Matrix Telecom EON45 User manual

EON45 for Cosine V4
User’s Guide
Version 1
August 2006
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
Corporate Office: Factory:
394-GIDC, Makarpura 39-GIDC, Waghodia-391 760
Vadodara-390 010, India Dist. Vadodara, India
Tel.:[phone] Tel.: [phone]
Fax: [phone] Fax: [phone]
E-mail: [e-mail] E-mail: [e-mail]
URL: www.MatrixTeleSol.com

Documentation Information
This is a general documentation and it covers many models with
different specifications. A particular product may not support all the
featuers and facilities described in the documentation.
Matrix Telecom reserves the right to revise information in this
publication for any reason without prior notice. Information in this
documentation may change from time to time. Matrix Telecom makes
no warranties with respect to this documentation and disclaims any
implied warranties. While every precaution has been taken in
preparation of this user’s guide, Matrix Telecom assumes no
responsibility for errors or omissions. Neither is any liability assumed
for damages resulting from the use of the information contained
herein.
Matrix Telecom reserves the right without prior notice to make
changes in design or components of the equipment as engineering
and manufacturing may warrant.
Neither Matrix Telecom not its affiliates shall be liable to the purchaser
of this product or third parties for damages, losses, costs or expenses
incurred by purchaser or third parties as a result of: accident, misuse
or abuse of this product or unauthorized modifications, repairs or
alterations to this product or failure to strictly comply with Matrix
Telecom’s operating and maintenance instructions.
All rights reserved. No part of this user’s guide may be copied or
reproduced in any form or by any means without the prior written
consent of Matrix Telecom.

Matrix
3EON45 for Cosine V4
User’s Guide
Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If
you run into technical difficulties, we are here to help. But please
consult this user’s guide first.
If you still can’t find the answer, gather all the information or questions
that apply to your problem and with the priduct close to you, call your
delear. Matrix delears are trained and ready to give you the support
you need to get the most from your Matrix product. In fact, most
problems reported are minor and can be easily solved over the
phone.
In addition, technical consultation is available from Matrix engineers
every business day. We are always ready to give advice on
application requirement or specific information on installation and
operation of our products.
This common user’s guide for India, European and American defaults.
The featute access codes mentioned in the user’s guide are specific
to Indian defaults. European andAmerican customers are requestred
to change the values to European/American defaults on installing the
system. Please refer topic ‘Configuring the System’ and ‘Defaul the
System’ in Cosine V4 System Manual for more details. On doing so
the feature access codes shall be changed as follows:

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User’s Guide
Feature Indian
Defaults European Defaults American Defaults
Operator Dialing 9 9 0
Trunk Access Code 0,5,61 to 65 0,5,61 to 65 9,5,81 to 85
Memory Dialing 8 8 6
To grab a trunk with one
trunk on hold Flash-8 Flash-8 Flash-6
Emergency Number 1 Blank Blank 911
Emergency Number 2 Blank Blank Blank
Emergency Number 3 Blank Blank Blank

Contents
Documentation Information ....................................................... 2
Welcome ...................................................................................... 3
Introduction ................................................................................... 7
Installing the EON45..................................................................... 9
Know Your EON45.......................................................................11
Using the EON45........................................................................ 14
Personal Settings........................................................................ 39

Black EON45
White EON45

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Introduction
The EON45 is a versitile, user firendly, compact, feature-rich
proprietary Digital Key Phone (DKP). The EON45 is an effective toll to
manage calls efficently. The EON45 is shown in the figure below.
The EON45 offers following features:
• A 2-line x 16 characters adjustable LCD
• Twenty Five programmable keys for direct station selection/trunk
access/featuers.
• Tri-colour LEDs to show status of ports
• Hot Keypad
• Speaker Phone
• Headset connectivity

