Mammoth 1000 Instruction Manual

Looking after your new
Mammoth mattress
1st THING TO DO
REGISTER FOR 10 YEARS PEACE OF MIND
5 YEAR GUARANTEE + 5 YEAR WARRANTY

Frequently
asked
questions
YOUR GUARANTEE WILL RUN OUT AFTER 12 MONTHS
REGISTER FOR YOUR
10 YEAR PIECE OF MIND
at www.mammothuk.com/guarantee
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How will my new bed/mattress be packed,
and how do I unwrap it?
Firstly, find a friend to help you – mattresses can be heavy!
All our beds are wrapped in heavy duty plastic which can be recycled.
Mattresses are packed in 2 ways:
(i) Vacuum Packed and rolled:
• Carefully pierce the outer wrapping of the mattress, and gently pull the plastic
away from the mattress.
• Place the mattress on to the bed where it will be located. The bottom of the
mattress is easily discernible from the top of the mattress, so make sure it is the
correct way up.
• Remove the bag from the mattress.
• Your mattress will take a few hours (maximum 24) to fully recover
(ii) Packed flat:
• Place the mattress on the bed where it will be located.
• Remove the plastic wrapper.
After unpacking, what should I do?
We know you will be itching to get into bed, but the first thing you should do is register your
guarantee at www.mammothuk.com/guarantee.
Alternatively, if the site is not accessible, please email customer[email protected]
Please also ensure you keep your receipt or Proof of Purchase somewhere safe.
You will need this in the event you need to report a complaint under your Guarantee.
Why does my new mattress smell?
Don’t you love the smell of new things? All mattresses are manufactured at the time of order
and sealed in protective wraparounds to ensure perfect presentation upon arrival. Smells
are good news as it means your mattress has been made freshly for you! Initial odours are
common after removal of the protective packaging and are normal. Most people don’t even
notice, but those with heightened senses may report a “foam” odour, or a damp or musty
smell. On taking delivery, it is a good idea to leave the mattress to air in a well-ventilated
room. Regularly airing your mattress ensures proper maintenance and will help dissipate any
odours.
Others are more sensitive to smells than others. Whilst a mattress may always retain an
inherent odour if you smell it at close quarters, you should notice that any smell which is
noticeable when you enter a room has greatly reduced within 3 months, providing you have
followed the instructions above.
My new mattress feels slightly damp?
This is a good sign – it means your mattress conforms to all UK Fire Regulations. You may
notice that the surface of your mattress feels damp when it is unpacked. We are required to
treat certain mattress fabrics with a harmless Fire Retardant at source, in order to comply
with the Regulations. This material is salt based, which will absorb moisture. When weather
conditions are humid, or there is a lot of rain, this effect will be exaggerated, and when the
mattress is packed into a bag, condensation may form, causing a damp feeling on the
mattress. The feeling of damp will disappear quickly and should not materialise again, unless
your mattress is kept in a particularly humid room.
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Do I need to turn my mattress?
Fortunately not! You should never “flip” your mattress, but you need to rotate the mattress
regularly to encourage even wear.
You should rotate your mattress head to foot (180 degrees) every week for the first six
months, and then once per month from that point.
Will I see “body impressions” in the surface of the
mattress after I have used it?
We hope you do – if you don’t see a body impression, it may be a sign your mattress is
faulty. Body impressions are a characteristic of quality mattresses working as they should
by conforming to the shape of your body. You should expect to see impressions,
sometimes described as settlement or “dipping”.
With regards to settlement, the Furniture Industry Research Association (FIRA) issue the
following guidelines on settlement depth:
Depth of Settlement by age
0 - 6mths 6 - 12mths 12 - 24mths 24 - 36mths 36 - 60mths
2.5cm 3cm 3.5cm 4cm 4.5cm
When inspecting mattresses, FIRA will lay a levelling implement (level or string) and then
measure the depth of settlement from the underside of this implement to the lowest point
of any settlement. FIRA will classify settlement as a fault only if it is considerably outside of
the above guidelines, and only if the customer has followed the correct care routine
(rotation etc). Even if settlement is considerably outside of these guidelines, it will not
necessarily constitute a fault. In this situation, The Foam Company Ltd will be guided by a
FIRA inspection.
Natural fillings will be subject to a greater degree of settlement, and may result in patches
of uneven wear and tear – again this is normal. You can make sure settlement is even by
rotating the mattress as above.
Can I use my bed/mattress as a trampoline, or as
a seat when using the phone?
No! Your mattress and bed are designed to be lied on, not sat on for long periods of time.
If you do, you will notice uneven wear in the mattress Please don’t let the children (or
adults for that matter!) jump up and down on the mattress!
My mattress is softer/firmer than when I
purchased it?
Like a new pair of shoes, your mattress will soften after a period of time, particularly in the
areas you lie (sometimes described as “dipping”). This is not a problem, and is actually a
sign the mattress is working with the weight of your body. There is even a British Standard
on this (BS3379:2005) If a mattress has been displayed in a shop as a “floor model” that
mattress may have already been bounced on many times, and may feel softer than the
new mattress you will be delivered. It can take a few weeks, even months, for the
mattress to fully settle down.
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Can I use a mattress Protector with
my new mattress?
We recommend the use of a mattress protector in addition to the removable washable
covers. Unfortunately, if a mattress is soiled in any way due to dropping a glass of wine for
example, your Guarantee will be invalid, and a mattress protector helps prevent this.
Does my mattress feature a removable,
washable cover?
Where your mattress features a removable, washable cover or integrated mattress
protector, you are able to machine wash at 40 degrees. When you remove the cover/
mattress protector, please remember that the product has been used, and therefore you
may see signs of wear and tear that you would not otherwise see with a fixed cover
product. You may see some slight damage to the sleeping surface, small indentations,
discolouration or even small tears. All of these are considered normal wear and tear, and
do not constitute a manufacturer’s fault.
If the label does not state “removable, washable cover” then you should not remove the
cover under any circumstances. We occasionally use “zipped” covers that are not
designed to be removed. Where the cover is not intended to be removed, the zip will be
locked using a “cable tie” device. Please note that if you then remove the cover, your
Guarantee will be void.
Do your products comply with the UK Fire
Regulations?
All of our products comply with the appropriate legislation as detailed in The Furniture and
Furnishings (Fire) (Safety) Regulations 1988. Certificates are available on request.
Where are your products made?
All of our products are manufactured in the UK, and 100% of our raw materials are
sourced through UK based organisations.
What type of base or frame can we use with your
mattresses?
We recommend you use your mattress with a new base supplied by us, for a longer life,
and better mattress performance. Placing a new mattress on an old base may contribute
to a fault developing within the mattress. When the mattress is being used on a slatted
bedframe, we ideally recommend that the space between the slats is not more than
7.5cm to minimise uneven softening and settlement, and that there is a central support
leg for double sizes and above.
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14
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I am using my mattress with an old frame, or a
frame not manufactured by you. There is a gap
around the edge and it looks as if your mattress
does not fit?
We manufacture our mattresses to metric sizes as below (for standard sizes):
Single 90cm x 190cm (3ft x 6ft3)
Double 135cm x 190cm (4ft6 x 6ft3)
King 150cm x 200cm (5ft x 6ft6)
Superking 180cm x 200cm (6ft x 6ft6)
In line with BS 1334:1996 , we have a +/- 20mm size tolerance on all mattresses and
beds. In addition, many bed frames are still manufactured using imperial measurements
(which are in brackets above). These imperial measurements are larger than the metric
equivalent (so a “double imperial” frame would be 137cm x 191cm). If you have
purchased an imperial frame with a metric mattress, the frame is likely to be bigger and
therefore there may be a small gap. We believe that once bed linen is in place, this will be
more than suitable.
I feel I have a problem with my bed. Is it
Guaranteed, and what do I do?
We provide a standard 1 Year Guarantee on all our mattresses, which protects you against
Manufacturing Defects. If you then register your product within 1 month of purchase, we will
extend this to our 10 Year cover (5Year Guarantee + 5 Warranty). If you feel your product develops
a fault within the period specified on the label of your mattress, please follow the below process.
However, please read this document to make sure what you believe is an issue, is not actually
normal before making getting in contact.
Please also note that the Guarantee/Warranty does not cover:
• A normal increase in softness in the polymer filling material or a decrease in the
slow recovery performance, which does not affect the pressure relieving properties.
• Any smells relating to the mattress
• Body indentations relating to normal settlement
• Level of perceived comfort
• Where a product has been purchased online, and the complaint is due to the “feel”
of the mattress
• Where the mattress has had more than 1 owner
The guarantee covers any deterioration, which causes the mattress to have a permanent
indentation of considerably more than the guidelines issued by FIRA as referred to in point 6.

