M Jennings & Co Hello Sailor User manual

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1!
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OWNERS'MANUAL'
'
TABLE'OF'CONTENTS'
'
Features'
Getting'Started'
Controlling'Hello'Sailor'
Resetting'
Alerts'
Status'&'Network'
Using'Hello'Sailor'
Troubleshooting'
Specifications'
'
Features!
!
Hello!Sailor!can!be!used!to!remotely!
monitor!up!to!2!battery!banks!and!3!
switches.!Alerts!will!be!sent!via!text!
message!when!a!switch!connected!to!one!of!
the!3!inputs!is!activated,!or!when!the!
battery!voltages!get!low!or!are!seen!to!be!
overcharging.!
!
In!addition!a!relay!can!be!attached!and!
controlled!remotely!via!text!message,!
allowing!you!to!control!appliances!on!your!
boat!whilst!away.!
!
How'it'works'
!
Hello!Sailor!uses!the!2G!network,!and!
operates!using!SMS!text!messages,!because!
these!are!the!most!widely!available!and!low!
power!mobile!phone!networks,!and!text!
messages!give!the!greatest!reliability!for!the!
lowest!power,!in!areas!where!even!the!2G!
network!might!not!have!a!strong!signal,!
allowing!you!to!connect!with!your!boat!on!
remote!moorings,!without!the!extra!power!
requirements!and!complexity!of!a!wi-fi!or!
Bluetooth!connection.!
!
There!is!no!app!to!download!onto!your!
phone,!all!controls!and!alerts!are!made!
using!text!messages.!!There!are!no!monthly!
subscriptions;!you!can!use!a!third!party!2G!
Pay!as!You!Go!SIM!card!that!carries!over!
your!balance!month!to!month.
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!
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GETTING'STARTED'
'
Before!proceeding,!please!ensure!that!Hello!
Sailor!has!been!correctly!wired!according!to!
the!Installation!Instructions.!
!
1. Activate!your!SIM!card!by!following!
the!guidance!given!by!your!SIM!
card!provider.!
2. Configure!mobile!network!settings.!
3. Insert!SIM!card!
4. Power!on!
5. Connect!to!the!mobile!phone!
network!
6. Check!signal!
7. Save!your!phone!number!
8. Check!status!
9. Test!inputs!
10. Test!relay!
11. Reset!alerts!ready!for!use!
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Activate'Your'Sim'Card'
'
Follow!the!instructions!that!came!with!your!
chosen!SIM!card.!We!recommend!at!this!
point!saving!the!phone!number!of!this!SIM!
in!your!mobile!phone!contacts.!Keep!this!
number!secure.!Activation!can!take!up!to!24!
hours!for!some!providers.!Please!check!your!
SIM!is!active!before!proceeding.!

!
2!
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Configure'Mobile'Network'Settings'
'
If!using!a!Pay!as!You!Go!SIM!card,!we!
recommend!using!a!provider!that!carries!
over!your!balance!month!to!month,!and!
keeps!the!number!active!if!not!used!for!
more!than!3!months.!We!also!recommend!
setting!up!your!account!with!your!provider!
to!automatically!top-up!when!your!balance!
runs!low.!
'
Insert'SIM'Card'
'
Insert!a!micro!SIM!card!into!the!SIM!slot,!
with!the!contacts!of!the!SIM!facing!the!
bulkhead!and!the!notch!entering!the!slot!
first.!Push!in!firmly!with!your!fingernail!or!
something!similar!until!the!card!is!held!just!
inside!the!enclosure.!To!release,!press!in!
again!until!the!card!is!free!to!pull!out.!
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'
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Power'On'
1. Turn!on!Hello!Sailor!using!the!
switch!on!your!distribution!panel!
or!the!separate!switch!fitted!during!
installation.!Hello!Sailor!will!beep!
twice.!!
2. If!this!is!the!first!time!you!have!
powered!up!Hello!Sailor,!it!will!then!
give!three!slow!beeps,!indicating!
that!there!is!no!phone!number!for!
alerts!saved!in!its!memory.!
3. Approximately!20!seconds!after!
power!up,!Hello!Sailor!will!give!
another!tone,!indicating!that!it!has!
finished!its!startup.!
!
Connect'To'The'Mobile'Phone'Network!
!
1. Once!startup!has!completed,!the!
Status!light!will!go!out,!and!then!
flash!once!every!8!seconds,!
indicating!that!Hello!Sailor!is!now!
in!sleep!mode.!
2. The!network!LED!shows!the!
current!connection!status!of!Hello!
