LifeShield WGC1000 User manual

Cellular Gateway Installation Instructions
Model WGC1000
This equipment should be serviced only by LifeShield, Inc. or its
authorized agents.
Battery Warning
Rechargeable Li-Ion Batteries Must Be Recycled or Disposed of
Properly. Do not mutilate the battery pack. Do not dispose of the
battery pack in a fire due to risk of explosion.
LIFESHIELD LIMITED WARRANTY FOR PRODUCTS AND
ACCESSORIES PURCHASED IN THE UNITED STATES OR CANADA
WHAT IS COVERED UNDER THIS WARRANTY
Subject to the limitations and exclusions contained below, LifeShield,
Inc. (“LifeShield”) warrants the LifeShield-branded (including all
embedded software) sold by LifeShield for use with the LifeShield
Home Security System (the “Products”) to be free from defects in
materials and workmanship under normal consumer usage and in
accordance with the accompanying instructions and documentation,
for the period(s) set forth below. This warranty extends only to the
first consumer purchaser, and is not transferable. LifeShield, at its
option, will at no charge repair, replace or refund the purchase price
of any Products that do not conform to this limited warranty. We may
use functionally equivalent reconditioned/refurbished/pre-owned or
new Products or parts and we may retain all replaced Products or
parts. No data added to your Products, including but not limited to
component names and system preferences, will be reinstalled. This
limited warranty is the consumer’s exclusive remedy, and applies
to new Products purchased by consumers in the United States or
Canada, which are accompanied by this written warranty.
PRODUCTS COVERED/LENGTH OF COVERAGE
(the “Warranty Period”)
New Products: One (1) year from the date of purchase by the first
consumer purchaser of the Product.
Products That Are Repaired or Replaced.
The balance of the original warranty or for ninety (90) days from the
date returned to the consumer, whichever expires later.
Batteries. Only batteries whose fully charged capacity falls below
80% of their rated capacity and batteries that leak are covered by
this limited warranty.
HOW TO OBTAIN WARRANTY SERVICE OR OTHER INFORMATION
To obtain service or information, please call:
LifeShield Customer Service at: 1-888-392-2044
Or email us at: [email protected]
You will receive instructions on how to ship the Products, at your
expense, to a LifeShield Authorized Repair Center. To obtain service,
you must include:
a) a copy of your receipt, bill of sale or other comparable proof
of purchase
b) a written description of the problem
c) the complete physical address of the location where the system
was installed and most importantly
d) your address and telephone number and,
e) the “Return Merchandise Authorization” or “RMA” number that
LifeShield provides to you
WHAT IS NOT COVERED (EXCLUSIONS)
Normal Wear and Tear. Periodic repair and replacement of parts due
to normal wear and tear are excluded from coverage.
Ornamental Decorations. Ornamental decorations, such as
emblems and graphics and other decorative elements, are excluded
from coverage.
Abuse & Misuse. Defects or damage that result from the following
are excluded from coverage:
a) improper operation, storage, misuse or abuse, accident or
neglect, such as physical damage (cracks, scratches, etc.) to
the surface of the Product;
b) contact with moisture, liquids, water, rain, extreme humidity,
heavy perspiration or makeup, sand, dirt or the like, food, or
proximity to or exposure to heat or cold, fire, flood, or lightning;
c) other acts which are inconsistent with the instructions and
documentation that accompany the Products; and
d) use of the Products with any system other than the
LifeShield Home Security System.
Use of Non-LifeShield Products and Accessories. Defects
or damage that result from the use of Non-LifeShield branded
or certified products, accessories, software or other peripheral
equipment are excluded from coverage, including without limitation
defects or damage to Products that result from such use are
excluded from coverage. Unauthorized Service or Modification.
Defects or damages resulting from service, testing, adjustment,
installation, maintenance, alteration, including without limitation,
software changes, or modification in any way by someone other than
LifeShield, or its authorized agents, are excluded from coverage.
