Matrix Telecom ETERNITY NE User guide

ETERNITY NE
System Manual

ETERNITY NE
The Next Generation IP PBX for Small Businesses
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: March 26, 2019

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Product Description ....................................................................................................................................... 7
The Interfaces ..................................................................................................................................................... 9
Know Your ETERNITY NENX ........................................................................................................................... 13
Applications of ETERNITY NENX ..................................................................................................................... 15
Compatibility Versions of Extended Clients ...................................................................................................... 16
Technical Specifications of ETERNITY NENX .................................................................................................. 17
Installing ETERNITY NENX .......................................................................................................................... 19
Preparing for Installation ................................................................................................................................... 19
Getting Started .................................................................................................................................................. 21
Protecting ETERNITY NENX and Yourself ....................................................................................................... 22
Connecting CO Trunks ...................................................................................................................................... 25
Connecting to Mobile Networks ........................................................................................................................ 26
Connecting to the VoIP Network ....................................................................................................................... 30
Connecting Single Line Telephones ................................................................................................................. 34
Connecting SIP Extensions ............................................................................................................................... 35
Installing the Voice Mail System ....................................................................................................................... 82
Starting Up ETERNITY NENX .......................................................................................................................... 86
Configuring SARVAM UCS .......................................................................................................................... 87
System Configuration using the Web-based GUI ............................................................................................. 87
System Configuration using a Telephone ......................................................................................................... 95
Basic Settings ............................................................................................................................................... 99
Region ............................................................................................................................................................. 104
Pre-requisites .................................................................................................................................................. 105
Extension and Feature Codes ......................................................................................................................... 107
Trunks ............................................................................................................................................................. 109
Time Tables .................................................................................................................................................... 110
Operator .......................................................................................................................................................... 112
SLT Extensions ............................................................................................................................................... 115
SIP Extensions ................................................................................................................................................ 135
Configuring Matrix SPARSH VP248 ............................................................................................................... 161
Configuring Matrix SPARSH VP310 ............................................................................................................... 171
Configuring Matrix SPARSH VP330 ............................................................................................................... 181

ii Table of Contents
Configuring Matrix SPARSH VP510 ............................................................................................................... 190
Configuring Matrix Extended SPARSH VP710 ............................................................................................... 202
Configuring MATRIX VARTA WIN200 UC Client ............................................................................................ 208
Configuring Matrix VARTA ADR100/AMP100 UC Clients .............................................................................. 214
Auto Sign-In Parameters ................................................................................................................................. 221
VARTA License Management ......................................................................................................................... 224
Configuring Open SIP Phones ........................................................................................................................ 226
Third Party IP-Phone General Parameters ..................................................................................................... 262
Black List IP Address - SIP Extensions ........................................................................................................... 264
Device Management ....................................................................................................................................... 266
Call Pickup Group ........................................................................................................................................... 268
CO Trunks ....................................................................................................................................................... 270
Mobile Trunks .................................................................................................................................................. 293
VoIP Parameters ............................................................................................................................................. 316
SIP Trunks ...................................................................................................................................................... 324
DDI Routing ..................................................................................................................................................... 364
Emergency Numbers ...................................................................................................................................... 367
Network Parameters ....................................................................................................................................... 370
Security Settings ............................................................................................................................................. 383
Configuring Voice Mail System ................................................................................................................. 389
Configuring VMS General Parameters ............................................................................................................ 391
General Mailbox Settings ................................................................................................................................ 398
Extension Voice Mail Settings ......................................................................................................................... 400
Voice Mail Auto Attendant Menu ..................................................................................................................... 408
Language Selection Profile ............................................................................................................................. 428
Message Profile .............................................................................................................................................. 432
Call Transfer Profile ........................................................................................................................................ 445
Notification via Call-Profile .............................................................................................................................. 473
Mailbox Menu .................................................................................................................................................. 476
Distribution List ................................................................................................................................................ 484
Recording Voice Messages ............................................................................................................................ 486
Prompts Management ..................................................................................................................................... 488
Mailbox Status ................................................................................................................................................. 498
Voicemail Backup ............................................................................................................................................ 501
VMS Debug ..................................................................................................................................................... 507
SMS Server.................................................................................................................................................. 509
Bulk SMS ........................................................................................................................................................ 514
SMS Routing ................................................................................................................................................... 525
SMS Server - Mail Settings ............................................................................................................................. 530
SMS Server - Reports ..................................................................................................................................... 533
SMS over IP .................................................................................................................................................... 540
SMS/Email Group ........................................................................................................................................... 545
Computer Telephony Integration (CTI) ..................................................................................................... 547
Features and Facilities ............................................................................................................................... 551
Abbreviated Dialing ......................................................................................................................................... 551
Access Codes ................................................................................................................................................. 575
Account Codes ................................................................................................................................................ 580
AC Impedance Test ........................................................................................................................................ 587
Alarms ............................................................................................................................................................. 594
Alternate Number Dialing ................................................................................................................................ 603
Apple Push Notification Service Support ........................................................................................................ 609
Auto Answer .................................................................................................................................................... 612

