AT&T SPIRIT Attendant Assembly instructions

AT&T
SPIRIT®
Communications System
SPIRIT Attendant
Installer’s Guide

SPIRIT is a registered trademark of AT&T.
Copyright © 1991 by AT&T
All Rights Reserved
Printed in the United States of America
Document Order No. 518-453-711
Issue 1
April 1991
Notice:
The information in this document is subject to change without notice. AT&T assumes no responsibility for
any errors that may appear in this document.

Contents
Section 1: Installation Requirements
Overview 1-1
Equipment and Location Requirements 1-5
Administration Procedures 1-7
Connecting the SPIRIT Attendant 1-8
Section 2: Initial Programming
Programming Features
2-1
Section 3: Testing and Troubleshooting
Testing 3-1
Troubleshooting 3-2
Index
Index
IN-1

List of Tables
Table Page
1-1 Meaning of Power and Battery Lights 1-2
1-2
Meaning of Setup Switch Settings 1-3
1-3
Calls Per Hour Table
1-5
1-4
Incoming Lines Table 1-6
1-5
Switch Settings When Operating Unit 1-10
2-1
Announcement Time Allocations
2-4
2-2
Call Processing Options 2-10
3-1
Out-of-Service Codes
3-3
3-2
Pinout Assignment For the TI 700 3-5
or AT&T 475 Printer

List of Figures
Figure Page
1-1
1-2
1-3
1-4
2-1
2-2
Front View of the SPIRIT Attendant
Back View of the SPIRIT Attendant
Setup Switch Positions for Installing Unit
Connecting two SPIRIT Attendants
Blind Transfer Process
Immediate and Backup Call Handling
1-2
1-3
1-9
1-11
2-7
2-8

FCC Notification Information
Interference Information Federal Communications Commission (FCC) Rules require that you be notified
of the following:
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●
●
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●
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions in this manual,
may cause interference to radio communications.
This equipment has been tested and found to comply with the limits for a
Class A computing device pursuant to Subpart J of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference
when operated in a commercial environment.
Operating this equipment in a residential area is likely to cause interference
with radio communications, in which case the user, at his or her own expense,
will be required to do whatever is necessary to correct the interference.
The SPIRIT Attendant is designed to be connected to the SPIRIT system
control unit using a SPIRIT Attendant ConnecT/R. The SPIRIT Attendant is
not intended to be connected directly to the network.
The SPIRIT Attendant is a separately registered device.
— FCC registration number: GRM3U8-19187-CIE

Section 1: Installation Requirements

Overview
The SPIRIT Attendant answers incoming calls on designated lines with a
prerecorded message and directs callers to the appropriate extension in the
SPIRIT Communications System. This equipment can:
● reduce the workload of the receptionist
● insure incoming calls are answered during peak calling periods
● answer incoming calls after business hours and on holidays and weekends
CAUTION: The SPIRIT Attendant operates only with the SPIRIT
system and a SPIRIT Attendant ConnecT/R (118B) connected to a
SPIRIT system station port.
Key Features Some of the key features of the SPIRIT Attendant are:
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●
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Security Code
An authorized caller code that must be entered before changing any
programmable features to protect recorded announcements and other
programming from being changed by unauthorized personnel.
Remote Programmability
Features, including recorded announcements, can be programmed from a
Touch-Tone phone either on-site or from a remote location.
Day/Night/Hold Announcements
Specific greetings can be played to callers in response to the time of day or the
status of the call.
System Clock/Weekly Calendar
An internal clock and calendar can track business hours and days of operation
to allow the appropriate announcement to be played to callers.
Battery Backup
Routing plans and programming parameters can be saved up to eight weeks
following a power outage, provided the battery is fully charged. Recorded
announcements can be saved up to three hours under the same conditions.
Installation Requirements 1-1

