Linksys MAX-STREAM EA9350 User manual

USER GUIDE
MAX-STREAM™
AX4500 DUAL-BAND
WiFi 6 ROUTER
Model EA9350

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Contents
Product Overview .........................................................................................................3
Front....................................................................................................................................................................3
Back.....................................................................................................................................................................4
Side......................................................................................................................................................................5
Setting Up: Basics ........................................................................................................6
Where to find more help ...............................................................................................................................6
How to install your router ............................................................................................................................7
www.LinksysSmartWiFi.com.................................................................................10
How to log in to www.LinksysSmartWiFi.com...................................................................................10
Network Map.................................................................................................................................................12
Guest Access................................................................................................................................................12
Parental Controls.........................................................................................................................................13
Media Prioritization.....................................................................................................................................13
Speed Test.....................................................................................................................................................14
External Storage .........................................................................................................................................14
Connectivity ..................................................................................................................................................15
Troubleshooting...........................................................................................................................................15
Wireless...........................................................................................................................................................16
Security...........................................................................................................................................................16
Troubleshooting .........................................................................................................17
Your router was not successfully set up.............................................................................................17
Your Internet cable is not plugged in message.................................................................................18
Cannot access your router message....................................................................................................19
After setup.....................................................................................................................................................20
The internet appears to be unavailable ...............................................................................................20
www.LinksysSmartWiFi.com does not open in your web browser ............................................21
Specifications .............................................................................................................22
Linksys EA9350..........................................................................................................................................22
Environmental...............................................................................................................................................22

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Product Overview
Front
Status light—Gives you information about the router’s operation.
WPS light—The light provides information about WPS pairing activity.
Light description
Status
Off
Power off
Blue (blinking)
Router starting up
Blue (solid)
Read ready for setup / Connected to internet
Red (solid)
No internet from modem
Red (blinking)
Cable disconnected from modem
WPS light description
Status
Off
No WPS activity
White (blinking)
WPS in progress (blinks for up to 2 minutes)
Orange (blinking)
WPS error (blinks for 1 minute)
White (solid)
WPS success (goes off after 5 seconds)

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Back
Reset button (1)—To factory reset your router, press and hold while the light on front of the router
blinks red. Do not release the button until the light goes out and then turns bright red.
Internet port (2)—Connect an ethernet cable to this yellow gigabit (10/100/1000) port, and to a
broadband or fiber modem.
Note—For best performance, use CAT5e or higher rated cables on the internet port.
Ethernet ports (3)—Connect ethernet cables to these blue gigabit (10/100/1000) ports, and to wired
devices on your network.
Note—For best performance, use CAT5e or higher rated cables on the ethernet ports.
Power port (4)—Connect the included AC power adapter.
USB 3.0 ports (5)—Connect and share a USB drive on your network or on the internet.
Ethernet activity lights (6)—Blink when there is traffic over an ethernet port.
Power switch (7)—Press | (on) to turn on the router.

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Side
Wi-Fi Protected Setup button— Press to connect WPS-enabled network devices.

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Setting Up: Basics
Where to find more help
In addition to this user guide, you can find help at these locations:
•Linksys.com/support/EA9350 (documentation, downloads, FAQs, technical support, live chat,
forums)
•Go to www.LinksysSmartWiFi.com and click Help at the top of the screen)
Note—Licenses and notices for third party software used in this product may be viewed on
http://support.linksys.com/en-us/license. Please contact http://support.linksys.com/en-
us/gplcodecenter for questions or GPL source code requests.

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How to install your router
1. To complete setup, you will need a computer to visit http://LinksysSmartWiFi.com in a web
browser.
2. Identify your equipment.
If you have a separate modem and standalone
router, disconnect and remove your old router.
If you have a modem-router, leave it
connected.
3. Position the antennas straight up and plug in the router to a power source. Make sure the
power switch in the | (on) position.
4. Connect your router to your modem or modem-router. Plug one end of the included internet
cable to the yellow Internet port on your new router. If you have a modem, plug the other end
into the Ethernet (LAN) port on the modem. If you have a modem-router, plug into any available
port.
5. Wait until the light on the front of your router stops blinking and is solid blue.
6. Connect to the Wi-Fi name shown in the Quick Start Guide that came with your router. (You
can change these details later.) This information is also on a sticker on the bottom of your
router.
Note—You will not have internet access until router setup is complete.
7. Enter http://LinksysSmartWiFi.com in a web browser. Follow the on-screen instructions to
complete your router setup. You also can type 192.168.1.1 in a browser to start setup.

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At the end of setup, follow the on-screen instructions to set up your Linksys account. View and
change router settings from any computer with an internet connection by going to
www.LinksysSmartWiFi.com. You can also use the Linksys app on your phone to manage your router.
Manage your router’s settings:
•Change your router’s name and password
•Set up guest access
•Configure parental controls
•Connect devices to your network
•Test your internet connection speed
Note—You will receive a verification e-mail when you create an account. From your home network,
click the link in the email to connect your router with your account.
Tip—Print the next page, then record your router and account settings in the table below as a
reference. Store your notes in a safe place.