Table of Contents iii
Auto Attendant ................................................................................................................................................ 614
Auto Call Back (ACB) ...................................................................................................................................... 620
Auto Redial ...................................................................................................................................................... 624
Automatic Number Translation ........................................................................................................................ 628
Barge-In .......................................................................................................................................................... 631
BCCH Selection .............................................................................................................................................. 634
Behind the System Application ....................................................................................................................... 639
Busy Lamp Field for Trunks ............................................................................................................................ 642
Call Back on Trunk Ports ................................................................................................................................ 644
Call Budget on Extension ................................................................................................................................ 651
Call Budget on Trunk ...................................................................................................................................... 655
Call Chaining ................................................................................................................................................... 659
Call Cost Calculation (CCC) ............................................................................................................................ 661
Call Cost Display ............................................................................................................................................. 669
Call Duration Control (CDC) ............................................................................................................................ 670
Call Duration Display ....................................................................................................................................... 675
Call Forward .................................................................................................................................................... 676
Call Forward-Scheduled .................................................................................................................................. 682
Call Forward-Remote ...................................................................................................................................... 688
Call Forward - When Not Registered .............................................................................................................. 692
Call Hold .......................................................................................................................................................... 697
Call Logs ......................................................................................................................................................... 702
Call Park .......................................................................................................................................................... 706
Call Pickup ...................................................................................................................................................... 711
Call Progress Tones ........................................................................................................................................ 714
Call Restriction based on IP Address .............................................................................................................. 722
Call Taping ...................................................................................................................................................... 723
Call Toggle ...................................................................................................................................................... 728
Call Transfer .................................................................................................................................................... 731
Calling Line Identification and Presentation (CLIP) ......................................................................................... 737
Calling Line Identity Restriction (CLIR) ........................................................................................................... 741
Cancel All Extension Features ........................................................................................................................ 743
Class of Service (CoS) .................................................................................................................................... 745
CLI Based Routing .......................................................................................................................................... 749
Closed User Group (CUG) .............................................................................................................................. 752
Conference-3 Party ......................................................................................................................................... 756
Conference-Multiparty ..................................................................................................................................... 760
Conference Dial-In .......................................................................................................................................... 765
Conflict Dialing ................................................................................................................................................ 773
Conversation Recording .................................................................................................................................. 775
COSEC Integration ......................................................................................................................................... 778
Customer Name .............................................................................................................................................. 780
Day Night Mode .............................................................................................................................................. 781
Daylight Saving Time (DST) ............................................................................................................................ 785
Department Call .............................................................................................................................................. 790
Dial Plan for SIP Extension ............................................................................................................................. 801
Dial By Name .................................................................................................................................................. 803
Dialed Number Directory ................................................................................................................................. 806
Digest Authentication ...................................................................................................................................... 808
Direct Inward System Access (DISA) .............................................................................................................. 810
Direct Station Selection Console ..................................................................................................................... 817
Distinctive Rings .............................................................................................................................................. 819
Do Not Disturb (DND) ..................................................................................................................................... 822
DSS Call Pick-Up ............................................................................................................................................ 831
Dynamic Lock .................................................................................................................................................. 833
Emergency Conference .................................................................................................................................. 840

