Inc
Other useful direct links may be found in this section as well.
rWarranty – The blue ‘WARRANTY’ is a direct link to the Warranty Page of this selected
product.
A brief description of the warranty terms can be found in this field. (The actual Warranty
Page will take precedent over this field if the terms are not the same.)
sDownloads – A section hosting important documents for the selected model.
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Additional Image – Links to any additional images that may have
been collected for the selected product.
Dimensions – A link to the cabinet dimensions of the selected
product, when available.
Exploded View – A link to the Exploded View and Exploded View
Parts List sections of the Service Manual for the selected product.
Firmware Update – Downloadable link to software or firmware
files to update the selected product with. And ISO file will
automatically create an update disc for DVD Players when opened
(CD creation software required on the PC).
Front Controls – A link to the Front Image and Control layout
section of the Owner’s Manual for the selected product. This link
may also be labeled as “Controls”
Installation Guide – A link to the Installation Guide PDG
document for the selected product.
Owner’s Manual – A link to the most recent and updated Owner’s
Manual PDF document available from the Technical Publications
departments.
Parts List – A link to the Replacement Parts List section of the
Service Manual for the selected product.
Quick Setup Guide – A link to the Quick Setup Guide PDF document, if available, for the selected
product. This link may also be for an EZ Manual.
Rear Image – A link to the Rear Panel and Connections section of the Owner’s Manual for the
selected product or in some cases an image of the connections.
Remote Image – A link to either a drawing/picture of the Remote Control or the sections of the
Owner’s Manual covering the Remote Control button layout and programming codes.
Service Bulletins – Links to PDF documents of Service Bulletins for the selected product.
Service Manual – A link to the most recent, updated, and complete Service Manual PDF
documents available from the Technical Publications departments.
Spec Sheet – A link to the Spec Sheet PDF document. This is the same Spec Sheet that can be
found from the Sales Departments. (Specifications are subject to change without notice)
Training Manual – A link to the Training Manual PDF document for the selected product.
Warranty – A link to the Warranty Page for the selected model. This document may also be found
by selecting the blue Warranty link on the right of the page or at the end of the Owner’s Manual.
All documents will be in PDF format. No DJVU documents are on the LG CS Academy website.
8

Training Courses
nCourse title
oCourse author This is also an Email link to the author.
pCourse language
qCourse description providing a brief explanation of the course
rEnrollment Options field allows you to Enroll in a course
sOutline field displays the individual sections of the course
tPoints field displays the number of credit points for the course
Note: Once you have enrolled in a course, the display will be shown as
below.
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uHighlighted Outline section displays the resume point of the course
vPlay Button will open the course player
wUnroll button will remove you from the course enrollment list
9

nCourse Toolbar
oCourse Title
pSide Frame (Either Outline or References)
qPlayer Window
rCourse Features (any of the following features)
Email – Send an Email to the instructor
References – View Reference materials for the course. This may include software files, documents, etc
.
Outline – Displays the Course Outline and progress
Rate – Rate and review the course
sPrevious / Next – Move one step forward or backward in the topic tree (Outline)
tHome – Return to Learner Home (Click Home at the end of the course)
uDetach Navigator – Detaches the Side Frame into a separate window
vHelp – Shows player help
Course Player
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Outline Frame Status Indicators.
Topic Completed
Topic Incomplete
Topic Not Attempted
10

Profile
Providing complete profile information will allow LG CS Academy to keep you up-to-date on any
new updates and offerings. By keeping the address field correct, future rewards and promotional
packages can be sent.
nProfile Tab – Click here to view and edit your profile
oDisplayed Name – This is the First & Last Name of the profiled user (If you change First & Last
Name fields, this entry will change)
pUsername – This is the Username used for Login (This field cannot be changed, except by Admin)
qFirst & Last Name – Enter your First & Last Name or Business Name (For Mailing Address)
rEmail – A valid Email address must be entered in this field.
sNickname – This is an optional field (may be used for an individual’s name when Business name is
entered in the Name fields)
tPassword – You may change your password using these fields
uPassword Challenge – Enter a Question & Answer in these fields to retrieve a forgotten password.
vAddress Fields – Enter your complete Mailing Address in these fields
wTimezone – Entering your Time Zone will ensure that schedule times are displayed correctly
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11

