Matrix Fitness 7xi User manual

1| Revision Date: 8/30/2017 | Revised by: EM
Troubleshooting Guide:
7xi Console
Prepared by:
Emilie McWilliams
Date Prepared:
2/20/2015
Models Affected:
2015 or earlier 7xi
consoles
Original Bulletin:
NB-1407002, Ver. 3
DESCRIPTION
Use this guide to troubleshoot a 7xi console. Tables are organized by symptoms:
Table 1 – Picard/GUI Application Crash or Frozen Screen
Table 2 – Error Message
Table 3 – Issue Running TV App
Table 4 – Issue with Internet or Entertainment App
REQUIRED TOOLS
CF card reader
Keyboard and mouse
COMMON CASES
Locate the symptom on Table 1, Table 2, Table 3, or Table 4 on the following pages and try the troubleshooting steps outlined across the row. 1, 2, 3, 4, etc.
indicate troubleshooting steps. Click on a troubleshooting step title to view instructions.

2| Revision Date: 8/30/2017 | Revised by: EM
Table 1a: 7xi Console – Picard/GUI Application Crash or Frozen Screen
Photo Symptom (P: Persistent; I:
Intermittent)
Reboot, then
update current
software
version
(p.22)
Check, remove
iPod cable
(p.12)
Check RAM
placement
(p.11)
Replace inverter
and inverter wire
(p.28)
Check LCM.
If stating
“Welcome,”
replace LVDS
wire (p.30). If not
lit, replace UCB.
Rewrite or
replace compact
flash card and
tuner
(p.35)
Replace UCB
Console
shows
black
screen
Buttons
beep 1 2 3 4 5
Buttons do
not beep 1 2 3 4 5 6
Console stuck at
loading screen 1 2 3
Table 1b: 7xi Console – Picard/GUI Application Crash or Frozen Screen
Photo Symptom (P: Persistent;
I: Intermittent)
Reboot, then
update current
software
version
(p.22)
Check coax
connections
(p.4)
Check, update
LCM software
(p.13)
Check tuner
(p.10)
Replace LCM
board
(p. 29)
Replace tuner &
collect Windows
logs
(p.33)
Rewrite or replace
compact flash card
and tuner
(p.35)
Replace
UCB
White screen
or blue screen
error
(hcw72ATV.sy
s)
2 3 1 4 5 6
LCM Frozen (I) 1 2 3

3| Revision Date: 8/30/2017 | Revised by: EM
Table 2: 7xi Console - Error Message
Photo
Symptom
(P:
Persistent;
I:
Intermittent)
Reboot,
then
update
current
software
version
(p.22)
Check
console
cable
connection
at UCB and
MCB/LCB
(p.7)
Check
LED6/7/8
status on LCB1
(p.9)
Does it blink?
If yes: Step 4.
If no: replace
console.
Check tuner
(p.10)
Reinstall
LCB1
software
Reinstall TV
tuner drivers
(p.26)
Replace
LCB
Rewrite or
replace
compact
flash card
and tuner
(p.35)
Set BIOS
data
(p.41)
Replace
UCB
Error code
04B0 (P) 1 2 3 4
5
6
Error code
04B0 (I) 1
2
Netpulse
installation
fails 1
2
3
No tuner
found
(Hauppauge)
1
2 3 4
5
No tuner
found
(Avermedia)
1 2 3
4
Windows
Boot
Manager
1
2
System
available
space is not
enough (P)
1
(card with
GUI V6.10
or above)
2
“Remove
disks or
other media”
(P)
1 2
-- “Picard Not
Responding” 1 2
3 4

4| Revision Date: 8/30/2017 | Revised by: EM
Table 3: 7xi Console – Issue Running TV App
Photo Symptom (P: Persistent;
I: Intermittent)
Reboot,
then update
current
software
version
(p.22)
Check coax
connections
(p.6)
Check
internet
settings
(p.8)
Check tuner
(p.10)
Delete all
channels
(p.16)
Install audio
tuner card
driver
(p.19)
Reinstall TV
tuner drivers
(p.26)
Replace
tuner
Rewrite or
replace
compact
flash card
and tuner
(p.35)
Replace
UCB
Chinese
characters in
channel list 1 2 3
No audio on
live TV 1 2 3 4 5
TV application
crash (P) 1 2 3*4 5 6
TV application
crash (I) 1 2 3 4
-- White screen when trying to
watch live TV 1 2 3
-- TV red/green
screen 1 2 3
*If the customer does not use On Demand TV, skip this step and move to troubleshooting step 4.

