www.lightpol.com
LIGHTPOL
Damian Sawicki
Górzyn 37a
59-305 Rudna
721-343-956
www.facebook.com/lightpolcom
www.facebook.com/resqbag
Manner of warranty claim handling
1. If the claim is justified, the delivery costs shall be covered by the Guarantor, provided that
the proposed method of delivery of the product and the costs of such delivery are accepted.
2. The Guarantor does not cover additional costs related to the removal of losses.
3. The Guarantor's liability is limited to the maximum value of the product.
4. In case of an unreasonable claim, the obligation to collect the product rests with the party
filing the warranty claim.
5. If the product is not collected after being called upon by the Guarantor, the party filing the
warranty claim shall bear the cost of storing the product, or the cost of returning it.
6. The warranty does not cover the costs of disassembly or assembly of the defective product,
and any possible damages related to the necessity of disassembly, delivery, assembly or
temporary deprivation of the possibility of use.
7. The guarantor shall process the claim within 14 working days from the date of delivery of the
defective goods to the guarantor.
8. If in the process of warranty claim processing it is necessary to obtain additional information
related to a defect or the manner of using the goods, the Buyer shall be obliged to provide all
necessary data and information.
9. The warranty claim shall be considered within the above time limit, however, with the
reservation that if the claim requires detailed technical examination, its duration shall
automatically extend the period of consideration of the warranty claim.
10. The Guarantor shall inform the applicant in writing or by e-mail about the consideration of
the application.
11. If the warranty claim is justified, the Guarantor shall:
- replace the defective product with a new one free from defects or
- repair the defective product free of charge or
- issue a correction invoice for the product subject to the warranty claim.
12. The Guarantor selects the way in which the claim will be processed.
If, as a result of the acceptance of the warranty claim, any parts of the defective product are
replaced, the warranty for the replaced parts does not start anew.
Otherconditions
1. The change of color of the LED modules is not covered by the warranty.
2. The parameters of the new LED modules are subject to a tolerance of +/- 15% for luminous
flux, color temperature and product performance.
3. The warranty is void if the product is connected to an installation without a permanently
built-in overload protection in the LED lighting circuit.
4. The guarantee granted by LIGHTPOL Damian Sawicki does not transfer to third parties.
5. The guarantee shall be valid throughout the EU.