iv Table of Contents
Emergency Detection and Reporting .............................................................................................................. 844
Emergency Dialing .......................................................................................................................................... 848
Extended IP Phone/VARTA UC Client - Operation ......................................................................................... 850
Firebase Cloud Messaging (FCM) Support ..................................................................................................... 893
Flashing on Trunks (Continued Dialing) .......................................................................................................... 896
Follow Me ........................................................................................................................................................ 897
Forced Answer ................................................................................................................................................ 899
Forced Call Disconnection .............................................................................................................................. 901
Gain Settings ................................................................................................................................................... 904
Handover and Handoff .................................................................................................................................... 905
Help Desk ........................................................................................................................................................ 906
Holiday Table .................................................................................................................................................. 908
Hot Desking ..................................................................................................................................................... 912
Hotline ............................................................................................................................................................. 914
Incoming CLI Modification ............................................................................................................................... 919
Interrupt Request (IR) ..................................................................................................................................... 922
Intercom .......................................................................................................................................................... 925
Last Caller Recall ............................................................................................................................................ 927
Last Number Redial ........................................................................................................................................ 928
Least Cost Routing (LCR) ............................................................................................................................... 929
Least Cost Routing - Carrier Pre-Selection ..................................................................................................... 941
License Management ...................................................................................................................................... 942
Lightweight Directory Access Protocol (LDAP) ............................................................................................... 955
Live Call Supervision ....................................................................................................................................... 960
Logical Partition ............................................................................................................................................... 962
Macros ............................................................................................................................................................ 965
Meet Me Paging .............................................................................................................................................. 968
Message Wait ................................................................................................................................................. 970
Mobility Extension ........................................................................................................................................... 974
Music on Hold (MOH) ...................................................................................................................................... 981
Multi-Stage Dialing .......................................................................................................................................... 982
Mute ................................................................................................................................................................ 984
OFF-Hook Alert ............................................................................................................................................... 986
One Touch Transfer ........................................................................................................................................ 988
Paging ............................................................................................................................................................. 990
Peer-to-Peer Calling ........................................................................................................................................ 994
PIN Dialing ...................................................................................................................................................... 998
Power Fail Transfer ....................................................................................................................................... 1002
Presence ....................................................................................................................................................... 1003
Preset Call Forward ...................................................................................................................................... 1010
Priority ........................................................................................................................................................... 1012
Privacy .......................................................................................................................................................... 1017
Quick Dial ...................................................................................................................................................... 1019
Raid ............................................................................................................................................................... 1021
RCOC (Return Call to Original Caller) .......................................................................................................... 1023
Real Time Clock (RTC) ................................................................................................................................. 1027
Room Monitor ................................................................................................................................................ 1029
Response Mapping ....................................................................................................................................... 1031
Reminder ....................................................................................................................................................... 1032
Selective Port Access ................................................................................................................................... 1039
Self Ring Test ................................................................................................................................................ 1041
Shared Call Appearance ............................................................................................................................... 1042
SIM Card Balance and Recharging ............................................................................................................... 1044
SMS Gateway ............................................................................................................................................... 1046
SMTP Settings .............................................................................................................................................. 1050
Simple Network Time Protocol - SNTP ......................................................................................................... 1053