The guarantee will cease to apply if The Foam Co. Ltd finds that during the guarantee period, any of
the following applies:
• Abuse, misuse, or general wear and tear
• The mattress has been used on a slatted base with slats more than 7.5cm apart
• Any causes other than faulty manufacture or materials
• Where the product is soiled, has become wet, or in an unsanitary condition
• Where the customer care hints detailed in this document have not been applied – this
includes not rotating the mattress as recommended
• Where the cover has been removed where the label does not state “removable,
washable cover”
• A new mattress has been used with an existing, damaged divan or a divan that is
deemed to be of unsuitable quality
In order to register your concern you will need to report the problem in writing to the retailer from
whom you purchased the bed and they will handle your guarantee claim on your behalf and liaise
with us. You will need to provide your Proof of Purchase in order for us to investigate your issue
under your Guarantee.
Should your retailer no-longer be in business, or you feel that they are not assisting you, then please
contact our customer service team on 01235 529148 and have the following available - proof of
purchase, including date of purchase, product name and size plus description of problem. Our
experienced team will give you an opinion on your issue. If your issue is covered by the FAQs, but
you wish for us to arrange an inspection via a Third Party, we are able to instruct the Service Team of
the Furniture Industry Research Association (FIRA) who are completely independent and linked to the
Furniture Ombudsman. We will ask you to pay £50 for this service by Credit Card – in the event that
FIRA deem the mattress to be faulty, we will repair or replace the mattress in line with the below, on a
like-for-like basis (or for an equivalent specification in the event your product is discontinued) and
refund your £50
5+5 Year Limited Guarantee Mattress replaced free of charge if the fault is reported within
5 Years of your purchase.
After that, a pro rata amount of your original purchase price will apply as follows
Year 6 20% of the purchase price
Year 7 40% of the purchase price
Year 8 60% of the purchase price
Year 9 - 10 80% of the purchase price
YOUR GUARANTEE WILL RUN OUT AFTER 12 MONTHS
REGISTER FOR YOUR
10 YEAR PIECE OF MIND
at www.mammothuk.com/guarantee

www.mammothuk.com
customer.ser[email protected]
Customer Services 01235 529 148
Licensed Manufacturer
@MammothMattress
/MammothMattress
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