maktar Qubii User manual

The Automatic Backup Device
User Manual
iOS Version 1.9.1(3378)
Android Version 1.3.11(21102202)

Customer Support
If you need assistance, here are some ways to contact a
customer support representative:
Contact Support via Qubii Pro App
1. Open to Qubii Pro App Home Screen.
2. Select the icon in the top left corner that looks like a 3
dotted line.
3. Submit your email address for our representatives.
4. Please allow 3-5 business days for us to get back to
you.
Qubii Duo
User Manual
2

Email: [e-mail]
Please send a detailed message about your issue with
photos/screenshots and a video to our support team. Please
allow 3-5 business days for us to get back to you.
Visit the Online Help Center
Check out our help center here for FAQs, solutions and
support.
Qubii Duo
User Manual
3

Customer Support 2
Contact Support via Qubii Pro App 2
Email: [e-mail] 3
Visit the Online Help Center 3
Introduction to Qubii Duo 7
What’s in the box! 7
Setting up Qubii Duo (the product) 9
Setting up the Qubii Pro App 10
For iPhone & iPad users: 10
For Android device users: 11
Compatibility System 17
Operating System 17
iPhone Models 17
iPad Models 17
Android Models 17
Perks and Advantages 18
Multiple devices 18
Desktop and laptop compatibility 18
Register for a 10-year extended warranty 19
Basics 20
Using Qubii Duo: Basics 20
Indication light signal 20
Memory | MicroSD Card 21
For Switching: 21
For Emptying: 22
Navigating the Qubii Pro App 23
Qubii Duo
User Manual
4
Table of Contents

Introduction (not connected to Qubii Duo) 23
Introduction (connected to Qubii Duo) 24
Main Menu 25
1. Chat icon (Built-in customer support) 26
2. MicroSD card capacity 26
3. Settings icon 26
4. SD Lock Feature 27
5. Browse photos 33
How to browse & restore contacts? 35
6. Begin back up 36
What kind of content can Qubii Duo back up? How to choose what you want? 38
How to backup photos from iCloud? ( For iPhone & iPad users) 39
How to back up albums? ( For iPhone & iPad users) 40
How do I back up photos from Facebook, Instagram or Flickr? 40
7. Restore 42
How to restore specific photos instead of full albums? 43
8. Additional Qubii Pro App features 44
1. How does split view work on iPad? 44
2.How to save documents, like Words, Powerpoint, Keynote to Qubii Duo through
Apple Files App? 45
Settings icon 48
User manual 48
Privacy 48
Extended warranty 48
Technical Support 49
Visit the Online Help Center 49
App Lock 49
Managing browser preference settings 49
Back up items 50
For iPhone and iPad: 50
For Android devices: 51
Postponing backing up 51
Qubii Duo
User Manual
5

Notifications 52
Backup up details 52
If I want to back up all my content to a different microSD card, how can I set Qubii
Duo to back up from the beginning? 52
How to remove backed up items from device through Qubii Pro App? ( For iPhone
& iPad users) 53
Trusted device 54
Backing up iCloud content 54
Clearing the App Cache 54
Formatting the microSD card 54
How can I format microSD card via computer? 55
Built-in SD Card Testing Tool 56
Troubleshooting 57
Compliance and Warranty Information 58
Regulatory Compliance 58
Environmental Compliance 58
Limited-Warranty Information 58
Extend Warranty 59
Returns 60
Exchanges Due to Damaged in Shipment 60
Refunds 61
Qubii Duo
User Manual
6

Introduction to Qubii Duo
Meet Qubii Duo, an automatic photo storage backup device.
It back up your photos, videos and contacts from your
smartphone or iPad. Also, you can choose to back up from
any of the following platforms: Facebook, Instagram, Twitter,
Flickr, iCloud Photo, Photos, Videos, and Contacts.
What’s in the box!
Your Qubii Duo box includes:
Qubii Duo USB-C
Qubii Duo
User Manual
7

Qubii Duo USB-A
There are two USB types for Qubii Duo; the USB-C, and USB-
A. Qubii Duo devices come in a variety of colors. MicroSD
Cards are sold separately. We strongly recommend
purchasing a microSD Card from a trusted seller for an
optimal experience. Do not use counterfeit or fake microSD
Cards. They can lead to the loss of photos in the long run.
Qubii Duo
User Manual
8

Setting up Qubii Duo (the product)
1. Insert your microSD card into Qubii Duo’s microSD card
slot.
We recommend a microSD card with a capacity that is
greater than that of your smartphone or iPad. If the microSD
card's capacity is lower than your device, it's also ok! Qubii
Duo can still support it. When the card is full, Qubii Duo will
display a pop-up message telling you to switch the microSD
card. Once switched, the backup will start from where it left
off. 
Keep in mind that Qubii Duo will format your microSD card
from FAT32 to exFAT automatically if your microSD card
capacity is 32GB or 64GB. The exFAT file system was
released by Microsoft to address FAT32's inability to carry
files over 4GB.
2. Connect Qubii Duo’s USB port to your USB power
adaptor.
Please pay attention the type of the charger you have.
3. Connect your charging cable to Qubii Duo and your
device.
4. Connect your power adaptor and Qubii Duo to a power
outlet.
Qubii Duo
User Manual
9