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• Adjustable ringer type and ringer volume
• Adjustable speech transmit and receive levels
• Menu driven functions
• Keypad security
The EON45 users get following benefits:
• The EON45 is simple and easy to use.
• The EON45 can be customized to the user’s requirement.
• The EON45 offers 10 different types of rings, 10 different levels for
ring volumes.
• The EON45 offers 10 speech level controls.
• The EON45 displays date and time.
• The EON45 displays the dial out the number.
• The EON45 displays the duration of the call.
• The EON45 displays the internal callers number and name. The
EON45 displays the external callers number.
• The EON45 can display missed calls.
• The EON45 offers Auto Answer facility.
• The EON45 helps the user for using a feature by the way of
offering a menu.
• The EON45 can be used to playback pleasant background music.
• The EON45 offers Live Call Screening.
=X=X=

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Installing the EON45
• Unpack the box. Get satisfied with the contents and the condition of
all the parts. In case of short supply or damaged parts, please
contact the source from where yuo made the purchase.
• The ideal sales package contains:
Sr. Item Qty.
1EON45 1
2 Handset 1
3 6P6C Line Cord 1
4 4P4C Spring Cord 1
5 EON45 User's Guide 1
6 Warranty Card Set 1
7 Support Card 1
8 Telephone Message Pad 1
• Connect the handset to the EON45 using 4P4C spring cord.
• Connect one end of the 6P6C line cord to the EON45 and the other
end to the Rosette box made for wiring purpose in the wall. Please
refer the sketch shown below:

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• With the system powered, on connecting the connecting cable, the
EON45 resets.All the LEDs glow in a sequence followed by green
LEDs.
• The EON45 displays a welcome message.
• The EON45 communicate with the system. The handshaking takes
around 5-6 seconds.
• On successful handsaking reset cycle, the EON45 displays station
number and station nume in the first line whereas day, date, time
and time zone in the second line. In case system is reset with
EON45 already connected to it, the EON45 displays the station
number, station anem, etc. after the system resets.
• Adjust the LCD for better view. The EON45 is ready for use.
• The user can use the EON45 with default settings. For more details
on default settings refer to topic ‘Using the EON45’.
• However, the DSS keys and LEDs canbe customized for specific
functions, as per requirements.
=X=X=

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Know Your EON45
The EON45 is an easy to use, feature rich phone. It possesses a
adjustable 2x16 character liquid crystal display, 25 programmable
keys, dial pad, 8 function specific keys.
The functions of each of these blocks are explained below in brief:
The 2 line x 16 character liquid crystal display
• In the ON-Hook condition, the first line displays the station number
and the station name whereas the second line displays day, date,
time and timezone.
• It displays the calling party’s number if the station to which the
EON45 is connected is given access for cLIP facility.
• It displays various situation specific messages like on going OFF-
Hook, it displays ‘Dial......’, after transferring the call, it displays ‘call
transferred’, etc. letting the user know the status of the action.
• It shows the number of calls pending to be answered while the user
is talking to other party.
• It also displays messages like OK!, Error!, etc. during programming
the system.

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The programmable Keys:
• The EON45 posses 25 programmable keys. These keys can be
programmed to call a station, call a department group, access a
trunk, use a feature, etc. Please refer ‘Digital Key Phone-Soft
Keys Programming’ in Cosine V4 System Manual for more details
on programmable keys.
The Dial Pad:
• It simulates the dial pad of a conventional telephone instrument. It
has 12 keys viz. 1-9, *, 9, #. These keys are used to call a station,
call an external party, program the system, etc.
The Function Specific Keys:
The EON45 posses 8 function specific keys viz. ‘redial’, ‘spd’, ‘func’,
‘vol ’, ‘spk’, ‘hold’.
redial : This key can be used to redial the last external number.
spd : This key is used for Directory Dialing by name.
func : This key helps the user to change the perosnal settings of
his EON45 through a menu.
vol :This key is used to increase ringer volume, speech volume
and eases navigation while changing personal settings.
vol :This key is used decrease ringer volume, speech volume
and eases navigation while changing personal settings.
hold : This key is used to put the caller on hold.
trf/fl : This key is used to transfer the call to destination station.
spk : This key is used to activate the speaker phone and for
hands free mode.
LED Indications:
Each programming keu possesses a tri-colour LED. The
programmable keys can be programmed to perform any function. If
the LED is relevant for te function then the LED glows on executing
the function else it remains inactive. For example, a DSS key can be
assigned for Call Pick Up feature. When you actually execute the Call
Pick Up feature by pressing the DSS key, the colour of the LED is not
relevant. Hence the LED remains inactive for this function. Consider
you have assigned a DSS key for station 102. when you want to dial
station 201 you can directly press the DSS key. Now if the DSS key

