Matrix Telecom Proton 308 User guide

PROTON 206/308
System Manual

PROTON 206/308
The Smart Communicator
System Manual

Documentation Disclaimer
Matrix Telecom reserves the right to make changes in the design or components of the product as engineering
and manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Telecom reserves the right to revise
information in this publication for any reason without prior notice. Matrix Telecom makes no warranties with
respect to this documentation and disclaims any implied warranties. While every precaution has been taken in
the preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or
abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly
comply with Matrix Telecom's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Telecom.
Version 1
Release date : August 8, 2009

PROTON 206/308 V1 System Manual 5
Warranty Statement
Matrix Telecom Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in
material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months
from the date of installation which ever is earlier.
During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the
product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an
exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the
product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or
replaced will be under warranty throughout the remainder of the original warranty period only.
This limited warranty does not apply to:
1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product or if the model or serial number has been altered, tampered with, defaced or
removed.
2. Products which have been damaged by lightning storms, water or power surges or which have been
neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by
customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s
instructions.
3. Products received improperly packed or physically damaged.
4. Products damaged due to operation of product outside the products’ specifications or use without designated
protections.
Warranty valid only if:
• Primary protection on all the ports provided.
• Mains supply is within limit and protected.
• Environment conditions are maintained as per the product specifications.
Warranty Card:
• When the product is installed, please return the warranty card with:
• Date, signature and stamp of the customer
• Date, signature and stamp of the channel partner
• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed
and returned as suggested.
The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The
product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The
Purchaser shall have to either insure the product or assume liability for loss or damage during transit.
Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.
If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,
Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product
provided the consumer/purchaser returns the product to Matrix.
In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or
delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages
arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such
damages or losses or for any claim by any other party.

6 PROTON 206/308 V1 System Manual
Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be
liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any
other legal theory and where advised of the possibility of such damages.
Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether
expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers
specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.
This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty
shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.
All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.

PROTON 206/308 V1 System Manual 7
Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If you run into technical difficulties, we are here
to help. But please consult this system manual first.
If you still can’t find the answer, gather all the information or questions that apply to your problem and with the
product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to
get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over
the phone.
In addition, technical consultation is available from Matrix engineers every business day. We are always ready to
give advice on application requirements or specific information on installation and operation of our products.
Please note that the words ‘Station’ and ‘User’ are used synonymously.
The system manual is arranged alphabetically. We suggest the first time users to read this system manual in
following sequence of topics.
•“Introduction” 59
•“Installation” 54
•“Flexible Numbers” 51
•“Demonstration of Tones” 41
•“Distinctive Rings” 46
•“Internal Call” 57
•“External Call” 48
•“Selective Trunk Access” 70
•“Answering Calls” 17
•“Receiving Incoming Calls” 67
•“Call Pick Up” 29
•“Call Transfer” 33
•“Last Number Redial” 61
•“Abbreviated Dialing” 11
•“Call Splitting” 32
•“Hold” 52
•“Power Down Mode” 62
•“Default the Configuration” 41
•“Programming the System” 64

8 PROTON 206/308 V1 System Manual

Contents
Copyright ...............................................................................................................................................4
Warranty Statement ..............................................................................................................................5
Welcome..................................................................................................................................................... 7
Contents ..................................................................................................................................................... 9
Features and Facilities............................................................................................................................ 11
Abbreviated Dialing .............................................................................................................................11
Alarm ...................................................................................................................................................14
Allowed and Denied Lists ....................................................................................................................15
Answering Calls ..................................................................................................................................17
Auto Call Back .....................................................................................................................................17
Auto Redial ..........................................................................................................................................18
Barge-In ..............................................................................................................................................20
Behind the PBX Applications ..............................................................................................................21
Boss Ring ............................................................................................................................................22
Busy Hunting Group ............................................................................................................................22
Call Duration Control ...........................................................................................................................23
Call Follow-Me ....................................................................................................................................26
Call Forward ........................................................................................................................................26
Call Park ..............................................................................................................................................28
Call Pick Up .........................................................................................................................................29
Call Progress Tones ............................................................................................................................30
Call Splitting ........................................................................................................................................32
Call Transfer ........................................................................................................................................33
Call Transfer-On Busy .........................................................................................................................34
Cancel Station Features ......................................................................................................................35
Class Of Service (COS) ......................................................................................................................36
Conference ..........................................................................................................................................39
Continued Dialing ................................................................................................................................39
Conversation Recording ......................................................................................................................40
Day and Night Modes ..........................................................................................................................40
Default the Configuration ....................................................................................................................41
Demonstration of Tones ......................................................................................................................41
Department Call ..................................................................................................................................42
Direct Inward Dialing (DID) .................................................................................................................43
Direct Outward System Access (DOSA) .............................................................................................44
Distinctive Rings ..................................................................................................................................46
Do Not Disturb (DND) .........................................................................................................................47
Dynamic Lock ......................................................................................................................................47
External Call ........................................................................................................................................48
External Call Forward (ECF) ...............................................................................................................49
Executive/Secretary ............................................................................................................................50
Flash Timer .........................................................................................................................................50
Flexible Numbers ................................................................................................................................51
Hold .....................................................................................................................................................52
Hotline .................................................................................................................................................52
Installation ...........................................................................................................................................54
Internal Call .........................................................................................................................................57
Internal Call Restriction .......................................................................................................................57
Interrupt Request ................................................................................................................................58
Introduction .........................................................................................................................................59
Last Number Redial ............................................................................................................................61
Message Wait .....................................................................................................................................61

Music on Hold ..................................................................................................................................... 61
Operator ............................................................................................................................................. 61
Power Down Mode ............................................................................................................................. 62
Privacy ............................................................................................................................................... 63
Private Trunk ...................................................................................................................................... 63
Programming the System ................................................................................................................... 64
Protecting the System ........................................................................................................................ 65
Raid .................................................................................................................................................... 66
Receiving Incoming Calls ................................................................................................................... 67
Remote Alarm .................................................................................................................................... 67
Remote Lock ...................................................................................................................................... 68
Remote Programming ........................................................................................................................ 69
Restart the System ............................................................................................................................. 69
Selective Trunk Access ...................................................................................................................... 70
Station Parameters ............................................................................................................................. 70
System Security (Passwords) ............................................................................................................ 70
Technical Specifications ..................................................................................................................... 72
Toll Control ......................................................................................................................................... 73
Troubleshooting ................................................................................................................................. 74
Trunk Access ...................................................................................................................................... 75
Trunk Landing .................................................................................................................................... 76
Trunk Parameters ............................................................................................................................... 78
Trunk Reservation .............................................................................................................................. 79
Universal Service Number .................................................................................................................. 80
User Security (User Password) .......................................................................................................... 81
Virtual Stations ................................................................................................................................... 82
Voice Mail Integration ......................................................................................................................... 83
Walk-In Class of Service .................................................................................................................... 85
Appendices ............................................................................................................................................. 87
A: Features at a Glance ..................................................................................................................... 87
B: System Commands ........................................................................................................................ 88
C: System Parameters ....................................................................................................................... 88
D: Station Parameters ........................................................................................................................ 89
E: Trunk Parameters .......................................................................................................................... 89
Glossary .................................................................................................................................................. 91
Index ........................................................................................................................................................ 93