Lucid Audio America Hears AHPRO 3 User manual

We’re Here to Help

page 2
Welcome to America Hears
We’re happy to help you on your journey to better hearing!
Take a couple of minutes to get familiar with your new hearing aids.
Get Started
Visit americahears.com/video and discover our videos made just for you.
You can also find a digital version of this manual at americahears.com
If you need any help just give us a call 800.492.4515
or talk to us via live chat at americahears.com.
America Hears uses Powered by Lucid technology.
Learn more about Lucid Technology® at www.americahears.com

page 3
What’s In The Box
2x Custom Hearing Aids 10x Wax Stops
Hard Case
Cleaning Brush
Drying Jar
Custom Cleaning Tool (CIC Model Only)
Programming Wand (CIC Model Only)
40 Pack of Batteries
At Home Programming Kit

page 4
Getting To Know Your Device
CANAL STYLE:
*Custom models include Full Shell (FS), Half Shell(HS), Canal, Micro Canal(MC), and Completely-in-Canal(CIC)
MC/CANAL* CIC*
Volume Control
Red Serial Number = Right
Blue Serial Number = Left
Program Button
Microphone
Volume Control
Vent
Pull Cord
Battery Door
Face Plate
Custom Shell
Speaker
Wax Stop
Volume Control
Push Button
ELITE CUSTOMS*

page 5
Battery Replacement
Identify the battery type
Canal
Micro-Canal
Half Shell
Size 312
BATTERY SIZE:TYPE OF CUSTOM
Full Shell Size 13
CIC
Size 10
Put the battery in the battery door:
Open the battery door and place the battery with the
flat side facing out. The door will snap close.
Anytime the battery is low, every 15-20min you will be
prompted by the hearing aids to change the battery.
(DO NOT FORCE BATTERY DOOR CLOSED)

page 6
Inserting Your Hearing Aid
Gently nest the hearing aid with the speaker inside
your ear. You may need to rock it slightly forward
to make the insertion more comfortable.
Rotate the hearing aid backwards to ensure proper
placement. When positioned the hearing aid will
rest inside the ear, secure and resistant to any shifts.
FULL OR HALF SHELL
1 2

page 7
Inserting Your Hearing Aid
Pinch the pull cord with your thumb and
forefinger. Have the serial number face the
front portion of your ear canal.
Gently insert the hearing aid into your ear canal.
When positioned correctly the hearing aid will
feel secure and resist shifting. It will be practically
invisible with only the pull cord visible.
CANAL STYLE*
1 2
*Canal styles include the canal, micro canal, and completely-in-canal shells.

page 8
Removing Your Hearing Aid
Locate and pinch the knob of the pull
cord.
Gently pull the cord until the hearing aid is
removed from the ear canal.
1 2

page 9
1
4
2
5
3
6
Cleaning and Maintenance
HOW TO USE A WAX STOP:
Press the new basket
into the speaker.
Press the wax stop into
the basket.
Pull the wax stop tool out once
the basket is lodged in place.
Pull out the wax stop with
the used basket attached.
NOTE: Improper replacement of wax stop could result in the wax stop
coming out of the receiver and being in lodged in the ear canal.
Line up the wax stop
with the speaker.
Rotate the wax stop tool.

page 10
ADDITIONAL INFORMATION:
Cleaning and Maintenance cont.
The vent of your hearing aid may get blocked by wax.
Insert the cleaning tool into either side until debris is clear.

page 11
ADDITIONAL INFORMATION:
Cleaning and Maintenance cont.
The most common cause of
hearing aid failure is wax build up.
SOLUTIONS:
Change Wax Stops Improved Battery Life Increase Hearing Aid Lifespan
Use Cleaning Brush
Minimize Moisture Buildup
Eliminate Whistle (Feedback) Eliminates Moisture
Wipe with Dry Cloth
Clear wax from vent
Why open the battery door
overnight?
ANSWER:
Why use the Drying Jar?
ANSWER:

page 12
How to Use Your Hearing Aids
Volume Up = Rotate Dial Forward
Volume Down = Rotate Dial Backward
Change your hearing program by
tapping the button. A voice prompt will
notify you of the change
Tap the CIC model with the
programming wand to cycle through
programs.

page 13
Customize Your Hearing
PROGRAMMING YOUR HEARING AIDS
You don’t need to program your hearing aids right out of the box, but as you
acclimate minor adjustments will be necessary.
This nifty device allows you to modify
your hearing aids at home.
Give us a call
At 800.492.4515 for assistance
modifying your hearing aids.
Schedule an appointment
Contact: [e-mail]
Visit: americahears.com/schedule

page 14
Troubleshooting
Sometime things don’t work the way we want
No worries, we’re always here to help.
Call our number if you still need help.
Getting little or no sound? Check these tips:
Change your battery.
Check your wax stops and clean out any debris.
Open the hearing aid battery door to turn off the
hearing aid and close the battery door to turn the
hearing aid on. This also resets the hearing aid.
Call 800.492.4515 if you still need help.

