Matrix Telecom Proton 308 User guide

PROTON 206/308
System Manual

PROTON 206/308
The Smart Communicator
System Manual

Documentation Disclaimer
Matrix Telecom reserves the right to make changes in the design or components of the product as engineering
and manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Telecom reserves the right to revise
information in this publication for any reason without prior notice. Matrix Telecom makes no warranties with
respect to this documentation and disclaims any implied warranties. While every precaution has been taken in
the preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or
abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly
comply with Matrix Telecom's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Telecom.
Version 1
Release date : August 8, 2009

PROTON 206/308 V1 System Manual 5
Warranty Statement
Matrix Telecom Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in
material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months
from the date of installation which ever is earlier.
During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the
product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an
exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the
product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or
replaced will be under warranty throughout the remainder of the original warranty period only.
This limited warranty does not apply to:
1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product or if the model or serial number has been altered, tampered with, defaced or
removed.
2. Products which have been damaged by lightning storms, water or power surges or which have been
neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by
customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s
instructions.
3. Products received improperly packed or physically damaged.
4. Products damaged due to operation of product outside the products’ specifications or use without designated
protections.
Warranty valid only if:
• Primary protection on all the ports provided.
• Mains supply is within limit and protected.
• Environment conditions are maintained as per the product specifications.
Warranty Card:
• When the product is installed, please return the warranty card with:
• Date, signature and stamp of the customer
• Date, signature and stamp of the channel partner
• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed
and returned as suggested.
The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The
product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The
Purchaser shall have to either insure the product or assume liability for loss or damage during transit.
Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.
If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,
Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product
provided the consumer/purchaser returns the product to Matrix.
In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or
delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages
arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such
damages or losses or for any claim by any other party.

6 PROTON 206/308 V1 System Manual
Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be
liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any
other legal theory and where advised of the possibility of such damages.
Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether
expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers
specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.
This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty
shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.
All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.

PROTON 206/308 V1 System Manual 7
Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If you run into technical difficulties, we are here
to help. But please consult this system manual first.
If you still can’t find the answer, gather all the information or questions that apply to your problem and with the
product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to
get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over
the phone.
In addition, technical consultation is available from Matrix engineers every business day. We are always ready to
give advice on application requirements or specific information on installation and operation of our products.
Please note that the words ‘Station’ and ‘User’ are used synonymously.
The system manual is arranged alphabetically. We suggest the first time users to read this system manual in
following sequence of topics.
•“Introduction” 59
•“Installation” 54
•“Flexible Numbers” 51
•“Demonstration of Tones” 41
•“Distinctive Rings” 46
•“Internal Call” 57
•“External Call” 48
•“Selective Trunk Access” 70
•“Answering Calls” 17
•“Receiving Incoming Calls” 67
•“Call Pick Up” 29
•“Call Transfer” 33
•“Last Number Redial” 61
•“Abbreviated Dialing” 11
•“Call Splitting” 32
•“Hold” 52
•“Power Down Mode” 62
•“Default the Configuration” 41
•“Programming the System” 64

