2015 MKZ
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The Lincoln PledgeEssential Information (continued)
Congratulations on your decision to drive a Lincoln. The Lincoln Pledge provides
you with valuable support so you can handle the challenges of the road with
confidence and ease.
The following information is for United States clients. Canadian Roadside
coverage and benefits may differ from the United States coverage. Canadian
clients should refer to the Lincoln Roadside Assistance section of the Warranty
Guide, call 1-800-387-9333 or visit the website at www.LincolnCanada.com for
more details.
Lincoln Complimentary Maintenance
As part of our commitment to providing a new ownership experience, your vehicle
comes with Lincoln Complimentary Maintenance. This maintenance plan is
available on most vehicles sold in the United States and begins on your purchase
date and at 0 miles (0 kilometers). It is limited based on mileage, time or number
of service visits, whichever occurs first. That means when your information display
alerts you when it is time for an oil change, you should bring in your vehicle for
complimentary service. Visit www.LincolnOwner.com for full details.
Roadside Assistance
Contact Roadside Assistance at 800-521-4140 – any time, 24 hours a day,
365 days a year. As part of the Lincoln Pledge, you will receive 24/7 Roadside
Assistance nationwide (including Canada and Mexico), that begins from the
warranty start date and lasts the life of the vehicle for the original owner only.
Subsequent owners are eligible for an extended powertrain warranty coverage
period of six years or 70,000 miles (112,655 kilometers), whichever occurs first.
Roadside Assistance services include:
Towing: Lincoln eligible vehicles will be towed to your selling or preferred
dealer within 100 miles (161 kilometers) of the disablement location or to the
nearest Lincoln dealer. If you request to be towed to a selling or preferred
dealer that is more than 100 miles (161 kilometers) from the disablement
location, you shall be responsible for any mileage costs in excess of
100 miles (161 kilometers).
Flat tire change: Replacement of a flat tire with a usable spare.
Battery jump start
Lock-out assistance: If you lose your key or intelligent transmitter, key
replacement is your responsibility).
Fuel delivery: 2 gallons (7.5 liters) of gasoline, limited to two, no-charge
occurrences within a 12-month period.
Winch-out services: Includes pulling a vehicle within 100 feet of a paved or
county maintained road. No recoveries.
Lincoln Customer Relationship Center
If you have questions about your vehicle or the Lincoln Pledge, please contact your
dealer. For additional help, you’re invited to call our Lincoln Customer Relationship
Center: 1-800-521-4140 (TDD for the hearing impaired: 1-800-232-5952), Monday
through Friday 8 a.m. – 8 p.m. and Saturday 9 a.m. – 5:30 p.m. EST.
Vehicle Warranty
For a detailed description of what is covered by your vehicle’s New Vehicle
Limited Warranty, refer to the Warranty Guide that is provided to you along with
your Owner’s Manual.
All-Wheel Drive
All-wheel drive uses all four wheels to power the
vehicle. This increases traction, enabling you
to drive over terrain and road conditions that a
conventional two-wheel drive vehicle cannot. The
AWD system is active all the time and requires no
input from the driver.
Tips for Driving on Various Surfaces
Sand: When driving over sand, try to keep all four
wheels on the most solid area of the trail. Avoid
reducing the tire pressures but shift to a lower gear
and drive steadily through the terrain. Apply the
accelerator slowly and avoid spinning the wheels.
Mud and Water: If you must drive through high
water, drive slowly. Traction or brake capability may
be limited.
Be cautious of sudden changes in vehicle speed or
direction when you are driving in mud. Even AWD
vehicles can lose traction in slick mud. As when you
are driving over sand, apply the accelerator slowly
and avoid spinning your wheels. If the vehicle does
slide, steer in the direction of the slide until you
regain control of the vehicle.
After driving through mud, clean off residue stuck to
rotating driveshafts and tires. Excess mud stuck on
tires and rotating driveshafts causes an imbalance
that could damage drive components.
Snow and Ice: AWD vehicles have advantages over
2WD vehicles in snow and ice but can skid like any
other vehicle. Should you start to slide while driving
on snowy or icy roads, turn the steering wheel in the
direction of the slide until you regain control. Avoid
sudden applications of power and quick changes
of direction on snow and ice. Apply the accelerator
slowly and steadily when starting from a full stop.
Note: Your AWD vehicle is not intended for off-road
use. The AWD feature gives your vehicle some
limited off-road capabilities. See the All-Wheel Drive
chapter in your Owner's Manual for complete details.
Hill Start Assist
When the system is active, your vehicle remains
stationary on the slope for two to three seconds
after you release the brake pedal. Once the
enginedevelopssucientdrive,thebrakes
release automatically.
Note: The driver is always responsible for controlling
the vehicle, supervising the system and intervening
if required. Refer to your Owner’s Manual for safety
information, more details and limitations.
Fuel-Efficient Transmission
Your vehicle has been designed to improve
fuel economy by reducing fuel usage while
coasting or decelerating. You may perceive this
as a light to medium braking sensation when
removing your foot from the accelerator pedal.
Open Window Buffeting
You may hear a pulsing noise when just one of the
windows is open. Lower the opposite window slightly
to reduce this noise. Press the control to open the
window. Lift the control to close the window.
