Matrix EON48 User manual

EON48/310 and SPARSH VP248/VP310
User Guide for ETERNITY, SARVAM UCS and NAVAN

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789
0
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Voice Mail Call Back Cancel
Forward DND Names
Mute Conference Transfer
HoldReleaseRedial
Fr i 10 O ct 1 5: 40
20 1 Re ce pt io n
1
2
3
9 8 4756
10
1Ringer LED
2Navigation keys
3Feature keys
4Dial Pad
5Speaker key with LED
6Volume increase key
7Volume decrease key
8DSS keys
9Handset
10 Local Menu on SPARSH VP248
This is an illustration of EON48P/SPARSH VP248P with LCD display capacity of 6 lines x 24
characters. The EON48S/SPARSH VP248S model has a display capacity of 2 lines x 24
characters. To view other lines of text on the display, scroll with Up/Down navigation key.
You may tilt the LCD display to an angle convenient to you.
Know Your EON48/SPARSH VP248
IMPORTANT!
NAVAN and ETERNITY NE do not support EON48 and EON310 (Digital Key Phones).
1Ringer LED
2Navigation keys
3
Feature keys
4
Dial Pad
5
Speaker key with LED
6Volume decrease key
7
Volume increase key
8
DSS keys
9
Handset
DSS
01
DSS
12
DSS
02
DSS
03
DSS
04
DSS
05
DSS
06
DSS
07
DSS
08
DSS
09
DSS
10
DSS
11
1 2 3
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pqrs tuv wxyz
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4
1
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2
2
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7
Know Your EON310/SPARSH VP310
Feature Keys
Voice Mail Mute
Conference Logs
Hold
Contacts Transfer
Forward
Do Not Disturb

123
456
789
0
*#
abc def
ghi jkl mno
pqrs tuv wxyz
Voice Mail Call Back Cancel
Forward DND Names
Mute Conference Transfer
HoldReleaseRedial
Fr i 10 O ct 1 5: 40
20 1 Re ce pt io n
1
2
3
9 8 4756
10
1Ringer LED
2Navigation keys
3Feature keys
4Dial Pad
5Speaker key with LED
6Volume increase key
7Volume decrease key
8DSS keys
9Handset
10 Local Menu on SPARSH VP248
This is an illustration of EON48P/SPARSH VP248P with LCD display capacity of 6 lines x 24
characters. The EON48S/SPARSH VP248S model has a display capacity of 2 lines x 24
characters. To view other lines of text on the display, scroll with Up/Down navigation key.
You may tilt the LCD display to an angle convenient to you.
Know Your EON48/SPARSH VP248
IMPORTANT!
NAVAN and ETERNITY NE do not support EON48 and EON310 (Digital Key Phones).
1Ringer LED
2Navigation keys
3
Feature keys
4
Dial Pad
5
Speaker key with LED
6Volume decrease key
7
Volume increase key
8
DSS keys
9
Handset
DSS
01
DSS
12
DSS
02
DSS
03
DSS
04
DSS
05
DSS
06
DSS
07
DSS
08
DSS
09
DSS
10
DSS
11
1 2 3
456
78 9
0
*#
abc def
ghi jkl mno
pqrs tuv wxyz
9
35
4
1
2
2
2
68
7
Know Your EON310/SPARSH VP310
Feature Keys
Voice Mail Mute
Conference Logs
Hold
Contacts Transfer
Forward
Do Not Disturb

Volume Keys
While talking,
Press to increase and press to decrease Speech volume.
When the phone rings,
Press to increase and press to decrease Ringer volume.
Navigation Keys
Operating EON/SPARSH
This Guide is for ETERNITY V12, ETERNITY NE V2, SARVAM UCS V1 and NAVAN V2.
These are referred to as System in the Guide. For detailed description refer to the
respective System Manual. The documentation can be found at
http://www.matrixtelesol.com/technical-document.html
To go Off-Hook: Lift Handset/turn on Speaker/turn on Headset/ press CA Key.
To go On-Hook: Replace Handset/turn off Speaker/turn off Headset.
Trunk Access Code (TAC) to dial external numbers:
Users Worldwide: Dial 0 / 5.
Users in USA: Dial 9 / 5.
The Enter Key;
To enter the Menu.
To make a selection in the Menu or to complete an action.
The Up Key;
To scroll upwards when navigating the Menu/sub-menu.
To access Phone Settings and set Ringtone/Play Key Tone (VP310).
The Down Key;
To scroll downwards when navigating the Menu/sub-menu.
The Forward Key;
To move forward while dialing a number.
The Back Key;
To move backwards while dialing a number.
To go back one level in the Menu.
The Cancel Key (EON/VP310);
To abort a function or process.
To exit a Menu.
Operating EON/SPARSH (Cont.)
To access any feature/facility:
Press the DSS Key assigned to the feature/facility, e.g.:
Ÿ Press DSS Key assigned to an Extension to call that Extension.
Ÿ Press DSS Key assigned to a Trunk to grab that Trunk.
Ÿ Press DSS Key assigned to ‘Redial’ to dial the last number again.
Ÿ Press DSS Key assigned to a Call Appearance to answer an incoming call on it.
Dial the Access Code of the feature/facility.
E.g.: Dial ‘7’ for Last Number Redial, ‘17’ for Auto Redial.
Use Menu.
Press Key to enter the Menu. Scroll with / navigation key to reach the desired
feature option, press Key to select the option.
Operating EON/SPARSH (Cont.)
IMPORTANT!
This User Guide instructs you on how to access various features using the default
settings(Region: India). The Date and Time formats will vary by Region.
The default User Password, 1111 will not be accepted for:
Please change the User Password before you use these features. For detailed
instructions see User Password.
Following features are not supported in SARVAM IP-PBX.
Following features are not supported in ETERNITY NE.
Following features are not supported in NAVAN.
In ETERNITY NE/NAVAN Time Zones are referred to as Day (Working Hours) and
Night/Break (Non-Working Hours).
Authority Code
5Door Phone
Door Lock Opener
3Digital Output Port
2Background Music
6Forced Release Order
4
1
Live Call Screening
Hot Desk
1Authority Code
Manual Priority Intrusion
4Door Phone 5Door Lock Opener 6Forced Release Order
3Digital Output Port
2Background Music
10 Hospitality Features
789
1Door Phone
Door Lock Opener 3
Digital Output Port 2
1Call Follow Me
5Presence 7User Absent/Present
4Walk-In Class of Service
3DISA
2Dynamic Lock
6Hot Desk
8Manual Priority Intrusion
Live Call Screening
79Hospitality Features