Altered Products. Products with the following characteristics are
excluded from
coverage:
a) serial numbers or date tags that have been removed, altered
or obliterated;
b) broken seals or Products that show evidence of tampering;
c) mismatched board serial numbers; or
d) nonconforming or non-LifeShield housings, antennas, or
parts.
Communication Services. Defects, damages, or the failure of
Products due to any communication service or signal not provided
directly by LifeShield is excluded from coverage.
Out of Warranty Products. Defects or damages reported to
LifeShield after the Warranty Period are excluded from coverage.
Other Exclusions and Limitations
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION
TO THE TERM OF THIS EXPRESSED WARRANTY. THE REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED
WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY OF THE
CONSUMER, AND LIFESHIELD’S SOLE AND EXCLUSIVE LIABILITY
HEREUNDER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED. IN NO EVENT SHALL LIFESHIELD BE
LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE)
OR OTHERWISE, FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCT GIVING RISE TO THE DAMAGES, OR FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE
OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA,
SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH THE USE OF OR THE ABILITY OR
INABILITY TO USE THE PRODUCTS OR SOFTWARE TO THE FULL
EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. SOME
STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR A
LIMITATION ON THE DURATION OF IMPLIED WARRANTIES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR FROM
ONE JURISDICTION TO ANOTHER.
This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state or from one jurisdiction to
another.
© LifeShield, Inc., 2010. Rev 8/2010.
Protected by US patents and patents pending.
7 629 880, 7 532 114 7,511,614, 7,495,544, 7,283,048, 7,202,789,
7,119,658, 7,091,827, 7,084,756, 7,079,034, 7,079,020, 7,057,512,
7,053,764, 7,042,353, 7,023,341, 7,019,639, 6,888,459, D538,797,
D534,519, D534,146 LifeShield Home Security
© 2010 LifeShield, Inc. All rights reserved. LifeShield is a registered
trademark and LifeShield Home Security is a trademark of
LifeShield, Inc.
Contact Information
Website: www.LifeShield.com
Mail: LifeShield, Inc. Customer Support
770 Township Line Road, Suite 350
Yardley, PA 19067
Phone: [phone]
E-mail: [email protected]
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed

The Cellular Gateway (CGW) automatically establishes a connection
between your LifeShield system and the monitoring if the primary
(broadband) connection to your home has stopped working. The
connection is made through the local cellular wireless network,
which is the same network that’s used for mobile phone and other
wireless device communications.
Important: Proper operation of this device is dependent on the
signal strength of the local cellular network. Signal strength may
be improved by locating the cellular gateway on a high floor in your
home. If local cellular signal strength is not sufficient you will not be
able to use this device.
Cellular Gateway Kit Contents
WGC1000 Cellular Gateway
Device Guide
LS280 Li-Ion Rechargeable Battery Pack
Installing your LifeShield Cellular Gateway
Prior to adding the Cellular Gateway it is necessary to first install
and activate your LifeShield System and to have a Handset and/or
Console available for use in the Cellular Gateway installation process.
Prepare the Cellular Gateway
1. Remove the back cover of the
Cellular Gateway.
2. Locate the rechargeable battery
(included). Insert the battery plug
into the two-pin jack and place the
battery into the back of the Cellular
Gateway.
3. Replace the back cover.
NOTE: The Model LS280 battery is
required for operation of this device.
Installing a different model battery may
result in damage to the Cellular Gateway.
Install the Cellular Gateway
The Cellular Gateway should be placed in a location where it will
receive a strong external cellular signal while maintaining a good
connection with as many internal Grid Controllers (ex. Base, Consoles
and Grid Extenders) as possible. Since it will be possible to relocate
the Cellular Gateway after it is initially installed (if necessary), chose
a location that is (first) close to an outside wall and (second) centrally
located within the home.
IMPORTANT: The SIM (Subscriber Identity Module) for this device
should be factory pre-installed. Please refer to the “SIM Installation”
section of this Device Guide and verify that the SIM is installed before
taking additional installation actions.
Securing the Cellular Gateway (Optional)
1. For personal safety, turn the power to
the outlet OFF at the circuit breaker.
