Matrix Telecom ETERNITY NE User guide

ETERNITY NE
System Manual

ETERNITY NE
The Next Generation IP PBX for Small Businesses
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: March 26, 2019

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Product Description ....................................................................................................................................... 7
The Interfaces ..................................................................................................................................................... 9
Know Your ETERNITY NENX ........................................................................................................................... 13
Applications of ETERNITY NENX ..................................................................................................................... 15
Compatibility Versions of Extended Clients ...................................................................................................... 16
Technical Specifications of ETERNITY NENX .................................................................................................. 17
Installing ETERNITY NENX .......................................................................................................................... 19
Preparing for Installation ................................................................................................................................... 19
Getting Started .................................................................................................................................................. 21
Protecting ETERNITY NENX and Yourself ....................................................................................................... 22
Connecting CO Trunks ...................................................................................................................................... 25
Connecting to Mobile Networks ........................................................................................................................ 26
Connecting to the VoIP Network ....................................................................................................................... 30
Connecting Single Line Telephones ................................................................................................................. 34
Connecting SIP Extensions ............................................................................................................................... 35
Installing the Voice Mail System ....................................................................................................................... 82
Starting Up ETERNITY NENX .......................................................................................................................... 86
Configuring SARVAM UCS .......................................................................................................................... 87
System Configuration using the Web-based GUI ............................................................................................. 87
System Configuration using a Telephone ......................................................................................................... 95
Basic Settings ............................................................................................................................................... 99
Region ............................................................................................................................................................. 104
Pre-requisites .................................................................................................................................................. 105
Extension and Feature Codes ......................................................................................................................... 107
Trunks ............................................................................................................................................................. 109
Time Tables .................................................................................................................................................... 110
Operator .......................................................................................................................................................... 112
SLT Extensions ............................................................................................................................................... 115
SIP Extensions ................................................................................................................................................ 135
Configuring Matrix SPARSH VP248 ............................................................................................................... 161
Configuring Matrix SPARSH VP310 ............................................................................................................... 171
Configuring Matrix SPARSH VP330 ............................................................................................................... 181

ii Table of Contents
Configuring Matrix SPARSH VP510 ............................................................................................................... 190
Configuring Matrix Extended SPARSH VP710 ............................................................................................... 202
Configuring MATRIX VARTA WIN200 UC Client ............................................................................................ 208
Configuring Matrix VARTA ADR100/AMP100 UC Clients .............................................................................. 214
Auto Sign-In Parameters ................................................................................................................................. 221
VARTA License Management ......................................................................................................................... 224
Configuring Open SIP Phones ........................................................................................................................ 226
Third Party IP-Phone General Parameters ..................................................................................................... 262
Black List IP Address - SIP Extensions ........................................................................................................... 264
Device Management ....................................................................................................................................... 266
Call Pickup Group ........................................................................................................................................... 268
CO Trunks ....................................................................................................................................................... 270
Mobile Trunks .................................................................................................................................................. 293
VoIP Parameters ............................................................................................................................................. 316
SIP Trunks ...................................................................................................................................................... 324
DDI Routing ..................................................................................................................................................... 364
Emergency Numbers ...................................................................................................................................... 367
Network Parameters ....................................................................................................................................... 370
Security Settings ............................................................................................................................................. 383
Configuring Voice Mail System ................................................................................................................. 389
Configuring VMS General Parameters ............................................................................................................ 391
General Mailbox Settings ................................................................................................................................ 398
Extension Voice Mail Settings ......................................................................................................................... 400
Voice Mail Auto Attendant Menu ..................................................................................................................... 408
Language Selection Profile ............................................................................................................................. 428
Message Profile .............................................................................................................................................. 432
Call Transfer Profile ........................................................................................................................................ 445
Notification via Call-Profile .............................................................................................................................. 473
Mailbox Menu .................................................................................................................................................. 476
Distribution List ................................................................................................................................................ 484
Recording Voice Messages ............................................................................................................................ 486
Prompts Management ..................................................................................................................................... 488
Mailbox Status ................................................................................................................................................. 498
Voicemail Backup ............................................................................................................................................ 501
VMS Debug ..................................................................................................................................................... 507
SMS Server.................................................................................................................................................. 509
Bulk SMS ........................................................................................................................................................ 514
SMS Routing ................................................................................................................................................... 525
SMS Server - Mail Settings ............................................................................................................................. 530
SMS Server - Reports ..................................................................................................................................... 533
SMS over IP .................................................................................................................................................... 540
SMS/Email Group ........................................................................................................................................... 545
Computer Telephony Integration (CTI) ..................................................................................................... 547
Features and Facilities ............................................................................................................................... 551
Abbreviated Dialing ......................................................................................................................................... 551
Access Codes ................................................................................................................................................. 575
Account Codes ................................................................................................................................................ 580
AC Impedance Test ........................................................................................................................................ 587
Alarms ............................................................................................................................................................. 594
Alternate Number Dialing ................................................................................................................................ 603
Apple Push Notification Service Support ........................................................................................................ 609
Auto Answer .................................................................................................................................................... 612