Volume Keys
While talking,
Press to increase and press to decrease Speech volume.
When the phone rings,
Press to increase and press to decrease Ringer volume.
Navigation Keys
Operating EON/SPARSH
This Guide is for ETERNITY V12, ETERNITY NE V2, SARVAM UCS V1 and NAVAN V2.
These are referred to as System in the Guide. For detailed description refer to the
respective System Manual. The documentation can be found at
http://www.matrixtelesol.com/technical-document.html
To go Off-Hook: Lift Handset/turn on Speaker/turn on Headset/ press CA Key.
To go On-Hook: Replace Handset/turn off Speaker/turn off Headset.
Trunk Access Code (TAC) to dial external numbers:
Users Worldwide: Dial 0 / 5.
Users in USA: Dial 9 / 5.
The Enter Key;
To enter the Menu.
To make a selection in the Menu or to complete an action.
The Up Key;
To scroll upwards when navigating the Menu/sub-menu.
To access Phone Settings and set Ringtone/Play Key Tone (VP310).
The Down Key;
To scroll downwards when navigating the Menu/sub-menu.
The Forward Key;
To move forward while dialing a number.
The Back Key;
To move backwards while dialing a number.
To go back one level in the Menu.
The Cancel Key (EON/VP310);
To abort a function or process.
To exit a Menu.
Operating EON/SPARSH (Cont.)
To access any feature/facility:
Press the DSS Key assigned to the feature/facility, e.g.:
Ÿ Press DSS Key assigned to an Extension to call that Extension.
Ÿ Press DSS Key assigned to a Trunk to grab that Trunk.
Ÿ Press DSS Key assigned to ‘Redial’ to dial the last number again.
Ÿ Press DSS Key assigned to a Call Appearance to answer an incoming call on it.
Dial the Access Code of the feature/facility.
E.g.: Dial ‘7’ for Last Number Redial, ‘17’ for Auto Redial.
Use Menu.
Press Key to enter the Menu. Scroll with / navigation key to reach the desired
feature option, press Key to select the option.
Operating EON/SPARSH (Cont.)
IMPORTANT!
This User Guide instructs you on how to access various features using the default
settings(Region: India). The Date and Time formats will vary by Region.
The default User Password, 1111 will not be accepted for:
Please change the User Password before you use these features. For detailed
instructions see User Password.
Following features are not supported in SARVAM IP-PBX.
Following features are not supported in ETERNITY NE.
Following features are not supported in NAVAN.
In ETERNITY NE/NAVAN Time Zones are referred to as Day (Working Hours) and
Night/Break (Non-Working Hours).
Authority Code
5Door Phone
Door Lock Opener
3Digital Output Port
2Background Music
6Forced Release Order
4
1
Live Call Screening
Hot Desk
1Authority Code
Manual Priority Intrusion
4Door Phone 5Door Lock Opener 6Forced Release Order
3Digital Output Port
2Background Music
10 Hospitality Features
789
1Door Phone
Door Lock Opener 3
Digital Output Port 2
1Call Follow Me
5Presence 7User Absent/Present
4Walk-In Class of Service
3DISA
2Dynamic Lock
6Hot Desk
8Manual Priority Intrusion
Live Call Screening
79Hospitality Features

Making Calls
Ÿ Lift Receiver/press Speaker Key/press Headset Key.
Ÿ Dial Number.
Ÿ Talk.
Ÿ Replace Receiver/press Speaker Key/press Headset Key to disconnect.
Or
To call an Extension:
Ÿ Press DSS Key assigned to the
Extension.
To call a Department Group:
Ÿ Press DSS Key assigned to the
Department Group.
To call Operator:
Ÿ Press DSS Key assigned to the
Operator.
To call an External Number:
Ÿ Press DSS Key assigned to the Trunk.
Ÿ Dial the Number.
Ÿ Dial the Extension Number.
Ÿ Dial the Department Group
Number.
Ÿ Dial 9
Ÿ Dial 0 (users in USA).
Ÿ Dial a Trunk Access Code:
0/5
9/5 (users in USA)
Ÿ Dial the Number.
Or
Or
Or
Using Personal Directory:
Ÿ Press DSS Key assigned to Personal
Directory Dialing.
Ÿ The number is out dialed.
To program Personal Directory:
Ÿ Press DSS Key assigned to Personal
Directory Programming.
Ÿ Enter Personal Directory Index (001-
025).
Ÿ Enter Number. Press Key.
Ÿ Enter Name. Press Key.
Ÿ Enter Trunk Access Code. Press
Key. Confirmation Tone. Go On-
Hook.
Ÿ Dial 8-Personal Directory Index (001-
025)-Number is out dialed.
Ÿ Dial 6-Personal Directory Index (001-
025) (users in USA)- Number is out
dialed.
Ÿ Dial 1071-Personal Directory
Index(001-025)-Number-Name of
Contact-Trunk Access Code-
Confirmation Tone. Go On-Hook.
Or
Or
Abbreviated Dialing
To make a call to the last Extension
number:
Ÿ Press the DSS Key assigned to Last
Caller Recall.
Ÿ The last internal number is dialed.
Ÿ Dial 1092
Ÿ The last internal number is out dialed.
Last Caller Recall
Ÿ Dial 7
Ÿ The list of external numbers dialed
appear on the LCD.
Ÿ Scroll to select the desired number.
Ÿ Press Key.
Abbreviated Dialing (Cont.)
Using Global Directory:
Ÿ Press DSS Key assigned to
Global Directory Dialing.
Ÿ The number is out dialed.
Ÿ Dial 8-Global Directory Index (100-
999)-Number is out dialed.
Ÿ Dial 6-Global Directory Index (100-
999) (users in USA)-Number is
out dialed.
Or
Ÿ Press ‘Names’ Key.
Ÿ Enter the initial letter(s) of the Contact’s name.
Ÿ Scroll to select the Contact from the matching entries.
Ÿ Press Key.
Ÿ The number out dialed.
Dial by Name
You can use #* to indicate end of dialing for the Name and Number.
Last Number Redial
To make a call to the last number:
Ÿ Press ‘Redial’ Key.
Ÿ The list of external numbers dialed
appear on the LCD.
Ÿ Scroll to select the desired number.
Ÿ Press Key.
Or
Or

