Matrix 2016 5x User manual

2016 5X CONSOLE
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Electrical Requirements ............................................................................................. 2
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 3
3.2 Check for Damaged Parts ......................................................................................... 3
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description .................................................................................................. 4
4.2 Workout Setup Steps - Manual.................................................................................. 6
4.3 Workout Setup Steps - Training Workouts................................................................. 5
4.4 Workout Setup Steps - Fitness Test........................................................................... 7
4.5 Workout Setup Steps - Target Heart Rate ................................................................. 8
4.6 Workout Setup Steps - Constant Watts ..................................................................... 8
4.7 Workout Setup Steps - Sprint 8 ................................................................................. 8
4.8 Workout Setup Steps - Goal Training ........................................................................ 8
4.9 Workout Setup Steps - Landmarks............................................................................ 8
4.10 Workout Setup Steps - 5k Run .................................................................................. 9
4.11 Workout Setup Steps - Auto Calibration .................................................................... 9
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview ........................................................................................... 10
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview ...................................................................................... 14
CHAPTER 7: SERVICE MODE/TEST MODE
7.1 Service Mode Overview ............................................................................................. 15
7.2 Test Mode Overview................................................................................................... 16
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 17
8.2 Error Codes List .......................................................................................................... 30
CHAPTER 9: PARTS REPLACEMENT GUIDE
9.1 Console Replacement..................................................................................................... 35
9.2 Console Keypad/Overlay Replacement ........................................................................ 36
9.3 Testing the Unit ............................................................................................................... 38
CHAPTER 10: TREADMILL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 WiFi installation .............................................................................................................. 39
10.2 RFID installation ............................................................................................................. 45
10.3 HURESA5X MYE TV/PCTV Bracket Installation .......................................................... 53
10.4 C5X MYE TV Bracket Installation .................................................................................. 58
10.5 C5X PCTV Bracket Installation ...................................................................................... 64
10.6 T5X MYE TV Bracket Installation .................................................................................. 69
10.7 T5X PCTV Bracket Installation ...................................................................................... 73
CHAPTER 11: SOFTWARE UPGRADE GUIDE
11.1 Software Upgrade Instructions for UCB...................................................................... 77
11.2 Software Upgrade Instructions for LCB ...................................................................... 78
TABLE OF CONTENTS

1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
CONSOLE SERIAL NUMBER LOCATION
T5X
5X

