AT&T SPIRIT Attendant Assembly instructions

AT&T
SPIRIT®
Communications System
SPIRIT Attendant
Installer’s Guide

SPIRIT is a registered trademark of AT&T.
Copyright © 1991 by AT&T
All Rights Reserved
Printed in the United States of America
Document Order No. 518-453-711
Issue 1
April 1991
Notice:
The information in this document is subject to change without notice. AT&T assumes no responsibility for
any errors that may appear in this document.

Contents
Section 1: Installation Requirements
Overview 1-1
Equipment and Location Requirements 1-5
Administration Procedures 1-7
Connecting the SPIRIT Attendant 1-8
Section 2: Initial Programming
Programming Features
2-1
Section 3: Testing and Troubleshooting
Testing 3-1
Troubleshooting 3-2
Index
Index
IN-1

List of Tables
Table Page
1-1 Meaning of Power and Battery Lights 1-2
1-2
Meaning of Setup Switch Settings 1-3
1-3
Calls Per Hour Table
1-5
1-4
Incoming Lines Table 1-6
1-5
Switch Settings When Operating Unit 1-10
2-1
Announcement Time Allocations
2-4
2-2
Call Processing Options 2-10
3-1
Out-of-Service Codes
3-3
3-2
Pinout Assignment For the TI 700 3-5
or AT&T 475 Printer

List of Figures
Figure Page
1-1
1-2
1-3
1-4
2-1
2-2
Front View of the SPIRIT Attendant
Back View of the SPIRIT Attendant
Setup Switch Positions for Installing Unit
Connecting two SPIRIT Attendants
Blind Transfer Process
Immediate and Backup Call Handling
1-2
1-3
1-9
1-11
2-7
2-8

FCC Notification Information
Interference Information Federal Communications Commission (FCC) Rules require that you be notified
of the following:
●
●
●
●
●
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions in this manual,
may cause interference to radio communications.
This equipment has been tested and found to comply with the limits for a
Class A computing device pursuant to Subpart J of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference
when operated in a commercial environment.
Operating this equipment in a residential area is likely to cause interference
with radio communications, in which case the user, at his or her own expense,
will be required to do whatever is necessary to correct the interference.
The SPIRIT Attendant is designed to be connected to the SPIRIT system
control unit using a SPIRIT Attendant ConnecT/R. The SPIRIT Attendant is
not intended to be connected directly to the network.
The SPIRIT Attendant is a separately registered device.
— FCC registration number: GRM3U8-19187-CIE

Section 1: Installation Requirements

Overview
The SPIRIT Attendant answers incoming calls on designated lines with a
prerecorded message and directs callers to the appropriate extension in the
SPIRIT Communications System. This equipment can:
● reduce the workload of the receptionist
● insure incoming calls are answered during peak calling periods
● answer incoming calls after business hours and on holidays and weekends
CAUTION: The SPIRIT Attendant operates only with the SPIRIT
system and a SPIRIT Attendant ConnecT/R (118B) connected to a
SPIRIT system station port.
Key Features Some of the key features of the SPIRIT Attendant are:
●
●
●
●
●
Security Code
An authorized caller code that must be entered before changing any
programmable features to protect recorded announcements and other
programming from being changed by unauthorized personnel.
Remote Programmability
Features, including recorded announcements, can be programmed from a
Touch-Tone phone either on-site or from a remote location.
Day/Night/Hold Announcements
Specific greetings can be played to callers in response to the time of day or the
status of the call.
System Clock/Weekly Calendar
An internal clock and calendar can track business hours and days of operation
to allow the appropriate announcement to be played to callers.
Battery Backup
Routing plans and programming parameters can be saved up to eight weeks
following a power outage, provided the battery is fully charged. Recorded
announcements can be saved up to three hours under the same conditions.
Installation Requirements 1-1

Front Panel There are three lights on the front panel as shown in Figure 1-1. The lights
indicate the following:
Lights when ac
AT & T
power is on
Attendant Lights when
SPIRIT
Attendant
answers and
taking monitors calls
power battery
Blinking light indicates Steady light indicates
a problem. See battery is fully charged
"Troubleshooting" (when power light is on)
Light off when battery
is not fully charged
FIGURE 1-l. Front View of the SPIRIT Attendant.
● power
SPIRIT Attendant is connected to a power source when this light is on.
● battery
Table 1-1 describes the meaning of the different light combinations when ac
power is connected:
TABLE 1-1. Meaning of Power and Battery Lights.
Power Battery
Light Light Description
On Off Battery charging
On On Battery fully charged
Off On Unit operating on battery power
Off Off Unit not operating;
refer to "Troubleshooting"
On Blinking Out of Service code;
refer to “Troubleshooting”
● talking
This light is on whenever the SPIRIT Attendant answers and monitors a call.
1-2 Installation Requirements

Back Panel The connectors and four setup switches on the back panel are shown in
Figure 1-2.
AT&T
audio
off
on
reset setup 10VAC serial i/o out reserved to line
FIGURE 1-2. Back View of the SPIRIT Attendant.
●
●
reset
This recessed button resets the SPIRIT Attendant. See "Troubleshooting" for
details.
setup switches
There are four setup switches. Switches 1, 2, and 3 control the SPIRIT
Attendant response to a power outage as shown in Table 1-2; switch 4 is not
used.
TABLE 1-2. Meaning of Setup Switch Settings.
Switch On (Down)
Off (Up)
1Recorded announcements Recorded announcements
are retained during a power are erased during a power
outage
outage
2Routes and other Routes and other
programming parameters programming parameters
are retained during a power are reset to defaults during
outage
a power outage
3The SPIRIT Attendant The SPIRIT Attendant does
continues to answer calls not answer calls during a
during a power outage power outage
4
Not Used
Not Used
Installation Requirements 1-3