Making Calls
Ÿ Lift Receiver/press Speaker Key/press Headset Key.
Ÿ Dial Number.
Ÿ Talk.
Ÿ Replace Receiver/press Speaker Key/press Headset Key to disconnect.
Or
To call an Extension:
Ÿ Press DSS Key assigned to the
Extension.
To call a Department Group:
Ÿ Press DSS Key assigned to the
Department Group.
To call Operator:
Ÿ Press DSS Key assigned to the
Operator.
To call an External Number:
Ÿ Press DSS Key assigned to the Trunk.
Ÿ Dial the Number.
Ÿ Dial the Extension Number.
Ÿ Dial the Department Group
Number.
Ÿ Dial 9
Ÿ Dial 0 (users in USA).
Ÿ Dial a Trunk Access Code:
0/5
9/5 (users in USA)
Ÿ Dial the Number.
Or
Or
Or
Using Personal Directory:
Ÿ Press DSS Key assigned to Personal
Directory Dialing.
Ÿ The number is out dialed.
To program Personal Directory:
Ÿ Press DSS Key assigned to Personal
Directory Programming.
Ÿ Enter Personal Directory Index (001-
025).
Ÿ Enter Number. Press Key.
Ÿ Enter Name. Press Key.
Ÿ Enter Trunk Access Code. Press
Key. Confirmation Tone. Go On-
Hook.
Ÿ Dial 8-Personal Directory Index (001-
025)-Number is out dialed.
Ÿ Dial 6-Personal Directory Index (001-
025) (users in USA)- Number is out
dialed.
Ÿ Dial 1071-Personal Directory
Index(001-025)-Number-Name of
Contact-Trunk Access Code-
Confirmation Tone. Go On-Hook.
Or
Or
Abbreviated Dialing
To make a call to the last Extension
number:
Ÿ Press the DSS Key assigned to Last
Caller Recall.
Ÿ The last internal number is dialed.
Ÿ Dial 1092
Ÿ The last internal number is out dialed.
Last Caller Recall
Ÿ Dial 7
Ÿ The list of external numbers dialed
appear on the LCD.
Ÿ Scroll to select the desired number.
Ÿ Press Key.
Abbreviated Dialing (Cont.)
Using Global Directory:
Ÿ Press DSS Key assigned to
Global Directory Dialing.
Ÿ The number is out dialed.
Ÿ Dial 8-Global Directory Index (100-
999)-Number is out dialed.
Ÿ Dial 6-Global Directory Index (100-
999) (users in USA)-Number is
out dialed.
Or
Ÿ Press ‘Names’ Key.
Ÿ Enter the initial letter(s) of the Contact’s name.
Ÿ Scroll to select the Contact from the matching entries.
Ÿ Press Key.
Ÿ The number out dialed.
Dial by Name
You can use #* to indicate end of dialing for the Name and Number.
Last Number Redial
To make a call to the last number:
Ÿ Press ‘Redial’ Key.
Ÿ The list of external numbers dialed
appear on the LCD.
Ÿ Scroll to select the desired number.
Ÿ Press Key.
Or
Or

Auto Redial
When the external number you are trying
is busy, to set Auto Redial:
Ÿ On Busy Tone, press DSS Key
assigned to ‘Auto Redial’.
Confirmation Tone.
Ÿ Go On-Hook.
To cancel Auto Redial:
Ÿ Press DSS Key assigned to Cancel
Auto Redial. Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Go On-Hook on Busy Tone.
Ÿ Dial 17
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 1070
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Receiving Calls
When your phone rings,
Ÿ Lift Handset/press Speaker Key/press Headset Key/CA Key.
Ÿ Talk.
Ÿ Replace Handset/press Speaker Key/press Headset Key to disconnect.
Auto Answer
To set Auto Answer:
Ÿ Press Key.
Ÿ Scroll down to select ‘Phone Settings’; press Key.
Ÿ Enter Your User Password.
Ÿ Scroll down to select ‘Call Answer Type’; press Key.
Ÿ Select Auto Answer and press Key.
Ÿ Now select the Timer for Auto Answer from any of the options:
Ÿ Answer After 1 second (default)
Ÿ Answer After 2 seconds
:
Ÿ Answer After 9 seconds
Ÿ Press Key.
To cancel Auto Answer:
Ÿ Repeat the first four steps as above.
Ÿ Select ‘Manual Answer’ as the Call Answer Type.
Ÿ Press Key.
Call Pick Up - Group
To answer a call ringing on an extension
within the Group:
Ÿ Press DSS Key assigned to Call Pick
Up-Group.
Ÿ Talk.
Ÿ Dial 4
Ÿ Talk.
To answer any ringing extension:
Ÿ Press DSS Key assigned to Call Pick
Up - Selective.
Ÿ Dial the number of the Extension you
want to pick up.
Ÿ Dial 12-Extension Number (you want
to pick up).
Or
Call Pick Up - Selective
Or
To answer the call ringing on another extension:
Ÿ When the DSS Key assigned to the extension blinks fast in Blue color, press the DSS
Key.
Ÿ Speech with calling party.
Ÿ Talk.
DSS Call Pick Up-Station
To answer the call ringing on the trunk:
Ÿ When the DSS Key assigned to the trunk blinks fast in Violet color, press the DSS
Key.
Ÿ Speech with calling party.
Ÿ Talk.
DSS Call Pick Up-Trunk
Do Not Disturb (DND)
To set DND:
Ÿ Press DSS Key assigned for ’DND’.
Ÿ Scroll to select the type of call to set
DND:
All Calls
Internal Calls
External Calls
Ÿ Dial 18-1
Ÿ Dial 18-2
Ÿ Dial 18-3
Or