8 PROTON 206/308 V1 System Manual

Contents
Copyright ...............................................................................................................................................4
Warranty Statement ..............................................................................................................................5
Welcome..................................................................................................................................................... 7
Contents ..................................................................................................................................................... 9
Features and Facilities............................................................................................................................ 11
Abbreviated Dialing .............................................................................................................................11
Alarm ...................................................................................................................................................14
Allowed and Denied Lists ....................................................................................................................15
Answering Calls ..................................................................................................................................17
Auto Call Back .....................................................................................................................................17
Auto Redial ..........................................................................................................................................18
Barge-In ..............................................................................................................................................20
Behind the PBX Applications ..............................................................................................................21
Boss Ring ............................................................................................................................................22
Busy Hunting Group ............................................................................................................................22
Call Duration Control ...........................................................................................................................23
Call Follow-Me ....................................................................................................................................26
Call Forward ........................................................................................................................................26
Call Park ..............................................................................................................................................28
Call Pick Up .........................................................................................................................................29
Call Progress Tones ............................................................................................................................30
Call Splitting ........................................................................................................................................32
Call Transfer ........................................................................................................................................33
Call Transfer-On Busy .........................................................................................................................34
Cancel Station Features ......................................................................................................................35
Class Of Service (COS) ......................................................................................................................36
Conference ..........................................................................................................................................39
Continued Dialing ................................................................................................................................39
Conversation Recording ......................................................................................................................40
Day and Night Modes ..........................................................................................................................40
Default the Configuration ....................................................................................................................41
Demonstration of Tones ......................................................................................................................41
Department Call ..................................................................................................................................42
Direct Inward Dialing (DID) .................................................................................................................43
Direct Outward System Access (DOSA) .............................................................................................44
Distinctive Rings ..................................................................................................................................46
Do Not Disturb (DND) .........................................................................................................................47
Dynamic Lock ......................................................................................................................................47
External Call ........................................................................................................................................48
External Call Forward (ECF) ...............................................................................................................49
Executive/Secretary ............................................................................................................................50
Flash Timer .........................................................................................................................................50
Flexible Numbers ................................................................................................................................51
Hold .....................................................................................................................................................52
Hotline .................................................................................................................................................52
Installation ...........................................................................................................................................54
Internal Call .........................................................................................................................................57
Internal Call Restriction .......................................................................................................................57
Interrupt Request ................................................................................................................................58
Introduction .........................................................................................................................................59
Last Number Redial ............................................................................................................................61
Message Wait .....................................................................................................................................61

Music on Hold ..................................................................................................................................... 61
Operator ............................................................................................................................................. 61
Power Down Mode ............................................................................................................................. 62
Privacy ............................................................................................................................................... 63
Private Trunk ...................................................................................................................................... 63
Programming the System ................................................................................................................... 64
Protecting the System ........................................................................................................................ 65
Raid .................................................................................................................................................... 66
Receiving Incoming Calls ................................................................................................................... 67
Remote Alarm .................................................................................................................................... 67
Remote Lock ...................................................................................................................................... 68
Remote Programming ........................................................................................................................ 69
Restart the System ............................................................................................................................. 69
Selective Trunk Access ...................................................................................................................... 70
Station Parameters ............................................................................................................................. 70
System Security (Passwords) ............................................................................................................ 70
Technical Specifications ..................................................................................................................... 72
Toll Control ......................................................................................................................................... 73
Troubleshooting ................................................................................................................................. 74
Trunk Access ...................................................................................................................................... 75
Trunk Landing .................................................................................................................................... 76
Trunk Parameters ............................................................................................................................... 78
Trunk Reservation .............................................................................................................................. 79
Universal Service Number .................................................................................................................. 80
User Security (User Password) .......................................................................................................... 81
Virtual Stations ................................................................................................................................... 82
Voice Mail Integration ......................................................................................................................... 83
Walk-In Class of Service .................................................................................................................... 85
Appendices ............................................................................................................................................. 87
A: Features at a Glance ..................................................................................................................... 87
B: System Commands ........................................................................................................................ 88
C: System Parameters ....................................................................................................................... 88
D: Station Parameters ........................................................................................................................ 89
E: Trunk Parameters .......................................................................................................................... 89
Glossary .................................................................................................................................................. 91
Index ........................................................................................................................................................ 93

PROTON 206/308 V1 System Manual 11
Features and Facilities
Abbreviated Dialing
What’s this?
• Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes.
This is called Abbreviated dialing. It is also known as Memory Dialing.
• This helps save time while dialing frequently used numbers.
• An abbreviated number is dialed through its directory index.
The PROTON 206/308 offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global
Abbreviated Dialing.
• Each user is allocated memory space called personal memory to store 10 numbers of his own choice. This is
called Personal Abbreviated Dialing. These numbers are dialed out using access codes 800-809.
• Besides personal memory, 90 numbers can be stored in a common memory space called global memory.
These numbers are dialed out using access codes 810-899. This is called Global Abbreviated Memory.
Personal Abbreviated Dialing
• The numbers stored in the personal memory of a user are dialed out.
• Each user can store up to 10 numbers of his choice in his personal memory.
• User can change these numbers anytime from his station without consulting the System Administrator or the
System Engineer.
• The location codes for Personal Abbreviated Dialing are 00-09. Hence the access codes are 800 to 809.
• Personal Abbreviated Dialing is allowed to all the users.
• The system checks Trunk Access for daytime/nighttime and Toll Control allowed list and denied list before
dialing the Personal Abbreviated number. Hence for Personal Abbreviated Dialing, Trunk Access for
daytime/nighttime, Toll Control allowed list and Toll Control denied list should be programmed properly.
Location
00 to 09
Location
00 to 09
Stations
S1
Sn
Access Codes for all stations 800-809
Personal Abbreviated Dialing
Proton