System Settings
1. Get the newest version of your internet browser.
(A) Microsoft Internet Explorer
•Gotowww.microsoft.com/windows/ie and install ALL the critical programs which
will affect your browser performance and securities.
(B) Mozilla FireFox
•Gotowww.mozilla.org/products/firefox/ and get the newest version of FireFox. It
is free from Active X security flaws and works well with learning-net system.
(C) Netscape
•Gotowww.netscape.com and download the latest Netscape Browser version at
the bottom of the page.
For the best operation of LG CS Academy, we recommend the following:
2. Stop any types of pop-up blocking functions.
(A) For Microsoft Internet Explorer
•Select[Tools] > [Pop-up blocker] > [Pop-up blocker settings] menu from your
Internet Explorer toolbar.
•Add"www.lgcsacademy.com" and "ln.lge.com“ to "Allowed sites".
(B) For Mozilla FireFox
•Select[Tools] > [Options…] > Web Features > Uncheck "Block popup windows".
• Or add "www.lgcsacademy.com" and "ln.lge.com" to Allowed sites list.
(C) For Netscape
•Goto“www.lgcsacademy.com”
• Right-click on the Login Tab and Select Show Site Controls then select I Trust This
Site
• Or add "www.lgcsacademy.com" and "ln.lge.com" to Trusted sites list.
(D) For other types of popup blockers
• If you installed any Toolbars, you need to set the pop-up blocking options to allow
pop-ups from “www.lgcsacademy.com” and “ln.lge.com”.
12

3. Download the newest version of Java from Sun Microsystems.
•Gotto“java.com” and click the Java Software Free Download link
• The Java website has an utility to verify that you have the latest version installed
4. Check additional browser settings.
1. Always check for newer pages
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Selectthe[General] tab
•Click[Settings]
•Select“Every visit to the page”
2. Accept Cookies
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Selectthe[Privacy] tab
•Select“Override automatic cookie handling”
•Select“Accept” under both “First-party Cookies” and “Third-party
Cookies”
•Select“Always allow session cookies”
3. Set Internet Security Level to Medium
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Selectthe[Security] tab
• Set the Internet Security Level to “Medium”
4. Set default JVM to Sun’s Java
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Selectthe[Advanced] tab
• Scroll down to the “Java (Sun)” group
• Check “Use Java 2 v1.4.2_05 for <applet>” (or newer version number)
• Confirm that no options under the “Microsoft VM” group are checked
5. Download newest Windows Media Player
• Got to “www.microsoft.com/windows/windowsmedia/”and click the Download Now link
13

14

Course Catalog
Brown Goods Training
•A/V Connections – Overview of Audio / Video connection types. (3 points, John
Ferguson)
•LCD PC Monitor Repair Video – Repair training for LCD PC Monitors. Models include:
L1720P, L1920P (5 points, Nick Foster)
•LCD TV: ISP Solution – Guide to how to upgrade Flash Memory of LCD TV VCTI and
SCARLER for solving commonly-occurring firmware problems. This is a training course
from the Korean Factory. (5 points)
•LCD TV: PAL & NTSC Chassis with LCD Screen – This material is about the general
system contents and function of LCD TV. This is a training course from the Korean Factory
(5 points)
•15LW1R Wireless LCD TV Training – Introduction training on the 15LW1R Wireless
LCD TV. (3 points, Nick Foster)
•LCD MD Optic Engine Repair 1.0 – Instructions on repairing the Optic Engine of LCD
MD TV’s with Green line at the top of the picture and Blue line at the bottom of the picture.
(5 points, Roger Greenhaw)
•LRM-519 Introduction – Introduction training for the LRM-519 DVD/DVD with Microsoft
Program Guide (5 points, John Ferguson)
15