Auto Redial
When the external number you are trying
is busy, to set Auto Redial:
Ÿ On Busy Tone, press DSS Key
assigned to ‘Auto Redial’.
Confirmation Tone.
Ÿ Go On-Hook.
To cancel Auto Redial:
Ÿ Press DSS Key assigned to Cancel
Auto Redial. Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Go On-Hook on Busy Tone.
Ÿ Dial 17
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 1070
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Receiving Calls
When your phone rings,
Ÿ Lift Handset/press Speaker Key/press Headset Key/CA Key.
Ÿ Talk.
Ÿ Replace Handset/press Speaker Key/press Headset Key to disconnect.
Auto Answer
To set Auto Answer:
Ÿ Press Key.
Ÿ Scroll down to select ‘Phone Settings’; press Key.
Ÿ Enter Your User Password.
Ÿ Scroll down to select ‘Call Answer Type’; press Key.
Ÿ Select Auto Answer and press Key.
Ÿ Now select the Timer for Auto Answer from any of the options:
Ÿ Answer After 1 second (default)
Ÿ Answer After 2 seconds
:
Ÿ Answer After 9 seconds
Ÿ Press Key.
To cancel Auto Answer:
Ÿ Repeat the first four steps as above.
Ÿ Select ‘Manual Answer’ as the Call Answer Type.
Ÿ Press Key.
Call Pick Up - Group
To answer a call ringing on an extension
within the Group:
Ÿ Press DSS Key assigned to Call Pick
Up-Group.
Ÿ Talk.
Ÿ Dial 4
Ÿ Talk.
To answer any ringing extension:
Ÿ Press DSS Key assigned to Call Pick
Up - Selective.
Ÿ Dial the number of the Extension you
want to pick up.
Ÿ Dial 12-Extension Number (you want
to pick up).
Or
Call Pick Up - Selective
Or
To answer the call ringing on another extension:
Ÿ When the DSS Key assigned to the extension blinks fast in Blue color, press the DSS
Key.
Ÿ Speech with calling party.
Ÿ Talk.
DSS Call Pick Up-Station
To answer the call ringing on the trunk:
Ÿ When the DSS Key assigned to the trunk blinks fast in Violet color, press the DSS
Key.
Ÿ Speech with calling party.
Ÿ Talk.
DSS Call Pick Up-Trunk
Do Not Disturb (DND)
To set DND:
Ÿ Press DSS Key assigned for ’DND’.
Ÿ Scroll to select the type of call to set
DND:
All Calls
Internal Calls
External Calls
Ÿ Dial 18-1
Ÿ Dial 18-2
Ÿ Dial 18-3
Or

Do Not Disturb (DND) Cont.
Ÿ Confirmation Tone. Go On-Hook.
To cancel DND:
Ÿ Press ‘DND’ Key again.
Ÿ The following options appear on the
phone LCD:
All Calls
Internal Calls
External Calls
Cancel DND
Ÿ Select Cancel DND and press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 18-0
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Ÿ If dialed Extension has set DND, the LCD displays one of the following message:
Do Not Disturb
Unavailable
In Meeting
In Conference
Try on Mobile
On Vacation
On Business Trip
Out of Office
With a Guest
To override DND
Ÿ Dial 4 during Feature (beep) Tone.
Ÿ Dialed extension rings. Talk.
Do Not Disturb-Override
Managing Calls
Call Hold
Exclusive Hold:
To put a call on Exclusive Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key, go idle.
ŸCall with party on trunk/extension is put on 'Exclusive Hold'.
Call Hold (Cont.)
To put a call on Exclusive Hold, when Global Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
ŸPress 'Hold' Key twice within 1 second.
ŸGo idle.
ŸCall with party on trunk/extension is put on 'Exclusive Hold'.
To retrieve the call:
Ÿ Press Call Appearance Key assigned to that trunk/extension on your phone (LED of
the key is blinking slowly in Blue color).
Or
Ÿ Press 'Hold' Key again.
Or
Ÿ Press DSS Key assigned to the trunk/extension put on Exclusive Hold.
Or
Ÿ Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.
Global Hold:
To put a call on Global Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key. Go idle.
To put a call on Global Hold, when Exclusive Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
ŸPress 'Hold' Key twice within 1 second.
ŸGo idle.
ŸCall with party on trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold:
ŸFrom any phone, press the DSS Key assigned to the trunk/extension put on Global
Hold (LED of the key is blinking slowly in Blue color).
Or
Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.
Making a Second Call
From Extension/External Number to Extension:
Ÿ Speech with extension/external number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial desired extension number.
Ÿ Talk.

Do Not Disturb (DND) Cont.
Ÿ Confirmation Tone. Go On-Hook.
To cancel DND:
Ÿ Press ‘DND’ Key again.
Ÿ The following options appear on the
phone LCD:
All Calls
Internal Calls
External Calls
Cancel DND
Ÿ Select Cancel DND and press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 18-0
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Ÿ If dialed Extension has set DND, the LCD displays one of the following message:
Do Not Disturb
Unavailable
In Meeting
In Conference
Try on Mobile
On Vacation
On Business Trip
Out of Office
With a Guest
To override DND
Ÿ Dial 4 during Feature (beep) Tone.
Ÿ Dialed extension rings. Talk.
Do Not Disturb-Override
Managing Calls
Call Hold
Exclusive Hold:
To put a call on Exclusive Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key, go idle.
ŸCall with party on trunk/extension is put on 'Exclusive Hold'.
Call Hold (Cont.)
To put a call on Exclusive Hold, when Global Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
ŸPress 'Hold' Key twice within 1 second.
ŸGo idle.
ŸCall with party on trunk/extension is put on 'Exclusive Hold'.
To retrieve the call:
Ÿ Press Call Appearance Key assigned to that trunk/extension on your phone (LED of
the key is blinking slowly in Blue color).
Or
Ÿ Press 'Hold' Key again.
Or
Ÿ Press DSS Key assigned to the trunk/extension put on Exclusive Hold.
Or
Ÿ Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.
Global Hold:
To put a call on Global Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key. Go idle.
To put a call on Global Hold, when Exclusive Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
ŸPress 'Hold' Key twice within 1 second.
ŸGo idle.
ŸCall with party on trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold:
ŸFrom any phone, press the DSS Key assigned to the trunk/extension put on Global
Hold (LED of the key is blinking slowly in Blue color).
Or
Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.
Making a Second Call
From Extension/External Number to Extension:
Ÿ Speech with extension/external number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial desired extension number.
Ÿ Talk.