Table of Contents v
Static Routing Table ...................................................................................................................................... 1056
Station Message Detail Recording (SMDR) .................................................................................................. 1060
Station Message Detail Recording–Storage ................................................................................................. 1061
Station Message Detail Recording–Online ................................................................................................... 1066
Station Message Detail Recording–Report ................................................................................................... 1072
Station Message Detail Recording–Posting .................................................................................................. 1091
System Activity Log ....................................................................................................................................... 1110
System Activity Log Display .......................................................................................................................... 1118
System Fault Log .......................................................................................................................................... 1119
System Fault Log Display ............................................................................................................................. 1126
System Log Notification ................................................................................................................................ 1127
System Parameters ....................................................................................................................................... 1129
System Security ............................................................................................................................................ 1140
System Timers and Counts ........................................................................................................................... 1151
Time Zone Display ........................................................................................................................................ 1156
Toll Control .................................................................................................................................................... 1157
Trunk Auto Answer ........................................................................................................................................ 1166
Trunk Call Waiting ......................................................................................................................................... 1170
Trunk Reservation ......................................................................................................................................... 1171
User Absent/Present ..................................................................................................................................... 1173
User Password .............................................................................................................................................. 1175
Video Call ...................................................................................................................................................... 1177
Virtual Extension ........................................................................................................................................... 1179
Voice Help ..................................................................................................................................................... 1183
Voice Message Applications ......................................................................................................................... 1184
Walk-In Class of Service ............................................................................................................................... 1194
Voice Mail Features .................................................................................................................................. 1201
Accessing your Mailbox ................................................................................................................................ 1201
Accessing General Mailbox ........................................................................................................................... 1203
Alarms and Reminders .................................................................................................................................. 1205
Broadcast Message ...................................................................................................................................... 1211
Call Transfer Types ....................................................................................................................................... 1212
Dial by Extension Number ............................................................................................................................. 1213
Dial By Name ................................................................................................................................................ 1215
Email Based Notification ............................................................................................................................... 1217
Forwarding Messages ................................................................................................................................... 1218
Leaving a Message ....................................................................................................................................... 1220
Listening to Messages .................................................................................................................................. 1221
Mailbox Settings ............................................................................................................................................ 1222
Message Notification ..................................................................................................................................... 1224
Message Verification ..................................................................................................................................... 1225
Message Wait Notification via Call ................................................................................................................ 1227
Recording Personal Greetings ...................................................................................................................... 1229
Recording Conditional Greetings .................................................................................................................. 1230
Redirecting Messages ................................................................................................................................... 1231
Sending Messages ........................................................................................................................................ 1234
VMS DISA Login ........................................................................................................................................... 1235
Maintenance .............................................................................................................................................. 1237
Configuration Backup/Restore ...................................................................................................................... 1237
Default Settings ............................................................................................................................................. 1240
Firmware Management ................................................................................................................................. 1246
Logs .............................................................................................................................................................. 1247
Network Diagnosis ........................................................................................................................................ 1248
Network Drive ................................................................................................................................................ 1250

vi Table of Contents
PCAP Trace .................................................................................................................................................. 1252
SIP Extension ................................................................................................................................................ 1260
System Certificate ......................................................................................................................................... 1261
Restart System .............................................................................................................................................. 1262
System Debug ............................................................................................................................................... 1263
VoIP Debug ................................................................................................................................................... 1266
System Status ........................................................................................................................................... 1269
System Details .............................................................................................................................................. 1269
System Usage ............................................................................................................................................... 1270
USB Status .................................................................................................................................................... 1271
CO Status ...................................................................................................................................................... 1272
Mobile Status ................................................................................................................................................ 1273
SIP Trunk Status ........................................................................................................................................... 1277
SIP Extension Status .................................................................................................................................... 1278
SMS Gateway ............................................................................................................................................... 1280
Network Status .............................................................................................................................................. 1281
DSS Status .................................................................................................................................................... 1282
WebJeeves Users ......................................................................................................................................... 1283
Appendix ................................................................................................................................................... 1285
Technical Specifications of ETERNITY NENX .............................................................................................. 1285
Technical Specifications of Supported Terminals ......................................................................................... 1293
Packing List ................................................................................................................................................... 1303
VMS Prompts ................................................................................................................................................ 1306
SARVAM UCS Features tested on IP Phones of different Brands ............................................................... 1319
SARVAM UCS Features supported with RTP/Direct RTP ............................................................................ 1322
Features at a Glance ..................................................................................................................................... 1323
SARVAM UCS Features supported in Terminals ......................................................................................... 1330
Acronyms ...................................................................................................................................................... 1332
Basic SE Commands .................................................................................................................................... 1334
Warranty Statement ...................................................................................................................................... 1335
Disposal of Products/Components after End-Of-Life .................................................................................... 1336
E-Waste Management and Handling Rules .................................................................................................. 1337
Regulatory Information .................................................................................................................................. 1341
Regulatory Information for Terminals ............................................................................................................ 1343
Open Source Licensing Terms and Conditions ............................................................................................. 1348
Index .......................................................................................................................................................... 1355