Table of Contents iii
Auto Attendant ................................................................................................................................................ 614
Auto Call Back (ACB) ...................................................................................................................................... 620
Auto Redial ...................................................................................................................................................... 624
Automatic Number Translation ........................................................................................................................ 628
Barge-In .......................................................................................................................................................... 631
BCCH Selection .............................................................................................................................................. 634
Behind the System Application ....................................................................................................................... 639
Busy Lamp Field for Trunks ............................................................................................................................ 642
Call Back on Trunk Ports ................................................................................................................................ 644
Call Budget on Extension ................................................................................................................................ 651
Call Budget on Trunk ...................................................................................................................................... 655
Call Chaining ................................................................................................................................................... 659
Call Cost Calculation (CCC) ............................................................................................................................ 661
Call Cost Display ............................................................................................................................................. 669
Call Duration Control (CDC) ............................................................................................................................ 670
Call Duration Display ....................................................................................................................................... 675
Call Forward .................................................................................................................................................... 676
Call Forward-Scheduled .................................................................................................................................. 682
Call Forward-Remote ...................................................................................................................................... 688
Call Forward - When Not Registered .............................................................................................................. 692
Call Hold .......................................................................................................................................................... 697
Call Logs ......................................................................................................................................................... 702
Call Park .......................................................................................................................................................... 706
Call Pickup ...................................................................................................................................................... 711
Call Progress Tones ........................................................................................................................................ 714
Call Restriction based on IP Address .............................................................................................................. 722
Call Taping ...................................................................................................................................................... 723
Call Toggle ...................................................................................................................................................... 728
Call Transfer .................................................................................................................................................... 731
Calling Line Identification and Presentation (CLIP) ......................................................................................... 737
Calling Line Identity Restriction (CLIR) ........................................................................................................... 741
Cancel All Extension Features ........................................................................................................................ 743
Class of Service (CoS) .................................................................................................................................... 745
CLI Based Routing .......................................................................................................................................... 749
Closed User Group (CUG) .............................................................................................................................. 752
Conference-3 Party ......................................................................................................................................... 756
Conference-Multiparty ..................................................................................................................................... 760
Conference Dial-In .......................................................................................................................................... 765
Conflict Dialing ................................................................................................................................................ 773
Conversation Recording .................................................................................................................................. 775
COSEC Integration ......................................................................................................................................... 778
Customer Name .............................................................................................................................................. 780
Day Night Mode .............................................................................................................................................. 781
Daylight Saving Time (DST) ............................................................................................................................ 785
Department Call .............................................................................................................................................. 790
Dial Plan for SIP Extension ............................................................................................................................. 801
Dial By Name .................................................................................................................................................. 803
Dialed Number Directory ................................................................................................................................. 806
Digest Authentication ...................................................................................................................................... 808
Direct Inward System Access (DISA) .............................................................................................................. 810
Direct Station Selection Console ..................................................................................................................... 817
Distinctive Rings .............................................................................................................................................. 819
Do Not Disturb (DND) ..................................................................................................................................... 822
DSS Call Pick-Up ............................................................................................................................................ 831
Dynamic Lock .................................................................................................................................................. 833
Emergency Conference .................................................................................................................................. 840