Sailor!to!the!mobile!network:
!
Off!
Hello!Sailor!is!not!running!
or!is!starting!up!
Flash!every!1!
second!
Hello!Sailor!is!not!
connected!to!the!mobile!
network!
Flash!every!2!
seconds!
Hello!Sailor!is!connected!to!
the!mobile!network!
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Check'Signal'
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1. Text!the!word:!
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Signal! !
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!to!your!new!SIM!
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!
!
2. After!a!few!seconds!you!should!see!
the!status!light!of!hello!sailor!light!
up,!this!indicates!that!it!has!
received!your!message!and!is!
preparing!a!reply.!
3. A!short!time!later!you!should!
receive!a!reply,!indicating!the!signal!
strength!between!1!and!31.!If!the!
signal!is!very!weak!(below!5)!you!
may!need!to!move!Hello!Sailor!to!a!
different!position!within!the!boat,!
until!it!has!a!clear!view!of!the!sky.!
Please!see!the!Installation!Manual!
for!further!advice!on!mounting.!
4. If!you!don’t!receive!a!reply!within!1!
minute,!send!the!message!again,!

!
3!
observing!the!status!light!as!you!do.!
A!steady!light!indicates!that!the!
message!has!been!received!or!that!
one!is!being!sent.!
5. If!after!2!attempts!you!still!don’t!
receive!a!reply,!please!refer!to!the!
section!on!network!troubleshooting!
below.!
'
Save'Your'Phone'Number'
'
In!order!to!receive!alerts,!you!must!save!
your!mobile!phone!number!into!Hello!
Sailors!memory.!To!do!this!text!the!word!
Number,!followed!by!your!phone!number!in!
international!format.!So!after!Number,!put!a!
space,!and!then!the!+!sign,!followed!by!your!
phone!number!with!the!first!0!removed.!
!
For!example!for!the!United!Kingdom!(+44)!
number!07929******,!text:!
!
Number!+447929******!
!
You!should!shortly!receive!a!reply!
indicating!that!the!number!has!been!saved!
to!memory.!Please!check!the!number!shown!
to!ensure!that!the!correct!number!has!been!
saved.!
!
NOTES:!
Do!not!use!any!spaces!in!the!phone!number!
itself,!only!between!the!word!Number!and!
the!+!symbol.!
Do!not!use!any!brackets!around!the!country!
code.!
Remove!the!zero!at!the!beginning!of!your!
number.!
Only!use!the!+44!format,!rather!than!0044.!
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Check'Status!
!
1. Text!Status!
2. After!a!short!time!you!should!
receive!a!reply!indicating!the!status!
of!the!connected!batteries!and!
sensors!
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Test'Inputs!
!
1. If!you!have!a!bilge!pump!connected!
to!Hello!Sailor,!test!the!function!of!
the!alert!by!briefly!activating!the!
pump!using!its!manual!over-ride!
switch!or!by!lifting!its!float!switch.!
2. You!should!receive!a!message!to!the!
saved!phone!number!indicating!
that!the!bilge!pump!has!been!
triggered.!
3. Repeat!this!for!the!switches!
connected!to!inputs!1!&!2,!each!
input!will!activate!the!status!light,!
indicating!that!Hello!Sailor!is!
sending!an!alert.!
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Test'Relay'
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1. If!you!have!a!relay!connected!to!the!
relay!output!of!Hello!Sailor,!text:!
!
Switch!on!
!
2. The!status!light!will!activate!
indicating!that!a!message!has!been!
received,!and!shortly!after!the!
device!you!have!attached!to!the!
relay!output!should!activate.!
3. You!will!receive!a!message!
indicating!that!the!relay!output!is!
now!switched!on.!
4. To!switch!the!relay!off!again,!text:!
!
Switch!off!
!
You!should!again!see!the!status!light!come!
on,!the!device!you!have!attached!turn!off,!
and!you!will!receive!a!message!confirming!
this.!!
!
NOTE:!The!relay!can!also!be!turned!off!by!
pressing!the!Reset!button,!by!sending!the!
Reset!message,!or!by!removing!power!to!
Hello!Sailor.!
!
Reset'Ready'For'Use!
!
1. Send!the!text:!
!
Reset!
!
2. You!should!receive!a!message!
indicating!that!Hello!Sailor!is!
restarting,!and!hear!the!double!
beep!indicating!it!is!powering!on.!
3. After!around!20!seconds,!you!
should!hear!the!tone!indicating!that!
startup!has!finished,!and!receive!
another!message!to!the!saved!
phone!number!showing!the!current!
status!of!the!batteries!and!
connected!systems.!The!relay!is!
always!switched!off!after!reset.!