From Extension/External Number to External Number:
Ÿ Speech with extension/external number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial TAC-desired external number-Talk.
Making a Second Call (Cont.)
Call Toggle
To toggle between two calls:
Ÿ Speech with party 1.
Ÿ Party 2 on Consultation Hold.
Ÿ To talk with party 2, press DSS Key
assigned to Call Toggle.
Ÿ Speech with party 2.
Ÿ Press DSS Key assigned to Call
Toggle again.
Ÿ Speech with party 1.
To toggle between two calls using CA Key/DSS Key:
Ÿ Speech with party 1.
Ÿ Party 2 on Consultation Hold.
Ÿ Press the CA Key/DSS Key assigned to party 2.
Ÿ Speech with party 2.
Ÿ Press the CA Key/DSS Key assigned to party1.
Ÿ Speech with party 1.
Call Transfer
Extension/External Call to Extension:
Ÿ Speech with Extension.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial Extension number (transfer target).
Ÿ Speech with Extension.
Ÿ Press ‘Transfer’ Key again or Go On-Hook.
Extension/External Call to External Call:
Ÿ Speech on trunk.
Ÿ Press ‘Transfer’ Key-TAC-External Number (transfer target)
Ÿ Speech with External Number.
Ÿ Press ‘Transfer’ Key again or Go On-Hook.
Conference (3-Party)
If third party to be included is an extension,
Ÿ Speech with party 1.
Ÿ Press ‘Conference’ Key.
Ÿ Dial number of party 2.
Ÿ Speech with party 2.
Ÿ Press ‘Conference’ Key.
Ÿ 3-way speech established.
If third party to be included is an external number,
Ÿ Speech with party 1.
Ÿ Press ‘Conference’ Key.
Ÿ Dial TAC-Number of party 2.
Ÿ Speech with party 2.
Ÿ Press ‘Conference’ Key.
Ÿ 3-way speech established.
To establish a Multiparty Conference:
Ÿ Dial number of party 1. Speech with party 1.
Ÿ Press‘Conference’ Key.
Ÿ Dial number of party 2. Speech with party 2.
Ÿ Press‘Conference’ Key.
Ÿ Dial number of party 3. Speech with party 3.
Ÿ Press‘Conference’ Key.
Ÿ Multiparty Conference menu appears on the LCD
Ÿ Select the Include option to add party 4.
Ÿ Repeat the steps to include the desired number of parties.
Ÿ Multiparty speech is established.
Conference - Multiparty
To temporarily leave from Conference:
Ÿ While in Conference, press DSS Key
assigned to Temporarily Leave/Rejoin
Conference.
To rejoin Conference:
Ÿ Press DSS Key assigned to
Temporarily Leave/Rejoin
Conference.
Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Temporarily Leave option.
Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Press ‘Conference’ Key.
Or
Or

From Extension/External Number to External Number:
Ÿ Speech with extension/external number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial TAC-desired external number-Talk.
Making a Second Call (Cont.)
Call Toggle
To toggle between two calls:
Ÿ Speech with party 1.
Ÿ Party 2 on Consultation Hold.
Ÿ To talk with party 2, press DSS Key
assigned to Call Toggle.
Ÿ Speech with party 2.
Ÿ Press DSS Key assigned to Call
Toggle again.
Ÿ Speech with party 1.
To toggle between two calls using CA Key/DSS Key:
Ÿ Speech with party 1.
Ÿ Party 2 on Consultation Hold.
Ÿ Press the CA Key/DSS Key assigned to party 2.
Ÿ Speech with party 2.
Ÿ Press the CA Key/DSS Key assigned to party1.
Ÿ Speech with party 1.
Call Transfer
Extension/External Call to Extension:
Ÿ Speech with Extension.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial Extension number (transfer target).
Ÿ Speech with Extension.
Ÿ Press ‘Transfer’ Key again or Go On-Hook.
Extension/External Call to External Call:
Ÿ Speech on trunk.
Ÿ Press ‘Transfer’ Key-TAC-External Number (transfer target)
Ÿ Speech with External Number.
Ÿ Press ‘Transfer’ Key again or Go On-Hook.
Conference (3-Party)
If third party to be included is an extension,
Ÿ Speech with party 1.
Ÿ Press ‘Conference’ Key.
Ÿ Dial number of party 2.
Ÿ Speech with party 2.
Ÿ Press ‘Conference’ Key.
Ÿ 3-way speech established.
If third party to be included is an external number,
Ÿ Speech with party 1.
Ÿ Press ‘Conference’ Key.
Ÿ Dial TAC-Number of party 2.
Ÿ Speech with party 2.
Ÿ Press ‘Conference’ Key.
Ÿ 3-way speech established.
To establish a Multiparty Conference:
Ÿ Dial number of party 1. Speech with party 1.
Ÿ Press‘Conference’ Key.
Ÿ Dial number of party 2. Speech with party 2.
Ÿ Press‘Conference’ Key.
Ÿ Dial number of party 3. Speech with party 3.
Ÿ Press‘Conference’ Key.
Ÿ Multiparty Conference menu appears on the LCD
Ÿ Select the Include option to add party 4.
Ÿ Repeat the steps to include the desired number of parties.
Ÿ Multiparty speech is established.
Conference - Multiparty
To temporarily leave from Conference:
Ÿ While in Conference, press DSS Key
assigned to Temporarily Leave/Rejoin
Conference.
To rejoin Conference:
Ÿ Press DSS Key assigned to
Temporarily Leave/Rejoin
Conference.
Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Temporarily Leave option.
Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Press ‘Conference’ Key.
Or
Or

Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Terminate option. Press
Key.
Ÿ Confirmation Tone. Go On-Hook.
To remove a Party from Conference:
Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Remove option. Press
Key.
Ÿ Select the number of the party you
want to remove and press Key.
To terminate Conference:
Ÿ While in Conference, press DSS Key
assigned to Terminate Conference.
To permanently leave the Conference:
Ÿ Go On-Hook.
Conference - Multiparty (Cont.)
Conference Dial-In
To schedule a Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Schedule a Conference.
Ÿ Enter the Conference Number and Conference Password.
Ÿ Confirmation Tone. Go On-Hook.
To initiate / join the Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Include party in the conference.
Ÿ Enter the Conference Number and Conference Password.
To cancel the Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Cancel (Terminate) the conference.
Ÿ Enter the Conference Number and Conference Password.
Ÿ Confirmation Tone. Go On-Hook.
After the Dial-In Conference has been initiated, it functions as a Multiparty Conference.
Any participant can be Included, Removed, Temporarily Leave, Rejoin the Conference
or Permanently Leave the Conference. Refer Conference - Multiparty for instructions.
Or
Call Park
To park a call:
Ÿ Speech with a extension/external call.
Ÿ Press DSS Key assigned to Call Park.
Ÿ Enter Orbit Number (1-9)
(Personal: 1, General: 2-9).
Ÿ Go On-Hook.
To retrieve a parked call:
Ÿ Press DSS Key assigned to Call Park -
Retrieve.
Ÿ Enter Orbit Number (1-9) (Personal: 1,
General: 2-9).
Ÿ Speech is established.
Ÿ Speech with a extension/external call.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 115-Orbit Number (Personal: 1,
General: 2-9).
Ÿ Go On-Hook.
Ÿ Dial-116-Orbit Number (Personal: 1,
General: 2-9)
Ÿ Speech is established.
Mute
To mute a call before making the call:
Ÿ Press ‘Mute’ Key. Confirmation Tone.
Ÿ Dial the desired number.
To mute a call during speech:
Ÿ Press ‘Mute’ Key during speech.
To unmute:
Ÿ Press ‘Mute’ Key again.
Ÿ Talk.
Ÿ Dial 1052-Dial desired number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 1052
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 1052 again.
Ÿ Talk.
Or
Or
Or
Other Features
Account Code
To enter Account Code by Number:
Ÿ Press DSS Key assigned to Account
Code by Number.
Ÿ Enter Account Code.
Ÿ Dial TAC-Number.
Or Ÿ Dial 1058-Account Code-TAC-
Number.
Or
Or

Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Terminate option. Press
Key.
Ÿ Confirmation Tone. Go On-Hook.
To remove a Party from Conference:
Ÿ While in Conference, press
‘Conference’ Key.
Ÿ Multiparty Conference menu appears
on the LCD.
Ÿ Select the Remove option. Press
Key.
Ÿ Select the number of the party you
want to remove and press Key.
To terminate Conference:
Ÿ While in Conference, press DSS Key
assigned to Terminate Conference.
To permanently leave the Conference:
Ÿ Go On-Hook.
Conference - Multiparty (Cont.)
Conference Dial-In
To schedule a Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Schedule a Conference.
Ÿ Enter the Conference Number and Conference Password.
Ÿ Confirmation Tone. Go On-Hook.
To initiate / join the Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Include party in the conference.
Ÿ Enter the Conference Number and Conference Password.
To cancel the Conference:
Ÿ Dial *19. The Schedule Conference menu appears on the LCD.
Ÿ Select the option to Cancel (Terminate) the conference.
Ÿ Enter the Conference Number and Conference Password.
Ÿ Confirmation Tone. Go On-Hook.
After the Dial-In Conference has been initiated, it functions as a Multiparty Conference.
Any participant can be Included, Removed, Temporarily Leave, Rejoin the Conference
or Permanently Leave the Conference. Refer Conference - Multiparty for instructions.
Or
Call Park
To park a call:
Ÿ Speech with a extension/external call.
Ÿ Press DSS Key assigned to Call Park.
Ÿ Enter Orbit Number (1-9)
(Personal: 1, General: 2-9).
Ÿ Go On-Hook.
To retrieve a parked call:
Ÿ Press DSS Key assigned to Call Park -
Retrieve.
Ÿ Enter Orbit Number (1-9) (Personal: 1,
General: 2-9).
Ÿ Speech is established.
Ÿ Speech with a extension/external call.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 115-Orbit Number (Personal: 1,
General: 2-9).
Ÿ Go On-Hook.
Ÿ Dial-116-Orbit Number (Personal: 1,
General: 2-9)
Ÿ Speech is established.
Mute
To mute a call before making the call:
Ÿ Press ‘Mute’ Key. Confirmation Tone.
Ÿ Dial the desired number.
To mute a call during speech:
Ÿ Press ‘Mute’ Key during speech.
To unmute:
Ÿ Press ‘Mute’ Key again.
Ÿ Talk.
Ÿ Dial 1052-Dial desired number.
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 1052
Ÿ Press ‘Transfer’ Key.
Ÿ Dial 1052 again.
Ÿ Talk.
Or
Or
Or
Other Features
Account Code
To enter Account Code by Number:
Ÿ Press DSS Key assigned to Account
Code by Number.
Ÿ Enter Account Code.
Ÿ Dial TAC-Number.
Or Ÿ Dial 1058-Account Code-TAC-
Number.
Or
Or