Front Panel There are three lights on the front panel as shown in Figure 1-1. The lights
indicate the following:
Lights when ac
AT & T
power is on
Attendant Lights when
SPIRIT
Attendant
answers and
taking monitors calls
power battery
Blinking light indicates Steady light indicates
a problem. See battery is fully charged
"Troubleshooting" (when power light is on)
Light off when battery
is not fully charged
FIGURE 1-l. Front View of the SPIRIT Attendant.
● power
SPIRIT Attendant is connected to a power source when this light is on.
● battery
Table 1-1 describes the meaning of the different light combinations when ac
power is connected:
TABLE 1-1. Meaning of Power and Battery Lights.
Power Battery
Light Light Description
On Off Battery charging
On On Battery fully charged
Off On Unit operating on battery power
Off Off Unit not operating;
refer to "Troubleshooting"
On Blinking Out of Service code;
refer to “Troubleshooting”
● talking
This light is on whenever the SPIRIT Attendant answers and monitors a call.
1-2 Installation Requirements

Back Panel The connectors and four setup switches on the back panel are shown in
Figure 1-2.
AT&T
audio
off
on
reset setup 10VAC serial i/o out reserved to line
FIGURE 1-2. Back View of the SPIRIT Attendant.
●
●
reset
This recessed button resets the SPIRIT Attendant. See "Troubleshooting" for
details.
setup switches
There are four setup switches. Switches 1, 2, and 3 control the SPIRIT
Attendant response to a power outage as shown in Table 1-2; switch 4 is not
used.
TABLE 1-2. Meaning of Setup Switch Settings.
Switch On (Down)
Off (Up)
1Recorded announcements Recorded announcements
are retained during a power are erased during a power
outage
outage
2Routes and other Routes and other
programming parameters programming parameters
are retained during a power are reset to defaults during
outage
a power outage
3The SPIRIT Attendant The SPIRIT Attendant does
continues to answer calls not answer calls during a
during a power outage power outage
4
Not Used
Not Used
Installation Requirements 1-3

CAUTION: After connecting ac power to the SPIRIT Attendant, be
sure that switches 1 and 2 are on (down). With this setting, recorded
announcements are saved up to three hours during a power outage (if
the battery is fully charged) and routing plans and programming
parameters are retained up to eight weeks.
● 10 VAC
This is the power connection.
● serial i/o
This is the connection for the printer to perform diagnostic tests.
● audio out
Not used
● reserved
Not used
● to line
This connects the SPIRIT Attendant with the SPIRIT Attendant ConnecT/R
(118B) that connects to a station port on the SPIRIT system control unit.
1-4 Installation Requirements

Equipment and Location Requirements
The following equipment is supplied with the SPIRIT Attendant:
●
●
●
●
●
Power cord with transformer
8-foot, 4-wire modular phone cord
Mounting plate
User’s Guide
SPIRIT Attendant ConnecT/R (118B)
The 118B must be connected to a station port in the SPIRIT system control unit.
Up to four SPIRIT Attendant units (connected to four 118Bs) can be connected to
the system.
Number of SPIRIT If a customer is using the SPIRIT Attendant only for backup call handling or after
Attendants Required
hours, only one SPIRIT Attendant is required unless call traffic is heavy, as shown
in Table 1-3. When call traffic is heavy, the number of SPIRIT Attendants
required at a site depends on the number of calls the customer receives during
peak hours. Refer to Table 1-3 to determine how many SPIRIT Attendants are
required.
TABLE 1-3. Calls Per Hour Table.
Calls Number of
Per Hour Units Needed
15 1
15 - 30 2
30 - 45 3
more than 45 4
If the customer does not know the number of calls the business gets during peak
hours, you can estimate how many SPIRIT Attendants are required by asking the
customer how many incoming lines the business has. Then refer to Table 1-4 to
determine the number of SPIRIT Attendants required.
Installation Requirements 1-5

Location
TABLE 1-4. Incoming Lines Table.
Number Number of
of Lines
Units Needed
3 or fewer 1
4 - 6 2
6 - 8 3
8 - 10 4
The number of units needed can also be affected by the type of calls a customer
receives. If there is significant overflow of unanswered calls to the receptionist,
an additional SPIRIT Attendant may be needed.
The location for the SPIRIT Attendant must meet the following criteria:
●
●
●
Within 5 feet of a properly grounded AC power source that is not controlled by
a switch
NOTE: If possible, the SPIRIT Attendant should share the same power
source with the SPIRIT system control unit. This is recommended
when the SPIRIT system control unit is connected to an
Uninterruptible Power Supply (UPS).
Not more than 10 feet away from the SPIRIT system control unit
A sufficient distance away from a heating or cooling source to prevent
exposure to temperatures beyond 32 °F to 104 °F (0 °C to 40 °C)
1-6 Installation Requirements