4. The!alerts!are!now!reset!and!will!
send!again!if!an!input!is!triggered.!
5. Hello!Sailor!is!now!in!sleep!mode!
and!ready!for!use.'!

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4!
CONTROLLING'HELLO'SAILOR'
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Hello!Sailor!is!controlled!using!text!
messages.!The!words!in!bold!in!this!section!
are!the!messages!you!can!send.!!
!
Status!
!
Provides!the!current!status!
of!all!batteries!and!inputs.!
In!addition!it!will!tell!you!if!
a!low!or!high!voltage!alarm!
has!been!triggered!on!
either!battery!bank!
Reset!
!
Restarts!Hello!Sailor,!
resetting!all!of!the!alerts,!
and!switching!off!the!relay!
output.!
The!phone!number!for!
alerts!saved!in!the!memory!
is!not!erased.!
Signal!
!
Indicates!the!signal!
strength!from!(weak)!1-31!
(strong)!
Number'
+************'
Saves!the!phone!number!
that!Hello!Sailor!will!send!
alerts!to.!For!example,!
(0044)!07929!123456,!
should!be!typed!as:!
!
Number!+447929123456!
Clear'memory!
Erases!the!phone!number!
in!the!memory.!Alerts!will!
not!be!sent,!and!the!beep!
will!not!sound!if!input!1!is!
triggered,!until!another!
number!is!saved.!
Saved'number!
Displays!the!phone!
number!saved!in!the!
memory.!
Switch'on!
Switches!on!the!relay!
output!
Switch'off'
!
Switches!off!the!relay!
output.!The!relay!output!is!
also!switched!off!when!the!
Reset!message!is!sent,!the!
Reset!button!is!pressed!or!
Hello!Sailor!is!turned!off.!
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RESETTING!
!
To!reset!all!alerts!and!turn!off!the!relay,!
send!the!text!message!Reset,!press!the!Reset!
button!or!power!off!Hello!Sailor.!
!
To!reset!Hello!Sailor!back!to!factory!
settings,!send!the!message!Clear!memory,!
and!wait!for!the!confirmation!reply,!before!
resetting!as!normal.
ALERTS!
'
Hello!Sailor!sends!alert!messages!to!a!saved!
phone!number!when!voltages!are!outside!of!
certain!limits,!or!when!sensors!connected!to!
one!of!the!inputs!are!triggered.!
!
CAUTION:!Hello!Sailor!allows!you!to!
remotely!monitor!several!systems!on!your!
boat,!and!sends!alerts!if!certain!conditions!
are!met.!This!feature!is!supplementary!and!
should!not!be!the!primary!method!of!
monitoring!or!ensuring!the!safety!of!your!
vessel.!The!alert!function!depends!on!a!
number!of!factors,!which!are!beyond!the!
control!of!Hello!Sailor,!including,!but!not!
limited!to!the!mobile!phone!network!
connectivity,!and!vessel!systems.!The!
timeliness!and!reliability!of!a!message!
delivery!is!dependent!upon!the!third!party!
network!provider.!
'
Voltage'Alerts!
!
Hello!Sailor!checks!the!voltage!of!the!battery!
banks!once!every!minute,!and!sends!an!alert!
to!the!saved!phone!number!if!it!detects!that!
the!voltage!lies!outside!of!these!values:!
!
System!
voltage!
Low!voltage!
alert!
High!voltage!
alert!
12v!
<=!11.5v!
>=!15.3v!
24v!
<=!22.5v!
>=!30.6v!
!
To!prevent!nuisance!messages!on!vessels!
where!the!voltage!fluctuates!greatly,!the!
voltage!alerts!will!only!be!sent!once!and!
Hello!Sailor!must!be!reset!in!order!to!
receive!another!low!or!high!voltage!alert.!
!
Bilge'&'Sensor'Alerts!
!
If!the!bilge!pump!or!the!sensors!are!
activated,!a!status!message!will!be!sent!
indicating!which!alerts!have!been!triggered.!
The!message!will!only!be!sent!once!to!avoid!
nuisance!messages,!and!will!remain!in!the!
triggered!state!until!Hello!Sailor!is!reset.!
!
When!the!switch!connected!to!terminal!1!is!
activated,!Hello!Sailor!also!sounds!a!beep!
once!every!30!seconds!if!a!phone!number!is!
saved!to!the!memory.!
!