Account Code (Cont.)
To enter Account Code by Name:
Ÿ Press DSS Key assigned to Account
Code by Name.
Ÿ Enter Name.
Ÿ Scroll to select desired Account
Name.
Ÿ Press Key.
Ÿ Dial TAC - Number.
Ÿ Dial 1059.
Ÿ Enter the Name.
Ÿ Scroll to select desired Account
Name.
Ÿ Press Key.
Ÿ Dial TAC - Number.
Authority Code (Using Walk-In Class of Service)
To make a call using Authority Code from
any extension:
Ÿ Press DSS Key assigned to Walk-In
COS.
Ÿ Scroll to select Walk-In by Authority
Code.
Ÿ Press Key.
Ÿ Dial Authority Code followed by the
Password.
Ÿ Confirmation Tone followed by Dial
Tone.
Ÿ Dial desired number.
Or Ÿ Dial 111.
Ÿ Scroll to select Walk-In by Authority
Code.
Ÿ Press Key.
Ÿ Dial Authority Code followed by the
Password.
Ÿ Confirmation Tone followed by Dial
Tone.
Ÿ Dial desired number.
Or
Once Only:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Enter Time in HH-MM.
Ÿ Select ‘Once Only’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Daily Alarm:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Enter Time in HH-MM.
Ÿ Select ‘Daily’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Or Ÿ Dial 161-HH-MM-1.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 161-HH-MM-2.
Ÿ Confirmation Tone. Go On-Hook.
Or
Alarm
Alarm (Cont.)
To cancel Alarms:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Select ‘Cancel All’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Voice Guided Alarm:
Ÿ Press DSS Key assigned to Voice
Guided Alarm.
Ÿ Follow the Voice Mail System prompts
to set Alarm.
To cancel Voice Guided Alarm:
Ÿ Repeat the same steps as ‘Voice
Guided Alarm’.
Or Ÿ Dial 161-#
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 163-Follow Voice Mail System
Prompts.
Ÿ Dial 163-Follow Voice Mail System
Prompts.
Or
Or
Voice Guided Alarm works only if a Voice Mail System is present in the System.
Auto Call Back (ACB)
When the extension/trunk you are trying
is busy:
Ÿ Press ‘Call Back’ Key.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
When there is no reply:
Ÿ Press ‘Call Back’ Key during Ring
Back Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
To cancel Auto Call Back:
Ÿ Press ‘Call Back’ Key again.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 2 on Busy Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 2 on Ring Back Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 102
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Or
Or
Or

Account Code (Cont.)
To enter Account Code by Name:
Ÿ Press DSS Key assigned to Account
Code by Name.
Ÿ Enter Name.
Ÿ Scroll to select desired Account
Name.
Ÿ Press Key.
Ÿ Dial TAC - Number.
Ÿ Dial 1059.
Ÿ Enter the Name.
Ÿ Scroll to select desired Account
Name.
Ÿ Press Key.
Ÿ Dial TAC - Number.
Authority Code (Using Walk-In Class of Service)
To make a call using Authority Code from
any extension:
Ÿ Press DSS Key assigned to Walk-In
COS.
Ÿ Scroll to select Walk-In by Authority
Code.
Ÿ Press Key.
Ÿ Dial Authority Code followed by the
Password.
Ÿ Confirmation Tone followed by Dial
Tone.
Ÿ Dial desired number.
Or Ÿ Dial 111.
Ÿ Scroll to select Walk-In by Authority
Code.
Ÿ Press Key.
Ÿ Dial Authority Code followed by the
Password.
Ÿ Confirmation Tone followed by Dial
Tone.
Ÿ Dial desired number.
Or
Once Only:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Enter Time in HH-MM.
Ÿ Select ‘Once Only’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Daily Alarm:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Enter Time in HH-MM.
Ÿ Select ‘Daily’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Or Ÿ Dial 161-HH-MM-1.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 161-HH-MM-2.
Ÿ Confirmation Tone. Go On-Hook.
Or
Alarm
Alarm (Cont.)
To cancel Alarms:
Ÿ Press DSS Key assigned to Alarm.
Ÿ Select ‘Cancel All’. Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Voice Guided Alarm:
Ÿ Press DSS Key assigned to Voice
Guided Alarm.
Ÿ Follow the Voice Mail System prompts
to set Alarm.
To cancel Voice Guided Alarm:
Ÿ Repeat the same steps as ‘Voice
Guided Alarm’.
Or Ÿ Dial 161-#
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 163-Follow Voice Mail System
Prompts.
Ÿ Dial 163-Follow Voice Mail System
Prompts.
Or
Or
Voice Guided Alarm works only if a Voice Mail System is present in the System.
Auto Call Back (ACB)
When the extension/trunk you are trying
is busy:
Ÿ Press ‘Call Back’ Key.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
When there is no reply:
Ÿ Press ‘Call Back’ Key during Ring
Back Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
To cancel Auto Call Back:
Ÿ Press ‘Call Back’ Key again.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 2 on Busy Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 2 on Ring Back Tone.
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Ÿ Dial 102
Ÿ Confirmation Tone.
Ÿ Go On-Hook.
Or
Or
Or

Background Music (BGM)
To Start BGM:
Ÿ Lift handset.
ŸDial 1099
ŸConfirmation Tone followed by the confirmatory message “Background music on,
go On-Hook”.
ŸGo On-Hook.
ŸBGM starts.
To Stop BGM:
Ÿ Dial 1099 again.
Ÿ Confirmation Tone.
Not supported on SPARSH VP248/VP310.
Barge-In
When dialed extension is busy:
Ÿ Press DSS Key assigned to Barge-In.
Ÿ Ring Back Tone.
Ÿ Dialed extension gets beeps.
Ÿ Dialed extension responds.
Ÿ Speech with dialed extension.
Ÿ Other party gets on-hold music.
Ÿ Dial 4 on Busy Tone.
Ÿ Ring Back Tone.
Ÿ Dialed extension gets beeps.
Ÿ Dialed extension responds.
Ÿ Speech with dialed extension.
Ÿ Other party gets on-hold music.
Or
Call Chaining
While in speech with an extension/
external number,
Ÿ Press DSS Key assigned to Call
Chaining.
Ÿ Transfer the call.
Or Ÿ Press ‘Transfer’ Key. Dial 1050
Ÿ Transfer the call.
Call Cost
To view cost of last 10 calls:
Ÿ Press DSS Key assigned to Call Cost
Display.
Ÿ Last 10 external call costs
are displayed.
Or Ÿ Dial 1075
Ÿ Last 10 external call costs are
displayed.
To forward calls from remote extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Follow Me from’.
Ÿ Enter ‘Source Extension Num’. i.e.
Your Extension Number.
Ÿ Enter your User Password.
Ÿ Confirmation Tone. Go On-Hook.
To cancel Call Follow Me:
Ÿ Press ‘Forward’ Key again.
Ÿ Select ‘Cancel’ and press Key.
Ÿ Confirmation Tone. Go On-Hook.
Call Follow Me
Ÿ Dial 135-Your Extension Number-Your
User Password (from remote
extension).
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 130 (from your extension).
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Call Forward
Call Forward-All Calls to another
Extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward-
Unconditional’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-All Calls to an
External Number:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward-
Unconditional’.
Ÿ Enter TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If Busy to another
Extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward Busy’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 131-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 131-TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 132-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Or