page 15
Regulatory:
Warning to hearing care professionals
Hearing care professionals should advise a prospective hearing aid
user to consult promptly with a licensed physician (preferably an
ear specialist) before dispensing a hearing aid if the hearing care
professional determines through inquiry, actual observation, or review
or any other available information concerning the prospective user,
that the prospective user has any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous 90
days.
(iii) History of sudden or rapidly progressive hearing loss within the
previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the
previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at
500 hertz (Hz), 1000 Hz and 2000 Hz.
(vii) Visible evidence of significant cerumen accumulation or a foreign
body in the ear canal.
(viii)Pain or discomfort in the ear. Special care should be exercised
in selecting and fitting a hearing aid whose maximum sound
pressure level exceeds 132 decibels because there may be risk of
impairing the remaining hearing of the hearing aid user.
Sound Quest, LLC
806 Beaver Street
Bristol, PA 19007
267.543.0058
Read Instructions
NON
STERILE
Distributed by: HLT
PO Box 535596
Grand Prairie, TX 75053 USA
-25
70ºC
5
40
Transport & Storage
0 to 90%
700hPa to 1060 hPa
15-90%RH non-condensing
700hPa to 1060 hPa
Operational Conditions
C
º

page 16
CAUTION - Important notice for prospective
hearing aid users
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians who specialize in
diseases of the ear are often referred to as otolaryngologists,
otologists, or otorhinolaryngologists. The purpose of medical
evaluation is to assure that all medically treatable conditions that
may affect hearing are identified and treated before the hearing
aid is purchased.
Following the medical evaluation, the physician will give you a
written statement that states that your hearing loss has been
medically evaluated and that you may be considered a candidate
for a hearing aid. The physician will refer you to an audiologist
or a hearing care professional, as appropriate, for a hearing aid
evaluation.
The audiologist or hearing care professional will conduct a hearing
aid evaluation to assess your degree of hearing. The hearing aid
evaluation will enable the audiologist or dispenser to select and fit
a hearing aid to your individual needs.
Please note that these devices are not designed to restore your
normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions such as disease, wax blockage, or
any physiological conditions you may have.
Regulatory:
WARNING - Children with hearing loss
Device is not for use by those 18 years of age or under.
Please locate a hearing specialist in your area for help with the
hearing loss of a minor.
CAUTION - Battery Safety Information
Hearing Aid Batteries Are Dangerous If Swallowed
Keep hearing aids out of the reach of children or anyone who may
accidentally swallow them. Never put hearing aids in your mouth for any
reason. Do not store in pill containers where they may be mistaken for
medication and swallowed. Do not attempt to remove batteries from
your device see your hearing care professional. Do not use any other
rechargeable battery; Batteries of low quality may leak and cause bodily
harm. Batteries with incorrect voltage may cause damage to your device.
They may explode and cause serious injury. Do not expose your hearing
aid to heat, such as an open flame, microwave, or oven. There is a risk
that they will explode and cause serious injury.
Visit http://www.poison.org/prevent/battery.asp to learn more
important information about battery safety.
If a battery or hearing instrument is swallowed, see a doctor immediately
and call the National Capital
Poison Center, 202-625-3333.
Disposal Of Instruments
Waste from electronic equipment must be handled
according to local regulations.
CONTINUED

page 17
Intended Use:
A wearable sound amplifying device intended to aid adult persons
with or compensating for impaired hearing.
The device (custom programmed for individual hearing loss) must only
be used by the intended person. They should not be used by any other
person as they could damage the individual hearing.
The instruments are not intended for infants, small children or mentally
disabled persons.
The average lifespan will vary significantly due to the amount of
care provided and the use conditions. On average the life span is
approximately 4 years. For the lifespan of consumable items go to
americahears.com for recommendations on maintenance interval and
for support.
Federal law restrict the sale of hearing aids to those individuals
who have obtained a medical evaluation from a licensed physician.
Federal law permits a fully informed adult to sign a waiver statement
declining the medical evaluation for religious or personal beliefs that
preclude consultation which a physician. The exercise of the waiver is
not in your best interest and its use is strongly discouraged.
Special Note:
Your hearing aids are built with the finest quality materials. However, in
rare instances an individual may experience sensitivity to the materials
used. Please consult with your physician if you exhibit any signs of skin
irritation, allergic reaction, or accelerated accumulation of wax.
Should you experience a sensitivity problem, please see your hearing
care provider to inquire about special hypoallergic coatings available
to assist with these situations.
Warranty Warning:
Please do not attempt to make repairs yourself. Doing so could cause
additional damage and will void any warranties.
Regulatory:
CONTINUED

page 18
Regulatory:
CONTINUED
You’re instruments are delicate, precision electronic devices and require special care and handling
that should be provided to such devices. Please read and follow the listed precautions to ensure
quality performance and long instrument life.
Remove batteries when hearing instruments will not be use for
prolonged periods of time.
Do not throw or drop your instruments.
Do not immerse hearing instruments in liquid or water.
Do not wear during bathing, showering or swimming.
Store out of the reach of children and pets.
Do not expose instruments to excessive hear, such as a stove top,
microwave, dashboard of a hot car, or hair dryer.
Do not expose the instruments to chemicals such as hair spray, insect
repellent, perfume, or cosmetics.
Do not use the product with higher volume for a long periods of time.
Do not disassemble the device.
Avoid electromagnetic radiation; the devices should be removed in
any high frequency, heat treatment or operation, radiotherapy and
strong magnetic field environments.
Avoid use in potential explosive or dangerous situations.
Qualified accessories should be used with this device.
Take off the hearing aid at night. Place in a drying jar, avoid light, high
temperature, high humidity, or falling touch.
Keep the hearing aid clean, clear wax build up in ear tips.
Avoid excessive force with the volume control and push button.

page 19
Notes:

HAPPY HEARING!
America Hears is part of the Lucid Audio Family.
Lucid Audio offers a variety of different brands
dedicated to helping you hear better!
Our products range from industry leading hearing
aids, award winning hearing protection, industry
defining earphones, and countless other solutions
with Powered by Lucid technology.
We are committed to giving our customers
something unique and valuable with every product.
™
“AMERICAHEARS10”
With Promo Code
10%
OFF
IFU-1002 Rev01