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2.4 GHz Wi-Fi Name
Password
5 GHz Wi-Fi Name
Password
Router Password
Guest 2.4 GHz Wi-Fi Name
Password
Guest 5 GHz Wi-Fi Name
Password
www.LinksysSmartWiFi.com
Username
www.LinksysSmartWiFi.com
Password

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www.LinksysSmartWiFi.com
You can configure your router from anywhere in the world at www.LinksysSmartWiFi.com, but you can
also configure your router directly from your home network. You can also use the Linksys app for
iPhones and Android devices. See your device’s app store for information.
How to log in to www.LinksysSmartWiFi.com
1. Open your computer’s web browser.
2. Go to www.LinksysSmartWiFi.com and log in to your account.

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If you can’t remember your password, click
Forgot your password? and follow the on-screen
instructions to recover it. For help, go to www.LinksysSmartWiFi.com and click Help at the top of the
main screen.
IMPORTANT—Once you have installed your router and logged in to www.LinksysSmartWiFi.com, be
sure to enable HTTPS under Local Management Access. This boosts security when accessing your
router locally (without the internet).
After logging in to www.LinksysSmartWiFi.com, go to Connectivity > Administration and check the
box next to HTTPS under Local Management Access. Be sure to click Apply in the bottom right of the
screen.

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Network Map
Display and manage all network devices connected to your router. View devices on your main network
and guest network, or display information about each device.
Guest Access
Set up and monitor a network that guests can use without accessing all of your network resources.

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Parental Controls
Block web sites and set internet access times.
Media Prioritization
Set which devices and applications have top priority for your network traffic.

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Speed Test
Test your network’s internet connection speed.
External Storage
Access an attached USB drive (not included) and set up file sharing, media server, and FTP
access.

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Connectivity
Manage basic and advanced network settings.
Troubleshooting
Diagnose problems with your router and check the status of the network.

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Wireless
Change your router’s security mode, password, MAC filtering settings, and connect devices using Wi-
Fi Protected Setup.
Security
Set up your router’s wireless security. Set up a firewall, VPN settings, and make custom settings for
applications and games.

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Troubleshooting
You can find more help from our award-winning customer support at Linksys.com/support/EA9350.
Your router was not successfully set up
If you could not complete the setup wizard, you can try the following:
•Press and hold while the light on front of the router blinks red. Do not release the button
until the light goes out and then turns bright red. When the LED turns solid blue, install
the router again.
•Temporarily disable your computer’s firewall (see the security software’s instructions
for help). Install the router again.
•If you have another computer, use that computer to install the router again.

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Your Internet cable is not plugged in message
If you get a “Your Internet cable is not plugged in” message when trying to set up your router, follow
these troubleshooting steps.
•Make sure that an ethernet cable (like the one supplied with your router) is securely connected
to the yellow Internet port on the back of the router and to the appropriate port on your modem.
This port on the modem is usually labeled Ethernet, but may be named Internet or WAN.
•Make sure that your modem is connected to power and is turned on. Make sure the power
switch is set to the ON or l (as opposed to O) position.
•If your internet service is cable, verify that the cable modem’s CABLE port is connected to the
coaxial cable provided by your ISP.

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•If your internet service is DSL, make sure that the DSL phone line is connected to the modem’s
DSL port.
•If your computer was previously connected to your modem with a USB cable, disconnect the
USB cable.
•Install the router again.
Cannot access your router message
To access your router, you must be connected to the router’s network. If you have wireless internet
access, the problem may be that you have accidentally connected to a different wireless network.
To fix the problem on Windows computers, do the following*:
1. Click on the wireless icon in the system tray. A list of available networks will appear.
2. Click your own network name. Click Connect. In the example below, the computer was
connected to another wireless network named wraith_5GHz. The wireless network name of the
Linksys EA9350 router, Damaged_Beez2.4 in this example, is shown selected.
3. If you are prompted to enter a network security key, type your password (security key) into the
network security key field. Click OK.
4. Your computer will connect to the network, and you should be able to access the router.
*Depending on your version of Windows, there could be some differences in wording or icons in these
steps.

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To fix the problem on Mac computers, do the following:
1. In the menu bar across the top of the screen, click the Wi-Fi icon. A list of wireless networks will
appear.
2. In the example below, the computer was connected to another wireless network named
wraith_5GHz. The wireless network name of the Linksys EA9350 router, Damaged_Beez2.4 in
this example, is shown selected.
3. Click the wireless network name of your Linksys EA9350 router (Damaged_Beez2.4 in the
example).
4. Type your wireless network password (Security Key) into the Password field. Click OK.
After setup
The internet appears to be unavailable
If the internet has difficulty communicating with your router, the problem may appear as a “Cannot find
[Internet address]” message in your web browser. If you know that the internet address is correct, and
if you’ve tried several valid internet addresses with the same result, the message could mean that
there’s a problem with your ISP or modem communicating with your router.
Try the following:
•Make sure that the network and power cables are securely connected.
•Make sure that the power outlet that your router is connected to has power.
•Reboot your router.
•Contact your ISP and ask about outages in your area.
A common way to get your router working again is to reboot it (turn it off, then back on again).
To reboot your router using the power cord:
1. Disconnect the power cord from the router and the modem.
2. Wait 10 seconds, and reconnect the power cord to the modem. Make sure it has power.