Matrix ETERNITY NE System Manual 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing Matrix ETERNITY NE! We hope you will make optimum use of this intelligent and versatile
Unified Communication Server.Please refer this document carefully to get acquainted with the product before
installing and operating it.
About this System Manual
ETERNITY NE has three variants built on the ETERNITY NENX platform, denoted as ETERNITY NENXIP50,
ETERNITY NENX416 and ETERNITY NENX312.
This document provides detailed information and instructions for installing and configuring ETERNITY NENX. It
also provides essential guidelines for configuring and accessing different features and facilities offered by it.
This document also aims to provide important informations and instructions related to ETERNITY NENX so that
you can get properly acquainted with the Server and can use it effectively and efficiently.
You may also refer to ETERNITY NE Quick Start, for quick installation. To view or download the Quick Start, scan
the QR Code printed on the Product Label/Packaging Label.
You may also view or download the Quick Start from https://www.matrixtelesol.com/product-manuals.html
For instructions on using the features of the Server by the clients, refer to the respective User Guides. The
documentation can be found at the link shared above.
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html
This is a common document for all the variants of ETERNITY NENX, that operate using the SARVAM UCS
SOHO Application. This document is written with reference to ETERNITY NENXIP50.
Intended Audience
This System Manual is aimed at:
•System Engineers, who will install, maintain and support the system. System Engineers are persons who
customize the system configuration to meet the requirements of the organization/users. It is assumed that
they are experienced in installing the system, are familiar with telecom wiring technology, how it works, and

2Matrix ETERNITY NE System Manual
the various technical terms and functions associated with it. The SE must have undergone training in
configuring ETERNITY NENX.
No one, other than the System Engineer is permitted to make any alterations to the configuration of the
ETERNITY NENX.
•System Administrators, who will administer ETERNITY NENX. Generally an operator/receptionist in an
organization or the staff manning the reception or front desk area of the establishment are selected as
System Administrators.
It is assumed that the System Administrators have some previous experience in administering the system
and its Terminals and Consoles. The System Administrators are not expected to install and configure the
system but only the routine jobs and features that are specific to them like generating SMDR reports,
setting report filters, configuring the features, setting alarms, reminders, etc.
•Users, persons/organizations who will use the resources of the ETERNITY NENX. They may be
personnel of small and home businesses, and other commercial and public organizations/institutions.
Organization of this Document
This system manual is broadly divided into the following:
• Introduction: This chapter provides an overview of this document, its purpose, intended audience,
organization, terms and conventions used to present information and instructions.
•Product Description: This chapter provides the description of the system features and benefits, the
application scenarios, hardware overview and different interfaces supported by the system.
•Installing ETERNITY NENX: This chapter gives step-by-step instructions for preparing for and connecting
various interfaces with the ETERNITY NENX such as connecting to VoIP network, connecting to CO
network.
•Configuring ETERNITY NENX: This chapter contains description of how to configure ETERNITY NENX.
•Basic Settings: This chapter provides the instructions for configuring the basic parameters of the
ETERNITY NENX, which are sufficient to get the system into operation.
•Configuring Voice Mail system: This chapter describes how to configure the Voice Mail System.
• SMS Server: This chapter contains the information regarding SMS Server feature supported in the Server.
• Computer Telephone Integration: This chapter provides information regarding the CTI feature supported
in the Server.
•Features and Facilities: This chapter describes in detail, each feature and facility offered by the
ETERNITY NENX. This includes a description of the feature/facility, how it works, and how to configure
and use the feature/facility.
The feature description is arranged alphabetically by Feature Name to make it easy for you to locate the
description you want to look up.
• Voice Mail Features: This chapter describes in detail, the voice mail features offered by the Server.

