LogicMark 30911 User manual

OPERATING INSTRUCTIONS
Model No. 30911
v9.2
Enjoy the Freedom of Independent Living
English

2Guardian Alert 911tm
Note: Battery must be installed before use.
Thank you for choosing the Guardian Alert 911 – your personal link to the 911
emergency operator when you need it.
PLEASE READ THIS MANUAL COMPLETELY AND SAVE IT FOR
REFERENCE.
Contents:
The items below are included with your Guardian Alert 911 . Additional parts
or replacements can be ordered from LogicMark, LLC by calling our Customer
Service department at 703-934-7934.
Pendant
AAA Alkaline Battery
Screwdriver
Base Unit
AC Adapter
Phone Cord
Line Splitter
Belt Clip
Lanyard

Guardian Alert 911tm 3
TABLE OF CONTENTS
Overview of the Guardian Alert 911 .......................................................4
Installing the Battery ................................................................................5
Locating the Base Unit..............................................................................5
Pendant Features ......................................................................................6
Base Unit Features ....................................................................................6
Connecting the Guardian Alert 911
The Standard Connection................................................................7
Connecting a Second Phone............................................................7
How to Handle VoIP & DSL...........................................................8
Operating the Guardian Alert 911
About the Pendant...........................................................................9
Attaching the Lanyard.....................................................................9
Water Resistance.............................................................................9
Battery Check................................................................................10
System Check................................................................................ 11
Emergency Dialing Using the Panic Button .................................12
Hanging Up...................................................................................13
Operating Range ...........................................................................13
Troubleshooting Guide ...........................................................................14
Optional Accessories:
Battery Backup #30912 Lock Box #30913

4Guardian Alert 911tm
Overview Of The Guardian Alert 911:
The Guardian Alert 911 is a tiny cordless speaker phone, small enough to be
worn around your neck. It is smaller than most cell phones.
By pressing a single button, the Guardian Alert 911automatically dials the
universal 911 emergency number. You will then be able to speak directly
to the 911 operator about your emergency. There is no need to register the
product. Simply install it according to these directions and your Guardian
Alert 911 is ready.
It has enough range to cover most homes and even into the yard. It is NOT
a cell phone, and therefore will not work far from your home. It is designed
to be used primarily inside the home. You can use the System Check feature
(see page 10) to conrm that the PENDANT is within range of the BASE
UNIT.
The Guardian Alert 911 PENDANT has its own replaceable battery. The
battery must be installed prior to use. It will last at least 6 to 12 months in
standby (or normal use) mode. Because the PENDANT never needs charg-
ing, it can be kept with you at all times. We recommend that the PENDANT
battery be replaced every six months.
Like most cordless phones, the Guardian Alert 911 must be plugged into a
power outlet using an AC adapter (included) to work. An optional battery
backup is available which can keep the Guardian Alert 911 BASE UNIT
working for up to 24 hours in case of a power failure. It can be ordered
from the Customer Service number on the back of this manual. Ask for part
number 30912.

Guardian Alert 911tm 5
Installing the Battery:
The PENDANT requires one AAA battery. We
recommend using a fresh, high quality alkaline
or lithium cell from a recognized brand. Under
normal use, the battery will last 6 to 12 months.
When activated during an emergency, you can
talk for up to 30 minutes (depending on bat-
tery strength). Follow the diagram to the right
to install the battery which came with your kit.
Insert positive end of battery into the com-
partment rst. Push battery all the way down
in the compartment.
To insure that your GuardianAlert 911 will be ready when you need it, replace
the battery every 6 months.
NOTE: The battery cover will only t easily on the case in one direction.
Locating the Base Unit:
For best results and longest range, locate the BASE UNIT in an area away
from household appliances which could present electrical interference. These
include microwave ovens, televisions, electric mixers or blenders, hairdryers,
or other cordless phones.
If more than one Guardian Alert 911 is to be used in one home, it is recom-
mended that the BASE UNITS be located at least 10’ apart.
Good Location Bad Location
“+”
Terminal

6Guardian Alert 911tm
Pendant Features:
Base Unit Features:

Guardian Alert 911tm 7
Connecting The Guardian Alert 911:
The Standard Connection:
No special phone line or special service is required to use your Guardian
Alert 911. Your phone will work with your existing touch-tone phone line
and existing service. It works the same way as any cordless phone.
Simply plug in the AC ADAPTER and TELEPHONE LINE CORD as
shown.
Caution: Do not plug theAC ADAPTER into an outlet which is controlled
by a switch. The switch could accidentally be turned off, thus rendering
the BASE UNIT inoperable.
Connecting A Second Phone
Yo u m a y n e e d t o p l u g a
conventional telephone into same
outlet used by the Guardian Alert
911. This is done very simply by
using the telephone line splitter
(included). See illustration on
right.
AC Adapter
Telephone
Line Cord
To Guardian Alert
To Second Phone

8Guardian Alert 911tm
If Your Phone System is VoIP:
Voice-over-Internet Protocol (VoIP) is a telephone service that sends your call
over the Internet instead of through the regular telephone system. Guardian
Alert 911 will work well on most Voice Over IP systems.
It is important (if you haven’t already done so) that you register your physi-
cal address with your VoIP provider and check to insure that 911 service is
available to you.
If you are unsure if your phone system uses VoIP, or to nd if your VoIP system
is capable of calling 911, please contact your telephone service provider.
To install Guardian Alert 911, simply plug the product into the telephone jack
(or adaptor jack) that you would normally plug a regular telephone into, and
you will be all set. Note, if you have both a working traditional phone line
AND a VoIP phone system we recommend connecting the Guardian Alert
911 system to the traditional phone line.
For more information on using the Guardian Alert 911 product with your
VoIP system, visit our website at www.LogicMark.com and view the FAQ
under the OUR PRODUCTS tab.
If Your Home Has DSL
If your home has DSL service for your
computer, you will need to use a DSL lter
in line with the Guardian Alert 911 OR
IT WILL NOT WORK. This lter can be
obtained from a local electronics supplier or
your DSL service provider. See illustration
to the right.

Guardian Alert 911tm 9
Operating the Guardian Alert 911
About The Pendant:
The PENDANT is a tiny, cordless speaker phone. It may be worn around
the neck, on a belt using the supplied clip, or kept in your pocket.
There is a large blue button on the front of the PENDANT which activates
the system and automatically dials the 911 emergency number when pressed
for more than 1 second.
Once connected, you can speak directly with the 911 operator and explain
the nature of your emergency.
Attaching The Lanyard
If the neck strap is to be used, attach it as shown
to the right.
Water Resistance
The Guardian Alert 911 will resist occasional splashes from water. How-
ever, it should never be submerged or exposed to water continuously.

10 Guardian Alert 911tm
Battery Check
The Guardian Alert 911 has a built-in
battery tester. When you press the button
on the bottom of the PENDANT, a voice
announcement will inform you of the
battery condition. One of the following
messages will be heard:
“Battery is OK.”
Check the battery condition twice
a month.
“Replace battery soon.”
The battery should be replaced within the next week or two.
“Replace battery now.”
The battery should be replaced by the next day.
Please note: If there is no response after pressing the button for one second
or more, the battery is dead and must be replaced immediately.
The battery should be tested twice a month along
with the System Check outlined on the next page. If
the battery is tested every day, it will be drained much
more quickly and will not last as long.