iv Table of Contents
Emergency Detection and Reporting .............................................................................................................. 844
Emergency Dialing .......................................................................................................................................... 848
Extended IP Phone/VARTA UC Client - Operation ......................................................................................... 850
Firebase Cloud Messaging (FCM) Support ..................................................................................................... 893
Flashing on Trunks (Continued Dialing) .......................................................................................................... 896
Follow Me ........................................................................................................................................................ 897
Forced Answer ................................................................................................................................................ 899
Forced Call Disconnection .............................................................................................................................. 901
Gain Settings ................................................................................................................................................... 904
Handover and Handoff .................................................................................................................................... 905
Help Desk ........................................................................................................................................................ 906
Holiday Table .................................................................................................................................................. 908
Hot Desking ..................................................................................................................................................... 912
Hotline ............................................................................................................................................................. 914
Incoming CLI Modification ............................................................................................................................... 919
Interrupt Request (IR) ..................................................................................................................................... 922
Intercom .......................................................................................................................................................... 925
Last Caller Recall ............................................................................................................................................ 927
Last Number Redial ........................................................................................................................................ 928
Least Cost Routing (LCR) ............................................................................................................................... 929
Least Cost Routing - Carrier Pre-Selection ..................................................................................................... 941
License Management ...................................................................................................................................... 942
Lightweight Directory Access Protocol (LDAP) ............................................................................................... 955
Live Call Supervision ....................................................................................................................................... 960
Logical Partition ............................................................................................................................................... 962
Macros ............................................................................................................................................................ 965
Meet Me Paging .............................................................................................................................................. 968
Message Wait ................................................................................................................................................. 970
Mobility Extension ........................................................................................................................................... 974
Music on Hold (MOH) ...................................................................................................................................... 981
Multi-Stage Dialing .......................................................................................................................................... 982
Mute ................................................................................................................................................................ 984
OFF-Hook Alert ............................................................................................................................................... 986
One Touch Transfer ........................................................................................................................................ 988
Paging ............................................................................................................................................................. 990
Peer-to-Peer Calling ........................................................................................................................................ 994
PIN Dialing ...................................................................................................................................................... 998
Power Fail Transfer ....................................................................................................................................... 1002
Presence ....................................................................................................................................................... 1003
Preset Call Forward ...................................................................................................................................... 1010
Priority ........................................................................................................................................................... 1012
Privacy .......................................................................................................................................................... 1017
Quick Dial ...................................................................................................................................................... 1019
Raid ............................................................................................................................................................... 1021
RCOC (Return Call to Original Caller) .......................................................................................................... 1023
Real Time Clock (RTC) ................................................................................................................................. 1027
Room Monitor ................................................................................................................................................ 1029
Response Mapping ....................................................................................................................................... 1031
Reminder ....................................................................................................................................................... 1032
Selective Port Access ................................................................................................................................... 1039
Self Ring Test ................................................................................................................................................ 1041
Shared Call Appearance ............................................................................................................................... 1042
SIM Card Balance and Recharging ............................................................................................................... 1044
SMS Gateway ............................................................................................................................................... 1046
SMTP Settings .............................................................................................................................................. 1050
Simple Network Time Protocol - SNTP ......................................................................................................... 1053