12 PROTON 206/308 V1 System Manual
How to program Personal Abbreviated Dialing?
In the above command
Directory Index is from 00 to 09.
Trunk is 1, 2, 3, 0 or 5 (Here ‘0’ and ‘5’ are interpreted as trunks from group 0 or group 5 and not trunk 0 and 5)
Number is the telephone number, which is to be abbreviated.
How to use Personal Abbreviated Dialing?
Example:
To program telephone number 0265-2630555 at directory index 00 with trunk access code ‘2’, dial
18-00-2-02652630555.
Once this location is programmed with the number, dial 800 to call the number.
Global Abbreviated Dialing
• The numbers stored in the global memory of the system are dialed out.
• Global directory can be programmed either by the System Administrator or the System Engineer.
• The global directory is common for all the users.
• Maximum 90 numbers can be stored in the global directory. Location codes for global directory are from 10 to
99. Hence the access codes for global abbreviated dialing are 810 to 899.
• Global Directory is divided into two parts i.e. Global Directory part 1 and Global Directory part 2.
• A user can dial these numbers irrespective of his Toll Control. However these numbers can be dialed only if
the user is allowed this feature from Class of Service and it is given Trunk Access.
• Telephone numbers of fire, police, branch offices or such other places can be stored in global directory part 1
and its access be given to all the users so that any user can access this facility.
• Long distance numbers can be stored in global directory part 2 and its access be given to selected users.
• In case of long distance numbers, complete numbers with preceding codes should be entered.
How to program?
Use following command to program a telephone number in Global Directory:
8-Directory Index-Trunk-Number-#/Flash
Where,
1 Lift handset. Dial tone
2 Dial 18-Directory Index-Trunk-Number-#/Flash. Confirmation tone
1 Lift the handset. Dial tone
2 Dial 8-Directory Index. Number dialed out
Lo c a t i o n
10 to 54
S1
Sn
COS
T
runkA
cces
s
Global Abbreviated dialing - Part1
Access codes810-854
Lo c a t i o n
55 to 99
S1
Sn
Global Abbreviated dialing - Part 2
Access codes855-899
COS
T
runkAcces
s

PROTON 206/308 V1 System Manual 13
Directory Index from 10 to 54 is for Global Directory Part I.
Directory Index from 55 to 99 is for Global Directory Part II.
Trunk specifies the trunk, from 1 to 3 which you want the system to use while making memory dialing. Group ‘0’
& ‘5’ can be used.
Number is the telephone number (maximum 16 digits).
Use following command to allow/deny global directory part I on a station:
335-Station-Day Time-Night Time
Where,
Station is from 21 to 28.
By default, Global Directory Part I on a station is allowed during Day Time and Night Time.
Use following command to enable/disable the access of global directory part I on all stations:
335-*-Day Time-Night Time
Use following command to enable/disable the access of global directory part II on a station:
336-Station-Day Time-Night Time
Where,
Station is from 21 to 28.
By default, access of Global Directory Part II on a station is enabled during Day Time and Night Time.
Use following command to enable/disable the access of global directory part II on all stations:
336-*-Day Time-Night Time
Example:
Store ‘0265-2630555’ in location 10 and ‘022-26677889’ in location 55. Give access of global directory I in day
time and global directory II in night time to station 23.
Dial 8-0-0-2652630555-#
Dial 8-55-0-02226677889-#
Dial 335-23-1-0
Dial 336-23-0-1
How to use Global Abbreviated Dialing?
Day Time Meaning
0 Deny Global Directory Part I
1 Allow Global Directory Part I
Night Time Meaning
0 Deny Global Directory Part I
1 Allow Global Directory Part I
Day Time Meaning
0 Deny Global Directory Part II
1 Allow Global Directory Part II
Night Time Meaning
0 Deny Global Directory Part II
1 Allow Global Directory Part II
1 Lift the handset. Dial tone
2 Dial 8-Directory Index. Number dialed out.

