Luma Surveillance 501 Series User manual

500/501 Series
NVR Surveillance Recorder
Web Interface
Quick Start
Guide

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500/501 Series NVR Quick Start Guide
Read this page before you go to the job site!
For maximum control and convenience, your system should be connected to the Internet via a local network
router. For installation, you must be able to access this network through a personal computer.
Internet connectivity allows you to use OvrC, a powerful remote maintenance service. See OvrC.com for details.
If your surveillance system is isolated from the Internet, go to SnapAV.com and download the technical reference
manual for this product, which has a chapter that steps you through installation without using the web interface.
Required Equipment
}The NVR and all cameras to be installed
}Network connection for the NVR
}Admin rights to a network computer that can access the surveillance system
}Phillips screwdriver
}Two AAA batteries for the remote control
Additional Resources
You can acquire a PDF of the full NVR technical reference manual, hard drive installation guide, and other
materials from SnapAV.com: visit the product page and click on the support tab.
If you are going to install extra hard drives in the recorder, do so now before beginning installation.

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500/501 Series NVR Quick Start Guide
Contents
Safety Tips ............................ 4
Set Up the Hardware.................... 5
Install and Run the Luma Utility .......... 6
Edit the Network Settings ................ 7
Complete Port Forwarding. . . . . . . . . . . . . . . . 8
Start the Web Interface .................. 9
Check the Cameras .................... 10
Set Up Dynamic DNS .................. 11
Change Camera Passwords .............. 12
Create Users and Set Passwords .......... 13
Calibrate the System Time .............. 14
You’re Done! ......................... 15
Support ............................. 16
What’s in the Box
Aside from this guide, your package includes:
}The Luma NVR
}Extra screws for mounting an additional internal hard drive into your NVR
}SATA cables for connecting an additional internal hard drive in your NVR
}Rack ears for installing your NVR into a rack
}Screws for attaching the rack ears to the NVR
}USB mouse
}Remote control
}Power cord
}Stick-on rubber feet for the unit if you will not be installing it in a rack

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500/501 Series NVR Quick Start Guide
Safety Tips
}Handle this device with care.
}Do not strike or shake this device.
}Do not operate this device beyond its specified
power source ratings.
}Protect the power cord from being stepped on or
pinched, particularly where it connects to the
device and to the power outlet.
}Do not drop items through the ventilation slots.
If something falls inside the device, turn off
the power immediately and contact qualified
personnel for service.
}Do not expose this device to water or moisture.
Moisture may damage the device and cause
electric shock.
}Take immediate action if the device becomes
wet: turn the power off and contact qualified
personnel for service.
}Do not use this device in humidity above 85%.
}Do not use this device near any heat sources
such as radiators, heat registers, stoves, or other
such heat-generating equipment.
}If mounting in a closed space, include adequate
ventilation. Do not block ventilation openings.
}The performance and lifespan of the hard drive
is affected by temperature. Use this device in
temperatures ranging from 14–131 °F.
}Handle the hard drive with care.
}You can damage the hard drive if this device
is moved while the hard drive is still spinning.
If you must move the device, even just to
reposition it, follow the shutdown procedure in
the technical reference manual (available online)
and wait at least 30 seconds before moving it.
}If servicing or exchanging the hard drive, protect
it from static electricity. Use a grounded static
wrist guard and mat to properly ground yourself
and the hard drive.
}Do not use an electric screwdriver to remove or
install a hard drive.
}Clean this device with a dry cloth. Do not use
strong or abrasive detergents when cleaning the
device chassis. If dirt is hard to remove, use a
mild detergent and wipe gently.
}Make a note of the system settings and save
them. This helps when changing the system
configuration or with recovery if unexpected
failure or trouble occurs.

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500/501 Series NVR Quick Start Guide
Set Up the Hardware
LCD Monitor/Flat Panel TV
Router
Caution: Do not power up the NVR until these steps are complete.
1. If desired, install the NVR in the rack. If not, attach the rubber feet to the bottom corners of the unit.
2. Connect the mouse to the USB port on the rear panel. We suggest that you leave the front USB unused and
accessible for later use.
3. If desired, connect a local monitor to the VGA, HDMI, or video out port.
4. Connect your IP surveillance cameras to the camera ports. To connect your cameras through your local
network, consult the technical reference manual (available online) for additional setup.
5. Connect your network cable to the Ethernet port.
6. Connect the power cord and turn on the power switch.
Camera(s) Optional
USB Mouse Network Gateway
AC Power
ß or à
Optional local
video monitor