Administration Procedures
Attendant Station
Port Programming
Immediate Call
Handling
Backup Call
Handling
Transfer to
Multiple Stations
Before installing a SPIRIT Attendant, you must install and administer a SPIRIT
Attendant ConnecT/R (118B) for each unit you are connecting. Perform all the
appropriate administration procedures from a SPIRIT system telephone that is
connected to the SPIRIT system control unit. (Refer to the SPIRIT Administration
Manual.)
Use the following procedure to administer the SPIRIT system so that the SPIRIT
Attendant can access common lines.
1. Program all lines for “answer only” at the station port that the SPIRIT
Attendant will be connected to.
2. When installing with a 1224/2448 SPIRIT, program only common lines for
“line button assigned” at the station port that the SPIRIT Attendant will be
connected to.
3. Program any personal lines for “no permission” at the SPIRIT Attendant.
4. If “night service” is used, insure that the SPIRIT Attendant port is set for
“custom ringing.”
Use the following procedure to administer the SPIRIT Attendant for immediate
call handling in the SPIRIT system:
1. Program all common lines for “delayed ring” at the receptionist’s voice
terminal.
2. Program all common lines for “no ring” or “delayed ring” at all other
stations.
3. Program all common lines for “normal ring” at the SPIRIT Attendant.
Use the following procedure to administer the SPIRIT Attendant for backup call
handling in the SPIRIT system:
1. Program all common lines for “normal ring” at receptionist(s) voice
terminal(s).
2. Program all common lines for “no ring” or “delayed ring” at all other
stations.
3. Program all common lines for “delayed ring” at the SPIRIT Attendant. This
provides a 3-ring delay (approximately 12 seconds) at the SPIRIT
Attendant. If a greater delay is needed, use the SPIRIT Attendant
Day/Night Delay to provide additional delay over 3 rings.
4. Program Day and/or Night Answer Delay as required on the SPIRIT
Attendant.
The SPIRIT Attendant can transfer an incoming call to only one destination
extension. If the destination actually should be one of several extensions, such as
several people answering calls in a parts department, a common alerter could be
installed.
Choose an unused station port and administer all CO lines to be “answer only”
and “no ring.” On 1224/2448 SPIRIT Systems, administer the common lines for
“line button assigned.”
Installation Requirements 1-7

Transfer to an
Answering Machine
Install a ConnecT/R (118A) with an alerter (such as AUXILIARY TONE RINGER
Comcode 105446546) connected to the TEL-DEVICE connector. Program a route
in the SPIRIT Attendant to transfer all calls intended for the parts department to
the extension number of the station port where the alerter is connected.
Any of the personnel in the parts department can access the incoming call that is
alerting by pressing “INTERCOM ✳ 8 XX”, where the XX is the extension number
of the common alerter. The ” ✳ 8 XX” can be programed into a SPEEDCALL
location on the station set and the button could be labeled “CALL PICKUP.”
Choose an unused station port and administer all CO lines to be “answer only”
and “no ring.” On 1224/2448 SPIRIT Systems, administer the common lines for
“line button assigned.”
Install a ConnecT/R (118A) with an answering machine (such as the AT&T
Model 1321 or 1323) connected to the TEL-DEVICE connector. Program a route
on the SPIRIT Attendant to transfer all calls intended for the answering machine
to the extension number of the station port where the ConnecT/R is connected.
Include some text in the SPIRIT Attendant’s message instructing the caller to
“Dial X to leave a message.”
1-8 Installation Requirements

