
Turned on the humidity
function but there is no humidification.
This chapter summarises the most common problems when you use the purifier.
If you are unable to resolve the issue based on the information below,
please contact customer service centre.
Issue Possible workarounds
The replacement filter light on The filter is fully loaded. Replace the filter and
reset the purifier
There is no air discharge in the air outlet.
The purifier is not connected to the power supply,
Plug the purifier into the power supply and start
the purifier.
When mute mode is on, the
wind speed does not change
In mute mode, wind speed is set at a
very low level.
The air flow from the outlet is significantly
less than before
You have not removed all packaging materials
from the filter. Make sure you have removed all
the packaging materials
Even though the purifier has been running
for a long time, the air quality has not
improved significantly
The air quality sensor is wet. Indoor humidity is
too high, resulting in condensate.
Make sure that the air quality sensor is clean and
dry (please refer the Clean air Quality Sensor)
section
The colour of the air quality indicator
remains the same.
The air quality sensor becomes dirty.
Clean the air quality sensor (please refer the
Clean Air Quality Sensor) section
I am an allergy sufferer and need cleaner
and fresher air.
You can change the sensitivity of the air quality
sensor to allow the purifier to purify the air more
fully and simply.
The noise of purifier is too loud.
You have not removed all packaging materials
from the filter. Make sure you have removed all
the packaging materials.
The wind speed is too high, and you can change
the fan speed to reduce the fan speed level.
I have replaced the filter, but the purifier
still prompts you to replace the filter.
You may not press the button correctly to filter
reset.
There is not enough liquid in the tank cotton
swab does not contact well with the atomiser
Troubleshooting Warranty and Service
Electromagnetic Field (BMF)
This Purifier complies with all applicable standards and regulations regarding
exposure to electromagnetic fields.
Our main operating principle is to take all necessary health and safety measures.
We commit to the development, production and sale of products that do not pose
any hazard to human health. We ensure our products comply with all applicable
legal requirements.
Reclaim
When disposing of a product, do not dispose of it with ordinary household wastage
and return it to an official recycling centre, which is beneficial to the environment.
Contact our Livingstone After Sales Team:
Phone No.: 1300 556 556