2. Leave the wall plate on the outlet, but
remove the center screw.
3. Plug the Cellular Gateway into the lower
electrical outlet with the tab facing
upward.
4. Replace the center screw by inserting it
through the tab on the Cellular Gateway.
5. Turn the power back ON at the circuit breaker.
Add the Cellular Gateway to the LifeShield System
Once the Cellular Gateway (CGW) has been mounted it must then be
“added” to the LifeShield System in order to function.
Using a Handset or Console:
1. Press MENU.
2. Scroll to Security Setup, press SELECT and enter the Master
Code
3. Scroll to GCs or Handset, press SELECT.
4. Scroll to <Add New>, press SELECT. The system will begin
searching for the Cellular Gateway that you are adding.
5. On the Cellular Gateway, press and hold the button in the
center of the device until the green light starts flashing (this
will put the Cellular Gateway into registration mode). NOTE: If
this device was previously registered to another system it will
begin beeping when the battery is plugged in. If this is the
case it must be reset to factory defaults. To do so, unplug the
battery. Then re-insert the battery plug while simultaneously
holding down the center button. Keep the button pressed for
at least 5 seconds.
6. The following messages will appear on the Handset or
Console once the system has successfully “found” the
Cellular Gateway.
7. Use the Edit feature to rename the device (optional). NOTE:
Press DELETE to erase text and use the keypad keys to
type in a new name. Once you are satisfied with the entered
name, press OK.
8. At this point the LifeShield system will communicate with the
SIM (Subscriber Identity Module) card that is located inside
the Cellular Gateway. If this process is successful you will see
the following message appear on the Handset or Console:
NOTE: This completes the steps to add the Cellular Gateway to
the LifeShield system. During the time in which the SIM is being
activated you can use all features of your LifeShield system with
the exception of the Cellular Gateway. When the SIM is successfuly
activated the “Ready” screen on your Handset or Console will display
the following:
Possible error messages during the previous step and corrective
actions:
SIM Installation
WARNING: THE SIM (SUBSCRIBER IDENTITY MODULE) FOR THIS
DEVICE HAS BEEN FACTORY PRE-INSTALLED. IF FOR ANY REASON IT
BECOMES NECESSARY TO REPLACE IT PLEASE FOLLOW THE STEPS
BELOW.
1. Remove the back cover of the Cellular Gateway.
2. Press down on the SIM holder gate while sliding it to the
right. Tilt the device slightly to the right and swing the gate
open.
3. Locate the carrier card and remove the SIM from the carrier
as shown in the diagram.
4. Check that the SIM is oriented correctly and slide it all the
way down into the slot in the gate.
5. Fully close the SIM gate, then press down on the gate and
slide it to the left until it locks (clicks) closed.
Activating SIM Manually
Using a Handset or Console:
1. Press MENU on the Handset or Console
2. Scroll to Utilities, press SELECT and enter the Master Code
3. Scroll to Activate SIM, press SELECT
4. The LifeShield system will now automatically activcate the
SIM card activation process, as described in the “Add the
Cellular Gateway to the LifeShield System” section, (Step 8).
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
CAUTION:
Changes and modifications to this product not expressly approved by
LifeShield, Inc. could void not only the user’s authority to operate this
device, but also the limited warranty.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the radio or television receiving antenna
• Reorient or relocate and increase the separation between the
LifeShield equipment and radio or television receiver
• Connect the LifeShield equipment into an outlet on a circuit
different from that to which the radio or television receiver is
connected.
• Consult the dealer or an experienced radio/TV technician
for help.
Warning: A minimum separation distance of 8 inches (20 cm) must
be maintained between the user and this device and/or a connected
external antenna to satisfy FCC RF exposure requirements during
operation. The antenna used with this product must be installed to
provide a separation distance of at least 20 cm from all persons and
must not be co-located or operating in conjunction with any other
antenna or transmitter.
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
(note: time, date and call
information will vary)
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed Gate closed with SIM installed