Setting up the Qubii Pro App
Qubii Duo can support Apple and Android systems. To set
up the app, please follow the steps below.
For iPhone & iPad users:
The Qubii Pro App sets up Qubii Duo for iPhones and iPads.
To get started:
1. Download the Qubii Pro App from Apple App Store.
Qubii Duo & Qubii Pro both use the Qubii Pro App. The app
will detect which device you have and set specific features.
2. Insert the charging connector to your device and launch
the Qubii Pro App.
3. Follow the setup instructions.
4. After the initial setup is done, your content can be
organized, viewed, and backed up through the app.
5. During the Qubii Duo setup process, the Qubii Pro App
will ask for the auto-backup feature to be enabled.
Qubii Duo
User Manual
10

Enable this feature by consenting Qubii Duo as your
trusted device and the backup process will manage
itself. If the Auto Backup feature for Qubii Duo is not
enabled, follow these steps to turn it on:
1. Connect your smartphone & iPad with Qubii Duo.
2. If your Qubii Duo has no trusted device, please go back
to Main Menu and select “Begin Backup.”
3. You will see a pop-up message giving the option to
trust the device again.
For Android device users:
1. Download Qubii Pro App from Google Play Store.
Qubii Duo & Qubii both use the Qubii Pro App. The app will
detect which device you have and set specific features.
2. Insert the charging connector to your device and launch
the Qubii Pro App.
3. Follow the set up instructions.
4. After the initial set up is done, your content can be
backed up, organized, viewed, and backed up through
the app.
Note: When you connect your Qubii Duo device with your
phone, you will see a pop up message asked by the Android
phone. Different phone brands may display the same
message but in different ways (see the images below).
Qubii Duo
User Manual
11

For Samsung, Google Pixel Phone, ASUS, Redmi or Sony::
1. Select “Always open Qubii Pro when Android aka is
connected”.
2. Tap “OK”.
Qubii Duo
User Manual
12

For OPPO:
1. Select “Use by default for this USB accessory.”
2. Tap ”OK”.
Qubii Duo
User Manual
13

1. Select “Use by default for this USB accessory.”
2. Tap “OK”.
Qubii Duo
User Manual
14

OPPO phones will display this message every time when you
connect your phone with Qubii Duo. Please tap the “Cancel”
button.
If you select the wrong option, it’s fine. Qubii Duo will still
work properly.
Qubii Duo
User Manual
15

Note:
When your Android phone is locked, Qubii Duo will back up
in the background automatically.
When your smartphone is not locked, Qubii Pro App will turn
on automatically when you connect your phone with Qubii
Duo. You will then see a pop up message asking you if you
would like to backup now.
For more information, see this article in the Help Center.
Qubii Duo
User Manual
16

Compatibility System
The Qubii Pro App is compatible with the following:
Operating System
iOS 12. x or above / Android 6.0 above /MacOS X / Windows
7,8,10
iPhone Models
iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13mini,
iPhone 12 Pro Max, iPhone12 Pro, iPhone 12mini, iPhone 11
Pro, iPhone 11, iPhone Xs, iPhone Xs Max, iPhone XR, iPhone
X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone
SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and
above.
iPad Models
iPad Pro (12.9-inch), iPad Pro (9.7-inch), iPad mini 4, iPad Air
2, iPad mini 3, iPad Air, iPad mini 2, iPad mini, iPad (4th
generation), and above.
Android Models
The Android 6.0 or above required.
When you're done with the setup, check out the rest of this
guide to learn more about Qubii Duo and the Qubii Pro App.
Qubii Duo
User Manual
17

Perks and Advantages
Multiple devices
Qubii Duo allows multiple devices to back up to the same
Qubii Duo. Qubii Duo’s system can detect different IMEI
models. When a different smartphone or tablet is detected
and has been authorized for backup, Qubii Duo will
automatically create a new folder. The folder’s name will be
the same as your device.
Desktop and laptop compatibility
Qubii Duo works as a USB device when you plug it into a
desktop or laptop computer. Insert Qubii Duo into the USB
port to view, edit, and transfer files.
Note: Qubii Duo is NOT able to auto backup content from
computers. Read about compatibility systems here.
Qubii Duo
User Manual
18

Register for a 10-year extended warranty
All Maktar brand products come with a 2-Year Limited
Warranty. Qubii Duo is qualified to be registered for a 10-
Year Extended Warranty.
The 10-Year Extended Warranty is available after product
registration. To register, please go to your Qubii Pro App, go
to“Settings”then select“ExtendedWarranty” for product
registration.
Qubii Duo
User Manual
19

Basics
Learn how to manage settings, navigate the app, restore
photos and more.
Using Qubii Duo: Basics
Qubii Duo has a USB port, USB connector, and microSD
card slot above the connector.
If you have Qubii Duo USB-C, please use USB-C charger.
If you have Qubii Duo USB-A, please use USB-A charger.
Indication light signal
Qubii Duo has an indication light signal right above the USB
port.
Qubii Duo
User Manual
20