Matrix ETERNITY NE System Manual 3
•System Maintenance: This chapter provides instructions for back-up, generating reports and debugging.
•Status: This chapter describes the indicators of the System, Network (Ethernet), SIP Trunks, SIP
Extensions, Mobile and CO status.
Refer “Contents” for more details.
How to Read this System Manual
This document is organized in a manner to help you get familiar with ETERNITY NENX Platform and SARVAM
UCS SOHO Application, help you with system installation, configuration and use of the features.
This System Manual is presented in a manner that will help you find the information you need easily and quickly.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Instructions
The instructions in this document are written in a step-by-step format. Each step, its outcome and indication/
notification, wherever they occur, have been described.
Access Codes
Access codes are strings of digits dialed by an extension to:
• call another Extension, Department Group.
• grab a Trunk line.
• use a Feature. Example: Do Not Disturb, Call Forward.
The Access Codes provided in the instructions throughout this document, are default access codes. It is possible to
change the Access Codes according to user requirement and preferences. Verify with the Installer/System
Engineer, if the default Access Codes have been changed, and use the access codes configured by the System
Engineer. For more information, read the topic “Access Codes” in the document.
Notices
The following symbols have been used for notices to draw your attention to important points
Important: to indicate something that requires your special attention or to remind you of something you
might need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or
your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm
to the user.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure,
or use a feature more efficiently.

4Matrix ETERNITY NE System Manual
Terminology used in this System Manual
The technical terms and Acronyms used in this Manual are standard terms, commonly used in the
telecommunications and data communications industry. Considering the broad group of intended users of this
manual, wherever possible, use of jargon has been avoided.
Acronyms have been defined in the text and a list of the same is appended.
Some of the terms specific to this Manual that you will encounter are defined below:
The words ‘ETERNITY NE’, 'ETERNITY', ‘ETERNITY NENX’, ‘SARVAM UCS’, ‘SARVAM UCS SOHO’ ‘System',
'PBX’, ‘Server’ are used interchangeably and synonymously to mean ETERNITY NENX.
•‘SIP Phone’, ‘IP Phone’: These words are used interchangeably and synonymously to mean IP Phones
connected to ETERNITY NENX.
•‘SLT Port’, ‘FXS Port’: These words are used interchangeably and synonymously to mean the port to
which a SLT Phone is connected.
•Called party/Callee: The person to whom the call is made.
•Calling party/Caller: The person who makes a call.
•CO Network: The public telephone exchange.
•CO Lines: The lines subscribed from the CO Network. In this document it refers to Analog, two-wire Trunk
Lines.
•CO Trunks: Two-wire trunks, i.e. analog trunk lines from the POTS network.
•Extension: It is a telephone instrument, SLT, IP-Phone connected to ETERNITY NENX.
•External Calls: Calls made by users of ETERNITY NENX to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: It denotes the numbers of parties/individuals outside the PBX network. The unique
number string given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: Calls made from and received by one extension to another extension of the ETERNITY
NENX.
•Internal numbers: Same as extension numbers.
•Mobile Extension: A mobile/landline phone used as a remote extension of ETERNITY NENX. You can
access all the features of an extension of ETERNITY NENX from the mobile/landline phone.
•Port: The physical interfaces for the trunk lines and extension lines.
•Service Provider: The providers of telecom network lines/Internet - POTS, PSTN, GSM, and Internet
Telephony Service Providers (ITSP).
•Single Line Telephone (SLT): Any standard two-wire telephones attached as extensions of the
ETERNITY NENX.

Matrix ETERNITY NE System Manual 5
•Station: Same as extension.
•System Administrator Commands/SA Commands: Number strings dialed from the System
Administrator mode to operate features or set/cancel features for other extensions.
•System Commands/SE Commands: Number strings dialed from the System Engineer mode to configure
the system features/functions.
•GSM (Global System for Mobile): This is also referred to as the 2G network. Hence, 2G or GSM is used
to denote the 2G network.
The word ‘GSM’ is also used interchangeably and synonymously to mean 2G, 3G and 4G Mobile Network.
•UMTS (Universal Mobile Telecommunications System): This is also referred to as the 3G network.
Hence, 3G or UMTS is used to denote the 3G network.
•LTE (Long Term Evolution): This is also known as the 4G network. Hence, 4G or LTE is used to denote
the 4G network.
Using this Manual, you will be able to set up, operate and make optimum use of this feature-packed Server.
If you encounter any technical problems, please contact your Dealer/reseller or the Matrix Customer Care.