14 PROTON 206/308 V1 System Manual
Relevant Topics:
1. “Class Of Service (COS)” 36
2. “Trunk Parameters” 78
3. “Trunk Access” 75
4. “Toll Control” 73
Alarm
What’s this?
• The PROTON 206/308 can remind a station user after some specific time.
• On expiry of the set time, the telephone starts ringing
• When the station user lifts the handset, he gets music.
• If he does not answer the call for time = Alarm Ring Timer 1 then the system gives ring to both, the station
user and the operator for time = Alarm Ring Timer 2.
• Only one reminder can be set at a time on one station. The last set alarm supersedes all the previous
timings.
• All station users can set duration alarm for same duration simultaneously.
• If the station is engaged at the time of alarm then the station gets alarm when it becomes free.
• Ring cadence of an alarm is same as that of Boss Ring.
How to use it?
Minutes can be from 00 to 99.
Example:
To set a reminder after 9 minutes, dial 161-09.
To Cancel Alarm:
Example:
To cancel the alarm dial 160 from your station.
How to program?
Refer “Class Of Service (COS)” for details on how to allow Alarm to a user.
Timers of Relevance:
Alarm Ring Timer 1-Time for which the station rings on which the alarm is set.
Command : 217-13-Timer
Default : 90 seconds
Valid Range : 01 to 99 seconds.
Alarm Ring Timer 2-Time for which the station on which the alarm is set and the operator station both, rings
simultaneously.
Command : 217-14-Timer
Default : 60 seconds
Valid Range : 01 to 99 seconds
1 Lift the handset. Dial tone
2Dial161-Minutes. Confirmation tone
3 Replace the handset.
1 Lift the handset. Dial tone
2 Dial 160. Confirmation tone
3 Replace the handset.

PROTON 206/308 V1 System Manual 15
Relevant Topics:
1. “Class Of Service (COS)” 36
2. “Remote Alarm” 67
Allowed and Denied Lists
What’s this?
Allowed and Denied lists is a group of number strings. The PROTON 206/308 uses these lists to support two
different features viz. Toll Control and Dynamic Lock.
Association of Allowed and Denied lists with Toll Control:
When the number is dialed from a station, the PROTON 206/308 compares the dialed number string with the
number strings in allowed and denied lists.
Association of Allowed and Denied Lists with Dynamic Lock:
If the user locks the station and thereafter dials a number from his station, the PROTON 206/308 compares the
dialed number string with the number strings in allowed and denied lists for the locked status.
How it works?
• Maximum 10 Allowed and Denied Lists (level) can be formed.
• Each level accommodates 12 allowed strings and 12 denied strings.
• Each number string can have maximum of 16 digits.
• Number string can be a complete telephone number, area code or few initial digits of a telephone number.
• An allowed-denied list (a level) should be assigned to each station depending upon the requirement.
Level Allowed String Denied String
0 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
1 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
2 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
3 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
4 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
5 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
6 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
7 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
8 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
9 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11
To l l
Control Dyna mic
Lo c k
Allowed List
And
Denied List

16 PROTON 206/308 V1 System Manual
How to program?
Step 1: Take a pen and a paper and decide which number strings are to be programmed as allowed strings and
the denied strings.
Step 2: Program the allowed strings using command 252.
Step 3: Program the denied strings using command 253.
Step 1
Take a pen and a paper. Make the allowed and denied strings accordingly.
Step 2
Use following command to program an allowed string:
252-Level-Location-Number-Flash
Where
Level is from 0 to 9.
Location is from 00 to 11.
Number is a complete telephone number, truncated telephone number or an area code.
Step 3
Use following command to program a denied string:
253-Level-Location-Number-Flash
Where
Level is from 0 to 9.
Location is from 00 to 11.
Number is a complete telephone number, truncated telephone number or an area code.
By default, Allowed and Denied Strings are shown in the table.
Example1:
Program following allowed strings
0265-2359695
0265-2555999
Solution:
Program these two allowed strings in location 0 and 1 at level 3.
252-3-00-02652359695-Flash
252-3-01-02652555999-Flash
Example 2:
Program following denied strings:
0265-2858676
2885966
Allowed String Denied String
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #
B, B, B, B, B, B, B, B, 9, B, B, B 0, 00, B, B, B, B, B, B, 95, B, *, #
B, B, B, B, B, B, B, B, B, B, B, B 00, B, B, B, B, B, B, B, B, B, *, #
B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, *, #
B, B, B, B, B, B, B, B, 9, B, B, B 0, 98, 00, B, B, B, B, B, 95, B, *, #
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #
B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