5| Revision Date: 8/30/2017 | Revised by: EM
Table 4: 7xi Console – Issue with Internet or Entertainment App
Photo Symptom (P: Persistent;
I: Intermittent)
Reboot, then
update
current
software
version
(p.22)
Check internet
settings
(p.8)
Check Netpulse
installation
(p.10)
Check Wi-Fi
antennas
(p.15)
Check tuner
(p.10)
Delete
Netpulse file
(p.17)
Replace the VA
USB drive
(p.34)
Rewrite or
replace
compact
flash card
and tuner
(p.35)
Replace
UCB
Netpulse tab
shows white
screen 1 2 3
5 4
6 7
Black screen
after clicking
“Next Video”
in VA
1
2 3
Can’t link to
internet
(Ethernet or
Wi-Fi)
1 3 2 4 5

6| Revision Date: 8/30/2017 | Revised by: EM
TROUBLESHOOTING STEPS
The troubleshooting steps are arranged alphabetically by title.
Check coax connections
1. To check coax connections:
a. Run a channel scan to verify the tuner picks up all channels.
b. Replace the coax cable if it is pinched or flattened.
c. Replace screw fittings or crimp fittings with compression fittings.
d. If the cable bends 90 degrees or more, install 90 degree coax adaptors or reroute the cable.
e. Reroute the cable as necessary so that it does not cross the generator within the console.
2. Measure the coax signals using a cable signal reader. (Normal coax signal strength reads 10dBmV, + or – 2dBmV.)
a. Take a measurement at each of the locations listed below:
i. At the wall outlet. (If readings are below the normal range from wall, the customer must contact an A/V company to troubleshoot.)
ii. Before and after the splitter (if one is present)
iii. Where the coax cable enters the frame
iv. Where the coax cable hooks to the tuner within the console
b. If readings are below the normal range, evaluate the coax connections. Once readings at each point in the coax run are within the normal
range, end troubleshooting and test the console.
c. If the initial readings from all four decibel readings were within the normal range, refer to the Table 1, 2, or 3 to review the next
troubleshooting step.

7| Revision Date: 8/30/2017 | Revised by: EM
Check console cable connection at UCB and MCB/LCB
1. Check the console cable connections at the console and at the MCB/LCB . If a connection is crooked, u nclip the cable and then reattach it.
2.
Examine the cable and replace if it is pinched, flattened, or broken.
3. Test the console.

8| Revision Date: 8/30/2017 | Revised by: EM
Check internet settings
1. Press Enter 3 0 0 1 Enter to enter Service Mode, and then touch the Network tab.
2. If the Network Setup fields are empty or if the IP Address is not present, the Ethernet cable may be disconnected or there may be a problem with
the network connection.
3. Turn off the console, plug in the Ethernet cable, and then turn the console back on.
4. Press Enter 3 0 0 1 Enter to enter Service Mode, and then touch the Network tab.
5. Check for a valid IP address is in the Network Setup fields.
6. If the issue remains, press Enter 3 0 0 4 Enter to enter Update Manager, and then touch the Settings tab.
7. Touch Set Wireless Defaults for automatic network configuration. After a few moments, the message “Successfully connected to wireless
network” should display. If the message shows “Failed to connect to wireless network!” you will need to diagnose your networking issue.
8. Press Enter 3 0 0 1 Enter to enter Service Mode. Check if there is a valid IP address in the Network Setup fields.
9. If you still have trouble connecting to the network, you have isolated the issue to the server. Please contact your network administration for
assistance.

9| Revision Date: 8/30/2017 | Revised by: EM
Check LED6/7/8 status on LCB1
1. Check LED8 on LCB1:
a. If LED8 is blinking, turn off the power to the unit, and then turn on power again after 3 seconds.
b. If LED8 is not blinking, check the connection of the console cable at the UCB and LCB1.
2. If the issue remains, check whether LED6, LED7, and LED8 blink at the same time:
a. If they blink, reinstall the LCB1 software and then test. If the issue remains, replace the LCB.
b. If they do not blink, replace the console.

10| Revision Date: 8/30/2017 | Revised by: EM
Check Netpulse installation
1. Press Enter 3 0 0 1 Enter to open Service Mode, and then touch the Netpulse tab.
2. If you see the following message, “This machine has never been installed on the Netpulse network”, then your machine will need to be synchronized
with the Netpulse system.
3. Tap or click Test Network.
4. Once the test is complete, check the log to make sure all network tests passed.
Check tuner
If the console was produced before June 2015, it may have a Hauppauge tuner. To check, press Enter 5 8 6 9 Enter on the keypad. The console will
display the tuner type.
Replace the Hauppauge tuner with the new Avermedia tuner. See the document “Avermedia Tuner Installation” under Parts Replacement for
complete instructions.
Hauppauge Tuner Avermedia Tuner

11| Revision Date: 8/30/2017 | Revised by: EM
Check RAM placement
The RAM can be improperly inserted. To verify that RAM is properly seated, reinstall RAM:
1. Remove four (4) screws from the back of the console and set the cover aside.
2. Remove four (4) screws holding the iron plate to the console frame.
3. Remove the RAM.
4. (Optional—perform this step if possible) Place the RAM into a working machine to ensure the RAM is functional.
5. Reinstall the RAM at an angle to ensure proper seating.