6Matrix ETERNITY NE System Manual

Matrix ETERNITY NE System Manual 7
CHAPTER 2 Product Description
ETERNITY NENX is an integrated Unified Communication Server with seamless mobility. It caters to the
communication requirements of small businesses.
ETERNITY NENX offers connectivity to analog and digital networks: CO, Mobile and VoIP. So, you have access to
multiple telecom networks on a single platform. The system's intelligent Least Cost Routing logic diverts your calls
through the appropriate network, ensuring least possible call cost.
Intelligent features like Auto Attendant, CLI based Routing and Dial by Name ensure efficient call management and
prompt response to callers.
Least Cost Routing and Call Budgeting help reduce communication cost and enhances productivity.
ETERNITY NENX can route a VoIP call to GSM. In the same way, a call can be routed either on VoIP, GSM or CO.
Further, you can select Fixed or Least Cost Routing to route outgoing calls. ETERNITY NENX can handle calls on
all ports simultaneously.
ETERNITY NENX can work as an adjunct to your existing telephony infrastructure, as a Gateway, saving the cost
of equipment replacement, wiring and installation, while giving you multiple network connectivity and a host of
intelligent features. It is a unique convergence of innovative switching technology and intelligent software features.
The system is built on PCM/TDM, 100 percent non-blocking, digital technology, providing high density switching,
and is powered by a 32-bit RISC processor. Ensuring reliable, efficient, and unrestricted simultaneous
communication (incoming and outgoing) by all users.
UC Features
• Set/View Presence
• Presence based call controlling (make call/reject call)
• Video Calling
• IM using VARTA WIN200, VARTA ADR100 and VARTA AMP100
• IM using third party SIP Phones/soft clients
• IM to SMS and vice versa using SMS Server
• SMS campaigning using SMS Server and SMS Gateway (in collaboration with third party SMPP
application)
• Smart Handover from extension to mobile
• Smart directory access using VARTA WIN200, VARTA ADR100 and VARTA AMP100 for easy and quick
access to the extensions and other contacts
• Mobile and Remote workers support
• Outlook integration using CTI Interface
• Auto-attendant with configurable call-flow

8Matrix ETERNITY NE System Manual
Other Key Features
• Auto Attendant
• Call Budget on Trunks and Extensions
• CDR Reports
• Class of Service
• CLI Based Routing
• Closed User Group
• Conference Dial-in
• Conversation Recording
• Fax over IP (FoIP)
• Hot Swapping of SIM Cards
• IP Trunks and Extensions
• Least Cost Routing
• Multi-Party Conference
• Power Fail Transfer Module
• Presence Indication and IM
• Return Call to Original Caller (RCOC)
• Scheduled Call Forward
• SIP Registrar and Proxy Server
• SMDR Reports
• System Activity Log
• System Fault Log
• Toll Control
• Video Calling
• Voice Applications
•VoiceMail
• Web-based Programming
ETERNITY NENX is easy to install and operate. The built-in web server Jeeves allows you to configure the system
parameters and features on site and also from a remote location using any Internet browser.