CAUTION:!This!is!not!intended!as!a!
replacement!to!a!dedicated!high!bilge!water!
alarm!for!when!underway,!as!the!volume!
may!not!be!great!enough!over!the!sound!of!
the!engine!or!sea.!

!
5!
STATUS'&'NETWORK'
!
Status'LED'
!
Off!
Hello!Sailor!is!not!powered!
on.!
Flash!every!8!
seconds!
Hello!Sailor!is!in!sleep!mode!
Continuous!
Hello!Sailor!is!sending!or!
receiving!SMS!text!message!
!
Network'LED'
'
Off!
Hello!Sailor!is!not!running!
or!is!starting!up!
Flash!every!1!
second!
Hello!Sailor!is!not!
connected!to!the!mobile!
network!
Flash!every!2!
seconds!
Hello!Sailor!is!connected!to!
the!mobile!network!
!
!
USING'HELLO'SAILOR!
!
Installation!has!been!made!simple.!To!
monitor!one!battery!bank!and!your!bilge!
pump,!usually!requires!only!three!short!
wires!from!the!DC!distribution!panel!on!
your!boat.!You!can!add!features!as!time!
permits.!
!
Whilst!Hello!Sailor!has!been!created!with!
boats!in!mind,!it!can!be!used!for!monitoring!
12v!or!24v!DC!systems!anywhere!there!is!a!
mobile!phone!signal.!
!
The!status!function!allows!you!to!check!the!
voltages!of!your!battery!banks!and!
therefore!check!that!your!vessel!is!charging!
whilst!you!are!away.!
!
Sensor!terminals!1!&!2!of!Hello!Sailor!
simply!need!to!be!connected!to!the!negative!
terminal!of!the!battery!system!to!send!an!
alert.!The!Bilge!terminal!will!send!an!alert!
when!connected!to!12/24V!DC.!Most!
switches!will!work!with!these!sensor!and!
bilge!terminals,!allowing!you!to!monitor!
many!different!scenarios.!
!
Suggestions'for'use'of'sensor'terminals'
'
Tilt!switch!to!detect!a!list!on!a!flat-!
bottomed!boat.!
Heat!or!smoke!detector!
Intruder!alert!using!motion!
sensor/pressure!switch/door!and!window!
switches!wired!in!series.!
TROUBLESHOOTING!
'
The'Status'LED'does'not'come'on!
!
Please!ensure!that!there!is!power!to!the!A!
bat-!and!A!bat+!terminals,!and!that!you!have!
the!correct!polarity.!
'
No'reply'from'Hello'Sailor!
!
Check!that!you!are!connected!to!a!mobile!
network!using!the!network!LED.!If!the!
network!light!indicates!that!you!are!not!
connected!to!the!network,!then!you!may!
need!to!move!Hello!Sailor!to!a!different!
position!within!the!vessel,!or!extend!its!
antenna!using!a!third!party!SMA!cable.!
!
Check!that!you!have!credit!with!your!
network!provider,!and!that!your!account!
has!been!activated.!We!recommend!setting!
up!your!account!to!automatically!top!up.!
!
Check!with!your!network!provider!that!
there!is!coverage!in!your!area,!and!that!
there!are!no!current!issues!with!the!service.!
!
Ensure!that!you!have!adequate!reception!on!
your!mobile!phone.!
!
Ensure!that!you!are!sending!the!correct!
command,!with!no!other!characters!in!the!
message,!and!that!CAPs!lock!is!turned!off.!
!
The!SMS!message!service!can!vary!
depending!on!factors!outside!of!the!control!
of!Hello!Sailor.!During!times!of!high!network!
activity,!your!network!provider!may!store!
messages!and!send!them!later!in!a!batch.!
You!can!check!that!a!message!has!been!
received!by!Hello!Sailor!by!observing!the!
status!LED.!It!should!light!continuously!for!a!
few!moments!whilst!receiving!and!replying,!
and!then!extinguish!once!the!reply!has!been!
sent!and!it!returns!to!sleep!mode.!If!the!LED!
does!not!extinguish!after!2!minutes,!restart!
Hello!Sailor.!If!it!does!not!light,!check!your!
network!status!with!your!provider!and!
check!that!the!Network!LED!is!flashing!once!
every!2!seconds.!
!
If!you!are!on!board,!send!the!message!
Signal,!if!the!status!LED!lights,!then!Hello!
Sailor!has!received!the!message!and!is!
attempting!to!reply.!The!LED!should!
extinguish!after!a!few!moments!to!indicate!
that!it!is!back!in!sleep!mode.!Once!
connection!has!been!established,!check!the!
current!signal!strength.!