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assigned for the station 201 is glowing Red continuously, it means the
staion is busy with another station or trunk and you dial later. Another
case, when you have successfully established speech with station
201 the LED glows green continuously.
The following table elaborates this.
Green LED The key assigned for the station you are in
speech
The key assigned
for the station you
have kept on hold
The key assigned for the
station you are calling or
you are being called
Red LED
The key assigned for
the station that is now
busy with another
station/trunk
The key assigned
for the station
which has held a
station/trunk
The key assigned for the
station/trunk that is called
or being called by another
station/trunk
Orange LED You are talking on a
trunk You have held a trunk You have an incmoing call on the trunk
LED Mode
Colour Continously ON Slow Blink Fast Blink
=X=X=

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Using the EON45
The EON45 users can customize their EON45 to meet their individual
requirement. an executive would like to customize 20 DSS key for
using PBX as opposed to the Operator who would like to customize
20 DSS keys for accessing stations/trunks directly. The EON45
serves the purpose of both these different types of personalities. To
add, an executive wold not use Operator Console wheras the
Operator would be very much pleased to use the Operator Cosnsole
since she has to handle more traffic.
A Guide to EON45 user:
The following table explains teh steps of using various features of the
PBX using the EON45.
Program Personal Memory
Feature Action Display/Response
Dial 108. EON45 displays 'Location'.
Enter Location (01 to 10). EON45 displays 'Trk
Access Code'.
Enter Trunk Access Code
(0,5,61-65). EON45 displays 'Number'.
Dial Number and #* and
press hold. EON45 displays 'Personal Mem Set'.
Programming
Personal
Memory Number
Abbreviated Dialing
Feature Action Display/Response
Dial 8. EON45 displays 'Location'.
Type in the desired Index
from (01 to 99) (Personal:
01 to 10; Global: 11-99).
The stored number is
dialed out.
Abbreviated
Dialing

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Alarms
Feature Action Display/Response
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press hold. EON45 displays 'Give
Duration'.
Enter duration in minutes
(01-99). EON45 displays 'Dur Alarm Set'. Confirmation tone.
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays 'Time
Alarm'.
Press hold. EON45 displays 'Give Time'.
Enter the time in 24 hour
format. EON45 displays 'Time Alarm Set'. Confirmation tone.
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays 'Daily
Alarm'.
Press hold. EON45 displays 'Give Daily
Time'.
Enter the time in 24 hour
format. EON45 displays 'Daily Alarm Set'. Confirmation tone.
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays 'Date and
Time Alarm'.
Press hold. EON45 displays 'Date and
Time'.
Enter date followed by
time in DD-MM-YYYY-HH-
MM.
EON45 displays 'Date Alarm
Set'. Confirmation tone.
Date and Time
Alarm
Duration
Alarm
Time Alarm
Daily Alarm

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Feature Action Display/Response
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays 'Remote
Alarm'.
Press hold. EON45 displays 'Remote
Dest'.
Dial the Station Number
or press the DSS key
assigned for the station
EON45 displays 'Give
Duration'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays the alarm
type selected.
Enter details as per the
prompt. EON45 displays relevant message. Confirmation tone.
Dial 16 or press DSS key
assigned for the alarm. EON45 displays 'Duration
Alarm'.
Press 'Up/Down' arrow
keys to navigate the
menu.
EON45 displays 'Cancel
Alarm'.
Press hold. EON45 displays 'Alarms
Cancel'.
Remote Alarm
Cancel Alarm
Multiple alarms can be set for a station. To set three (multiple) daily
alarms the user has to execute the steps for setting a daily alarm
three times.