2
CHAPTER 2: IMPORTANT SAFETY INFORMATION
2.1 ELECTRICAL REQUIREMENTS
DEDICATED CIRCUIT AND ELECTRICAL INFO
A “Dedicated Circuit” means that each outlet you plug into should not have anything else running on that same circuit. The easiest way to verify
this is to locate the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that
should not have power to it are the units in question. No lamps, vending machines, fans, sound systems, or any other item should lose power
when you perform this test. Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection
coming from it, and terminating at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
ELECTRICAL REQUIREMENTS
For your safety and to ensure good unit performance, the ground on this circuit must be non-looped (isolated). Please refer to NEC article 210-21
and 210-23. Any alterations to the standard power cord provided could void all warranties of this product.
The 3x, 5x and 7xe bikes are designed to be self-powered and do not require an external power supply source to operate. Without an external
power supply, the console’s start-up time may be delayed. Add-on TV’s and other console accessories will increase the time needed for start-up.
An external power supply will ensure power is provided to the console at all times and is recommended when add-on accessories are used.
For units with an integrated TV (like the 7xe and 7xi), the TV power requirements are included in the unit. An RG6 coaxial cable with ‘F Type’
compression fittings on each end will need to be connected to the cardio unit and the video source. Additional power requirements are not needed
for the add-on digital TV (3x and 5x). For units with an add-on PCTV (3x and 5x), the TV power requirements are separate.
NOTE: ALL UNITS WITH VIRTUAL ACTIVE™ MUST BE POWERED!
110 V UNITS
All Matrix 3x, 5x, 7xe and 7xi 110 V bikes require the use of a 100-125 V, 60 Hz and a 15 A
“Dedicated Circuit”, with a non-looped (isolated) neutral/ground for power. This outlet should be a
NEMA 5-15R and have the same configuration as the plug. No adapter should be used with this
product. These bikes can be daisy-chained together with up to 4 units per 15 A dedicated circuit.
Matrix daisy-chain cord adapters are sold separately.
220 V UNITS
All Matrix 3x, 5x, 7xe and 7xi 220 V bikes require the use of a 216-250 V, 50 Hz and a 15 A
“Dedicated Circuit”, with a non-looped (isolated) neutral/ground for power. This outlet should be a
NEMA 6-15R and have the same configuration as the plug. No adapter should be used with this
product. These bikes can be daisy-chained together with up to 4 units per 15 A dedicated circuit.
Matrix daisy-chain cord adapters are sold separately.
North American power cord plugs shown.
Depending on your country, the plug type may vary.
220 NEMA 6-15P
PLUG
110 NEMA 5-15P
PLUG
GROUNDING INSTRUCTIONS
The unit must be grounded. If it should malfunction or breakdown, grounding provides a path of
least resistance for electric current to reduce the risk of electric shock. The unit is equipped with a cord having an equipment-grounding conduc-
tor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local
codes and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
ADDITIONAL ELECTRICAL INFO
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box to each outlet, is 100 ft (30.5 m) or less, then 12 gauge wire
should be used. For distances greater than 100 ft (30.5 m) from the circuit breaker box to the outlet, a 10 gauge wire should be used.
ENERGY SAVING / LOW-POWER MODE
All units are configured with the ability to enter into an energy saving / low-power mode when the unit has not been in use for a specified period
of time. Additional time may be required to fully reactivate this unit once it has entered the low-power mode. This energy saving feature may be
enabled or disabled from within the ‘Manager Mode’ or ‘Engineering Mode.
ADD-ON PCTV (3X AND 5X)
A 15 A or 20 A “Dedicated Circuit” with a non-looped (isolated) neutral/ground is required. Each PCTV requires at least 1.2 A of current. No more
than 12 PCTVs should be used for each 15 A circuit and no more than 16 PCTVs should be used for each 20 A circuit. The power outlet should
have the same configuration as the plug. No adapter should be used with this product. An RG6 coaxial cable with ‘F Type’ compression fittings
will need to be connected between the video source and each add-on PCTV unit. See the PCTV Manual for web connection requirements.
ADD-ON DIGITAL TV (3X AND 5X)
Additional power requirements are not needed for the add-on digital TV. An RG6 coaxial cable with ‘F Type’ compression fittings will need to be
connected between the video source and each add-on digital TV unit.
BATTERY CHARGING (3X AND 5X)
The bike saves its batter charge by moving into a shutdown mode whenever PEDAL FASTER appears on the display. If the user does not
maintain a pedal rate of 40 RPM or higher, a 30 second shutdown process begins. When the battery voltage is low, LOW BATTERY appears
on the display. This means it is time to recharge the battery. If the battery must be charged, use the optional power adapter charging unit. The
charger should be connected to the bike for a minimum of eight hours to ensure a thorough charge.

3
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 RECOMMENDED CLEANING TIPS
DO NOT use any equipment that is damaged or has worn or broken parts. Use only replacement parts supplied by Matrix Fitness Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels for any reason. They contain important information. If unreadable or missing,
contact Matrix Fitness Systems for a replacement. 1-866-693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key to smooth operating equipment. Equipment needs to be inspected at
regular intervals. Defective components must be replaced immediately. Improperly working equipment must be kept out of use until it is
repaired. Ensure that any person(s) making adjustments or performing maintenance or repair of any kind is qualified to do so. Matrix Fitness
Systems will provide service and maintenance training at our corporate facility upon request or in the field if proper arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
In order to maximize life span, and minimize down time, all Matrix Fitness Equipment requires regularly
scheduled cleaning.
YOU WILL NEED:
- Mild dish soap and water mixture in a spray bottle.
- Lint-free,100% cotton cleaning cloths or Microfiber cleaning cloths.
DAILY:
1. Wipe down the unit after each use with a mild dish soap and water mixture. NOTE: Spray the soap/water mixture onto the cloth. NEVER
spray directly onto the equipment. We recommend that you do NOT allow customers to use spray bottles to clean the equipment. If the
cleaner is sprayed directly on the equipment or overspray is present, it may cause your equipment to rust and/or cause damage to console
overlays.
WEEKLY:
1. With a clean,dry,100% lint-free cloth and water/soap mixture, wipe down the entire console area including the hand grips and hand
rails.