!
6!
!
Reset!Hello!Sailor!using!the!Reset!button,!or!
by!sending!the!message!Reset.!
!
Alerts'are'not'sending!
!
Ensure!that!you!have!a!saved!phone!number!
in!the!memory,!to!check!this,!text!Saved!
number.!
!
Check!that!the!number!saved!is!the!correct!
number!for!the!mobile!phone!you!are!using.!
!
Check!that!the!phone!number!has!been!
saved!in!the!correct!format,!and!includes!the!
correct!country!code,!for!example!
+447929******!
!
Check!the!network!connection!by!referring!
to!the!section!above!entitled!“No!reply!from!
Hello!Sailor”!
!
Check!the!functioning!of!your!connected!
switches.!The!bilge!input!needs!a!positive!
(+)!12/24v!DC!signal!to!send!an!alert,!and!
the!sensor!1!&!2!inputs!need!to!be!
connected!to!the!negative!(-)!terminal!of!
your!battery!system.!When!a!switch!is!
activated,!the!status!light!should!come!on!
and!stay!on!for!a!few!moments!whilst!Hello!
Sailor!sends!the!alert!message.!If!it!flashes!
on!and!off!immediately,!then!there!is!no!
phone!number!saved!to!the!memory.!
!
Voltage'alerts'are'sending'incorrectly'
'
Hello!Sailor!automatically!detects!whether!it!
is!connected!to!a!12v!or!24v!system!on!
startup!and!adjusts!the!voltages!at!which!
alerts!are!sent!accordingly.!Please!ensure!
that!on!start!up,!a!12v!system!is!below!17v!
and!a!24v!system!is!above!17v.!
!
Check!the!voltage!received!by!Hello!Sailor!at!
the!A!bat+,!A!bat-!and!B!bat!+!terminals!
using!a!multi-meter.!They!should!be!broadly!
similar!to!those!that!Hello!Sailor!provides!
when!sending!a!status!message.!If!these!
voltages!are!very!different!to!the!voltages!
measured!at!your!battery,!then!it!may!be!
necessary!to!reduce!the!voltage!drop!in!the!
cables!by!using!larger!diameter,!shorter!
cables!and!by!ensuring!that!there!are!no!
high!current!devices!using!the!same!cables,!
for!example,!those!going!to!a!distribution!
panel.!
!
The'Status'LED'remains'on'continuously!
!
If!the!Status!LED!does!not!extinguish!after!2!
minutes!of!idle!time,!press!Reset.!Hello!
Sailor!will!restart!and!should!enter!sleep!
mode!after!approximately!20!seconds.!
!
The'relay'does'not'switch'on'when'Hello'
Sailor'says'it'has!
!
Ensure!that!the!relay!is!wired!correctly!as!in!
the!installation!manual,!and!is!of!a!current!
rating!appropriate!to!the!load!connected.!
!
Ensure!that!the!manual!cut-off!switch!and!
any!safety!cut-off!switches!are!on.!
!
Check!the!fuse!or!circuit!breaker!for!the!
load!
!
Check!the!on/off!switch!of!the!load!if!fitted!
!
The'device'connected'to'the'relay'doesn’t'
turn'off!
!
Check!that!Hello!Sailor!has!received!the!
message!Switch!off,!and!has!confirmed!this!
in!an!SMS!to!you.!
!
Check!that!the!load!is!turned!off!if!it!has!a!
separate,!manual!on/off!switch.!
!
If!Hello!Sailor!has!lost!network!connection.!
Reset!Hello!Sailor!or!turn!the!relay!off!using!
the!manual!switch!installed!in!figure!5!of!the!
installation!manual.!
!
SPECIFICATIONS'
!
Input!Voltage!
7-32Vdc!
Typical!current!
draw!@!13v!
12mA!avg.!
Max!current!draw!
@!13v!
0.5A!
Fuse!
1A!
Sensor!1&2!voltage!
4Vdc!
Max!relay!load!
0.5A!
Operating!
temperature!range!
-10°C!to!55°C!
Max!humidity!
90%!max!
Enclosure!material!
Aluminium!
GSM!Band!
850/900/1800/1900!MHz!
GSM!Power!
2W!@!850/900Mhz!
1W!@!1800/1900Mhz!
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©!M!Jennings!&!Co!Ltd.!Hello!Sailor™!and!the!Hello!
Sailor!logo!are!trademarks!of!M!Jennings!&!Co!Ltd!and!
may!not!be!used!without!the!express!permission!of!M!
Jennings!&!Co!Ltd.!Revision!2!
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