Shaw Gateway HDPVR User manual

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shaw.ca/gateway
Gateway HDPVR
User Manual
All your recordings.
All your TVs.
*
One HDPVR.
Add up to five Portals for a
whole home experience.
*A maximum of six TVs can be connected by adding five additional Portals.

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Welcome
Get ready to start your Gateway HDPVR experience.
Visit shaw.ca/gateway for more information and user videos.

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Contents
Gateway HDPVR top features....................5
Using your remote................................................ 6
Main menu ..................................................................... 7
Navigating your Gateway HDPVR
Intro to menu navigation............................8,9
Ways to watch
Intro to guide options...................................... 10
Channel Grid Guide .............................................11
Channel Listing Guide...................................... 12
Quick Bar .......................................................................13
Controlling live TV
Gateway HDPVR controls............................ 14
Using your PVR
Setting recordings................................................15
Managing your series recordings.......... 16
My PVR Recordings .............................................17
Managing your recordings........................... 18
Recordings icons................................................... 19
Playing your recordings ................................. 19
Find the content you want
Intro to search........................................................ 20
Search By Title or Keyword........................ 21
Search By Category.......................................... 22
Filters and Favourites .......................................23
Shaw On Demand
Intro to Shaw On Demand......................... 24
How to order Shaw On Demand ......... 25
Parental Controls
Intro to Parental Controls ........................... 26
Parental Controls – layout...........................27
Working with your PIN................................... 28
Locking and unlocking programs .......... 29

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Gateway HDPVR top features
Record up to six HD shows at once.
Keep everyone in the house happy when the
playoff game, season finale and your kid’s
favourite movie are all on at the same time.
Connect up to six TVs.
Use your Gateway HDPVR as a standalone unit
or add up to five additional Portals to connect
your whole home. With multiple Portals, you can
watch, record and manage shows from any TV in
your home.
Customize your Favourites List.
Build and save your favourites list by browsing
shows, channels or even filter by Sports, HD,
Kids or more.
Control your Gateway HDPVR from anywhere.
Search, record and manage your favourite shows
on the go with the Shaw Go Gateway app.
Instant access to thousands of titles.
Watch the latest movies, buzz-worthy shows
and plenty of free programming on Shaw On
Demand. Just press the On Demand button
on your remote.
Searching for shows is easy.
Find the programs you want to watch, see
what’s playing now, what’s coming up and
what’s on Shaw On Demand.

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Using your remote
Shortcut buttons
Menu navigation
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1ARROWS
Moves backward or forward
one item. Hold down to speed
up your browsing.
2OK
Begin playing a program or
select an option in a menu.
3BACK
Skips back two hours while
navigating the Guide. Also
pages back in menus.
4NEXT
Skips forward two hours while
in the Guide. Also pages
forward in menus.
5INFO
Bring up a menu of options or
information. Also view your
individual recording settings.
6EXIT
This button toggles between
full-screen view and the last
menu screen you were in.*
7NUMBER KEYS
Enter a channel number to go
directly to the channel.
8CLEAR
Deletes the PVR content
currently highlighted within
My PVR Recordings. Also
clears the search box.
9TV INPUT
If programmed, cycle through
the video sources on your TV.
View
My PVR
Recordings.
Access the
Shaw On
Demand
menu.
Activate the
Channel Grid
Guide view
of TV
programming.
Jumps to
full-screen,
Live TV.
PVR
VOD
LIVE TV
GUIDE
PVR VOD GUIDE LIVE TV
ABCD
*Does not apply to Video on Demand Menu

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Main menu
For easy access to your Gateway HDPVR features, press MENU on your remote and use
the LEFT and RIGHT arrow keys to make your selection.
HDTV
Display all your
high-definition
content.
Favourites
Create a custom
Favourite List to
quickly find movies
and shows.
News
News channels and
current news
programming.
Kids
Access kid-friendly
movies and TV shows.
Sports
View a list of current
sporting events.
Movies
Display all movies
available, including
movies you’ve
recorded.
Shaw Pay Per View
Find Pay Per View
listings of live events.
Settings
Personalize your
Gateway HDPVR.
Messages
View messages about
Shaw services and
updates. An envelope
icon will appear in the
bottom left of the
main menu to alert
you of a new message.
Music
Access 60 channels
of commercial-free
music.
Channels
This menu lists what’s
currently airing on
every channel.
My PVR Recordings
Access all the
programs
you’ve recorded.
Search
Integrated search
to find listings,
recordings and
content from Shaw
On Demand.
Shaw On Demand
Access Shaw On
Demand movies and
TV shows.