4
4.1 CONSOLE DESCRIPTION
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
5X CONSOLE DESCRIPTION
A) WORKOUT KEYS: Simple program view and selection buttons.
B)GO: One Touch Start.
C)ENTER: To confirm each program setting.
D) UP/DOWN INCLINE (A5X ONLY): Easy information and incline
selection.
E)UP/DOWN LEVEL: Easy information and level selection.
F)UP/DOWN TIME: Easy information and time adjustment.
G) STOP: Ends workout and shows workout summary data.
H) TOGGLE DISPLAY: Cycles between 2 or 4 rows of workout
information displayed in LED window. The console will
automatically cycle between the workout information if the Toggle
Display button is pushed and held down for 3 seconds.
I) NUMBER KEYPAD: Workout data input for workout setup. Level
adjustment during workout.
J) COOL DOWN: Puts the Ascent into Cool Down mode.
K) LANGUAGE: Select Language.
L)FAN: Allows for fan speed selection (fan has three operating
speeds).
M) RFID SENSOR: Wireless login access location (optional add-on
feature).
5X ENTERTAINMENT ZONE
N) HOME: No function on this model.
O)LAST CHANNEL: Allows the user to cycle between the current
channel and the previous channel they were viewing.
P) CC: Turns closed captioning on or off.
Q)MUTE: Mutes sound.
R) VOLUME UP/DOWN: Adjusts the volume output through
headphones.
S) NUMBER KEYPAD: Allows for easy number inputs.
T) CHANNEL UP/DOWN: Allows for channel selection on the
integrated console TV.
U) TV POWER: Turns external TV on or off.
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T5X CONSOLE DESCRIPTION
The Matrix machine is inspected before it is packaged. It is shipped
in two pieces: the base and the console. Carefully unpack the unit
and dispose of the box material. Note: There is a thin protective
sheet of clear plastic on the overlay of the console that should be
removed before use.
A) WORKOUT KEYS: Simple program view and selection
buttons. Press Fitness Test button to cycle through available
tests.
B)GO:One Touch Start.
C)ENTER: To confirm each program setting.
D) UP/DOWN INCLINE: Adjust incline and make program
selections.
E)UP/DOWN SPEED: Adjust speed and make program
selections.
F)UP/DOWN TIME: Adjust time and make program selections.
G)EMERGENCY STOP/ IMMOBILIZATION: To stop all
functions and immobilize the unit. The emergency stop on
this treadmill must be returned to its original position in order
to allow normal operation of the unit.
H) STOP: Ends workout and shows workout summary data.
I) PAUSE: Pauses workout. Pause duration can be set in
manager or engineering mode.
J) NUMBER KEYPAD: Workout data input for workout setup.
Speed adjustment during workout.
K) COOL DOWN: Puts treadmill into Cool Down mode. Cool
Down time is dependent on the length of the workout.
Workouts 19 minutes and shorter will have a cool down
length of 2 minutes. Workouts 20 minutes and longer will
have a cool down length of 5 minutes.
L)FAN: Allows for fan speed selection (fan has three operating
speeds.)
M) TOGGLE DISPLAY: Cycles between 4 rows of workout
information displayed in LED window. The console will
automatically cycle between the workout information if
the Toggle Display button is pushed and held down for 3
seconds.
N)LANGUAGE: Select Language.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 CONSOLE DESCRIPTION - CONTINUED

6
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.2 WORKOUT SETUP STEPS - MANUAL 4.3 WORKOUT SETUP STEPS - TRAINING WORKOUTS - CONTINUED
GO - Press to immediately begin a workout. Workout, resistance
level, and time will automatically go to default settings. Pressing
GO will not prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2)
The display will read 3, 2, 1, Begin and then the program will start.
MANUAL - Manual allows the user to input more information
while defining their own workout. Calorie expenditure will be more
accurate when inputting information in Manual than by pressing GO.
1) Start pedaling, press the MANUAL key. Then press ENTER.
2) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) Press GO, and then the display will read 3, 2, 1, Begin and then
the program will start.
FAT BURN - Fat burn is a level based program that is designed
to help users burn fat through various resistance level changes.
1) Start pedaling and press the Training Workouts. Then press
ENTER.
2) Select FAT BURN by using the UP or DOWN LEVEL keys and
press ENTER.
3) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
5) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
6) Press GO, then the display will read 3, 2, 1, Begin and then the
program will start.
4.3 WORKOUT SETUP STEPS - TRAINING WORKOUTS
ROLLING HILLS - The Rolling Hills program is a level based
program that automatically adjusts the resistance level to simulate
real terrain.
1) Start pedaling and press the Training Workouts. Then press
ENTER.
2) Select Rolling Hills by using the UP or DOWN LEVEL keys and
press ENTER.
3) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) Press Go, then the display will read 3, 2, 1, Begin and then the
program will start.
INTERVAL TRAINING - The Interval Training program is a
level based program that automatically adjusts the resistance of the
machine from low to high intensity settings at regular intervals.
1) Start pedaling and press the Training Workouts. Then press
ENTER.
2) Select Intervals by using the UP or DOWN LEVEL keys and
press ENTER.
3) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Time by using the UP or DOWN LEVEL keys and press
ENTER.
5) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
6) Press GO then the display will read 3, 2, 1, Begin and then the
program will start.