PROTON 206/308 V1 System Manual 17
Solution:
Program these two denied strings at location 0 and 1 of level 3.
253-3-00-02652858676-Flash
253-3-01-2885966-Flash
Important Point:
• Allowed strings and Denied strings cannot be programmed remotely.
Relevant Topics:
1. “Toll Control” 73
2. “Dynamic Lock” 47
Answering Calls
When your station rings, lift the handset. The ring stops and you get connected to the calling party. You may
start-talking immediately. The PROTON 206/308 offers a facility to identify the caller before answering the call. If
the caller is a station then the station rings as Trin......Trin.....Trin.... This is called single ring. If the caller is an
external caller the station on which the trunk call lands rings as Trin...Trin...........Trin...Trin... This is called double
ring. These two types of rings differentiate an internal caller and an external caller.
Relevant Topic:
1. “Distinctive Rings” 46
Auto Call Back
What’s this?
The PROTON 206/308 offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back-On
No Reply.
Auto Call Back-On Busy
What’s this?
• Station user need not keep dialing busy station repeatedly.
• Station user can request Auto Call Back by dialing ‘2’ during busy tone.
• When the requested station becomes free it rings. Simultaneously station that requested Auto Call Back also
starts ringing. Whosoever answers first gets ring-back tone, whereas other end keeps ringing. Once the ring
is answered, ring-back tone stops and speech is established.
• Auto Call Back can also be requested on busy trunk.
To Set ACB-On Busy
If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This
is called Auto Call Back Ring Timer and is programmable.
To Cancel ACB-On Busy
1 Dial Number. Busy tone
2 Dial 2. Confirmation tone
1 Dial Number. Busy tone
2 Dial 102. Confirmation tone

18 PROTON 206/308 V1 System Manual
Example:
Station 23 is busy. To enable Auto Call Back, dial 2 during busy tone. If you have wrongly dialed 23 and want to
cancel Auto Call Back request, dial 102 to cancel it.
Auto Call Back-On No Reply
What’s this?
• Station user need not keep trying “no-reply” station repeatedly.
• Station user can set ACB-No Reply.
• When the station user for whom ACB request was made returns to his desk and picks up the handset the
station that requested ACB rings.
• Both the stations come in speech when the station that requested ACB answers the call.
To Set ACB-on No reply
To Cancel Auto Call Back
How to program?
Please refer “Class Of Service (COS)” for details on how to allow Auto Call Back to a user.
Important Points:
• Only one ACB-On Busy request is entertained at a time.
• Only one ACB-On No Reply request is entertained at a time.
• The last ACB request supersedes all other previous ACB requests.
• ACB-On Busy and ACB-On No Reply can be used simultaneously.
Timer of Relevance:
Auto Call Back Ring Timer-Time for which the station on which the ACB is set rings.
Command : 217-10-Seconds
Default : 45 seconds.
Valid Range : 01 to 99 seconds
Relevant Topic:
1. “Class Of Service (COS)” 36
Auto Redial
What’s this?
• Many times when we make a call, we find that the called party is busy. Hence we have to try the same
number again and again to contact him. This is very frustrating and time-consuming. Auto Redial rescues us
from this sheer wastage of time. The system gives ring to the station user that requested Auto Redial, when
the call goes through.
• The PROTON 206/308 offers two types of Auto Redial. Low priority Auto Redial and High priority Auto
Redial.
• Generally the system should be programmed in such a manner that in low priority type the number of trials
made by the system is less (count) and the time gap between two trials (timer) is more whereas in high
priority type the number of trials is more and the time gap between two trials is less. This enables us to give
Auto Redial facility to senior officials as well as staff persons.
1DialNumber. Busy tone
2DialFlash-2. Confirmation tone
1DialNumber. Busy tone
2Dial102. Confirmation tone