Connecting the SPIRIT Attendant
CAUTION: Before initial installation of the SPIRIT Attendant, set
switches 1 and 2 on the back panel to off (up).
Follow the steps below to install the SPIRIT Attendant:
FIGURE 1-3. Setup Switch Positions for Installing Unit.
1. For each SPIRIT Attendant port:
a. Install a SPIRIT Attendant ConnecT/R (118B) on the SPIRIT system
control unit.
2. Place the SPIRIT Attendant on a table or desktop, or mount it using the
mounting bracket:
a. Using a #10 or smaller screw (wood, sheet metal, concrete), attach the
wall mounting bracket to a vertical wall surface so that the hook end
of the bracket is down.
b. Locate the keyhole opening on the underside of the SPIRIT Attendant
with the hook on the bracket. Slide the unit over the hook and down
to secure.
CAUTION: Do not stack multiple SPIRIT Attendants; this will damage
the units.
3. Make sure setup switches 1 and 2 are off, then plug one end of the modular
phone cord into the jack on the back of the SPIRIT Attendant labeled “to
line.” (See Figure 1-3.)
4. Plug the other end of the modular phone cord into the 118B jack labeled
“TEL DEVICE.” (See Figure 1-4.)
Installation Requirements 1-9

5.
6.
7.
Plug one end of the power cord into the 10 VAC power connection on the
SPIRIT Attendant.
Plug the other end into a 120 VAC outlet.
The power light goes on. If the battery light flashes, announcements have not been
programmed. (For a complete description of error codes, see Table 3-1 on page 3-3.)
Reset the setup switches as described in Table 1-5.
TABLE 1-5. Switch Settings When Operating Unit.
Switch Setting
Result
1
On
Saves recorded
announcements during
power outage
2
On Saves routes and
programmable features
during power outage
3
Off
Does not use battery backup
to answer calls during
power outage (See NOTE)
4
Off
Not used
NOTE: During a power outage there is no need to use battery backup to
answer calls if the SPIRIT Attendant shares an Uninterruptible Power
Supply (UPS) with the SPIRIT system control unit. If a UPS is not
used with the control unit, incoming calls cannot be answered by the
system during a power failure and therefore cannot be directed to the
SPIRIT Attendant.
1-10 Installation Requirements

Station Ports
SPIRIT
Attendant
ConnecT/R
118B
Using an Answering
Machine
SPIRIT Controller
FIGURE 1-4. Connecting two SPIRIT Attendants.
SPIRIT
Attendant
If the customer is using an answering machine to cover a station, the answering
machine must be set to answer in less than four rings.
Installation Requirements 1-11

Section 2: Initial Programming

Programming Features
The SPIRIT Attendant is programmed from a Touch-Tone phone using special
command strings that are discussed in this section. For each command string:
✳ tells the SPIRIT Attendant that the following digits are a part of a
command string. It can also be used to start a command over when a mistake
is made.
# denotes the end of an entry or executes the command string.
Completing the Planning Ask the customer for the completed SPIRIT Attendant Planning Configurator
Configurator Form Form. If this form has not been completed, assist the customer in completing it
before proceeding.
Entering Programming Perform the following steps before you begin programming:
Mode 1. Select an outside line and dial a telephone number that is answered by the
SPIRIT Attendant. Wait for the tone.
A single beep sounds to indicate there are no announcements recorded.
NOTE:
If the SPIRIT controller is administered for dial pulse, press ✳ to
switch to touch tone.
2. Dial the default authorized caller code: ✳ 789 #.
The two-beep confirmation tone sounds.
3. Dial ✳ 90047 # (the SPIRIT system macro code) to initialize the system for
SPIRIT system operation.
4. Continue programming the features in the following order:
a. Set the SPIRIT Attendant Clock
b. Set the Business Days
c. Set the Business Hours
d. Reallocate Announcement Times
e. Record Announcements
f. Play Back Announcements
g. Program Routes
h. Change Call Processing Options
Setting the Clock The clock in the SPIRIT Attendant must be set to use the night announcement
feature. If the SPIRIT Attendant clock is not set, the day announcement plays at
all times.
To set the SPIRIT Attendant clock, use the following procedure:
1. Dial ✳ 71 followed by:
a. One digit for the current day of the week
1=Sunday
Programming Features 2-1