Table of Contents v
Static Routing Table ...................................................................................................................................... 1056
Station Message Detail Recording (SMDR) .................................................................................................. 1060
Station Message Detail Recording–Storage ................................................................................................. 1061
Station Message Detail Recording–Online ................................................................................................... 1066
Station Message Detail Recording–Report ................................................................................................... 1072
Station Message Detail Recording–Posting .................................................................................................. 1091
System Activity Log ....................................................................................................................................... 1110
System Activity Log Display .......................................................................................................................... 1118
System Fault Log .......................................................................................................................................... 1119
System Fault Log Display ............................................................................................................................. 1126
System Log Notification ................................................................................................................................ 1127
System Parameters ....................................................................................................................................... 1129
System Security ............................................................................................................................................ 1140
System Timers and Counts ........................................................................................................................... 1151
Time Zone Display ........................................................................................................................................ 1156
Toll Control .................................................................................................................................................... 1157
Trunk Auto Answer ........................................................................................................................................ 1166
Trunk Call Waiting ......................................................................................................................................... 1170
Trunk Reservation ......................................................................................................................................... 1171
User Absent/Present ..................................................................................................................................... 1173
User Password .............................................................................................................................................. 1175
Video Call ...................................................................................................................................................... 1177
Virtual Extension ........................................................................................................................................... 1179
Voice Help ..................................................................................................................................................... 1183
Voice Message Applications ......................................................................................................................... 1184
Walk-In Class of Service ............................................................................................................................... 1194
Voice Mail Features .................................................................................................................................. 1201
Accessing your Mailbox ................................................................................................................................ 1201
Accessing General Mailbox ........................................................................................................................... 1203
Alarms and Reminders .................................................................................................................................. 1205
Broadcast Message ...................................................................................................................................... 1211
Call Transfer Types ....................................................................................................................................... 1212
Dial by Extension Number ............................................................................................................................. 1213
Dial By Name ................................................................................................................................................ 1215
Email Based Notification ............................................................................................................................... 1217
Forwarding Messages ................................................................................................................................... 1218
Leaving a Message ....................................................................................................................................... 1220
Listening to Messages .................................................................................................................................. 1221
Mailbox Settings ............................................................................................................................................ 1222
Message Notification ..................................................................................................................................... 1224
Message Verification ..................................................................................................................................... 1225
Message Wait Notification via Call ................................................................................................................ 1227
Recording Personal Greetings ...................................................................................................................... 1229
Recording Conditional Greetings .................................................................................................................. 1230
Redirecting Messages ................................................................................................................................... 1231
Sending Messages ........................................................................................................................................ 1234
VMS DISA Login ........................................................................................................................................... 1235
Maintenance .............................................................................................................................................. 1237
Configuration Backup/Restore ...................................................................................................................... 1237
Default Settings ............................................................................................................................................. 1240
Firmware Management ................................................................................................................................. 1246
Logs .............................................................................................................................................................. 1247
Network Diagnosis ........................................................................................................................................ 1248
Network Drive ................................................................................................................................................ 1250

vi Table of Contents
PCAP Trace .................................................................................................................................................. 1252
SIP Extension ................................................................................................................................................ 1260
System Certificate ......................................................................................................................................... 1261
Restart System .............................................................................................................................................. 1262
System Debug ............................................................................................................................................... 1263
VoIP Debug ................................................................................................................................................... 1266
System Status ........................................................................................................................................... 1269
System Details .............................................................................................................................................. 1269
System Usage ............................................................................................................................................... 1270
USB Status .................................................................................................................................................... 1271
CO Status ...................................................................................................................................................... 1272
Mobile Status ................................................................................................................................................ 1273
SIP Trunk Status ........................................................................................................................................... 1277
SIP Extension Status .................................................................................................................................... 1278
SMS Gateway ............................................................................................................................................... 1280
Network Status .............................................................................................................................................. 1281
DSS Status .................................................................................................................................................... 1282
WebJeeves Users ......................................................................................................................................... 1283
Appendix ................................................................................................................................................... 1285
Technical Specifications of ETERNITY NENX .............................................................................................. 1285
Technical Specifications of Supported Terminals ......................................................................................... 1293
Packing List ................................................................................................................................................... 1303
VMS Prompts ................................................................................................................................................ 1306
SARVAM UCS Features tested on IP Phones of different Brands ............................................................... 1319
SARVAM UCS Features supported with RTP/Direct RTP ............................................................................ 1322
Features at a Glance ..................................................................................................................................... 1323
SARVAM UCS Features supported in Terminals ......................................................................................... 1330
Acronyms ...................................................................................................................................................... 1332
Basic SE Commands .................................................................................................................................... 1334
Warranty Statement ...................................................................................................................................... 1335
Disposal of Products/Components after End-Of-Life .................................................................................... 1336
E-Waste Management and Handling Rules .................................................................................................. 1337
Regulatory Information .................................................................................................................................. 1341
Regulatory Information for Terminals ............................................................................................................ 1343
Open Source Licensing Terms and Conditions ............................................................................................. 1348
Index .......................................................................................................................................................... 1355