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500/501 Series NVR Quick Start Guide
Install and Run the Luma Utility
Use the Luma Utility to locate your surveillance hardware and set up communications.
Visit your product page at SnapAV.com and download the Luma Utility installer from the Support tab.
You must use v3.0.0.53 build 20174026 or later! Earlier versions of the utility will not work!
Run the installer. You can click through and accept the defaults.
Connect your PC to the network and run the Luma Utility. It searches the local network for all Luma
Surveillance devices. If your NVR does not appear, ensure that the network connections are secure and
that the unit is powered up, then click the Refresh button.
Click on the entry for your NVR to view its details. If the NVR is inactive, use the text boxes at the lower right of
the Luma utility window to activate the NVR by creating a new secure password.
}Passwords cannot be longer than 16 characters. To ensure compatibility with the local interface, passwords
can only contain numbers, letters, spaces, and the following special characters: . , : - /
}Use a password that is long and easy to remember. A password like parisinthespring is much more secure
and easier to remember than a password like D3x^7b.

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500/501 Series NVR Quick Start Guide
Edit the Network Settings
To change the network settings at a later date, consult the NVR manual.
Suggested Best Practices
Ensure the Enable DHCP box is activated. In your router, reserve an IP
address and assign it to the NVR’s MAC address (found on the recorder’s
box). See your router’s documentation for details.
Change the Server and HTTP Ports
The HTTP port defaults to 80. This port enables you to access your
recorder through a web browser.
The server port defaults to 8000. This port enables the Luma mobile
application to access your system.
For security reasons, we suggest you change your ports and record the
new numbers on the back page of this guide. Consult your server or
router manual for common and reserved port numbers to avoid.
To confirm changes, enter the password that you just created and then
click Save.

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500/501 Series NVR Quick Start Guide
Complete Port Forwarding
Port forwarding setup allows you to access the NVR from the internet for remote viewing and other operations.
These settings are entered in your network router, typically in a menu called Port Forwarding or Applications and
Gaming. Refer to your router manual for help.
Find the NVR settings you need below, then log in to the router and enter the new port forwarding rules.
Once you’ve finished, your device’s URL (e.g., MyHome.WirepathDDNS.com) gets you to the login page of your
NVR, no matter where you are. If you changed your HTTP port from the default location (80), add a colon and the
new port number to the URL (e.g., MyHome.WirepathDDNS.com:8402).
Port Name Default Value New Value Protocol NVR IP Address
HTTP 80 TCP/UDP
Server 8000 TCP/UDP Admin Password
RTSP 554 TCP/UDP
Port Forward Attached Cameras
If your cameras are attached directly to your NVR and you want to access individual cameras remotely, you’ll also
need to set up port forwarding for them.
The cameras are accessed with the IP address of the NVR, modified by port numbers 65001 (for camera 1) through
65016 (for camera 16). Forward these ports on your router. This can also be referenced through the camera
management links shown on page 10.

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500/501 Series NVR Quick Start Guide
Start the Web Interface
Get the Luma Plug-In
Note that Internet Explorer (PC) and Safari (Mac) are the only browsers supported. Due to their lack of support
for plugins, Google Chrome and Firefox are not supported browsers.
Open your browser, type the IP address of the recorder (from page 7) into the address bar, and hit Return.
Below the login window, there may be a link that reads, “Please click here to download and install the plug-
in. Close the browser when installing the plug-in.” If so, download the plug-in and close all instances of your
browser, including any running in the background.
Install the LumaWebComponents plug-in.
Restart your browser and return to your recorder’s login window.
Enter admin for the user name, and the password you just created on page 6.
You might get a pop-up message that asks you whether you want to run the Luma Web
Components plug-in. You must allow the plug-in to access your system.
Be sure to save your recorder’s page as a favorite in your browser.

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500/501 Series NVR Quick Start Guide
Check the Cameras
After log-in, your screen shows the live page, which
should look similar to the illustration at right.
If a camera is out, check its connection to your
NVR, and ensure that it is powered up.
Edit Camera Settings (Optional)
To adjust camera settings, click on the settings icon
( ). In the configuration screen, click on Camera
Management (at the very bottom of the left column).
This displays a table of all IP cameras configured
for the NVR. In the rightmost column is a link to
each such IP camera. This link opens a new tab in
your browser for your camera’s web interface menu
(see your camera manual for details). It can only be
used from within the network.
Reinstalling Network Cameras
If you are taking cameras that were previously attached to a
network and plugging them directly into your NVR, you must
do a hardware reset on the cameras. See your camera’s manual
or the technical reference manual for details.