PROTON 206/308 V1 System Manual 19
How to use it?
Example:
Dialed number 0265-2335679 is busy. To enable Auto Redial, disconnect and dial 77 or 777.
To Cancel Auto Redial
Example:
Dialed number 0265-2335679 was busy. Auto Redial is requested. Meanwhile the same number calls. Now to
cancel Auto Redial request, dial 70.
How to program?
Please refer “Class Of Service (COS)” for details on how to allow Auto Redial to a station.
Timers of Relevance:
Auto Redial RBT Wait Timer-Time for which the PROTON 206/308 waits to sense RBT from the PSTN after
dialing the requested number.
Command : 2142-Timer
Default : 30 Seconds
Valid Range : 01 to 99 seconds.
Low Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the request
number.
Command : 2143-Timer-Count
Default Timer : 40 seconds
Default Count : 01
Valid Range for Timer : 01 to 99 seconds
Valid Range for Count : 01 to 99
High Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the
requested number.
Command : 2144-Timer-Count
Default Timer : 30 seconds
Default Count : 01
Valid Range for Timer : 01 to 99 seconds
Valid Range for Count : 01 to 99
Important Points:
• Only one number can be requested for Auto Redial at a time from one station.
• All stations can attempt Auto Redial simultaneously.
• If the system detects busy tone it releases the trunk and redials the number after some time.
• If the system does not detect ring back tone for time = Auto Redial RBT wait timer, it releases the trunk and
tries after some time.
1 Lift the handset. Dial tone
2 Grab a trunk. Trunk dial tone
3 Dial Number. Busy tone
4 Disconnect.
5 Lift the handset. Dial tone
6Dial 77 (for Low Priority Auto Redial) Or
Dial 777 (for High Priority auto Redial). Confirmation tone
1 Lift the handset. Dial tone
2 Dial 70. Confirmation tone

20 PROTON 206/308 V1 System Manual
• If the system detects ring back tone, it gives ring on your station. When you lift the handset, you get
connected with the desired party.
• The system uses the same trunk type you used to make a call. If you dialed the number using trunk access
code 5, the system takes one of the free trunks from this group for Auto Redial. If you tried out the number on
a selected trunk, the system uses that particular trunk only.
• Auto Redial will suspend if there is any activity (ringing or dialing) on your station. It resumes as soon as your
station becomes free.
• Auto Redial does not work in following cases:
• If the trunk lines do not support standard tones. Frequency and timings are critical for auto redial to work.
• Trunk condition is poor and various tones cannot be detected properly.
• Called party lifts within 3 seconds after the ring starts on his phone.
• Behind the PBX applications where Matrix trunks are connected to stations of some other PBX which do not
support standard tones.
Relevant Topic:
1. “Class Of Service (COS)” 36
Barge-In
What’s this?
• When your message is urgent and you cannot wait for the called person to become free, you can land in his
conversation after intimating him.
• While landing, you get music and the called person gets beeps of internal call waiting tone.
• During the beeps, the called person can dial ‘Flash-1’ to answer your call. In this case the third party is put on
hold and gets music and hence cannot listen to your conversation.
• If the called person does not dial ‘Flash-1’ then speech is automatically established after time = barge-in
timer.
• Replace your handset once your talk is over. This will automatically restore his original speech with the held-
up party.
How to use it?
Example:
Station 23 is busy. To give a very urgent message to him, dial 33 on busy tone.
How to program?
Please refer “Class Of Service (COS)” for details on how to allow Barge-In to a station.
Timer of Relevance:
Barge-In Timer-Time after which the speech is established.
Command : 217-12-Timer
Default : 05 seconds
Valid Range : 01 to 99 seconds.
Important Points:
• Barge-In can work only if the destination is in speech.
• Barge-In works even when the destination is talking on the trunk line.
1 Lift handset. Dial tone
2DialNumber. Busy tone
3Dial33. Music. The destination gets beeps.
4The system connects you to the destination after
5 seconds. Start talking after the music stops.