12| Revision Date: 8/30/2017 | Revised by: EM
Check, remove iPod cable
1. Check the iPod cable. If the connector is rusty, proceed to Step 2.
2. Remove four (4) screws from the back of the console and set the cover aside.
3. Remove four (4) screws holding the iron plate to the console frame.
4. Unplug and remove the iPod cable.
5. Reassemble the console, using a cover to conceal the iPod input on the front of the console.
6. Test the console
.

13| Revision Date: 8/30/2017 | Revised by: EM
Check, update LCM software
1. Press Enter 3 0 0 1 Enter to enter Service Mode.
2. Check if LCM software is version 84 or above.
a. If yes, replace the LCM board.
b. If no, upgrade the LCM software (see steps 3-9 below).
3. Press Enter 3 0 0 4 Enter to enter Update Manager Mode.
4. Press Settings. Select either HTTP or USB as update source, and then press Available Updates.
5. Press Install All Updates. When prompted, press Yes and then wait until the update is complete.

14| Revision Date: 8/30/2017 | Revised by: EM
6. Next, press Enter 3 0 0 1 Enter to go to Service Mode, and then press the Hardware tab. (The LCM listing on the page now shows “Update”, which
means new LCM software is available in the CF card.)
7. Press Update. The LCM software updates. Note: Press the update key one time only and wait a few seconds for the upgrade process to begin.
The screen will show the install status as a green bar.
8. When the upgrade is complete, the LCM version will automatically change to the new version.
9. Test the unit.

15| Revision Date: 8/30/2017 | Revised by: EM
Check Wi-Fi antennas
1. Press Enter 3 0 0 1 Enter to enter Service Mode, and then choose the Networks tab. If no networks show, the Wi-Fi antennas may be
disconnected.
2. Remove four (4) screws from the back of the console and set the cover aside.
3. Remove four (4) screws holding the iron plate to the console frame.
4. Check the Wi-Fi antennas on the UCB.
Clear update history, then reinstall updates
10. Follow these steps to clear the update history:
a. Press Enter 3 0 0 4 Enter to enter Update Manager.
b. Press 2 5 3 2 7 Enter. This will delete the update history. Wait for a confirmation message.
11. To reinstall all updates:
a. While still in Update Manager, press the tab Available Updates.
b. Press Install Available Updates.
12. Test the console.

16| Revision Date: 8/30/2017 | Revised by: EM
Delete all channels
1. Press Enter 3 0 0 1 Enter to enter Service Mode, then touch the TV tab.
2. Press Delete All Channels. This button is located underneath the Channel List.

17| Revision Date: 8/30/2017 | Revised by: EM
Delete Netpulse file
1. Follow these steps to set up the computer accessories:
a. Plug in USB hub with USB drive, keyboard, and mouse attached.
b. Turn the console off and then on again.
c. Verify that the console recognizes the devices.
2. Follow these steps to delete Netpulse:
a. Open Computer.
b. Press CTRL+ALT+DEL on the keyboard.
c. Select Task Manager.
d. Click File > New Task.
e. Type Explorer then click OK.

18| Revision Date: 8/30/2017 | Revised by: EM
f. Open the folder C:/apps/netpulse.
g. Open the BIN folder.
h. Double-click to run NPstop.
i. Wait as a black dialogue box appears and runs.
j. Navigate to the location C:/apps.
k. Click once to highlight the Netpulse folder.
l. Press Delete on the keyboard.
m. Remove the computer accessories and reboot the console.
3. Clear the update history and reinstall all updates.

19| Revision Date: 8/30/2017 | Revised by: EM
Install audio tuner card driver
1. Set up the computer accessories.
a. Plug in a USB hub with a USB drive, keyboard, and mouse attached.
b. Turn the console off and on again.
c. Verify the console recognizes the devices.
2. Install the Audio Tuner Card Driver:
a. Press CTRL+ALT+DEL on the keyboard.
b. Select Task Manager.
c. Select File > New Task.

20| Revision Date: 8/30/2017 | Revised by: EM
d. Type Explorer then click OK.
e. Right-click Computer and select Properties.
f. Select Device Manager from the System page.