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500/501 Series NVR Quick Start Guide
Set Up Dynamic DNS
This allows you to connect to your surveillance system from anywhere, via the Internet,
using a web address that’s easy to remember.
Click on Configure This Recorder > Network Settings > DDNS.
Click the box labeled Enable DDNS, then choose a type from the DDNS Type menu.
Next, choose a server address. We recommend WirepathDDNS. This service is hosted
specifically for use with Luma equipment and requires no additional setup after following
these steps.
Enter your desired domain in the Domain box. This creates a personalized server address,
which is shown under Device URL.
If someone has already registered your desired domain, the system adds a unique ID
(typically two to four digits) to your domain.
If you do not like these digits, try another
domain or server address.
Example: If you choose the domain myhome
(as shown), your system’s URL would be
myhome.WirepathDNS.com. If someone
already had claimed the myhome URL, then
your system’s URL would be something like
myhome13.WirepathDNS.com.
Click Save to finalize the settings here.

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500/501 Series NVR Quick Start Guide
Update Camera Passwords
Next you may update the passwords of the cameras attached directly to your NVR to
match the password that you created on page 6.
Default passwords represent a security risk after installation. We strongly recommend
that you change the password on any camera that has a default password like admin.
Through the local interface:
Click on Camera Management > IP Camera.
At the top of the window, click on the POE Password button.
This opens up a dialog box that lets you change the admin password for all of your PoE
connected cameras (that is, camera connected directly to the PoE ports of the NVR). It
has no effect on other accounts’ passwords, or on cameras that are not directly connected
to the NVR.
Camera passwords cannot be longer than 31 characters. The camera password can only
contain numbers and letters; no spaces or special characters.
For added security, use a password that is long and easy to remember.

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500/501 Series NVR Quick Start Guide
Create Users and Set Passwords
Click on Configure This Recorder > User Management.
Click the Add button. Enter the new account’s user name and password. Account
names can be up to 32 characters long, and can contain numbers and letters only.
We recommend that you add accounts by individual users’ names, so that if someone
reboots the system or erases a log, you know which user did it.
Choose the account’s level. There are two levels for users: operator and user. The only
difference is the default permissions they are given. You can customize permissions
for each account individually. See the technical reference manual (available online)
for more details.

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500/501 Series NVR Quick Start Guide
Calibrate the System Time
Click on Configure This Recorder > Device Parameters > Time Settings.
Synchronize the Time
Choose your time zone. North American time zones range from GMT-10:00 (Hawaii)
to GMT-03:30 (Newfoundland).
By default, the system uses network time protocol (NTP) to synchronize your system
to Coordinated Universal Time. We strongly recommend using NTP to keep your
system well calibrated.
If you want to use manual time sync, or if your system is isolated from the Internet,
see the technical reference manual (available online).
Disable DST if Necessary
If you are in a location that does not observe daylight saving time, click the Enable
DST checkbox to deselect it.
Click Save to confirm changes.

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500/501 Series NVR Quick Start Guide
You’re Done!
Your system is now operational.
Next Steps
Next, you’ll want to customize your system for your customer’s needs. Using the simple web interface, you can:
}Set protocols for remote computers for when they log in to the surveillance system.
}Change the cameras’ frame rates to manage hard disk space.
}Set a custom recording schedule.
}Arrange for the system to send alert emails when an alarm is triggered.
}Create privacy masks.
}Set up alarms to trigger from the camera, and vice versa.
… and more!
To learn more about these capabilities, go to the product page at SnapAV.com and download the technical
reference manual.

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500/501 Series NVR Quick Start Guide
Support
Need Help? Contact Tech Support!
If you need further clarification, please email [e-mail]. For more information, instructional videos,
support documentation, or ideas, visit our website and view your item’s product page at SnapAV.com.
3-Year Limited Warranty
This Luma Surveillance™ product has a 3-Year Limited Warranty. This warranty includes parts and labor repairs
on all components found to be defective in material or workmanship under normal conditions of use. This
warranty shall not apply to products that have been abused, modified or disassembled. Products to be repaired
under this warranty must be returned to SnapAV or a designated service center with prior notification and an
assigned return authorization (RA) number.
Copyright ©2016–2017 by SnapAV. All rights reserved. SnapAV, Luma Surveillance, Wirepath Surveillance,
and all related marks and images are trademarks or registered trademarks of SnapAV. Distributing, copying,
disassembling, reverse compiling, reverse engineering, or exporting the software provided for this product is
expressly prohibited and in violation of international copyright law.
Version 170629-1636.