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Auto Answer
Feature Action Display/Response
Dial 1092. EON45 displays 'Auto
Answer'.
Dial 1. EON45 displays 'Auto Ans
Timer?'.
Enter value (01-25) secs. EON45 displays 'Auto Ans
Set'.
Dial 1092. EON45 displays 'Auto
Answer'.
Dial 0. EON45 displays 'Auto Ans
Cancel'.
Auto Answer
Set
Auto Answer
Cancel
Auto Call Back
Feature Action Display/Response
Call Station/Grab Trunk. Busy tone.
Dial 2or press the DSS
key 'acb'. ACB Set. Confirmation tone.
Call Station. Ring Back Tone.
Dial 2 or press the DSS
key 'acb'. ACB Set. Confirmation tone.
Cancel Auto
Call Back Dial 102 or press the
DSS key 'acb'. ACB Canceled.
Auto Call
Back-On Busy
Auto Call
Back-On No
Reply
Auto Redial
Feature Action Display/Response
Dial Trunk Access
Code. EON45 displays 'Dial'.
Dial Number. Busy Tone
Disconnect the call and
lift the handset again. Dial Tone
Dial 17 or press the DSS
key assigned for Auto
Redial.
EON45 displays 'Set Auto
Redial'.
Press hold to select the
option. EON45 displays 'Auto Redial
Set'.
Auto Redial

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Dial Trunk Access
Code. EON45 displays 'Dial'.
Dial Number. Busy Tone
Disconnect the call and
lift the handset again. Dial Tone
Dial 17 or press the DSS
key assigned for Auto
Redial.
EON45 displays 'Set Auto
Redial'.
Press hold to select the
option. EON45 displays 'Auto Redial
Set'.
Dial 17 or press the DSS
key assigned for Auto
Redial.
EON45 displays 'Set Auto
Redial'.
Press Up/Down arrow
key to navigate the menu. EON45 displays 'Cncl Auto
Redial'.
Press hold to select the
option. EON45 displays 'Auto Rdl
Cancel'.
Repeat the above steps to set Multiple Auto Redial.
Cancel Auto
Redial
Multiple Auto
Redial
Back Ground Music (BGM)
Feature Action Display/Response
Dial 1099. EON45 displays 'BGM Set,
Go Idle'.
Go ON-Hook. Background Music Set.
Cancel
Background
Music
Dial Trunk Access
Code. EON45 displays 'BGM
Cancel'.
Background
Music
Barge-In
Feature Action Display/Response
Dial Number. Busy tone
Dial 4. EON45 displays 'Barge-In'.
Barge-In

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Call Forward
Feature Action Display/Response
Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Station number or
press the DSS key
assigned for the station.
EON45 displays 'Call Frwd
Set'. Confirmation tone.
Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Trunk Access Code
or press the DSS key
assigned for the Trunk. EON45 displays 'Number'.
Dial the Number and Dial
# to terminate the
Number.
EON45 displays 'Call Frwd
Set'. Confirmation tone.
Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press Up/Down to
navigate the menu. EON45 displays 'Frwd if
Busy'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Station number or
press the DSS key
assigned for the station.
EON45 displays 'Call Frwd
Set'. Confirmation tone.
Call Forward
(All calls to a
Station)
Call Forward
(All calls-To
an External
Number)
Call Forward
(If Busy-To
Station)

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Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press Up/Down to
navigate the menu. EON45 displays 'Frwd if
Busy'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Station number or
press the DSS key
assigned for the trunk. EON45 displays 'Number'.
Dial the Number & Dial #*
to terminate the Number. EON45 displays 'Call Frwd Set'. Confirmation tone.
Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press Up/Down to
navigate the menu. EON45 displays 'Frwd if No
Reply'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Station number or
press the DSS key
assigned for the station.
EON45 displays 'Call Frwd
Set'. Confirmation tone.
Dial 13 or press the DSS
key assigned for Call
Forward. EON45 displays 'Frwd all'.
Press Up/Down to
navigate the menu. EON45 displays 'Frwd if
Busy'.
Press hold to select the
option. EON45 displays 'Destination'.
Dial Station number or
press the DSS key
assigned for the trunk. EON45 displays 'Number?'.
Dial the Number & Dial #*
to terminate the Number. EON45 displays 'Call Frwd Set'. Confirmation tone.
Call Forward
(If Busy-To an
External
Number)
Call Forward
(If No Reply-
To a Station)
Call Forward
(If No Reply-
To an
External
Number)