Background Music (BGM)
To Start BGM:
Ÿ Lift handset.
ŸDial 1099
ŸConfirmation Tone followed by the confirmatory message “Background music on,
go On-Hook”.
ŸGo On-Hook.
ŸBGM starts.
To Stop BGM:
Ÿ Dial 1099 again.
Ÿ Confirmation Tone.
Not supported on SPARSH VP248/VP310.
Barge-In
When dialed extension is busy:
Ÿ Press DSS Key assigned to Barge-In.
Ÿ Ring Back Tone.
Ÿ Dialed extension gets beeps.
Ÿ Dialed extension responds.
Ÿ Speech with dialed extension.
Ÿ Other party gets on-hold music.
Ÿ Dial 4 on Busy Tone.
Ÿ Ring Back Tone.
Ÿ Dialed extension gets beeps.
Ÿ Dialed extension responds.
Ÿ Speech with dialed extension.
Ÿ Other party gets on-hold music.
Or
Call Chaining
While in speech with an extension/
external number,
Ÿ Press DSS Key assigned to Call
Chaining.
Ÿ Transfer the call.
Or Ÿ Press ‘Transfer’ Key. Dial 1050
Ÿ Transfer the call.
Call Cost
To view cost of last 10 calls:
Ÿ Press DSS Key assigned to Call Cost
Display.
Ÿ Last 10 external call costs
are displayed.
Or Ÿ Dial 1075
Ÿ Last 10 external call costs are
displayed.
To forward calls from remote extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Follow Me from’.
Ÿ Enter ‘Source Extension Num’. i.e.
Your Extension Number.
Ÿ Enter your User Password.
Ÿ Confirmation Tone. Go On-Hook.
To cancel Call Follow Me:
Ÿ Press ‘Forward’ Key again.
Ÿ Select ‘Cancel’ and press Key.
Ÿ Confirmation Tone. Go On-Hook.
Call Follow Me
Ÿ Dial 135-Your Extension Number-Your
User Password (from remote
extension).
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 130 (from your extension).
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Call Forward
Call Forward-All Calls to another
Extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward-
Unconditional’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-All Calls to an
External Number:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward-
Unconditional’.
Ÿ Enter TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If Busy to another
Extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward Busy’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 131-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 131-TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 132-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Or

Call Forward (Cont.)
Call Forward-If Busy to an External
Number:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward busy’.
Ÿ Enter TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If No Reply to another
Extension:
Ÿ Press ‘Forward’ key.
Ÿ Scroll to select ‘Call Forward-No
Reply’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If No Reply to an External
Number:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward No
Reply’.
Ÿ Enter TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If Busy or No Reply to
another Extension:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward Busy/No
Reply’.
Ÿ Enter number of destination
Extension/Department Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 132-TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 133-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 133-TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 134-Extension/Department
Group/VMS.
Ÿ Confirmation Tone. Go On-Hook.
Call Forward-If Busy or No Reply to an
External Number:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Call Forward Busy/No
Reply’.
Ÿ Enter TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Dual Ring on Call Forward
To enable ‘Dual Ring’:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Dual Ring On’.
Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 134-TAC-External Number-#*
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 136-1
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Or
Or
Or
Or
To disable ‘Dual Ring’:
Ÿ Press ‘Forward’ Key.
Ÿ Scroll to select ‘Dual Ring Off’.
Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook.
To cancel Call Forward:
Ÿ Press ‘Forward’ Key again.
Ÿ Confirmation Tone. Go On-Hook.
ŸDial 136-0
ŸConfirmation Tone. Go On-Hook.
ŸDial 130
ŸConfirmation Tone. Go On-Hook.
Or
Or
Call Forward (Cont.)
Call Forward - Scheduled
To set Call Forward-Scheduled:
Ÿ Press DSS Key assigned to
Call Forward-Scheduled.
Ÿ Scroll to select desired Time Zone.
Ÿ Press Key.
Ÿ Scroll to desired Call Forward Type:
Ÿ Unconditional
Ÿ Busy
Ÿ No Reply
Ÿ Busy/No Reply
Ÿ Dual Ring
Ÿ Press Key.
Ÿ Enter Destination Number.
Ÿ Confirmation Tone. Go On-Hook.
To cancel Call Forward-Scheduled for a
Time Zone:
Ÿ Press DSS key assigned to Call
Forward-Scheduled.
Ÿ Scroll to select desired Time Zone.
Ÿ Press Key.
Ÿ Scroll to select Cancel.
Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook.
To cancel Call Forward-Scheduled in all
Time Zones:
Ÿ Press DSS key assigned to
Call Forward-Scheduled.
Ÿ Scroll to ‘Cancel Call Forward’.
Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 1175-Time Zone-Call Forward
Type-Destination Number
Dial 1 for Time Zone - Working Hours
Dial 2 for Time Zone - Break Hours
Dial 3 for Time Zone - Non-Working
Dial 1 for CF Type - Unconditional
Dial 2 for CF Type - Busy
Dial 3 for CF Type - No Reply
Dial 4 for CF Type - Busy/No Reply
Dial 5-1 for Dual Ring
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 1175-Time Zone
Dial 1 for Working Hours
Dial 2 for Break Hours
Dial 3 for Non-Working Hours
Ÿ Confirmation Tone. Go On-Hook.
Ÿ Dial 1175-0
Ÿ Confirmation Tone. Go On-Hook.
Or
Or
Or