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Your Gateway menu has horizontal categories that will expand when you press OK.
If you’ve expanded a category and want to go back, press the LEFT arrow.
When a menu is expanded, you can use the UP or DOWN arrows to navigate one
item at a time, or CH+/- to page through the list.
Navigating your Gateway HDPVR

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You may see additional entries appear in the bottom right area of the screen in the
Preview Panel. Press the RIGHT arrow to select the Preview Panel and then use the UP
and DOWN arrows to move through the list. Pressing the LEFT arrow will return focus
to the main category.
Press INFO on any show or movie to view a list of options available for the selected title.
Press EXIT (or ZOOM) to switch back to full-screen TV. Press EXIT (or ZOOM) again
to return to the previous menu.

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Channel Grid Guide
The Grid Guide is the most popular way to view program listings 14 days in advance, plus
you can continue watching your current program in the corner of your screen while the
Grid Guide is displayed. For more information, go to page 11.
Channel Listing Guide
Select Channels from the Main Menu to view a list of what’s currently airing and additional
information on the programs. For more information, go to page 12.
Quick Bar
Keep watching your current program and use the Quick Bar to view upcoming shows. For
more information on the Quick Bar, go to page 13.
PVR Recordings
To access your recorded shows directly, just press the PVR button at the top of remote.
If you have additional Portals in your home, you can access your recordings from any TV
that’s connected to a Portal. For more information, go to page 17.
Integrated Search
Use integrated search to find a program whether recorded, on-demand or currently airing.
For more information on the search function, go to page 21 .
Filters
To see a list of Filters, like Movies, Sports, or Kids, press MENU and
select from your customized or pre-set lists. To learn more about Filters, go to page 23.
Channel Number
If you know the channel you wish to tune to, simply enter the channel number and press
OK. If you enter a channel number that does not exist, you will be directed to the nearest
channel.
Ways to watch

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Channel Grid Guide
To view the Channel Grid Guide, press the GUIDE button.
 ARROW buttons navigate the guide.
 INFO manages recording settings and shows a list of available options.
 CH +/- moves an entire page up or down.
 SKIP will move the guide forward 24 hours; REPLAY will move it back 24 hours.
 BACK and NEXT will move through the guide in 2.5 hour increments.
 EXIT (ZOOM) will alternate between the guide and full screen TV.
 MENU will return you to the Main Menu.
 OK takes you to a show if it’s currently airing. If it’s in the future, it’ll bring up an Action Menu.
 Press the REC button to set up a one-time recording.
In the Channel Grid Guide, TV listings are colour coded to help you quickly identify
different types of programming:
Movies
Sports
Children’s programs
News, politics, and current events

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Channel Listing Guide
1TIME
Displays the current
time.
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CURRENT
CHANNEL
Displays the channel
playing in the Preview
Window.
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CHANGE
TIME SLOT
Allows you to view
programs airing at
upcoming times. You
can also press BACK or
NEXT while in the list
to change this.
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HIGHLIGHTED
PROGRAM
Press INFO to view
more information
about the highlighted
program and access
the Options menu.
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CHANNEL LIST
Displays all the currently
airing programs you
have access to.
Navigate with the arrow
keys, press CH +/- to
page up or down, or
enter a channel number
to jump.
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RECORDING
ICON
Displays an icon next
to a show if it’s being
recorded or is
scheduled to record.
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INFORMATION
PANEL
Displays details about
a highlighted program.
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UPCOMING
PROGRAMS
Displays the next three
shows airing on the
highlighted channel.
Press the RIGHT
ARROW to navigate
and view the full list.
To search for programming currently airing, press MENU and navigate to the Channels
category. Use the UP and DOWN arrows to move between programs. Once you’ve
highlighted a program you want to watch, press OK. To navigate upcoming shows,
press the RIGHT arrow.
Ways to watch

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Quick Bar
While watching full-screen TV, press an ARROW key, the OK button or change the
channel to access the Quick Bar to view current program information, upcoming
programs and what’s on other channels.
The main panel of the Quick Bar provides the program name, air time, and channel. Use
the UP and DOWN arrows to change the channel displayed in the Quick Bar without
leaving the program you’re watching.
On the right, view what’s upcoming for the channel by pressing the RIGHT arrow button
to highlight the panel. Use the UP and DOWN arrow buttons to scroll through
programming.
Press INFO to view more details and a menu for the selected show.
The Quick Bar will automatically disappear after five seconds, to remove it immediately
press CLEAR.
Coming upOn now
Easily view upcoming programming while continuing to watch your current show in
full screen.

