
BEFORE YOU CALL, please see if any of the below problems/solutions match your conditions.
The Red PWR LED doesn’t come on
Verify the power supply is turned on and putting out 7.5 to 12 volts DC and that the wires are securely screwed into the
terminals.
No LEDs are blinking on the unit connected to the indicator/Source Device
Make sure the indicator’s port is enabled for continuous output and that the unit is wired according to section 1. The
indicator’s transmit should be wired into the XTP units receive terminals. The corresponding LEDs will blink with every
data transmission.
No LEDs are blinking on the Receiver/unit connected to the remote display
Make sure there is an LED blinking on the side connected to the indicator rst. If that side does not blink the receiving
side will not blink. If the indicator side is blinking, then make sure both units are set to the same ID and recongure both
units by pressing the CONFIG button on each side. Try unplugging one unit and plugging it back in to have the wireless
units re-establish the network. If the remote display end still does not blink, then the problem may be distance/obstacle
related. Try bringing both sides into an oce and see if they communicate over a short distance. If they do, then
reposition the units for better line of site or add a repeater to the system. Avoid mounting too close to any other RF
transmitters including Ham and CB Radios.
The Receiving Wireless Signal LED blinks on the remote display side of my XTP, but the remote shows“NoData”
The problem is probably with the wiring. Make sure you are coming out a transmit on the XTP unit and going into a
receive on the remote display. Try changing to a dierent transmit port. You do not have to use the same loop on the
remote display side as you use on the indicator side. Try bringing both sides into an oce and see if they communicate
over a short distance. Try using TEST MODE. See next page
The RX LED is blinking on the remote display side, but the remote is blank or shows random numbers.
Verify the baud rate is correct on both ends and press the CONFIG button on both units. Reset the remote display to
factory defaults by holding the LEFT and RIGHT buttons during countdown. After the unit starts to count down for the
second time let go and the remote should display the correct baud rate. If still blank, try shift data over to the left or
right.
The system is reliable except when weight is on the scale
Make sure that when a truck pulls on a scale it does not come between the two antennas. A truck acts as a solid metal
wall blocking the signal
The system sometimes works and sometimes does not.
Make sure nothing has changed at the site such as trees growing into the line of sight or gravel piles growing to block
the signal. If you are at the far edge of the maximum usable range then many things can degrade the signal including,
temperature, humidity, or large equipment being run nearby. In general, make sure both antennas are pointing straight
up and down, are as high above the earth as is reasonably possible and have a clear line of sight to each other. Other
than that you may need a repeater added to the system to extend the range. See next page. Some Indicators will stop
transmitting while the weight is in motion. IDs 6 and 11 work at dierent frequencies than all other IDs, there may be
too much noise/activity on your frequency . Try switching to one of these alternative frequency.
*If you are still unable to get the unit working after going through this list, please call our tech support at 1-800-814-4053
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Section 5: Trouble Shooting
Section 5:
Trouble Shooting