7
4.4 WORKOUT SETUP STEPS - FITNESS TEST
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
FITNESS TEST -The Cooper Fitness Test measures cardiovascular fitness and proves an estimated sub-maximal VO2 result. It is based
on power output according to ACSM standards and was developed by the Cooper Institute© (www.cooperinstitute.org). User RPMs must
remain between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a heart rate strap is
optional but provides more data.
The test starts at a low intensity level and gradually increases in intensity (difficulty) every 2 minutes. As it increases, the user must maintain
60-80 RPM to advance to the next level. The test could take upwards of 30+ minutes for very fit individuals. Once the test ends a recovery
period (cool down) will begin and the user's results are calculated and displayed. Results are based on the number of stages completed.
Incline will not be adjustable during the test.
1) Start pedaling and press the FITNESS TEST key. Then press ENTER.
2) Select Age by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Gender by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
5) Press GO, then the display will read 3, 2, 1, Begin and then the program will start.
6) Once the workout is complete, the display will read the results of the Fitness Test.
STAGES COMPLETED:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average

8
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.5 WORKOUT SETUP STEPS - TARGET HEART RATE
4.6 WORKOUT SETUP STEPS - CONSTANT WATTS
TARGET HEART RATE - The Matrix heart rate comes with
standard digital contact heart rate sensors and are POLAR telemetry
compatible. The heart rate control workout mode allows the user to
program their desired heart rate zone, and the bike will automatically
adjust the level based upon the user's heart rate. The heart rate
zone is calculated using the following equation: (220-Age)8%=target
heart rate zone. The user must wear a POLAR telemetric strap or
continually hold onto the contact heart rate grips for this workout.
Locate the metal sensors on the handlebars of the bike. Notice
that there are two separate pieces of metal on each grip. You must
be making contact with both pieces of each grip to get an accurate
heart rate reading. You can grab these sensors in any program to
view your current heart rate.
1) Start pedaling and press the HEART RATE key. Then press
ENTER.
2) Select Age by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Target HR Percentage by using the UP or DOWN LEVEL
keys and press SELECT.
4) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
5) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
6) Press GO, then the display will read 3, 2, 1, Begin and the
program will start.
CONSTANT WATTS - Constant Watts is a unique program
that allows you to vary your cadence or RPM and the bike's
resistance level will adjust accordingly to your selected goal. The
quicker you pedal, the less resistance for the goal selected.
1) Start pedaling and press the CONSTANT WATTS key. Then
press ENTER.
2) Select Watts by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and
press SELECT.
5) Press GO, then the display will read 3, 2, 1, Begin and the
program will start.
-- Below for HUREAT5x only
SPRINT 8 - The 20-minute Sprint 8 workout program is a
sciencebased sprint cardio training plan that stimulates the natural
release of human growth hormone, which burns fat and builds lean
muscle in just 20 minutes, 3 times a week. In two hospital-based
studies, participants who performed the Sprint 8 workout for 8
weeks lost, on average, 27% of their body fat.
To keep users on track, the Sprint 8 workout program
provides a Sweat Score after every sprint. The Sweat Score
is a measure of effort, and users should aim to match or
exceed their previous Sweat Score with each subsequent
sprint.
1) Start pedaling and press the SPRINT 8 key. Then press
ENTER.
2) Select one custom (Beginner/Intermediate/Advanced/Elite) by
using the UP or DOWN LEVEL keys and press SELECT.
3) Select Level by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) Press GO, then the display will read 3, 2, 1, Begin and the
program will start.
4.7 WORKOUT SETUP STEPS - SPRINT 8
-- Below for S/C5x only
GOAL TRAINING - Goal Training is a goal-based workout that
is designed to help users burn a target number of calories.
1) Start stepping and press the GOAL TRAINING key.
2) Select Time or Floors or Calories by using the UP or DOWN
LEVEL keys and press ENTER.
3) Select level by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) Press GO then the display will read 3, 2, 1, Begin and then the
program will start.
4.8 WORKOUT SETUP STEPS - GOAL TRAINING
-- Below for SC5x only
LANDMARKS - Goal Training is a goal-based workout that is
designed to help users burn a target number of calories.
1) Start stepping and press the Landmark key.
2) Select one custom (Eiffel Tower, Statue of Liberty, Christ the
Redeemer Statue, Empire State Building, One World Trade Center,
Tower of Pisa, Great Pyramid of Giza, St. Basil’s Cathedral,
Burj Khalifa, Taj Mahal and Taipei 101) by using the UP or DOWN
LEVEL keys and press ENTER.
3) Select level by using the UP or DOWN LEVEL keys and press
ENTER.
4) Select weight by using the UP or DOWN LEVEL keys and press
ENTER.
5) Press GO then the display will read 3, 2, 1, Begin and then the
program will start.
4.9 WORKOUT SETUP STEPS - LANDMARKS