Course Catalog
Firmware Updates
•15LW1R Update Method – Instructions on how to update the firmware of the 15LW1R
15” wireless LCD TV to version 1.4.04.04.ENG (2 points, Nick Foster)
•2005 DCR LCDTV Update Method – Instructions on how to update the firmware of the
2005 DCR LCD TV product line to correct audio level problems. (Updated version 3.10)
Models include: 26LX1D, 26LX2D, 32LP1D, 32LX1D, 32LX2D, 37LP1D, 42LP1D (2 points,
Nick Foster)
•2005 PDP Update Method – Instructions on how to update the firmware of the 2005 PDP
Product Line. Models include: 42PX2D, 42PX4D, 42PX5D, 50PX1D, 50PX4DR, 50PX5D,
50PY2DR, 60PY2DR (2 points, John Ferguson)
•50PX4DR Firmware Update Method via Memory Card – Instructions for updating the
firmware of the 50PX4DR using supplied Memory Card. Updates the unit to firmware
version 03.08.01 (2 points, John Ferguson)
•50PY2DR Firmware Update Method via Memory Card – Instructions for updating the
firmware of the 50PY2DR using supplied Memory Card. Updates the unit to firmware
version 03.11.01 (2 points, John Ferguson)
•60PY2DR Firmware Update Method via Memory Card – Instructions for updating the
firmware of the 60PY2DR using supplied Memory Card. Updates the unit to firmware
version 03.07.01 (2points, John Ferguson)
•DVD Player Update Method – Instructions for updating the firmware of DVD Players via
CD. ISO files for creating update discs for each model are included in the course. Models
include: DVR413, LGDVB418, LGDVDR313, LGDVP7772, LGDVT418, LGXBR342,
LGXBR446, XBR413, XBS444, XBV441, XBV442, XBV443 (2 points, John Ferguson)
•E44W46LCD Update Method – Instructions for updating the firmware of the
E44W46LCD (Also RU-44SZ81L) LCD Rear-Projection TV (2 points)
•E44W48LCD Update Method – Instructions for updating the firmware of the
E44W48LCD LCD Rear-Projection TV (2 points)
•L4200 Update Method – Instructions for updating the firmware of the L4200 LCD
Monitor. (2 points)
16

Course Catalog
White Goods Training
•LG A.C. Installation – Basic works of LG A.C. (air conditioner) and to understand how to
solve common troubles. This is a training course from the Korean Factory (5)
•AC Window Installation Video – 20-minute installation video for LG and Goldstar
Window Air Conditioners. WMV file requiring Windows Media Player (5 points, Calvin
Thompson)
•Dishwasher Installation Video – 13-minute installation video for LG Dishwashers.
Models include: LDF7810, LDF7811, LDS5811 WMV file requiring Windows Media Player
(5 points, Calvin Thompson)
•Dryer Installation Video – 24-minute installation video for LG Dryers. WMV file requiring
Windows Media Player (5 points, Calvin Thompson)
•Mayflower Dryer Disassembly Video – 14-minute video covering the disassembly of the
DLE5977 and similar models of LG Dryers. Models include: DLE5977, DLE5972, DLG5977
WMV file requiring Windows Media Player (5 points, Calvin Thompson)
•Mayflower Dryer Introduction Video – 7-minute video introducing and featuring the
Mayflower Line of LG Dryers. Models include: DLE5977, DLG5977 WMV file requiring
Windows Media Player (5 points, Calvin Thompson)
•Mayflower Washer Disassembly Video – 27-minute video covering the disassembly of
the Mayflower Line of LG Washing Machines. WMV file requiring Windows Media Player (5
points, Calvin Thompson)
•Mayflower Washer Installation Video – 15-minute installation video for LG Washing
Machines. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
•Mayflower Washer Introduction Video – 8-minute video introducing and featuring the
Mayflower Line of LG Washing Machines. WMV file requiring Windows Media Player (5
points, Calvin Thompson)
•Over-the-Range Microwave Oven Installation Video – 16-minute installation video for
all LG and Goldstar OTR Microwave Ovens. WMV file requiring Windows Media Player (5
points, Donovan Fandre & David McCollum)
•Refrigerator Door Handle Installation Video – 21-minute video for installing the door
handles and kick plates of LG Refrigerators (5 points, Calvin Thompson)
•Refrigerator Door Reversal Video – 26-minute video for reversing the doors of the
LRDC22743 LG Refrigerator and similar models. WMV file requiring Windows Media Player
(5 points, Calvin Thompson)
•Refrigerator Ice Maker Installation Video – 18-minute installation video for LG
Icemakers. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
•Refrigerator Water Connection Video – 17-minute video covering the installation of the
water connections on LG Refrigerators. WMV file requiring Windows Media Player (5
points, Calvin Thompson)
•LCD TV Refrigerator Repair Video – 23-minute video covering repair training for the
LCD TV Refrigerator model LRSC26980. WMV file requiring Windows Media Player (5
points, Nick Foster)
17

Course Catalog
18