Matrix ETERNITY NE System Manual 9
The Interfaces
ETERNITY NENX supports the following interfaces for connecting to different telecom networks, standard
telephones, IP Phones etc.
The CO Interface
The CO Interface enables ETERNITY NENX to be connected to the PSTN Network. The PSTN Networks across
the world support various standards and differ in features. For example, some networks support Caller ID
Presentation using DTMF signaling, while some support Caller ID Presentation using FSK signaling; some
networks offer 600 Ohms Impedance, while others offer complex impedance.
The versatile architecture of ETERNITY NENX allows it to be connected to such networks differing in their
characteristics.
The CO Interface supports following features:
• Programmable AC Impedance - 600, 900and various complex impedances.
• Answer Supervision/Polarity Reversal
• Selectable Disconnect Supervision - Polarity Reversal, Open Loop Disconnect
• Selectable Caller ID Presentation - DTMF, FSK
• Programmable Dialing method - Pulse/Tone (with programmable Pulse Ratio/DTMF On-Off period)
• Programmable Speech Tx Gain
• Programmable Speech Rx Gain
• Programmable Disconnect Tone Sensing
• Programmable Flash Timer
• Programmable Loop Current
The Mobile Interface
The Mobile Interface enables the ETERNITY NENX to be connected to GSM/UMTS/LTE network operators
worldwide. ETERNITY NENX's Mobile Interface supports full Quad-Band Operation (GSM900, 1800, 1900MHz) for
world-wide use, for Global, Inter and Intra country roaming.
The Mobile Interface supports the following features:
• GSM 2G, GSM 3G, GSM 4G network support.
• Hot Swapping of the SIM Card.
• Selectable GSM Frequency Bands - 900, 1800, 1900, 850 + 1900, 900+1800 MHz.
• Programmable Network Selection - Manual and Automatic.
• Programmable Network Operator Codes in order of priority (from 1 to 9) in case of Manual Network
Selection.
• Programmable Speech Tx Gain.
• Programmable Speech Rx Gain.
• Selectable Incoming Call Modes - Allow, Ignore, Reject.
• SIM Card protection with a Personal Identification Number (PIN) and Personal Unlock Keyword (PUK).
• Wireless WAN support over 3G or 4G, which can be used to make VoIP calls (if VoIP module is installed).

10 Matrix ETERNITY NE System Manual
ETERNITY NENX Mobile Interface does not support GPRS features, Fax and Data services, and network
supported services, except CLIR and USSD.
The VoIP Interface
The Voice-over-IP (VoIP) Interface routes over the Internet, all the outgoing and incoming calls made or received
by the extensions of the ETERNITY NENX and extensions of other System that are networked with the ETERNITY
NENX.
The VoIP Interface supports Session Initiation Protocol (SIP), the industry standard VoIP.
The VoIP Interface supports SIP Trunks and SIP Extensions.
With SIP Trunks users can make IP calls using the SIP Server of the Internet Telephony Service Providers (ITSPs).
The VoIP Module has an in-built Registrar Server that allows any SIP enabled device like a Wi-Fi mobile handset, a
PDA or an IP-Phone to be registered with it and function as the 'SIP Extension' of the ETERNITY NENX. The SIP
Extension users can make and receive calls to any extension user of the ETERNITY as well as any external
numbers over PSTN, GSM, VoIP. With SIP Extensions, organizations can communicate and stay connected at the
lowest cost without any geographical restrictions.
The VoIP Interface supports adaptive jitter buffer for reducing delay and improving speech quality.
The key features of the VoIP Interface are:
• 8 SIP Trunks - for Proxy as well as Peer-to-Peer (non-Proxy) calls
• Up to 50 SIP Extensions - Standard IP Phones, Matrix Extended IP Phones and UC Clients
• 8 Simultaneous Voice Calls
• Selectable Network Assignment (Connection Type) - Static IP, DHCP, PPPoE
• Selectable DNS - Automatic and Static
• Dynamic DNS for client
•STUN
• TCP and UDP NAT Keep Alive
•VLAN
• Symmetric RTP Selection
• MAC Address Cloning option
• Fax over IP - T.38 (UDPTL), T.38 (RTP) and Pass Through
• Send CLI Option for outgoing calls
• Selectable DTMF - RTP (RFC 2833), SIP Info, InBand
• Flash Detection using SIP INFO and RFC2833.
• Voice Codec Selection: G.723, G.729ab, GSM FR, iLBC - 30 ms, iLBC - 20 ms, G. 711 µ-Law, and G. 711
A-Law
• Quality of Service - SIP DiffServe/ToS, RTP DiffServe/ToS
• VoIP Silence Detection and Disconnection
• Voice Mail Subscription on SIP Extensions
• Busy Lamp Field Subscription on SIP Extensions
• Upto 10 Call Appearances on Extended IP Phone Extensions
• Registration of SIP Extensions from 3 different locations