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 Press PAUSE to pause and resume playing.
 Press REWIND up to three times (for three speeds) to rewind.
 Press FORWARD up to three times (for three speeds) to fast-forward.
 Press PLAY to resume playing.
 Press LIVE TV to jump to the last live TV channel you watched.
 Press REPLAY to watch the previous seven seconds.
 Press SKIP to skip forward 30 seconds. You can change the number of seconds to skip
in the Settings menu.
 Press BACK to skip 15 minutes back, and NEXT to skip 15 minutes forward.
 Press PAUSE and then FORWARD once to watch in slow motion.
 Press RECORD to begin recording the show you’re watching or quickly set a recording
for a show using your guide.
 Press PAUSE and then SKIP to advance forward one frame.
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PVR
VOD
LIVE TV
GUIDE
Controlling live TV

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Recording options
There are many ways to record programs on your Gateway HDPVR. To update the default
recording settings, press PVR, select “Scheduler” and scroll to the right to select
“Recording Defaults”.
Series recording
Press INFO on the show you want to record and select “record series” and then press OK.
Press the RIGHT arrow to customize recording options, such as adding extra time or only
recording new episodes.
Single recording
Press INFO on the show you want to record and select “record once”.
Record now
Press REC to record the program you are currently watching.
Mobile
Download the Shaw Go Gateway app to control and manage your recordings from your
Apple™ or Android™ device.
Your Gateway HDPVR allows you to record up to six programs at once. Connect up to five
additional Portals to watch and set recordings from any room, or stop recorded TV in one
room and resume watching in another.
Setting recordings
Using your PVR
Apple is a trademark of Apple™ Inc. registered in the U.S. and other countries. Android™ is a trademark of Google Inc.

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Managing your series recordings
To manage your series recordings, press PVR and then select “Scheduler”. The following
categories are available by scrolling to the right:
Scheduled Shows: Provides a list of all upcoming recordings.
Scheduled Series: This list details all series you have set to record. Your Gateway HDPVR
can record up to six shows at once, and schedules series starting at priority one. If six
higher priority shows are recording, the seventh or greater will not be recorded. You can
also customize a variety of recording parameters for each series, including how many
episodes to keep, whether to include reruns, and recording start and end times. When you
are done, select “Close” and press OK to save your changes.
Deleted: Provides a list of recorded episodes that have been deleted, including the reason.
Canceled: Provides a list of airings which were not recorded, including the reason.
Recording Space: Lists the current amount of space used on your HDPVR. You can also
expand your PVR capacity with an eSATA hard drive, compatible for PVR usage.
Recording Defaults: Allows you to change the settings which will be applied to new series
recording requests.
When you are finished, press BACK to return to your recordings list.
Using your PVR

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My PVR Recordings
1RECORDING ICON
Indicates the status of your recordings (see
recording icons, page 19). The recording date or
number of episodes recorded will also display here.
2HIGHLIGHTED RECORDING
Displays the channel number, logo and a series
folder indicator. A single recording displays
episode length and the status of a recording.
A series folder will display the number of
episodes recorded.
3INFORMATION
See a description of a selected episode. If a
series folder is selected, recording options will
be displayed.
4SERIES
Individual episodes in a series are displayed in
the preview panel. Press the RIGHT arrow to
review recorded episodes. Press OK to see
episode options.
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To access My PVR Recordings, press PVR at the top of your remote. All of your recorded
shows will be listed, by channel and program name. To watch a show, select it and press
OK. If you’ve already watched part of a show, you can resume where you left off or start
from the beginning.

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Your Gateway HDPVR allows you to watch or record up to six shows at once while
watching five previously recorded, all in HD. In the unlikely event that there is a recording
conflict, such as when you have six recordings scheduled and are watching another live
show, your PVR will automatically display a menu showing your options to decide your
viewing experience.
Space management
Shows are automatically kept until more room is needed. My PVR Recordings category
allows you to protect specific shows from deletion.
If all your current recordings are protected against deletion, new shows will not be
recorded until you manually delete some of the current recordings.
Managing your recordings
Using your PVR

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Playing your recordings
The following recording icons indicate PVR status at a glance and are used throughout all
menus:
The show is
recording
right now.
The show is
scheduled to be
recorded.
The show has been
recorded and may
be deleted if space
is needed for newer
shows.
The show must be
deleted manually.
Press OK on a recorded show to begin playback from wherever you left off. To restart
playback, press INFO and select “Start Over”.
You can control playback of your recordings using the same keys described on
page 14.
When the recording has finished playing, you’ll be asked whether you want to keep
or delete the recording. To delete recordings manually, select a show or series folder and
press CLEAR.
Recordings icons

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The Search category in the Main Menu contains three different ways to search for
programming: By Title, By Keyword, and By Category.
Search results will contain current and future air dates for programs, Shaw On Demand
titles and shows you’ve recorded. You can customize whether these are included in
results by selecting “Search Options”.
You’ll be able to tell what type of show you’re looking at by the colour:
Current shows
Future shows
Shaw On Demand titles and Shaw Pay Per View programs
Recorded content, and also features the icons shown on page 19.
Have a specific show in mind? Want to see something with your favourite actor in it? Or
feel like a good comedy or horror thriller? With your PVR’s dynamic search functionality,
you can quickly find exactly what you’re looking for.
Find the content you want